What is Audio Communication Monitoring Market?
Remote work is becoming increasingly necessary. Many workers can be adapted to remote employment, as shown by the COVID-19 crisis, this possesses greater challenges for multiple industries including the construction industry, that involves constant monitoring and proper employee management. Audio Monitoring enables users to listen to the audio recorded by the Switcher Studio-enabled computer via headphones. If a headphone is wired in, Audio Monitoring is disabled by mistake. Audio Communication Monitoring also makes it possible to share information in real-time as multimedia and audio content. Real-time communication has historically been classified into two types: soft and rough real-time communication. VoIP, such as Yahoo, MSN, Google Chat, and Skype, is the future of voice and video communication. In the corporate and enterprise world, most real-time systems are used.
Highlights from Audio Communication Monitoring Market Study
Attributes | Details |
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Study Period | 2018-2028 |
Base Year | 2022 |
Unit | Value (USD Million) |
Key Companies Profiled | NICE (Germany), Cisco (United States), IBM (United States), Enghouse Interactive (United States), Google (United States), AudioCodes (Israel), Integrated Research (Australia), Martello Technologies (Canada), Nuance Communication (United States) and Avaya (United States) |
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Audio Communication Monitoring market throughout the forecasted period.
NICE (Germany), Cisco (United States), IBM (United States), Enghouse Interactive (United States), Google (United States), AudioCodes (Israel), Integrated Research (Australia), Martello Technologies (Canada), Nuance Communication (United States) and Avaya (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Veritone (United States), Relativity (United States), Ameyo (India), Elastix (Spain), Toku (Singapore), Servetel (India), CloudTalk (India), Dialer360 (United Kingdom) and JustCall (United Kingdom). Audio Communication Monitoring Market Segmentation:
Scope | Sub-Segments |
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Application / End User | Law Enforcement Agencies, Commercial and Sensitive Areas, Sales and Internal Communication Monitoring, Employee/agent Monitoring and Others |
Type | Integrated Machine, Color Gun Camera, Color Dome Camera and Infrared Camera |
Deployment Mode | On-Premises,Cloud,Hybrid |
Category | Wireless Communication,Wired Communication |
End Use | BFSI (Banking, Financial Services and Insurance),Consumer Goods and Retail,IT And Telecom,Media and Entertainment,Healthcare and Life Sciences,Manufacturing,Others (Real Estate, And Travel and Hospitality) |
Component | Solutions,Services (Professional Services, Managed Services) |
On the basis of geography, the market of Audio Communication Monitoring has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Influencing Trend:
Integration with Machine Learning programs across AI-based platforms
Market Growth Drivers:
Enhanced Customization and Personalization, Rising Number of Telecom Frauds and Organizational & Managemental Efficacies
Challenges:
Fierce Competitive Pressure, Data Protection Concerns and Technical Errors and Glitches
Restraints:
Lack of Awareness Regarding Audio Communication Monitoring Solutions
Opportunities:
Low Penetration across Emerging Regions and Growing Implementation Among SMEs
Key Target Audience
Audio Communication Monitoring Solution Providers, New Entrants and Investors, Venture Capitalists, Government Bodies, Corporate Entities, Government and Private Research Organizations and Others
Market Leaders & Development Strategies
On 31st October, 2019 - Cisco Signed a Partnership Deal with Samsung To Offer A Seamless and Intelligent Webex Experience Through Samsung Mobile Devices. The Aim of This Partnership Was to Make It Easier for Personal and Company Users to Work With One Another. and On 29th May, 2020 - Martello Completed its Acquisition of GSX (User Experience Monitoring Solution Provider), the Acquisition is the part of Martello’s long-term strategy aimed to improve the Digital Experience Monitoring (DEM) capabilities.
On 18th May, 2020 - NICE Introduced its “NEVA@home”, Designed to Address Operating Issues in The Pandemic While Assisting in The Expansion of The Automation Footprint If Expected in The Future. From Both the Business and Employee Backgrounds, Specially Engineered to Support Remote Operating Dynamics. and On 30th March, 2020 - AudioCodes Introduced Work-At-Home Tools to Help with Enterprise Continuity, As Well As 90-Day Free SBC And OVOC Licences. Audiocodes' Work-At-Home Apps Are Targeted Toward Microsoft Teams Customers, Remote Contact Centre Agents, And Secure Voice Access Without the Use of A VPN.