Global Helpdesk Outsourcing

Helpdesk Outsourcing Comprehensive Study by Application (Large Size Enterprise, Small-medium Size Enterprise), Services (Technical Helpdesk Support Services, Maintenance Services, Services Update, Customer Intelligence Services), End Use Industry (Automotive, Consumer Goods, IT & Telecommunication, Oil & Gas, Others), Level (Outsourcing Level 1, Outsourcing Level 2, Outsourcing Level 3) Players and Region - Global Market Outlook to 2030

Helpdesk Outsourcing Market by XX Submarkets | Forecast Years 2024-2030 | CAGR: 5.5%  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Global Helpdesk Outsourcing Market Overview:
Helpdesk outsourcing service is offered to help provide service to the companies to their customers with any kind of troubleshooting problems and helping. It provides responsive and round the clock assistance. Its helpdesk services include technical support service, maintenance services, customer intelligence service, etc., and are used in various industries including automotive, consumer goods, IT & telecommunication, and other industries. As per latest study released by AMA Research, the Global Helpdesk Outsourcing market is expected to see growth rate of 5.5%

AttributesDetails
Study Period2018-2030
Base Year2023
Forecast Period2024-2030
Historical Period2018-2023
UnitValue (USD Million)
Customization ScopeAvail customization with purchase of this report. Add or modify country, region & or narrow down segments in the final scope subject to feasibility


Influencing Trend:
Integration of After-Hours Service Support and Utilization of Resources

Market Growth Drivers:
Need for the Improved Flexibility for Solving Customer Troubleshoot Problems and Demand for Better Management and Tracking in Telecommunication and IT Industry

Challenges:
Stiff Competition in the Helpdesk Outsourcing Market

Restraints:
Training and Skills Development Related Problems in Helpdesk Outsourcing

Opportunities:
Technological Advancements in Helpdesk Outsourcing and Surging Demand for Helpdesk Outsourcing in Developing Nations

Competitive Landscape:
The global market is highly competitive and consists of a limited number of providers competing. The intense competition, changing consumer spending patterns, demographic trends, and frequent changes in consumer preferences pose significant opportunities for market growth.
Some of the key players profiled in the report are ScienceSoft Corporation (United States), Qcom Outsourcing (United Kingdom), Dataprise, Inc. (United States), Buchanan Technologies (United States), Alfavox Software Sp. z o.o. (Poland), Giva Inc. (United States), AUXIS (United States), Infosys Limited (India) and Conduent, Inc. (United States). Considering Market by Services, the sub-segment i.e. Technical Helpdesk Support Services will boost the Helpdesk Outsourcing market. Considering Market by End Use Industry, the sub-segment i.e. Automotive will boost the Helpdesk Outsourcing market. Considering Market by Level, the sub-segment i.e. Outsourcing Level 1 will boost the Helpdesk Outsourcing market.

Latest Market Insights:
In August 2023, Accenture acquired EnkiLogic, a cloud-based provider of AI-powered service desk solutions, to strengthen its managed services offerings.

In Apr 2021, Talkdesk Inc. announced the availability of new contact center managed services known as PPT Solutions. This solution provides client-centric, performance-based customer experience, and contact center consulting solutions. Through this initiative, the company becomes more competent in the market.

What Can be Explored with the Helpdesk Outsourcing Market Study
 Gain Market Understanding
 Identify Growth Opportunities
 Analyze and Measure the Global Helpdesk Outsourcing Market by Identifying Investment across various Industry Verticals
 Understand the Trends that will drive Future Changes in Helpdesk Outsourcing
 Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Helpdesk Outsourcing market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Helpdesk Outsourcing market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Helpdesk Outsourcing Providers, Helpdesk Outsourcing Industry Association, Research and Development Institutes, Potential Investors, Regulatory Bodies and Others.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.

Report Objectives / Segmentation Covered

By Application
  • Large Size Enterprise
  • Small-medium Size Enterprise
By Services
  • Technical Helpdesk Support Services
  • Maintenance Services
  • Services Update
  • Customer Intelligence Services

By End Use Industry
  • Automotive
  • Consumer Goods
  • IT & Telecommunication
  • Oil & Gas
  • Others

By Level
  • Outsourcing Level 1
  • Outsourcing Level 2
  • Outsourcing Level 3

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Need for the Improved Flexibility for Solving Customer Troubleshoot Problems
      • 3.2.2. Demand for Better Management and Tracking in Telecommunication and IT Industry
    • 3.3. Market Challenges
      • 3.3.1. Stiff Competition in the Helpdesk Outsourcing Market
    • 3.4. Market Trends
      • 3.4.1. Integration of After-Hours Service Support and Utilization of Resources
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Helpdesk Outsourcing, by Application, Services, End Use Industry, Level and Region (value) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Helpdesk Outsourcing (Value)
      • 5.2.1. Global Helpdesk Outsourcing by: Application (Value)
        • 5.2.1.1. Large Size Enterprise
        • 5.2.1.2. Small-medium Size Enterprise
      • 5.2.2. Global Helpdesk Outsourcing by: Services (Value)
        • 5.2.2.1. Technical Helpdesk Support Services
        • 5.2.2.2. Maintenance Services
        • 5.2.2.3. Services Update
        • 5.2.2.4. Customer Intelligence Services
      • 5.2.3. Global Helpdesk Outsourcing by: End Use Industry (Value)
        • 5.2.3.1. Automotive
        • 5.2.3.2. Consumer Goods
        • 5.2.3.3. IT & Telecommunication
        • 5.2.3.4. Oil & Gas
        • 5.2.3.5. Others
      • 5.2.4. Global Helpdesk Outsourcing by: Level (Value)
        • 5.2.4.1. Outsourcing Level 1
        • 5.2.4.2. Outsourcing Level 2
        • 5.2.4.3. Outsourcing Level 3
      • 5.2.5. Global Helpdesk Outsourcing Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Helpdesk Outsourcing: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. ScienceSoft Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Qcom Outsourcing (United Kingdom)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Dataprise, Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Buchanan Technologies (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Alfavox Software Sp. z o.o. (Poland)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Giva Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. AUXIS (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Infosys Limited (India)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Conduent, Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
  • 7. Global Helpdesk Outsourcing Sale, by Application, Services, End Use Industry, Level and Region (value) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Helpdesk Outsourcing (Value)
      • 7.2.1. Global Helpdesk Outsourcing by: Application (Value)
        • 7.2.1.1. Large Size Enterprise
        • 7.2.1.2. Small-medium Size Enterprise
      • 7.2.2. Global Helpdesk Outsourcing by: Services (Value)
        • 7.2.2.1. Technical Helpdesk Support Services
        • 7.2.2.2. Maintenance Services
        • 7.2.2.3. Services Update
        • 7.2.2.4. Customer Intelligence Services
      • 7.2.3. Global Helpdesk Outsourcing by: End Use Industry (Value)
        • 7.2.3.1. Automotive
        • 7.2.3.2. Consumer Goods
        • 7.2.3.3. IT & Telecommunication
        • 7.2.3.4. Oil & Gas
        • 7.2.3.5. Others
      • 7.2.4. Global Helpdesk Outsourcing by: Level (Value)
        • 7.2.4.1. Outsourcing Level 1
        • 7.2.4.2. Outsourcing Level 2
        • 7.2.4.3. Outsourcing Level 3
      • 7.2.5. Global Helpdesk Outsourcing Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Helpdesk Outsourcing: by Application(USD Million)
  • Table 2. Helpdesk Outsourcing Large Size Enterprise , by Region USD Million (2018-2023)
  • Table 3. Helpdesk Outsourcing Small-medium Size Enterprise , by Region USD Million (2018-2023)
  • Table 4. Helpdesk Outsourcing: by Services(USD Million)
  • Table 5. Helpdesk Outsourcing Technical Helpdesk Support Services , by Region USD Million (2018-2023)
  • Table 6. Helpdesk Outsourcing Maintenance Services , by Region USD Million (2018-2023)
  • Table 7. Helpdesk Outsourcing Services Update , by Region USD Million (2018-2023)
  • Table 8. Helpdesk Outsourcing Customer Intelligence Services , by Region USD Million (2018-2023)
  • Table 9. Helpdesk Outsourcing: by End Use Industry(USD Million)
  • Table 10. Helpdesk Outsourcing Automotive , by Region USD Million (2018-2023)
  • Table 11. Helpdesk Outsourcing Consumer Goods , by Region USD Million (2018-2023)
  • Table 12. Helpdesk Outsourcing IT & Telecommunication , by Region USD Million (2018-2023)
  • Table 13. Helpdesk Outsourcing Oil & Gas , by Region USD Million (2018-2023)
  • Table 14. Helpdesk Outsourcing Others , by Region USD Million (2018-2023)
  • Table 15. Helpdesk Outsourcing: by Level(USD Million)
  • Table 16. Helpdesk Outsourcing Outsourcing Level 1 , by Region USD Million (2018-2023)
  • Table 17. Helpdesk Outsourcing Outsourcing Level 2 , by Region USD Million (2018-2023)
  • Table 18. Helpdesk Outsourcing Outsourcing Level 3 , by Region USD Million (2018-2023)
  • Table 19. South America Helpdesk Outsourcing, by Country USD Million (2018-2023)
  • Table 20. South America Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 21. South America Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 22. South America Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 23. South America Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 24. Brazil Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 25. Brazil Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 26. Brazil Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 27. Brazil Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 28. Argentina Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 29. Argentina Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 30. Argentina Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 31. Argentina Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 32. Rest of South America Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 33. Rest of South America Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 34. Rest of South America Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 35. Rest of South America Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 36. Asia Pacific Helpdesk Outsourcing, by Country USD Million (2018-2023)
  • Table 37. Asia Pacific Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 38. Asia Pacific Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 39. Asia Pacific Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 40. Asia Pacific Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 41. China Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 42. China Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 43. China Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 44. China Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 45. Japan Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 46. Japan Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 47. Japan Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 48. Japan Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 49. India Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 50. India Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 51. India Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 52. India Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 53. South Korea Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 54. South Korea Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 55. South Korea Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 56. South Korea Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 57. Taiwan Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 58. Taiwan Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 59. Taiwan Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 60. Taiwan Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 61. Australia Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 62. Australia Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 63. Australia Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 64. Australia Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 65. Rest of Asia-Pacific Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 66. Rest of Asia-Pacific Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 67. Rest of Asia-Pacific Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 68. Rest of Asia-Pacific Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 69. Europe Helpdesk Outsourcing, by Country USD Million (2018-2023)
  • Table 70. Europe Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 71. Europe Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 72. Europe Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 73. Europe Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 74. Germany Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 75. Germany Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 76. Germany Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 77. Germany Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 78. France Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 79. France Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 80. France Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 81. France Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 82. Italy Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 83. Italy Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 84. Italy Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 85. Italy Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 86. United Kingdom Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 87. United Kingdom Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 88. United Kingdom Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 89. United Kingdom Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 90. Netherlands Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 91. Netherlands Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 92. Netherlands Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 93. Netherlands Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 94. Rest of Europe Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 95. Rest of Europe Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 96. Rest of Europe Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 97. Rest of Europe Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 98. MEA Helpdesk Outsourcing, by Country USD Million (2018-2023)
  • Table 99. MEA Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 100. MEA Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 101. MEA Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 102. MEA Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 103. Middle East Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 104. Middle East Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 105. Middle East Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 106. Middle East Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 107. Africa Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 108. Africa Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 109. Africa Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 110. Africa Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 111. North America Helpdesk Outsourcing, by Country USD Million (2018-2023)
  • Table 112. North America Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 113. North America Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 114. North America Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 115. North America Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 116. United States Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 117. United States Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 118. United States Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 119. United States Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 120. Canada Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 121. Canada Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 122. Canada Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 123. Canada Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 124. Mexico Helpdesk Outsourcing, by Application USD Million (2018-2023)
  • Table 125. Mexico Helpdesk Outsourcing, by Services USD Million (2018-2023)
  • Table 126. Mexico Helpdesk Outsourcing, by End Use Industry USD Million (2018-2023)
  • Table 127. Mexico Helpdesk Outsourcing, by Level USD Million (2018-2023)
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Helpdesk Outsourcing: by Application(USD Million)
  • Table 138. Helpdesk Outsourcing Large Size Enterprise , by Region USD Million (2025-2030)
  • Table 139. Helpdesk Outsourcing Small-medium Size Enterprise , by Region USD Million (2025-2030)
  • Table 140. Helpdesk Outsourcing: by Services(USD Million)
  • Table 141. Helpdesk Outsourcing Technical Helpdesk Support Services , by Region USD Million (2025-2030)
  • Table 142. Helpdesk Outsourcing Maintenance Services , by Region USD Million (2025-2030)
  • Table 143. Helpdesk Outsourcing Services Update , by Region USD Million (2025-2030)
  • Table 144. Helpdesk Outsourcing Customer Intelligence Services , by Region USD Million (2025-2030)
  • Table 145. Helpdesk Outsourcing: by End Use Industry(USD Million)
  • Table 146. Helpdesk Outsourcing Automotive , by Region USD Million (2025-2030)
  • Table 147. Helpdesk Outsourcing Consumer Goods , by Region USD Million (2025-2030)
  • Table 148. Helpdesk Outsourcing IT & Telecommunication , by Region USD Million (2025-2030)
  • Table 149. Helpdesk Outsourcing Oil & Gas , by Region USD Million (2025-2030)
  • Table 150. Helpdesk Outsourcing Others , by Region USD Million (2025-2030)
  • Table 151. Helpdesk Outsourcing: by Level(USD Million)
  • Table 152. Helpdesk Outsourcing Outsourcing Level 1 , by Region USD Million (2025-2030)
  • Table 153. Helpdesk Outsourcing Outsourcing Level 2 , by Region USD Million (2025-2030)
  • Table 154. Helpdesk Outsourcing Outsourcing Level 3 , by Region USD Million (2025-2030)
  • Table 155. South America Helpdesk Outsourcing, by Country USD Million (2025-2030)
  • Table 156. South America Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 157. South America Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 158. South America Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 159. South America Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 160. Brazil Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 161. Brazil Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 162. Brazil Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 163. Brazil Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 164. Argentina Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 165. Argentina Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 166. Argentina Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 167. Argentina Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 168. Rest of South America Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 169. Rest of South America Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 170. Rest of South America Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 171. Rest of South America Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 172. Asia Pacific Helpdesk Outsourcing, by Country USD Million (2025-2030)
  • Table 173. Asia Pacific Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 174. Asia Pacific Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 175. Asia Pacific Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 176. Asia Pacific Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 177. China Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 178. China Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 179. China Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 180. China Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 181. Japan Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 182. Japan Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 183. Japan Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 184. Japan Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 185. India Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 186. India Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 187. India Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 188. India Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 189. South Korea Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 190. South Korea Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 191. South Korea Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 192. South Korea Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 193. Taiwan Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 194. Taiwan Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 195. Taiwan Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 196. Taiwan Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 197. Australia Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 198. Australia Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 199. Australia Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 200. Australia Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 201. Rest of Asia-Pacific Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 202. Rest of Asia-Pacific Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 203. Rest of Asia-Pacific Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 204. Rest of Asia-Pacific Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 205. Europe Helpdesk Outsourcing, by Country USD Million (2025-2030)
  • Table 206. Europe Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 207. Europe Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 208. Europe Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 209. Europe Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 210. Germany Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 211. Germany Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 212. Germany Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 213. Germany Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 214. France Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 215. France Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 216. France Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 217. France Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 218. Italy Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 219. Italy Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 220. Italy Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 221. Italy Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 222. United Kingdom Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 223. United Kingdom Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 224. United Kingdom Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 225. United Kingdom Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 226. Netherlands Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 227. Netherlands Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 228. Netherlands Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 229. Netherlands Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 230. Rest of Europe Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 231. Rest of Europe Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 232. Rest of Europe Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 233. Rest of Europe Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 234. MEA Helpdesk Outsourcing, by Country USD Million (2025-2030)
  • Table 235. MEA Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 236. MEA Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 237. MEA Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 238. MEA Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 239. Middle East Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 240. Middle East Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 241. Middle East Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 242. Middle East Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 243. Africa Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 244. Africa Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 245. Africa Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 246. Africa Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 247. North America Helpdesk Outsourcing, by Country USD Million (2025-2030)
  • Table 248. North America Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 249. North America Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 250. North America Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 251. North America Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 252. United States Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 253. United States Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 254. United States Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 255. United States Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 256. Canada Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 257. Canada Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 258. Canada Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 259. Canada Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 260. Mexico Helpdesk Outsourcing, by Application USD Million (2025-2030)
  • Table 261. Mexico Helpdesk Outsourcing, by Services USD Million (2025-2030)
  • Table 262. Mexico Helpdesk Outsourcing, by End Use Industry USD Million (2025-2030)
  • Table 263. Mexico Helpdesk Outsourcing, by Level USD Million (2025-2030)
  • Table 264. Research Programs/Design for This Report
  • Table 265. Key Data Information from Secondary Sources
  • Table 266. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Helpdesk Outsourcing: by Application USD Million (2018-2023)
  • Figure 5. Global Helpdesk Outsourcing: by Services USD Million (2018-2023)
  • Figure 6. Global Helpdesk Outsourcing: by End Use Industry USD Million (2018-2023)
  • Figure 7. Global Helpdesk Outsourcing: by Level USD Million (2018-2023)
  • Figure 8. South America Helpdesk Outsourcing Share (%), by Country
  • Figure 9. Asia Pacific Helpdesk Outsourcing Share (%), by Country
  • Figure 10. Europe Helpdesk Outsourcing Share (%), by Country
  • Figure 11. MEA Helpdesk Outsourcing Share (%), by Country
  • Figure 12. North America Helpdesk Outsourcing Share (%), by Country
  • Figure 13. Global Helpdesk Outsourcing share by Players 2023 (%)
  • Figure 14. Global Helpdesk Outsourcing share by Players (Top 3) 2023(%)
  • Figure 15. Global Helpdesk Outsourcing share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. ScienceSoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 18. ScienceSoft Corporation (United States) Revenue: by Geography 2023
  • Figure 19. Qcom Outsourcing (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 20. Qcom Outsourcing (United Kingdom) Revenue: by Geography 2023
  • Figure 21. Dataprise, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 22. Dataprise, Inc. (United States) Revenue: by Geography 2023
  • Figure 23. Buchanan Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 24. Buchanan Technologies (United States) Revenue: by Geography 2023
  • Figure 25. Alfavox Software Sp. z o.o. (Poland) Revenue, Net Income and Gross profit
  • Figure 26. Alfavox Software Sp. z o.o. (Poland) Revenue: by Geography 2023
  • Figure 27. Giva Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. Giva Inc. (United States) Revenue: by Geography 2023
  • Figure 29. AUXIS (United States) Revenue, Net Income and Gross profit
  • Figure 30. AUXIS (United States) Revenue: by Geography 2023
  • Figure 31. Infosys Limited (India) Revenue, Net Income and Gross profit
  • Figure 32. Infosys Limited (India) Revenue: by Geography 2023
  • Figure 33. Conduent, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 34. Conduent, Inc. (United States) Revenue: by Geography 2023
  • Figure 35. Global Helpdesk Outsourcing: by Application USD Million (2025-2030)
  • Figure 36. Global Helpdesk Outsourcing: by Services USD Million (2025-2030)
  • Figure 37. Global Helpdesk Outsourcing: by End Use Industry USD Million (2025-2030)
  • Figure 38. Global Helpdesk Outsourcing: by Level USD Million (2025-2030)
  • Figure 39. South America Helpdesk Outsourcing Share (%), by Country
  • Figure 40. Asia Pacific Helpdesk Outsourcing Share (%), by Country
  • Figure 41. Europe Helpdesk Outsourcing Share (%), by Country
  • Figure 42. MEA Helpdesk Outsourcing Share (%), by Country
  • Figure 43. North America Helpdesk Outsourcing Share (%), by Country
List of companies from research coverage that are profiled in the study
  • ScienceSoft Corporation (United States)
  • Qcom Outsourcing (United Kingdom)
  • Dataprise, Inc. (United States)
  • Buchanan Technologies (United States)
  • Alfavox Software Sp. z o.o. (Poland)
  • Giva Inc. (United States)
  • AUXIS (United States)
  • Infosys Limited (India)
  • Conduent, Inc. (United States)
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Key Highlights of Report


Mar 2024 201 Pages 61 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Helpdesk Outsourcing Quantitative research analysis
Global Helpdesk Outsourcing Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

Top performing companies in the Global Helpdesk Outsourcing market are ScienceSoft Corporation (United States), Qcom Outsourcing (United Kingdom), Dataprise, Inc. (United States), Buchanan Technologies (United States), Alfavox Software Sp. z o.o. (Poland), Giva Inc. (United States), AUXIS (United States), Infosys Limited (India) and Conduent, Inc. (United States), to name a few.
"Integration of After-Hours Service Support and Utilization of Resources" is seen as one of major influencing trends for Helpdesk Outsourcing Market during projected period 2023-2030.

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