Global Contact Center Analytics

Contact Center Analytics Comprehensive Study by Components (Software, Services), Deployment Mode (On-Premises, On-Demand), Industry Verticals (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government and Defense, Travel and hospitality, Academia and Research, Others), Organizations Size (Large Enterprises, Small and Medium Size Enterprises), Software (Speech Analytics, Cross-Channel Analytics, Predictive Analytics, Performance Analytics, Text Analytics) Players and Region - Global Market Outlook to 2026

Contact Center Analytics Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Industry Background:
Contact center analytics helps to provides high-performance standards and explore customer satisfaction. The major companies are facing various challenges such as the rising complexity of customer interaction, unable to understand & predict customer behavior, lack of intelligence, and many more. To overcome these challenges the companies are adopting contact center analytics to enhance their customer satisfaction.This growth is primarily driven by Growing Requirement for Better Customer Experience Management Solutions, The Explosion of Cloud Computing and Rising Demand for Speech and Text Analytics.

Globally, a noticeable market trend is evident Growing Requirement for Better Customer Experience Management Solutions . Major Players, such as Cisco Systems, Inc. (United States), Genpact Limited (Bermuda), Verint Systems Inc. (United States), 8X8 Inc. (United States), Genesys (United States), Oracle Corporation (United States), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel) and Enghouse Interactive (United States) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Amazon Web Services announced it connect enabled by machine learning that helps to enhance its customer experience. Through this initiative, the company is becoming more competitive in the global market share.

Market Drivers
  • Growing Requirement for Better Customer Experience Management Solutions
  • The Explosion of Cloud Computing
  • Rising Demand for Speech and Text Analytics

Market Trend
  • Growing Requirement for Better Customer Experience Management Solutions
  • The Explosion of Cloud Computing
  • Rising Demand for Speech and Text Analytics

Restraints
  • High Cost Required for Entering his Market
  • Rising Concern for the Consumer Data Privacy Rules and Regulations

Opportunities
Development in Social Media Analytics and The Rise in Demand for Real-Time Monitoring and Analytics
Challenges
Lack of Awareness for Holistic Analytics Approach in Contact Centres

AMA Research follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization in the Report
AMA Research features not only specific market forecasts, but also include significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints
- New Entrants into the Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis

Against this Challenging Backdrop, Contact Center Analytics Study Sheds Light on
— The Contact Center Analytics Market status quo and key characteristics. To end this, Analyst at AMA organize and took survey of the Contact Center Analytics industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
— Where Contact Center Analytics industry is heading and what are the top priorities. Insights are drawn from financial analysis, the survey and interviews with key executives and industry experts.
— How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold value they currently claim, or capture the new addressable opportunity.

Report Objectives / Segmentation Covered

By Components
  • Software
  • Services

By Deployment Mode
  • On-Premises
  • On-Demand

By Industry Verticals
  • Healthcare and Life sciences
  • Banking, Financial Services and Insurance
  • Manufacturing
  • Retail and Consumer Goods
  • Telecom and IT
  • Energy and Utilities
  • Government and Defense
  • Travel and hospitality
  • Academia and Research
  • Others

By Organizations Size
  • Large Enterprises
  • Small and Medium Size Enterprises

By Software
  • Speech Analytics
  • Cross-Channel Analytics
  • Predictive Analytics
  • Performance Analytics
  • Text Analytics

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Requirement for Better Customer Experience Management Solutions
      • 3.2.2. The Explosion of Cloud Computing
      • 3.2.3. Rising Demand for Speech and Text Analytics
    • 3.3. Market Challenges
      • 3.3.1. Lack of Awareness for Holistic Analytics Approach in Contact Centres
    • 3.4. Market Trends
      • 3.4.1. Growing Requirement for Better Customer Experience Management Solutions
      • 3.4.2. The Explosion of Cloud Computing
      • 3.4.3. Rising Demand for Speech and Text Analytics
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Center Analytics, by Components, Deployment Mode, Industry Verticals, Organizations Size, Software and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Contact Center Analytics (Value)
      • 5.2.1. Global Contact Center Analytics by: Components (Value)
        • 5.2.1.1. Software
        • 5.2.1.2. Services
      • 5.2.2. Global Contact Center Analytics by: Deployment Mode (Value)
        • 5.2.2.1. On-Premises
        • 5.2.2.2. On-Demand
      • 5.2.3. Global Contact Center Analytics by: Industry Verticals (Value)
        • 5.2.3.1. Healthcare and Life sciences
        • 5.2.3.2. Banking, Financial Services and Insurance
        • 5.2.3.3. Manufacturing
        • 5.2.3.4. Retail and Consumer Goods
        • 5.2.3.5. Telecom and IT
        • 5.2.3.6. Energy and Utilities
        • 5.2.3.7. Government and Defense
        • 5.2.3.8. Travel and hospitality
        • 5.2.3.9. Academia and Research
        • 5.2.3.10. Others
      • 5.2.4. Global Contact Center Analytics by: Organizations Size (Value)
        • 5.2.4.1. Large Enterprises
        • 5.2.4.2. Small and Medium Size Enterprises
      • 5.2.5. Global Contact Center Analytics by: Software (Value)
        • 5.2.5.1. Speech Analytics
        • 5.2.5.2. Cross-Channel Analytics
        • 5.2.5.3. Predictive Analytics
        • 5.2.5.4. Performance Analytics
        • 5.2.5.5. Text Analytics
      • 5.2.6. Global Contact Center Analytics Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
    • 5.3. Global Contact Center Analytics (Price)
  • 6. Contact Center Analytics: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Cisco Systems, Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Genpact Limited (Bermuda)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Verint Systems Inc. (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. 8X8 Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Genesys (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Oracle Corporation (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Mitel Networks Corporation (Canada)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. SAP SE (Germany)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. NICE Ltd. (Israel)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Enghouse Interactive (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Contact Center Analytics Sale, by Components, Deployment Mode, Industry Verticals, Organizations Size, Software and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Contact Center Analytics (Value)
      • 7.2.1. Global Contact Center Analytics by: Components (Value)
        • 7.2.1.1. Software
        • 7.2.1.2. Services
      • 7.2.2. Global Contact Center Analytics by: Deployment Mode (Value)
        • 7.2.2.1. On-Premises
        • 7.2.2.2. On-Demand
      • 7.2.3. Global Contact Center Analytics by: Industry Verticals (Value)
        • 7.2.3.1. Healthcare and Life sciences
        • 7.2.3.2. Banking, Financial Services and Insurance
        • 7.2.3.3. Manufacturing
        • 7.2.3.4. Retail and Consumer Goods
        • 7.2.3.5. Telecom and IT
        • 7.2.3.6. Energy and Utilities
        • 7.2.3.7. Government and Defense
        • 7.2.3.8. Travel and hospitality
        • 7.2.3.9. Academia and Research
        • 7.2.3.10. Others
      • 7.2.4. Global Contact Center Analytics by: Organizations Size (Value)
        • 7.2.4.1. Large Enterprises
        • 7.2.4.2. Small and Medium Size Enterprises
      • 7.2.5. Global Contact Center Analytics by: Software (Value)
        • 7.2.5.1. Speech Analytics
        • 7.2.5.2. Cross-Channel Analytics
        • 7.2.5.3. Predictive Analytics
        • 7.2.5.4. Performance Analytics
        • 7.2.5.5. Text Analytics
      • 7.2.6. Global Contact Center Analytics Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
    • 7.3. Global Contact Center Analytics (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Center Analytics: by Components(USD Million)
  • Table 2. Contact Center Analytics Software , by Region USD Million (2015-2020)
  • Table 3. Contact Center Analytics Services , by Region USD Million (2015-2020)
  • Table 4. Contact Center Analytics: by Deployment Mode(USD Million)
  • Table 5. Contact Center Analytics On-Premises , by Region USD Million (2015-2020)
  • Table 6. Contact Center Analytics On-Demand , by Region USD Million (2015-2020)
  • Table 7. Contact Center Analytics: by Industry Verticals(USD Million)
  • Table 8. Contact Center Analytics Healthcare and Life sciences , by Region USD Million (2015-2020)
  • Table 9. Contact Center Analytics Banking, Financial Services and Insurance , by Region USD Million (2015-2020)
  • Table 10. Contact Center Analytics Manufacturing , by Region USD Million (2015-2020)
  • Table 11. Contact Center Analytics Retail and Consumer Goods , by Region USD Million (2015-2020)
  • Table 12. Contact Center Analytics Telecom and IT , by Region USD Million (2015-2020)
  • Table 13. Contact Center Analytics Energy and Utilities , by Region USD Million (2015-2020)
  • Table 14. Contact Center Analytics Government and Defense , by Region USD Million (2015-2020)
  • Table 15. Contact Center Analytics Travel and hospitality , by Region USD Million (2015-2020)
  • Table 16. Contact Center Analytics Academia and Research , by Region USD Million (2015-2020)
  • Table 17. Contact Center Analytics Others , by Region USD Million (2015-2020)
  • Table 18. Contact Center Analytics: by Organizations Size(USD Million)
  • Table 19. Contact Center Analytics Large Enterprises , by Region USD Million (2015-2020)
  • Table 20. Contact Center Analytics Small and Medium Size Enterprises , by Region USD Million (2015-2020)
  • Table 21. Contact Center Analytics: by Software(USD Million)
  • Table 22. Contact Center Analytics Speech Analytics , by Region USD Million (2015-2020)
  • Table 23. Contact Center Analytics Cross-Channel Analytics , by Region USD Million (2015-2020)
  • Table 24. Contact Center Analytics Predictive Analytics , by Region USD Million (2015-2020)
  • Table 25. Contact Center Analytics Performance Analytics , by Region USD Million (2015-2020)
  • Table 26. Contact Center Analytics Text Analytics , by Region USD Million (2015-2020)
  • Table 27. South America Contact Center Analytics, by Country USD Million (2015-2020)
  • Table 28. South America Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 29. South America Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 30. South America Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 31. South America Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 32. South America Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 33. Brazil Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 34. Brazil Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 35. Brazil Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 36. Brazil Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 37. Brazil Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 38. Argentina Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 39. Argentina Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 40. Argentina Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 41. Argentina Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 42. Argentina Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 43. Rest of South America Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 44. Rest of South America Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 45. Rest of South America Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 46. Rest of South America Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 47. Rest of South America Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 48. Asia Pacific Contact Center Analytics, by Country USD Million (2015-2020)
  • Table 49. Asia Pacific Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 50. Asia Pacific Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 51. Asia Pacific Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 52. Asia Pacific Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 53. Asia Pacific Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 54. China Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 55. China Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 56. China Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 57. China Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 58. China Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 59. Japan Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 60. Japan Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 61. Japan Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 62. Japan Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 63. Japan Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 64. India Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 65. India Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 66. India Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 67. India Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 68. India Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 69. South Korea Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 70. South Korea Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 71. South Korea Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 72. South Korea Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 73. South Korea Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 74. Taiwan Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 75. Taiwan Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 76. Taiwan Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 77. Taiwan Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 78. Taiwan Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 79. Australia Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 80. Australia Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 81. Australia Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 82. Australia Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 83. Australia Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 84. Rest of Asia-Pacific Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 85. Rest of Asia-Pacific Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 86. Rest of Asia-Pacific Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 87. Rest of Asia-Pacific Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 88. Rest of Asia-Pacific Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 89. Europe Contact Center Analytics, by Country USD Million (2015-2020)
  • Table 90. Europe Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 91. Europe Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 92. Europe Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 93. Europe Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 94. Europe Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 95. Germany Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 96. Germany Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 97. Germany Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 98. Germany Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 99. Germany Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 100. France Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 101. France Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 102. France Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 103. France Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 104. France Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 105. Italy Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 106. Italy Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 107. Italy Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 108. Italy Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 109. Italy Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 110. United Kingdom Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 111. United Kingdom Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 112. United Kingdom Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 113. United Kingdom Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 114. United Kingdom Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 115. Netherlands Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 116. Netherlands Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 117. Netherlands Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 118. Netherlands Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 119. Netherlands Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 120. Rest of Europe Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 121. Rest of Europe Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 122. Rest of Europe Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 123. Rest of Europe Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 124. Rest of Europe Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 125. MEA Contact Center Analytics, by Country USD Million (2015-2020)
  • Table 126. MEA Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 127. MEA Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 128. MEA Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 129. MEA Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 130. MEA Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 131. Middle East Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 132. Middle East Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 133. Middle East Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 134. Middle East Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 135. Middle East Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 136. Africa Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 137. Africa Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 138. Africa Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 139. Africa Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 140. Africa Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 141. North America Contact Center Analytics, by Country USD Million (2015-2020)
  • Table 142. North America Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 143. North America Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 144. North America Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 145. North America Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 146. North America Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 147. United States Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 148. United States Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 149. United States Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 150. United States Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 151. United States Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 152. Canada Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 153. Canada Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 154. Canada Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 155. Canada Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 156. Canada Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 157. Mexico Contact Center Analytics, by Components USD Million (2015-2020)
  • Table 158. Mexico Contact Center Analytics, by Deployment Mode USD Million (2015-2020)
  • Table 159. Mexico Contact Center Analytics, by Industry Verticals USD Million (2015-2020)
  • Table 160. Mexico Contact Center Analytics, by Organizations Size USD Million (2015-2020)
  • Table 161. Mexico Contact Center Analytics, by Software USD Million (2015-2020)
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Company Basic Information, Sales Area and Its Competitors
  • Table 171. Company Basic Information, Sales Area and Its Competitors
  • Table 172. Contact Center Analytics: by Components(USD Million)
  • Table 173. Contact Center Analytics Software , by Region USD Million (2021-2026)
  • Table 174. Contact Center Analytics Services , by Region USD Million (2021-2026)
  • Table 175. Contact Center Analytics: by Deployment Mode(USD Million)
  • Table 176. Contact Center Analytics On-Premises , by Region USD Million (2021-2026)
  • Table 177. Contact Center Analytics On-Demand , by Region USD Million (2021-2026)
  • Table 178. Contact Center Analytics: by Industry Verticals(USD Million)
  • Table 179. Contact Center Analytics Healthcare and Life sciences , by Region USD Million (2021-2026)
  • Table 180. Contact Center Analytics Banking, Financial Services and Insurance , by Region USD Million (2021-2026)
  • Table 181. Contact Center Analytics Manufacturing , by Region USD Million (2021-2026)
  • Table 182. Contact Center Analytics Retail and Consumer Goods , by Region USD Million (2021-2026)
  • Table 183. Contact Center Analytics Telecom and IT , by Region USD Million (2021-2026)
  • Table 184. Contact Center Analytics Energy and Utilities , by Region USD Million (2021-2026)
  • Table 185. Contact Center Analytics Government and Defense , by Region USD Million (2021-2026)
  • Table 186. Contact Center Analytics Travel and hospitality , by Region USD Million (2021-2026)
  • Table 187. Contact Center Analytics Academia and Research , by Region USD Million (2021-2026)
  • Table 188. Contact Center Analytics Others , by Region USD Million (2021-2026)
  • Table 189. Contact Center Analytics: by Organizations Size(USD Million)
  • Table 190. Contact Center Analytics Large Enterprises , by Region USD Million (2021-2026)
  • Table 191. Contact Center Analytics Small and Medium Size Enterprises , by Region USD Million (2021-2026)
  • Table 192. Contact Center Analytics: by Software(USD Million)
  • Table 193. Contact Center Analytics Speech Analytics , by Region USD Million (2021-2026)
  • Table 194. Contact Center Analytics Cross-Channel Analytics , by Region USD Million (2021-2026)
  • Table 195. Contact Center Analytics Predictive Analytics , by Region USD Million (2021-2026)
  • Table 196. Contact Center Analytics Performance Analytics , by Region USD Million (2021-2026)
  • Table 197. Contact Center Analytics Text Analytics , by Region USD Million (2021-2026)
  • Table 198. South America Contact Center Analytics, by Country USD Million (2021-2026)
  • Table 199. South America Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 200. South America Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 201. South America Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 202. South America Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 203. South America Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 204. Brazil Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 205. Brazil Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 206. Brazil Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 207. Brazil Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 208. Brazil Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 209. Argentina Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 210. Argentina Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 211. Argentina Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 212. Argentina Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 213. Argentina Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 214. Rest of South America Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 215. Rest of South America Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 216. Rest of South America Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 217. Rest of South America Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 218. Rest of South America Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 219. Asia Pacific Contact Center Analytics, by Country USD Million (2021-2026)
  • Table 220. Asia Pacific Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 221. Asia Pacific Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 222. Asia Pacific Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 223. Asia Pacific Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 224. Asia Pacific Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 225. China Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 226. China Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 227. China Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 228. China Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 229. China Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 230. Japan Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 231. Japan Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 232. Japan Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 233. Japan Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 234. Japan Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 235. India Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 236. India Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 237. India Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 238. India Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 239. India Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 240. South Korea Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 241. South Korea Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 242. South Korea Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 243. South Korea Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 244. South Korea Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 245. Taiwan Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 246. Taiwan Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 247. Taiwan Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 248. Taiwan Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 249. Taiwan Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 250. Australia Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 251. Australia Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 252. Australia Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 253. Australia Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 254. Australia Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 255. Rest of Asia-Pacific Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 256. Rest of Asia-Pacific Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 257. Rest of Asia-Pacific Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 258. Rest of Asia-Pacific Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 259. Rest of Asia-Pacific Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 260. Europe Contact Center Analytics, by Country USD Million (2021-2026)
  • Table 261. Europe Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 262. Europe Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 263. Europe Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 264. Europe Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 265. Europe Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 266. Germany Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 267. Germany Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 268. Germany Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 269. Germany Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 270. Germany Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 271. France Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 272. France Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 273. France Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 274. France Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 275. France Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 276. Italy Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 277. Italy Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 278. Italy Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 279. Italy Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 280. Italy Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 281. United Kingdom Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 282. United Kingdom Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 283. United Kingdom Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 284. United Kingdom Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 285. United Kingdom Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 286. Netherlands Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 287. Netherlands Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 288. Netherlands Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 289. Netherlands Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 290. Netherlands Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 291. Rest of Europe Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 292. Rest of Europe Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 293. Rest of Europe Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 294. Rest of Europe Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 295. Rest of Europe Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 296. MEA Contact Center Analytics, by Country USD Million (2021-2026)
  • Table 297. MEA Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 298. MEA Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 299. MEA Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 300. MEA Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 301. MEA Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 302. Middle East Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 303. Middle East Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 304. Middle East Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 305. Middle East Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 306. Middle East Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 307. Africa Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 308. Africa Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 309. Africa Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 310. Africa Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 311. Africa Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 312. North America Contact Center Analytics, by Country USD Million (2021-2026)
  • Table 313. North America Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 314. North America Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 315. North America Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 316. North America Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 317. North America Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 318. United States Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 319. United States Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 320. United States Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 321. United States Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 322. United States Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 323. Canada Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 324. Canada Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 325. Canada Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 326. Canada Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 327. Canada Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 328. Mexico Contact Center Analytics, by Components USD Million (2021-2026)
  • Table 329. Mexico Contact Center Analytics, by Deployment Mode USD Million (2021-2026)
  • Table 330. Mexico Contact Center Analytics, by Industry Verticals USD Million (2021-2026)
  • Table 331. Mexico Contact Center Analytics, by Organizations Size USD Million (2021-2026)
  • Table 332. Mexico Contact Center Analytics, by Software USD Million (2021-2026)
  • Table 333. Research Programs/Design for This Report
  • Table 334. Key Data Information from Secondary Sources
  • Table 335. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Center Analytics: by Components USD Million (2015-2020)
  • Figure 5. Global Contact Center Analytics: by Deployment Mode USD Million (2015-2020)
  • Figure 6. Global Contact Center Analytics: by Industry Verticals USD Million (2015-2020)
  • Figure 7. Global Contact Center Analytics: by Organizations Size USD Million (2015-2020)
  • Figure 8. Global Contact Center Analytics: by Software USD Million (2015-2020)
  • Figure 9. South America Contact Center Analytics Share (%), by Country
  • Figure 10. Asia Pacific Contact Center Analytics Share (%), by Country
  • Figure 11. Europe Contact Center Analytics Share (%), by Country
  • Figure 12. MEA Contact Center Analytics Share (%), by Country
  • Figure 13. North America Contact Center Analytics Share (%), by Country
  • Figure 14. Global Contact Center Analytics share by Players 2020 (%)
  • Figure 15. Global Contact Center Analytics share by Players (Top 3) 2020(%)
  • Figure 16. Global Contact Center Analytics share by Players (Top 5) 2020(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Cisco Systems, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 19. Cisco Systems, Inc. (United States) Revenue: by Geography 2020
  • Figure 20. Genpact Limited (Bermuda) Revenue, Net Income and Gross profit
  • Figure 21. Genpact Limited (Bermuda) Revenue: by Geography 2020
  • Figure 22. Verint Systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 23. Verint Systems Inc. (United States) Revenue: by Geography 2020
  • Figure 24. 8X8 Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 25. 8X8 Inc. (United States) Revenue: by Geography 2020
  • Figure 26. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 27. Genesys (United States) Revenue: by Geography 2020
  • Figure 28. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 29. Oracle Corporation (United States) Revenue: by Geography 2020
  • Figure 30. Mitel Networks Corporation (Canada) Revenue, Net Income and Gross profit
  • Figure 31. Mitel Networks Corporation (Canada) Revenue: by Geography 2020
  • Figure 32. SAP SE (Germany) Revenue, Net Income and Gross profit
  • Figure 33. SAP SE (Germany) Revenue: by Geography 2020
  • Figure 34. NICE Ltd. (Israel) Revenue, Net Income and Gross profit
  • Figure 35. NICE Ltd. (Israel) Revenue: by Geography 2020
  • Figure 36. Enghouse Interactive (United States) Revenue, Net Income and Gross profit
  • Figure 37. Enghouse Interactive (United States) Revenue: by Geography 2020
  • Figure 38. Global Contact Center Analytics: by Components USD Million (2021-2026)
  • Figure 39. Global Contact Center Analytics: by Deployment Mode USD Million (2021-2026)
  • Figure 40. Global Contact Center Analytics: by Industry Verticals USD Million (2021-2026)
  • Figure 41. Global Contact Center Analytics: by Organizations Size USD Million (2021-2026)
  • Figure 42. Global Contact Center Analytics: by Software USD Million (2021-2026)
  • Figure 43. South America Contact Center Analytics Share (%), by Country
  • Figure 44. Asia Pacific Contact Center Analytics Share (%), by Country
  • Figure 45. Europe Contact Center Analytics Share (%), by Country
  • Figure 46. MEA Contact Center Analytics Share (%), by Country
  • Figure 47. North America Contact Center Analytics Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Cisco Systems, Inc. (United States)
  • Genpact Limited (Bermuda)
  • Verint Systems Inc. (United States)
  • 8X8 Inc. (United States)
  • Genesys (United States)
  • Oracle Corporation (United States)
  • Mitel Networks Corporation (Canada)
  • SAP SE (Germany)
  • NICE Ltd. (Israel)
  • Enghouse Interactive (United States)
Additional players considered in the study are as follows:
Five9, Inc. (United States) , CallMiner (United States) , Servion Global Solutions (India)
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Historical year: 2016-2020; Base year: 2020; Forecast period: 2021 to 2026
Companies that are profiled in Global Contact Center Analytics Market are Cisco Systems, Inc. (United States), Genpact Limited (Bermuda), Verint Systems Inc. (United States), 8X8 Inc. (United States), Genesys (United States), Oracle Corporation (United States), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel) and Enghouse Interactive (United States) etc.
Contact center analytics helps to provides high-performance standards and explore customer satisfaction. The major companies are facing various challenges such as the rising complexity of customer interaction, unable to understand & predict customer behavior, lack of intelligence, and many more. To overcome these challenges the companies are adopting contact center analytics to enhance their customer satisfaction.

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