About Managed Live Chat Service
The global Managed Live Chat Service market is expected to witness high demand in the forecasted period due to the availability of 24/7 Managed Live Chat. Managed live chat services utilize live chat software and handle inbound inquiries via their live chat tool. Managed live chat providers are an all-in-one customer service solution, meaning they provide the software, customer service agents, and back-office team to manage your customer's inquiries. Live chat software is a tool used to offer real-time service online. It allows your website visitors to get immediate support or information, via a handy chat window. So, the website visitor types a message inside the live chat session, and a business operator types back.
Attributes | Details |
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Study Period | 2018-2030 |
Base Year | 2023 |
High Growth Market | Asia Pacific |
Unit | Value (USD Million) |
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Managed Live Chat Service market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
CloudTask (United States), Chat Metrics (Australia), Smith.ai (United States), HelpSquad (United States), Equinox Agents (United States), DeskMoz (India), Click and Chat (Poland), CommVersion UK Ltd (United Kingdom), LeadChat (United Kingdom) and Crowdio (United Kingdom) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Greechat (Australia), Livprop (India) and LTVPlus (United States).
Segmentation Overview
AMA Research has segmented the market of Global Managed Live Chat Service market by Type (Cloud-Based and Web-Based) and Region.
On the basis of geography, the market of Managed Live Chat Service has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2023. Europe, on the other hand, stood as the second largest market due to the presence of key companies in the region and high technological advancement. If we see Market by Organization Size, the sub-segment i.e. Large Enterprises will boost the Managed Live Chat Service market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End User, the sub-segment i.e. E-Commerce will boost the Managed Live Chat Service market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Influencing Trend:
The Rising Demand from Corporate World and High Adoption due to COVID 19 Impact
Market Growth Drivers:
Increasing Internet penetration and Increasing Popularity of Smartphones and Growing Digitization across the World
Restraints:
The growing Concern Related to the Technological Complexities
Opportunities:
Technological Advancement Associated with Managed Live Chatting Services and Increasing Demand from Developing Regions
In November 2019 — Sprinklr, the world’s first Unified Front Office for Modern Channels, today announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Sprinklr Live Chat is included as a standard feature in Sprinklr Service.
Key Target Audience
Government Regulatory Bodies, Private Research Organization, Government Research Organization and Others
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.