Market Snapshot:
Digital BSS solution is refer as an system which is offering solution in end-to-end integration comprising of the modules like as digital customer relationship management, customer enablement and engagement, customer order management, rating and billing, and mediation. The given modules can be deployed in its entirety or individual modules can be deployed and implemented as per the requirement of customer. For example, if there is a digital customer eneblement and engagement module requirement, then it can be implemented by using the omni-channel and customer interaction management. The services provided by digital BSS are implementation of the digital transformation roadmap, consulting engagement to ascertain current digital quotient managed and governed by the Program Governance and Management service and others
Attributes | Details |
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Study Period | 2018-2028 |
Base Year | 2022 |
Unit | Value (USD Million) |
Key Companies Profiled | Ericsson (Sweden), CSG International (United States), Netcracker (United States), Amdocs (United States), Huawei (China), Capgemini (France), Nokia (Finland), ZTE Corporation (China), Infosys (India), TCS (India), Accenture (Republic of Ireland), IBM (United States), Oracle (United States), Optiva (Canada), Sigma Systems (Canada), Sterlite Tech (India), Cerillion (United Kingdom) and Openet (Republic of Ireland) |
Segment Analysis
AMA Research have segmented the market of Global Digital Business Support System market by Type, Application and Region.
On the basis of geography, the market of Digital Business Support System has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
region held largest market share in the year 2022.
Market Trend
Advent of tailored BSS solutions and new commercial models
Market Drivers
Reduction in the operational cost and Rising online transactions and multiple mobile devices
Opportunities
Outcome and Pull Economies and Ngoss Proliferates Traditional BSS Solutions in the Telecom Vertical
Restraints
- Constraints related to time and cost
In addition to the aforementioned factor, Reduction in the operational cost
is expected to propel the growth of the market over the forecast period.
Competitive Landscape
Ericsson Business Support System Offering provides a full set of transformation capabilities backedby industrialized best-practice assets and accelerators. We help evolve operator BSS into Digital Business Support Solutions that become an integral part of a great customer experience and enable emerging digital ecosystems. Our integrated portfolio comprises Ericsson BSS products and partner ecosystem, backed by analytics-driven, real-time service and experience control.
The key Players profiled in the study are Ericsson (Sweden), CSG International (United States), Netcracker (United States), Amdocs (United States), Huawei (China), Capgemini (France), Nokia (Finland), ZTE Corporation (China), Infosys (India), TCS (India), Accenture (Republic of Ireland), IBM (United States), Oracle (United States), Optiva (Canada), Sigma Systems (Canada), Sterlite Tech (India), Cerillion (United Kingdom) and Openet (Republic of Ireland). A lot of United States players are profiled in the research study indicating a strong market dependence.