Global Contact Center Outsourcing research

Contact Center Outsourcing Comprehensive Study by Type (Email Support, Chat Support, Voice Over IP (VoIP), Website Support, Others), Application (BFSI, Retail, Government, IT & Telecommunication, Defense Aerospace & Intelligence, Manufacturing, Others) Players and Region - Global Market Outlook to 2027

Contact Center Outsourcing Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Contact Center Outsourcing Market Scope?
The increasing need for inbound & outbound call centers and telemarketing services will help to boost global Contact Center Outsourcing market. Contact center outsourcing is the business practice of contracting out contact center services. Call centers handle all types of customer services problems, from your credit cards to appliance warranties. Enterprises start outsourcing to save money. Companies found it was more cost-effective to locate their call centers in areas with a lower cost of living. Enterprises outsource either in-house, or to an outside specialist.

Influencing Trend:
Introduction to AI Applications who are Assisting in Streamline Contact Centre Experiences and Adoption of Omni-Channel Solutions that Integrate Enterprise Systems

Market Growth Drivers:
Increasing Need for Inbound & Outbound Call Centres and Telemarketing Services and Enables Companies to Focus their Attention on their Core Competencies

Challenges:
Number of Linguistic and Cultural Barriers In Connecting Consumers

Restraints:
Use of Contact Center Outsourcing Minimizes Control over Business Functions and Third Parties have Lack of Knowledge and Awareness about the Business Segments

Opportunities:
Simplifies Organizational Penetration to International Markets and Outsourcing with BPO Company Mutually Shares Risk of Sharing Agreement

The Contact Center Outsourcing market study is being classified by Type (Email Support, Chat Support, Voice Over IP (VoIP), Website Support and Others), by Application and major geographies with country level break-up.

Analysts at AMA predicts that Players from United States will contribute to the maximum growth of Global Contact Center Outsourcing market throughout the predicted period.

International Business Machines Corporation (IBM) (United States), Hewlett-Packard Company (HP) (United States), Acticall Sitel Group (United States), Teleperformance SE (France), Xerox Corporation (United States), Computer Generated Solutions, Inc. (United States), Hinduja Global Solutions (HGS) (United States), Datamark, Inc. (India), Infinit Contact (Philippines) and Five9 Inc. (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are VADS Berhad (Malaysia), Alorica Inc. (United States), Invensis Technologies Pvt Ltd (India) and Transcosmos Inc. (United States).

Segmentation Analysis
Analyst at AMA have segmented the market study of Global Contact Center Outsourcing market by Type, Application and Region.

On the basis of geography, the market of Contact Center Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).




Contact Center Outsourcing Market Study: Important Years
AttributesDetails
Study Period2017-2027
Base Year2021
Forecast Period2022-2027
Historical Period2017-2021
UnitValue (USD Million)
Customization ScopeAvail customization with purchase of this report. Add or modify country, region & or narrow down segments in the final scope subject to feasibility


Major Highlights of Market Study

Demand Determinants: Identifying top-notch application and business segments that seek high growth potentials in Contact Center Outsourcing Market.

Key Strategic Developments: To target untapped regions more aggressively by focusing on product/service developments, innovation and R & D, new launches, Merger & acquisitions, JVs & partnerships.

Forces & Market Dynamics: Growth drivers, restraints & opportunities available in Contact Center Outsourcing industry is examined with reference relevant market sectors and sub-sectors.

Customization available in this Study:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.

To compete effectively, companies also require quantitative estimates of the future growth and qualitative nature of the market. AMA Research features not just specific market sizing estimates, but also includes significant value-added commentary on Technological Trends and Innovations, Regulatory Policies, Market Maturity Indicators, Market Share Movements, New Entrants into the Market & Entry/Exit Barriers, Consumer Demographics, Supporting Company Financial and Cash Flow Planning, Open Up New Markets, To Seize Powerful Market Opportunities, Key Decision in Planning and to Further Expand Market Share, Identify Key Business Segments, Market Proposition & Gap Analysis.

Report Objectives / Segmentation Covered

By Type
  • Email Support
  • Chat Support
  • Voice Over IP (VoIP)
  • Website Support
  • Others
By Application
  • BFSI
  • Retail
  • Government
  • IT & Telecommunication
  • Defense Aerospace & Intelligence
  • Manufacturing
  • Others
By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Need for Inbound & Outbound Call Centres and Telemarketing Services
      • 3.2.2. Enables Companies to Focus their Attention on their Core Competencies
    • 3.3. Market Challenges
      • 3.3.1. Number of Linguistic and Cultural Barriers In Connecting Consumers
    • 3.4. Market Trends
      • 3.4.1. Introduction to AI Applications who are Assisting in Streamline Contact Centre Experiences
      • 3.4.2. Adoption of Omni-Channel Solutions that Integrate Enterprise Systems
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Center Outsourcing, by Type, Application and Region (value and price ) (2016-2021)
    • 5.1. Introduction
    • 5.2. Global Contact Center Outsourcing (Value)
      • 5.2.1. Global Contact Center Outsourcing by: Type (Value)
        • 5.2.1.1. Email Support
        • 5.2.1.2. Chat Support
        • 5.2.1.3. Voice Over IP (VoIP)
        • 5.2.1.4. Website Support
        • 5.2.1.5. Others
      • 5.2.2. Global Contact Center Outsourcing by: Application (Value)
        • 5.2.2.1. BFSI
        • 5.2.2.2. Retail
        • 5.2.2.3. Government
        • 5.2.2.4. IT & Telecommunication
        • 5.2.2.5. Defense Aerospace & Intelligence
        • 5.2.2.6. Manufacturing
        • 5.2.2.7. Others
      • 5.2.3. Global Contact Center Outsourcing Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
    • 5.3. Global Contact Center Outsourcing (Price)
      • 5.3.1. Global Contact Center Outsourcing by: Type (Price)
  • 6. Contact Center Outsourcing: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2021)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. International Business Machines Corporation (IBM) (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Hewlett-Packard Company (HP) (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Acticall Sitel Group (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Teleperformance SE (France)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Xerox Corporation (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Computer Generated Solutions, Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Hinduja Global Solutions (HGS) (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Datamark, Inc. (India)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Infinit Contact (Philippines)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Five9 Inc. (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Contact Center Outsourcing Sale, by Type, Application and Region (value and price ) (2022-2027)
    • 7.1. Introduction
    • 7.2. Global Contact Center Outsourcing (Value)
      • 7.2.1. Global Contact Center Outsourcing by: Type (Value)
        • 7.2.1.1. Email Support
        • 7.2.1.2. Chat Support
        • 7.2.1.3. Voice Over IP (VoIP)
        • 7.2.1.4. Website Support
        • 7.2.1.5. Others
      • 7.2.2. Global Contact Center Outsourcing by: Application (Value)
        • 7.2.2.1. BFSI
        • 7.2.2.2. Retail
        • 7.2.2.3. Government
        • 7.2.2.4. IT & Telecommunication
        • 7.2.2.5. Defense Aerospace & Intelligence
        • 7.2.2.6. Manufacturing
        • 7.2.2.7. Others
      • 7.2.3. Global Contact Center Outsourcing Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
    • 7.3. Global Contact Center Outsourcing (Price)
      • 7.3.1. Global Contact Center Outsourcing by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Center Outsourcing: by Type(USD Million)
  • Table 2. Contact Center Outsourcing Email Support , by Region USD Million (2016-2021)
  • Table 3. Contact Center Outsourcing Chat Support , by Region USD Million (2016-2021)
  • Table 4. Contact Center Outsourcing Voice Over IP (VoIP) , by Region USD Million (2016-2021)
  • Table 5. Contact Center Outsourcing Website Support , by Region USD Million (2016-2021)
  • Table 6. Contact Center Outsourcing Others , by Region USD Million (2016-2021)
  • Table 7. Contact Center Outsourcing: by Application(USD Million)
  • Table 8. Contact Center Outsourcing BFSI , by Region USD Million (2016-2021)
  • Table 9. Contact Center Outsourcing Retail , by Region USD Million (2016-2021)
  • Table 10. Contact Center Outsourcing Government , by Region USD Million (2016-2021)
  • Table 11. Contact Center Outsourcing IT & Telecommunication , by Region USD Million (2016-2021)
  • Table 12. Contact Center Outsourcing Defense Aerospace & Intelligence , by Region USD Million (2016-2021)
  • Table 13. Contact Center Outsourcing Manufacturing , by Region USD Million (2016-2021)
  • Table 14. Contact Center Outsourcing Others , by Region USD Million (2016-2021)
  • Table 15. South America Contact Center Outsourcing, by Country USD Million (2016-2021)
  • Table 16. South America Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 17. South America Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 18. Brazil Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 19. Brazil Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 20. Argentina Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 21. Argentina Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 22. Rest of South America Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 23. Rest of South America Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 24. Asia Pacific Contact Center Outsourcing, by Country USD Million (2016-2021)
  • Table 25. Asia Pacific Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 26. Asia Pacific Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 27. China Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 28. China Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 29. Japan Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 30. Japan Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 31. India Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 32. India Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 33. South Korea Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 34. South Korea Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 35. Taiwan Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 36. Taiwan Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 37. Australia Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 38. Australia Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 39. Rest of Asia-Pacific Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 40. Rest of Asia-Pacific Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 41. Europe Contact Center Outsourcing, by Country USD Million (2016-2021)
  • Table 42. Europe Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 43. Europe Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 44. Germany Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 45. Germany Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 46. France Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 47. France Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 48. Italy Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 49. Italy Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 50. United Kingdom Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 51. United Kingdom Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 52. Netherlands Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 53. Netherlands Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 54. Rest of Europe Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 55. Rest of Europe Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 56. MEA Contact Center Outsourcing, by Country USD Million (2016-2021)
  • Table 57. MEA Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 58. MEA Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 59. Middle East Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 60. Middle East Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 61. Africa Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 62. Africa Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 63. North America Contact Center Outsourcing, by Country USD Million (2016-2021)
  • Table 64. North America Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 65. North America Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 66. United States Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 67. United States Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 68. Canada Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 69. Canada Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 70. Mexico Contact Center Outsourcing, by Type USD Million (2016-2021)
  • Table 71. Mexico Contact Center Outsourcing, by Application USD Million (2016-2021)
  • Table 72. Contact Center Outsourcing: by Type(USD/Units)
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Company Basic Information, Sales Area and Its Competitors
  • Table 75. Company Basic Information, Sales Area and Its Competitors
  • Table 76. Company Basic Information, Sales Area and Its Competitors
  • Table 77. Company Basic Information, Sales Area and Its Competitors
  • Table 78. Company Basic Information, Sales Area and Its Competitors
  • Table 79. Company Basic Information, Sales Area and Its Competitors
  • Table 80. Company Basic Information, Sales Area and Its Competitors
  • Table 81. Company Basic Information, Sales Area and Its Competitors
  • Table 82. Company Basic Information, Sales Area and Its Competitors
  • Table 83. Contact Center Outsourcing: by Type(USD Million)
  • Table 84. Contact Center Outsourcing Email Support , by Region USD Million (2022-2027)
  • Table 85. Contact Center Outsourcing Chat Support , by Region USD Million (2022-2027)
  • Table 86. Contact Center Outsourcing Voice Over IP (VoIP) , by Region USD Million (2022-2027)
  • Table 87. Contact Center Outsourcing Website Support , by Region USD Million (2022-2027)
  • Table 88. Contact Center Outsourcing Others , by Region USD Million (2022-2027)
  • Table 89. Contact Center Outsourcing: by Application(USD Million)
  • Table 90. Contact Center Outsourcing BFSI , by Region USD Million (2022-2027)
  • Table 91. Contact Center Outsourcing Retail , by Region USD Million (2022-2027)
  • Table 92. Contact Center Outsourcing Government , by Region USD Million (2022-2027)
  • Table 93. Contact Center Outsourcing IT & Telecommunication , by Region USD Million (2022-2027)
  • Table 94. Contact Center Outsourcing Defense Aerospace & Intelligence , by Region USD Million (2022-2027)
  • Table 95. Contact Center Outsourcing Manufacturing , by Region USD Million (2022-2027)
  • Table 96. Contact Center Outsourcing Others , by Region USD Million (2022-2027)
  • Table 97. South America Contact Center Outsourcing, by Country USD Million (2022-2027)
  • Table 98. South America Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 99. South America Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 100. Brazil Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 101. Brazil Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 102. Argentina Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 103. Argentina Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 104. Rest of South America Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 105. Rest of South America Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 106. Asia Pacific Contact Center Outsourcing, by Country USD Million (2022-2027)
  • Table 107. Asia Pacific Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 108. Asia Pacific Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 109. China Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 110. China Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 111. Japan Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 112. Japan Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 113. India Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 114. India Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 115. South Korea Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 116. South Korea Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 117. Taiwan Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 118. Taiwan Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 119. Australia Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 120. Australia Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 121. Rest of Asia-Pacific Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 122. Rest of Asia-Pacific Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 123. Europe Contact Center Outsourcing, by Country USD Million (2022-2027)
  • Table 124. Europe Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 125. Europe Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 126. Germany Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 127. Germany Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 128. France Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 129. France Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 130. Italy Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 131. Italy Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 132. United Kingdom Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 133. United Kingdom Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 134. Netherlands Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 135. Netherlands Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 136. Rest of Europe Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 137. Rest of Europe Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 138. MEA Contact Center Outsourcing, by Country USD Million (2022-2027)
  • Table 139. MEA Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 140. MEA Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 141. Middle East Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 142. Middle East Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 143. Africa Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 144. Africa Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 145. North America Contact Center Outsourcing, by Country USD Million (2022-2027)
  • Table 146. North America Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 147. North America Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 148. United States Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 149. United States Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 150. Canada Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 151. Canada Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 152. Mexico Contact Center Outsourcing, by Type USD Million (2022-2027)
  • Table 153. Mexico Contact Center Outsourcing, by Application USD Million (2022-2027)
  • Table 154. Contact Center Outsourcing: by Type(USD/Units)
  • Table 155. Research Programs/Design for This Report
  • Table 156. Key Data Information from Secondary Sources
  • Table 157. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Center Outsourcing: by Type USD Million (2016-2021)
  • Figure 5. Global Contact Center Outsourcing: by Application USD Million (2016-2021)
  • Figure 6. South America Contact Center Outsourcing Share (%), by Country
  • Figure 7. Asia Pacific Contact Center Outsourcing Share (%), by Country
  • Figure 8. Europe Contact Center Outsourcing Share (%), by Country
  • Figure 9. MEA Contact Center Outsourcing Share (%), by Country
  • Figure 10. North America Contact Center Outsourcing Share (%), by Country
  • Figure 11. Global Contact Center Outsourcing: by Type USD/Units (2016-2021)
  • Figure 12. Global Contact Center Outsourcing share by Players 2021 (%)
  • Figure 13. Global Contact Center Outsourcing share by Players (Top 3) 2021(%)
  • Figure 14. Global Contact Center Outsourcing share by Players (Top 5) 2021(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. International Business Machines Corporation (IBM) (United States) Revenue, Net Income and Gross profit
  • Figure 17. International Business Machines Corporation (IBM) (United States) Revenue: by Geography 2021
  • Figure 18. Hewlett-Packard Company (HP) (United States) Revenue, Net Income and Gross profit
  • Figure 19. Hewlett-Packard Company (HP) (United States) Revenue: by Geography 2021
  • Figure 20. Acticall Sitel Group (United States) Revenue, Net Income and Gross profit
  • Figure 21. Acticall Sitel Group (United States) Revenue: by Geography 2021
  • Figure 22. Teleperformance SE (France) Revenue, Net Income and Gross profit
  • Figure 23. Teleperformance SE (France) Revenue: by Geography 2021
  • Figure 24. Xerox Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 25. Xerox Corporation (United States) Revenue: by Geography 2021
  • Figure 26. Computer Generated Solutions, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 27. Computer Generated Solutions, Inc. (United States) Revenue: by Geography 2021
  • Figure 28. Hinduja Global Solutions (HGS) (United States) Revenue, Net Income and Gross profit
  • Figure 29. Hinduja Global Solutions (HGS) (United States) Revenue: by Geography 2021
  • Figure 30. Datamark, Inc. (India) Revenue, Net Income and Gross profit
  • Figure 31. Datamark, Inc. (India) Revenue: by Geography 2021
  • Figure 32. Infinit Contact (Philippines) Revenue, Net Income and Gross profit
  • Figure 33. Infinit Contact (Philippines) Revenue: by Geography 2021
  • Figure 34. Five9 Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 35. Five9 Inc. (United States) Revenue: by Geography 2021
  • Figure 36. Global Contact Center Outsourcing: by Type USD Million (2022-2027)
  • Figure 37. Global Contact Center Outsourcing: by Application USD Million (2022-2027)
  • Figure 38. South America Contact Center Outsourcing Share (%), by Country
  • Figure 39. Asia Pacific Contact Center Outsourcing Share (%), by Country
  • Figure 40. Europe Contact Center Outsourcing Share (%), by Country
  • Figure 41. MEA Contact Center Outsourcing Share (%), by Country
  • Figure 42. North America Contact Center Outsourcing Share (%), by Country
  • Figure 43. Global Contact Center Outsourcing: by Type USD/Units (2022-2027)
List of companies from research coverage that are profiled in the study
  • International Business Machines Corporation (IBM) (United States)
  • Hewlett-Packard Company (HP) (United States)
  • Acticall Sitel Group (United States)
  • Teleperformance SE (France)
  • Xerox Corporation (United States)
  • Computer Generated Solutions, Inc. (United States)
  • Hinduja Global Solutions (HGS) (United States)
  • Datamark, Inc. (India)
  • Infinit Contact (Philippines)
  • Five9 Inc. (United States)
Additional players considered in the study are as follows:
VADS Berhad (Malaysia) , Alorica Inc. (United States) , Invensis Technologies Pvt Ltd (India) , Transcosmos Inc. (United States)
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Jan 2023 210 Pages 85 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Contact Center Outsourcing research Quantitative research analysis
Global Contact Center Outsourcing research Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The prominent players of Global Contact Center Outsourcing market are International Business Machines Corporation (IBM) (United States), Hewlett-Packard Company (HP) (United States), Acticall Sitel Group (United States), Teleperformance SE (France), Xerox Corporation (United States), Computer Generated Solutions, Inc. (United States), Hinduja Global Solutions (HGS) (United States), Datamark, Inc. (India), Infinit Contact (Philippines) and Five9 Inc. (United States).
In this highly competitive & fast evolving Contact Center Outsourcing industry, the top strategic priorities would remain consistent like innovation, R&D, and M&A.
BFSI, Retail, Government, IT & Telecommunication, Defense Aerospace & Intelligence, Manufacturing and Others are the potential customers of Contact Center Outsourcing industry.

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