Global Service Delivery Automation

Service Delivery Automation Comprehensive Study by Type (IT Process Automation (Infrastructure Automation Application Lifecycle Automation), Business Process Automation (Generic Automation, Process Specific Automation, Industry Specific Automation)), Organization Size (Large Enterprises, Small and Medium-sized Enterprises), Industry Vertical (BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods, Healthcare & Pharmaceuticals, Manufacturing & Logistics, Others) Players and Region - Global Market Outlook to 2028

Service Delivery Automation Market by XX Submarkets | Forecast Years 2023-2028 | CAGR: 26.93%  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Global Service Delivery Automation Market Overview:
Service Delivery Automation (SDA) refers to the automation of human actions by technology in an IT or business process. SDA has an ability to supplement legacy technologies with automated technologies that can streamline business process and minimalize disruption. Market players are focusing on technological developments. For instance, BMC Software Inc. announced a strategic partnership with Automation Anywhere, robotic process automation (RPA) provider to include RPA across service desk processes to extend the BMC Helix cognitive automation's capabilities. Further, the emergence of artificial intelligence, machine learning, natural language processing, robotics, and others to improve service delivery automation process driving the demand for service delivery automation. As per latest study released by AMA Research, the Global Service Delivery Automation market is expected to see growth rate of 26.93% and may see market size of USD17.51 Billion by 2028.

AttributesDetails
Study Period2018-2028
Base Year2022
Forecast Period2023-2028
Historical Period2018-2022
UnitValue (USD Billion)
Customization ScopeAvail customization with purchase of this report. Add or modify country, region & or narrow down segments in the final scope subject to feasibility


Influencing Trend:
Emphasizing On Artificial Intelligence (AI), Machine Learning and Natural Language Processing For Service Delivery Automation and Increasing Demand for Robotic-Enabled Delivery Automation Services

Market Growth Drivers:
Rising Need for Replacing Manpower with Automated Solutions to Deliver Quality Services, Emergence of ERP and Shared Device Concepts in Service Delivery Automation and Technological Advancement in Process Analytics

Challenges:
Lack of Awareness regarding Service Delivery Automation in Emerging Countries

Restraints:
High Initial Implementation Cost of Service Delivery Automation and Lack of Skilled Professionals to Adopt New Technology

Opportunities:
Rise in Demand for Modern Business Process Management and Increasing Demand for Service Delivery Automation from Small and Medium-Sized Enterprises

Competitive Landscape:
Number of players are present in the market hence fragmented nature of the market. Market players are focusing on technological developments. For instance, recently in 2018, CA Technologies a business automation software provider launched an updated version of "CA Automic One Automation Platform" which is a combined suite of automated products delivering intelligent services. Further, increasing demand of modern business process management expected to generate lucrative opportunities for the companies involved in the service delivery automation.
Some of the key players profiled in the report are IBM Corporation (United States), CA Technologies (United States), Automation Anywhere, Inc. (United States), Blue Prism Ltd. (United Kingdom), UiPath (Romania), Accenture (Ireland), Xerox (XAI) Corporation (United States), Celaton Ltd. (U.K.), Exilant Technologies Pvt. Ltd (India), IPsoft Pvt. Ltd. (India) and BMC Software Inc. (United States). Additionally, following companies can also be profiled that are part of our coverage like Openspan Pvt. Ltd. (United States), Softomotive Solutions Ltd. (United Kingdom) and Sutherland Global Services (United States). Analyst at AMA Research see United States Players to retain maximum share of Global Service Delivery Automation market by 2028. Considering Market by Organization Size, the sub-segment i.e. Large Enterprises will boost the Service Delivery Automation market. Considering Market by Industry Vertical , the sub-segment i.e. BFSI will boost the Service Delivery Automation market.

Latest Market Insights:
In July 2020, IBM reached definitive agreement to acquire the Brazilian software provider of robotic process automation (RPA) WDG Solucoes Em Sistemas E Automacao De Processos LTDA (collectively referred to as "WDG Automation"). This acquisition advances IBM's comprehensive AI-infused automation capabilities from business processes to IT operations. Financial terms were not disclosed.

6th March 2019, Blue Prism a robotic process automation software provider announced their collaboration to offer RPA as a service using Microsoft Azure cloud to organizations across financial services, IT, manufacturing and healthcare industries in India.

What Can be Explored with the Service Delivery Automation Market Study
 Gain Market Understanding
 Identify Growth Opportunities
 Analyze and Measure the Global Service Delivery Automation Market by Identifying Investment across various Industry Verticals
 Understand the Trends that will drive Future Changes in Service Delivery Automation
 Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Service Delivery Automation market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Service Delivery Automation market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Workforce Optimization Solution Providers, Customer Experience Solution Providers, Value Added Resellers, Government Bodies and Departments, Cloud Service Providers, System Integrators, Technology Consultants and Others.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.

Report Objectives / Segmentation Covered

By Type
  • IT Process Automation [Infrastructure Automation Application Lifecycle Automation]
  • Business Process Automation [Generic Automation, Process Specific Automation, Industry Specific Automation]
By Organization Size
  • Large Enterprises
  • Small and Medium-sized Enterprises

By Industry Vertical
  • BFSI
  • IT, Telecommunication & Media
  • Travel, Hospitality & Transportation
  • Retail & Consumer Goods
  • Healthcare & Pharmaceuticals
  • Manufacturing & Logistics
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rising Need for Replacing Manpower with Automated Solutions to Deliver Quality Services
      • 3.2.2. Emergence of ERP and Shared Device Concepts in Service Delivery Automation
      • 3.2.3. Technological Advancement in Process Analytics
    • 3.3. Market Challenges
      • 3.3.1. Lack of Awareness regarding Service Delivery Automation in Emerging Countries
    • 3.4. Market Trends
      • 3.4.1. Emphasizing On Artificial Intelligence (AI), Machine Learning and Natural Language Processing For Service Delivery Automation
      • 3.4.2. Increasing Demand for Robotic-Enabled Delivery Automation Services
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Service Delivery Automation, by Type, Organization Size, Industry Vertical and Region (value) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Service Delivery Automation (Value)
      • 5.2.1. Global Service Delivery Automation by: Type (Value)
        • 5.2.1.1. IT Process Automation [Infrastructure Automation Application Lifecycle Automation]
        • 5.2.1.2. Business Process Automation [Generic Automation, Process Specific Automation, Industry Specific Automation]
      • 5.2.2. Global Service Delivery Automation by: Organization Size (Value)
        • 5.2.2.1. Large Enterprises
        • 5.2.2.2. Small and Medium-sized Enterprises
      • 5.2.3. Global Service Delivery Automation Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
  • 6. Service Delivery Automation: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. IBM Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. CA Technologies (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Automation Anywhere, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Blue Prism Ltd. (United Kingdom)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. UiPath (Romania)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Accenture (Ireland)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Xerox (XAI) Corporation (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Celaton Ltd. (U.K.)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Exilant Technologies Pvt. Ltd (India)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. IPsoft Pvt. Ltd. (India)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. BMC Software Inc. (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Service Delivery Automation Sale, by Type, Organization Size, Industry Vertical and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Service Delivery Automation (Value)
      • 7.2.1. Global Service Delivery Automation by: Type (Value)
        • 7.2.1.1. IT Process Automation [Infrastructure Automation Application Lifecycle Automation]
        • 7.2.1.2. Business Process Automation [Generic Automation, Process Specific Automation, Industry Specific Automation]
      • 7.2.2. Global Service Delivery Automation by: Organization Size (Value)
        • 7.2.2.1. Large Enterprises
        • 7.2.2.2. Small and Medium-sized Enterprises
      • 7.2.3. Global Service Delivery Automation Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Service Delivery Automation: by Type(USD Billion)
  • Table 2. Service Delivery Automation IT Process Automation [Infrastructure Automation Application Lifecycle Automation] , by Region USD Billion (2017-2022)
  • Table 3. Service Delivery Automation Business Process Automation [Generic Automation, Process Specific Automation, Industry Specific Automation] , by Region USD Billion (2017-2022)
  • Table 4. Service Delivery Automation: by Organization Size(USD Billion)
  • Table 5. Service Delivery Automation Large Enterprises , by Region USD Billion (2017-2022)
  • Table 6. Service Delivery Automation Small and Medium-sized Enterprises , by Region USD Billion (2017-2022)
  • Table 7. South America Service Delivery Automation, by Country USD Billion (2017-2022)
  • Table 8. South America Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 9. South America Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 10. South America Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 11. Brazil Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 12. Brazil Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 13. Brazil Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 14. Argentina Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 15. Argentina Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 16. Argentina Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 17. Rest of South America Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 18. Rest of South America Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 19. Rest of South America Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 20. Asia Pacific Service Delivery Automation, by Country USD Billion (2017-2022)
  • Table 21. Asia Pacific Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 22. Asia Pacific Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 23. Asia Pacific Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 24. China Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 25. China Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 26. China Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 27. Japan Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 28. Japan Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 29. Japan Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 30. India Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 31. India Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 32. India Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 33. South Korea Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 34. South Korea Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 35. South Korea Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 36. Taiwan Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 37. Taiwan Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 38. Taiwan Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 39. Australia Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 40. Australia Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 41. Australia Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 42. Rest of Asia-Pacific Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 43. Rest of Asia-Pacific Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 44. Rest of Asia-Pacific Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 45. Europe Service Delivery Automation, by Country USD Billion (2017-2022)
  • Table 46. Europe Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 47. Europe Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 48. Europe Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 49. Germany Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 50. Germany Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 51. Germany Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 52. France Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 53. France Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 54. France Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 55. Italy Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 56. Italy Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 57. Italy Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 58. United Kingdom Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 59. United Kingdom Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 60. United Kingdom Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 61. Netherlands Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 62. Netherlands Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 63. Netherlands Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 64. Rest of Europe Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 65. Rest of Europe Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 66. Rest of Europe Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 67. MEA Service Delivery Automation, by Country USD Billion (2017-2022)
  • Table 68. MEA Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 69. MEA Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 70. MEA Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 71. Middle East Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 72. Middle East Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 73. Middle East Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 74. Africa Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 75. Africa Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 76. Africa Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 77. North America Service Delivery Automation, by Country USD Billion (2017-2022)
  • Table 78. North America Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 79. North America Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 80. North America Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 81. United States Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 82. United States Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 83. United States Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 84. Canada Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 85. Canada Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 86. Canada Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 87. Mexico Service Delivery Automation, by Type USD Billion (2017-2022)
  • Table 88. Mexico Service Delivery Automation, by Organization Size USD Billion (2017-2022)
  • Table 89. Mexico Service Delivery Automation, by Industry Vertical USD Billion (2017-2022)
  • Table 90. Company Basic Information, Sales Area and Its Competitors
  • Table 91. Company Basic Information, Sales Area and Its Competitors
  • Table 92. Company Basic Information, Sales Area and Its Competitors
  • Table 93. Company Basic Information, Sales Area and Its Competitors
  • Table 94. Company Basic Information, Sales Area and Its Competitors
  • Table 95. Company Basic Information, Sales Area and Its Competitors
  • Table 96. Company Basic Information, Sales Area and Its Competitors
  • Table 97. Company Basic Information, Sales Area and Its Competitors
  • Table 98. Company Basic Information, Sales Area and Its Competitors
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Service Delivery Automation: by Type(USD Billion)
  • Table 102. Service Delivery Automation IT Process Automation [Infrastructure Automation Application Lifecycle Automation] , by Region USD Billion (2023-2028)
  • Table 103. Service Delivery Automation Business Process Automation [Generic Automation, Process Specific Automation, Industry Specific Automation] , by Region USD Billion (2023-2028)
  • Table 104. Service Delivery Automation: by Organization Size(USD Billion)
  • Table 105. Service Delivery Automation Large Enterprises , by Region USD Billion (2023-2028)
  • Table 106. Service Delivery Automation Small and Medium-sized Enterprises , by Region USD Billion (2023-2028)
  • Table 107. South America Service Delivery Automation, by Country USD Billion (2023-2028)
  • Table 108. South America Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 109. South America Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 110. South America Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 111. Brazil Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 112. Brazil Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 113. Brazil Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 114. Argentina Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 115. Argentina Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 116. Argentina Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 117. Rest of South America Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 118. Rest of South America Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 119. Rest of South America Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 120. Asia Pacific Service Delivery Automation, by Country USD Billion (2023-2028)
  • Table 121. Asia Pacific Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 122. Asia Pacific Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 123. Asia Pacific Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 124. China Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 125. China Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 126. China Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 127. Japan Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 128. Japan Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 129. Japan Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 130. India Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 131. India Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 132. India Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 133. South Korea Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 134. South Korea Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 135. South Korea Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 136. Taiwan Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 137. Taiwan Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 138. Taiwan Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 139. Australia Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 140. Australia Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 141. Australia Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 142. Rest of Asia-Pacific Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 143. Rest of Asia-Pacific Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 144. Rest of Asia-Pacific Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 145. Europe Service Delivery Automation, by Country USD Billion (2023-2028)
  • Table 146. Europe Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 147. Europe Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 148. Europe Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 149. Germany Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 150. Germany Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 151. Germany Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 152. France Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 153. France Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 154. France Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 155. Italy Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 156. Italy Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 157. Italy Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 158. United Kingdom Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 159. United Kingdom Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 160. United Kingdom Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 161. Netherlands Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 162. Netherlands Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 163. Netherlands Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 164. Rest of Europe Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 165. Rest of Europe Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 166. Rest of Europe Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 167. MEA Service Delivery Automation, by Country USD Billion (2023-2028)
  • Table 168. MEA Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 169. MEA Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 170. MEA Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 171. Middle East Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 172. Middle East Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 173. Middle East Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 174. Africa Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 175. Africa Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 176. Africa Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 177. North America Service Delivery Automation, by Country USD Billion (2023-2028)
  • Table 178. North America Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 179. North America Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 180. North America Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 181. United States Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 182. United States Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 183. United States Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 184. Canada Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 185. Canada Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 186. Canada Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 187. Mexico Service Delivery Automation, by Type USD Billion (2023-2028)
  • Table 188. Mexico Service Delivery Automation, by Organization Size USD Billion (2023-2028)
  • Table 189. Mexico Service Delivery Automation, by Industry Vertical USD Billion (2023-2028)
  • Table 190. Research Programs/Design for This Report
  • Table 191. Key Data Information from Secondary Sources
  • Table 192. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Service Delivery Automation: by Type USD Billion (2017-2022)
  • Figure 5. Global Service Delivery Automation: by Organization Size USD Billion (2017-2022)
  • Figure 6. South America Service Delivery Automation Share (%), by Country
  • Figure 7. Asia Pacific Service Delivery Automation Share (%), by Country
  • Figure 8. Europe Service Delivery Automation Share (%), by Country
  • Figure 9. MEA Service Delivery Automation Share (%), by Country
  • Figure 10. North America Service Delivery Automation Share (%), by Country
  • Figure 11. Global Service Delivery Automation share by Players 2022 (%)
  • Figure 12. Global Service Delivery Automation share by Players (Top 3) 2022(%)
  • Figure 13. Global Service Delivery Automation share by Players (Top 5) 2022(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. IBM Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 16. IBM Corporation (United States) Revenue: by Geography 2022
  • Figure 17. CA Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 18. CA Technologies (United States) Revenue: by Geography 2022
  • Figure 19. Automation Anywhere, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 20. Automation Anywhere, Inc. (United States) Revenue: by Geography 2022
  • Figure 21. Blue Prism Ltd. (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 22. Blue Prism Ltd. (United Kingdom) Revenue: by Geography 2022
  • Figure 23. UiPath (Romania) Revenue, Net Income and Gross profit
  • Figure 24. UiPath (Romania) Revenue: by Geography 2022
  • Figure 25. Accenture (Ireland) Revenue, Net Income and Gross profit
  • Figure 26. Accenture (Ireland) Revenue: by Geography 2022
  • Figure 27. Xerox (XAI) Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 28. Xerox (XAI) Corporation (United States) Revenue: by Geography 2022
  • Figure 29. Celaton Ltd. (U.K.) Revenue, Net Income and Gross profit
  • Figure 30. Celaton Ltd. (U.K.) Revenue: by Geography 2022
  • Figure 31. Exilant Technologies Pvt. Ltd (India) Revenue, Net Income and Gross profit
  • Figure 32. Exilant Technologies Pvt. Ltd (India) Revenue: by Geography 2022
  • Figure 33. IPsoft Pvt. Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 34. IPsoft Pvt. Ltd. (India) Revenue: by Geography 2022
  • Figure 35. BMC Software Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 36. BMC Software Inc. (United States) Revenue: by Geography 2022
  • Figure 37. Global Service Delivery Automation: by Type USD Billion (2023-2028)
  • Figure 38. Global Service Delivery Automation: by Organization Size USD Billion (2023-2028)
  • Figure 39. South America Service Delivery Automation Share (%), by Country
  • Figure 40. Asia Pacific Service Delivery Automation Share (%), by Country
  • Figure 41. Europe Service Delivery Automation Share (%), by Country
  • Figure 42. MEA Service Delivery Automation Share (%), by Country
  • Figure 43. North America Service Delivery Automation Share (%), by Country
List of companies from research coverage that are profiled in the study
  • IBM Corporation (United States)
  • CA Technologies (United States)
  • Automation Anywhere, Inc. (United States)
  • Blue Prism Ltd. (United Kingdom)
  • UiPath (Romania)
  • Accenture (Ireland)
  • Xerox (XAI) Corporation (United States)
  • Celaton Ltd. (U.K.)
  • Exilant Technologies Pvt. Ltd (India)
  • IPsoft Pvt. Ltd. (India)
  • BMC Software Inc. (United States)
Additional players considered in the study are as follows:
Openspan Pvt. Ltd. (United States) , Softomotive Solutions Ltd. (United Kingdom) , Sutherland Global Services (United States)
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Key Highlights of Report


May 2023 245 Pages 52 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Service Delivery Automation Quantitative research analysis
Global Service Delivery Automation Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

Top performing companies in the Global Service Delivery Automation market are IBM Corporation (United States), CA Technologies (United States), Automation Anywhere, Inc. (United States), Blue Prism Ltd. (United Kingdom), UiPath (Romania), Accenture (Ireland), Xerox (XAI) Corporation (United States), Celaton Ltd. (U.K.), Exilant Technologies Pvt. Ltd (India), IPsoft Pvt. Ltd. (India) and BMC Software Inc. (United States), to name a few.
"Emphasizing On Artificial Intelligence (AI), Machine Learning and Natural Language Processing For Service Delivery Automation " is seen as one of major influencing trends for Service Delivery Automation Market during projected period 2022-2028.
IT Process Automation [Infrastructure Automation Application Lifecycle Automation] segment in Global market to hold robust market share owing to "Rising Need for Replacing Manpower with Automated Solutions to Deliver Quality Services ".

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