Global Customer Engagement Software

Customer Engagement Software Comprehensive Study by Deployment Mode (Cloud-Based, On-Premises), Industry Verticals (BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing), Pricing (Monthly Subscription, Annual Subscription, One-Time License), Organizations Size (Small and Medium Size Organization, Large Size Organization) Players and Region - Global Market Outlook to 2028

Customer Engagement Software Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Market Snapshot:
Customer engagement software provides service to the marketers and business managers create and track customer experiences with personalized, engaging content. It is highly adopted by the marketing companies. It is available in the various pricing.

Highlights from Customer Engagement Software Market Study
AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


The key Players profiled in the report are Salesforce (United States), Oracle Corporation (United States), SAP (Germany), IBM (United States), Avaya (United States), Calabrio (United States), Genesys (United States), Astute Solutions (United States), Zendesk (United States) and Doxim (Canada). Additionally, other players that are part of this comprehensive study are Intercom (United States), Medallia (United States) and NeuroTags (United States).

Geographic Breakdown and Segment Analysis
The Global Customer Engagement Software market presents a comprehensive analysis of the Customer Engagement Software market and by geography (North America, South America, Europe, Asia-Pacific and MEA) along with country level break-up. This section of our report presents a realistic picture of the Global Customer Engagement Software industry. Investors and Players can easily understand the inherent opportunities and challenges for their products in geographical region of interest. For instance, while the holds majority of market share of the Customer Engagement Software market

Analyst at AMA have segmented the market study of Global Customer Engagement Software market by Type, Application and Region.

Influencing Trend:
Rising Emphasis on Delivering Enhanced Customer Engagement Through Omnichannel

Market Growth Drivers:
Rapid Adoption of Customer Engagement Solutions for the Reduction of Customer Churn Rate and Growing Requirement from of E-Commerce and M-Commerce Platforms

Challenges:
Managing Security with Multiple Customer Touchpoints

Restraints:
Changes in Customers Behaviours

Opportunities:
High Adoption of Big Data and Machine Learning and Technology Advancement Such as Artificial Intelligence

Market Developments Activities:
In September 2023, Adobe announced a partnership with Microsoft, a leading provider of cloud computing software and artificial intelligence (AI) solutions. The partnership will integrate Adobe's CES platform with Microsoft's Azure AI and analytics capabilities, enabling businesses to gain deeper insights into their customers' behavior and deliver more personalized and intelligent customer experiences.
In October 2023, Salesforce announced the launch of GoTo Customer Engagement. This new solution brings together GoTo Connect's world-class phone system and customer communication tools, analytics, and the digital channels customers need to reach a larger audience and grow their business, all within a shared unified inbox.



The companies are discovering the market in various geographical regions by adopting various market growth strategies such as mergers & acquisitions, expansions, investments, new solution launches, and others. Key players are exploring new areas through the expansions and acquisitions across the globe to avail market competencies.

Key Target Audience
Venture Capitalists and Private Equity Firms, New Entrants/Investors, Analyst and Strategic Business Planners, Customer Engagement Software Providers, Government Regulatory and Research Organizations and End-Use Industries

Report Objectives / Segmentation Covered

By Deployment Mode
  • Cloud-Based
  • On-Premises

By Industry Verticals
  • BFSI
  • Consumer Goods & Retail
  • Telecommunication
  • Healthcare & Life Sciences
  • Automotive & Transportation
  • Media & Entertainment
  • Travel & Hospitality
  • Manufacturing

By Pricing
  • Monthly Subscription
  • Annual Subscription
  • One-Time License

By Organizations Size
  • Small and Medium Size Organization
  • Large Size Organization

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rapid Adoption of Customer Engagement Solutions for the Reduction of Customer Churn Rate
      • 3.2.2. Growing Requirement from of E-Commerce and M-Commerce Platforms
    • 3.3. Market Challenges
      • 3.3.1. Managing Security with Multiple Customer Touchpoints
    • 3.4. Market Trends
      • 3.4.1. Rising Emphasis on Delivering Enhanced Customer Engagement Through Omnichannel
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Engagement Software, by Deployment Mode, Industry Verticals, Pricing, Organizations Size and Region (value and price ) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Customer Engagement Software (Value)
      • 5.2.1. Global Customer Engagement Software by: Deployment Mode (Value)
        • 5.2.1.1. Cloud-Based
        • 5.2.1.2. On-Premises
      • 5.2.2. Global Customer Engagement Software by: Industry Verticals (Value)
        • 5.2.2.1. BFSI
        • 5.2.2.2. Consumer Goods & Retail
        • 5.2.2.3. Telecommunication
        • 5.2.2.4. Healthcare & Life Sciences
        • 5.2.2.5. Automotive & Transportation
        • 5.2.2.6. Media & Entertainment
        • 5.2.2.7. Travel & Hospitality
        • 5.2.2.8. Manufacturing
      • 5.2.3. Global Customer Engagement Software by: Pricing (Value)
        • 5.2.3.1. Monthly Subscription
        • 5.2.3.2. Annual Subscription
        • 5.2.3.3. One-Time License
      • 5.2.4. Global Customer Engagement Software by: Organizations Size (Value)
        • 5.2.4.1. Small and Medium Size Organization
        • 5.2.4.2. Large Size Organization
      • 5.2.5. Global Customer Engagement Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Customer Engagement Software (Price)
  • 6. Customer Engagement Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Salesforce (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Oracle Corporation (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. SAP (Germany)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. IBM (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Avaya (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Calabrio (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Genesys (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Astute Solutions (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Zendesk (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Doxim (Canada)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Engagement Software Sale, by Deployment Mode, Industry Verticals, Pricing, Organizations Size and Region (value and price ) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Customer Engagement Software (Value)
      • 7.2.1. Global Customer Engagement Software by: Deployment Mode (Value)
        • 7.2.1.1. Cloud-Based
        • 7.2.1.2. On-Premises
      • 7.2.2. Global Customer Engagement Software by: Industry Verticals (Value)
        • 7.2.2.1. BFSI
        • 7.2.2.2. Consumer Goods & Retail
        • 7.2.2.3. Telecommunication
        • 7.2.2.4. Healthcare & Life Sciences
        • 7.2.2.5. Automotive & Transportation
        • 7.2.2.6. Media & Entertainment
        • 7.2.2.7. Travel & Hospitality
        • 7.2.2.8. Manufacturing
      • 7.2.3. Global Customer Engagement Software by: Pricing (Value)
        • 7.2.3.1. Monthly Subscription
        • 7.2.3.2. Annual Subscription
        • 7.2.3.3. One-Time License
      • 7.2.4. Global Customer Engagement Software by: Organizations Size (Value)
        • 7.2.4.1. Small and Medium Size Organization
        • 7.2.4.2. Large Size Organization
      • 7.2.5. Global Customer Engagement Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Customer Engagement Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Engagement Software: by Deployment Mode(USD Million)
  • Table 2. Customer Engagement Software Cloud-Based , by Region USD Million (2017-2022)
  • Table 3. Customer Engagement Software On-Premises , by Region USD Million (2017-2022)
  • Table 4. Customer Engagement Software: by Industry Verticals(USD Million)
  • Table 5. Customer Engagement Software BFSI , by Region USD Million (2017-2022)
  • Table 6. Customer Engagement Software Consumer Goods & Retail , by Region USD Million (2017-2022)
  • Table 7. Customer Engagement Software Telecommunication , by Region USD Million (2017-2022)
  • Table 8. Customer Engagement Software Healthcare & Life Sciences , by Region USD Million (2017-2022)
  • Table 9. Customer Engagement Software Automotive & Transportation , by Region USD Million (2017-2022)
  • Table 10. Customer Engagement Software Media & Entertainment , by Region USD Million (2017-2022)
  • Table 11. Customer Engagement Software Travel & Hospitality , by Region USD Million (2017-2022)
  • Table 12. Customer Engagement Software Manufacturing , by Region USD Million (2017-2022)
  • Table 13. Customer Engagement Software: by Pricing(USD Million)
  • Table 14. Customer Engagement Software Monthly Subscription , by Region USD Million (2017-2022)
  • Table 15. Customer Engagement Software Annual Subscription , by Region USD Million (2017-2022)
  • Table 16. Customer Engagement Software One-Time License , by Region USD Million (2017-2022)
  • Table 17. Customer Engagement Software: by Organizations Size(USD Million)
  • Table 18. Customer Engagement Software Small and Medium Size Organization , by Region USD Million (2017-2022)
  • Table 19. Customer Engagement Software Large Size Organization , by Region USD Million (2017-2022)
  • Table 20. South America Customer Engagement Software, by Country USD Million (2017-2022)
  • Table 21. South America Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 22. South America Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 23. South America Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 24. South America Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 25. Brazil Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 26. Brazil Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 27. Brazil Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 28. Brazil Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 29. Argentina Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 30. Argentina Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 31. Argentina Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 32. Argentina Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 33. Rest of South America Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 34. Rest of South America Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 35. Rest of South America Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 36. Rest of South America Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 37. Asia Pacific Customer Engagement Software, by Country USD Million (2017-2022)
  • Table 38. Asia Pacific Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 39. Asia Pacific Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 40. Asia Pacific Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 41. Asia Pacific Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 42. China Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 43. China Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 44. China Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 45. China Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 46. Japan Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 47. Japan Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 48. Japan Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 49. Japan Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 50. India Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 51. India Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 52. India Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 53. India Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 54. South Korea Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 55. South Korea Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 56. South Korea Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 57. South Korea Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 58. Taiwan Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 59. Taiwan Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 60. Taiwan Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 61. Taiwan Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 62. Australia Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 63. Australia Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 64. Australia Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 65. Australia Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 66. Rest of Asia-Pacific Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 67. Rest of Asia-Pacific Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 68. Rest of Asia-Pacific Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 69. Rest of Asia-Pacific Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 70. Europe Customer Engagement Software, by Country USD Million (2017-2022)
  • Table 71. Europe Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 72. Europe Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 73. Europe Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 74. Europe Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 75. Germany Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 76. Germany Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 77. Germany Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 78. Germany Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 79. France Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 80. France Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 81. France Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 82. France Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 83. Italy Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 84. Italy Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 85. Italy Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 86. Italy Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 87. United Kingdom Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 88. United Kingdom Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 89. United Kingdom Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 90. United Kingdom Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 91. Netherlands Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 92. Netherlands Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 93. Netherlands Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 94. Netherlands Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 95. Rest of Europe Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 96. Rest of Europe Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 97. Rest of Europe Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 98. Rest of Europe Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 99. MEA Customer Engagement Software, by Country USD Million (2017-2022)
  • Table 100. MEA Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 101. MEA Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 102. MEA Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 103. MEA Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 104. Middle East Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 105. Middle East Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 106. Middle East Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 107. Middle East Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 108. Africa Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 109. Africa Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 110. Africa Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 111. Africa Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 112. North America Customer Engagement Software, by Country USD Million (2017-2022)
  • Table 113. North America Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 114. North America Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 115. North America Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 116. North America Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 117. United States Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 118. United States Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 119. United States Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 120. United States Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 121. Canada Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 122. Canada Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 123. Canada Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 124. Canada Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 125. Mexico Customer Engagement Software, by Deployment Mode USD Million (2017-2022)
  • Table 126. Mexico Customer Engagement Software, by Industry Verticals USD Million (2017-2022)
  • Table 127. Mexico Customer Engagement Software, by Pricing USD Million (2017-2022)
  • Table 128. Mexico Customer Engagement Software, by Organizations Size USD Million (2017-2022)
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Customer Engagement Software: by Deployment Mode(USD Million)
  • Table 140. Customer Engagement Software Cloud-Based , by Region USD Million (2023-2028)
  • Table 141. Customer Engagement Software On-Premises , by Region USD Million (2023-2028)
  • Table 142. Customer Engagement Software: by Industry Verticals(USD Million)
  • Table 143. Customer Engagement Software BFSI , by Region USD Million (2023-2028)
  • Table 144. Customer Engagement Software Consumer Goods & Retail , by Region USD Million (2023-2028)
  • Table 145. Customer Engagement Software Telecommunication , by Region USD Million (2023-2028)
  • Table 146. Customer Engagement Software Healthcare & Life Sciences , by Region USD Million (2023-2028)
  • Table 147. Customer Engagement Software Automotive & Transportation , by Region USD Million (2023-2028)
  • Table 148. Customer Engagement Software Media & Entertainment , by Region USD Million (2023-2028)
  • Table 149. Customer Engagement Software Travel & Hospitality , by Region USD Million (2023-2028)
  • Table 150. Customer Engagement Software Manufacturing , by Region USD Million (2023-2028)
  • Table 151. Customer Engagement Software: by Pricing(USD Million)
  • Table 152. Customer Engagement Software Monthly Subscription , by Region USD Million (2023-2028)
  • Table 153. Customer Engagement Software Annual Subscription , by Region USD Million (2023-2028)
  • Table 154. Customer Engagement Software One-Time License , by Region USD Million (2023-2028)
  • Table 155. Customer Engagement Software: by Organizations Size(USD Million)
  • Table 156. Customer Engagement Software Small and Medium Size Organization , by Region USD Million (2023-2028)
  • Table 157. Customer Engagement Software Large Size Organization , by Region USD Million (2023-2028)
  • Table 158. South America Customer Engagement Software, by Country USD Million (2023-2028)
  • Table 159. South America Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 160. South America Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 161. South America Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 162. South America Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 163. Brazil Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 164. Brazil Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 165. Brazil Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 166. Brazil Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 167. Argentina Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 168. Argentina Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 169. Argentina Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 170. Argentina Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 171. Rest of South America Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 172. Rest of South America Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 173. Rest of South America Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 174. Rest of South America Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 175. Asia Pacific Customer Engagement Software, by Country USD Million (2023-2028)
  • Table 176. Asia Pacific Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 177. Asia Pacific Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 178. Asia Pacific Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 179. Asia Pacific Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 180. China Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 181. China Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 182. China Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 183. China Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 184. Japan Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 185. Japan Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 186. Japan Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 187. Japan Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 188. India Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 189. India Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 190. India Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 191. India Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 192. South Korea Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 193. South Korea Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 194. South Korea Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 195. South Korea Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 196. Taiwan Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 197. Taiwan Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 198. Taiwan Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 199. Taiwan Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 200. Australia Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 201. Australia Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 202. Australia Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 203. Australia Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 204. Rest of Asia-Pacific Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 205. Rest of Asia-Pacific Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 206. Rest of Asia-Pacific Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 207. Rest of Asia-Pacific Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 208. Europe Customer Engagement Software, by Country USD Million (2023-2028)
  • Table 209. Europe Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 210. Europe Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 211. Europe Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 212. Europe Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 213. Germany Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 214. Germany Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 215. Germany Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 216. Germany Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 217. France Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 218. France Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 219. France Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 220. France Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 221. Italy Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 222. Italy Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 223. Italy Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 224. Italy Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 225. United Kingdom Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 226. United Kingdom Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 227. United Kingdom Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 228. United Kingdom Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 229. Netherlands Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 230. Netherlands Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 231. Netherlands Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 232. Netherlands Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 233. Rest of Europe Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 234. Rest of Europe Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 235. Rest of Europe Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 236. Rest of Europe Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 237. MEA Customer Engagement Software, by Country USD Million (2023-2028)
  • Table 238. MEA Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 239. MEA Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 240. MEA Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 241. MEA Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 242. Middle East Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 243. Middle East Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 244. Middle East Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 245. Middle East Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 246. Africa Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 247. Africa Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 248. Africa Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 249. Africa Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 250. North America Customer Engagement Software, by Country USD Million (2023-2028)
  • Table 251. North America Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 252. North America Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 253. North America Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 254. North America Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 255. United States Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 256. United States Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 257. United States Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 258. United States Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 259. Canada Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 260. Canada Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 261. Canada Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 262. Canada Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 263. Mexico Customer Engagement Software, by Deployment Mode USD Million (2023-2028)
  • Table 264. Mexico Customer Engagement Software, by Industry Verticals USD Million (2023-2028)
  • Table 265. Mexico Customer Engagement Software, by Pricing USD Million (2023-2028)
  • Table 266. Mexico Customer Engagement Software, by Organizations Size USD Million (2023-2028)
  • Table 267. Research Programs/Design for This Report
  • Table 268. Key Data Information from Secondary Sources
  • Table 269. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Engagement Software: by Deployment Mode USD Million (2017-2022)
  • Figure 5. Global Customer Engagement Software: by Industry Verticals USD Million (2017-2022)
  • Figure 6. Global Customer Engagement Software: by Pricing USD Million (2017-2022)
  • Figure 7. Global Customer Engagement Software: by Organizations Size USD Million (2017-2022)
  • Figure 8. South America Customer Engagement Software Share (%), by Country
  • Figure 9. Asia Pacific Customer Engagement Software Share (%), by Country
  • Figure 10. Europe Customer Engagement Software Share (%), by Country
  • Figure 11. MEA Customer Engagement Software Share (%), by Country
  • Figure 12. North America Customer Engagement Software Share (%), by Country
  • Figure 13. Global Customer Engagement Software share by Players 2022 (%)
  • Figure 14. Global Customer Engagement Software share by Players (Top 3) 2022(%)
  • Figure 15. Global Customer Engagement Software share by Players (Top 5) 2022(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 18. Salesforce (United States) Revenue: by Geography 2022
  • Figure 19. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 20. Oracle Corporation (United States) Revenue: by Geography 2022
  • Figure 21. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 22. SAP (Germany) Revenue: by Geography 2022
  • Figure 23. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 24. IBM (United States) Revenue: by Geography 2022
  • Figure 25. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 26. Avaya (United States) Revenue: by Geography 2022
  • Figure 27. Calabrio (United States) Revenue, Net Income and Gross profit
  • Figure 28. Calabrio (United States) Revenue: by Geography 2022
  • Figure 29. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 30. Genesys (United States) Revenue: by Geography 2022
  • Figure 31. Astute Solutions (United States) Revenue, Net Income and Gross profit
  • Figure 32. Astute Solutions (United States) Revenue: by Geography 2022
  • Figure 33. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 34. Zendesk (United States) Revenue: by Geography 2022
  • Figure 35. Doxim (Canada) Revenue, Net Income and Gross profit
  • Figure 36. Doxim (Canada) Revenue: by Geography 2022
  • Figure 37. Global Customer Engagement Software: by Deployment Mode USD Million (2023-2028)
  • Figure 38. Global Customer Engagement Software: by Industry Verticals USD Million (2023-2028)
  • Figure 39. Global Customer Engagement Software: by Pricing USD Million (2023-2028)
  • Figure 40. Global Customer Engagement Software: by Organizations Size USD Million (2023-2028)
  • Figure 41. South America Customer Engagement Software Share (%), by Country
  • Figure 42. Asia Pacific Customer Engagement Software Share (%), by Country
  • Figure 43. Europe Customer Engagement Software Share (%), by Country
  • Figure 44. MEA Customer Engagement Software Share (%), by Country
  • Figure 45. North America Customer Engagement Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Salesforce (United States)
  • Oracle Corporation (United States)
  • SAP (Germany)
  • IBM (United States)
  • Avaya (United States)
  • Calabrio (United States)
  • Genesys (United States)
  • Astute Solutions (United States)
  • Zendesk (United States)
  • Doxim (Canada)
Additional players considered in the study are as follows:
Intercom (United States) , Medallia (United States) , NeuroTags (United States)
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Nov 2023 223 Pages 54 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Customer Engagement Software Quantitative research analysis
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