What is Ecommerce Rating and Review Tools Market?
Ecommerce rating and review tools allow businesses or enterprises to collect customer reviews and ratings about the products that help to improve customer experience and relationships. Increased adoption of smartphones and growing preference towards online shopping have opened the door for the ratings and review tools in e-commerce. Technologically advanced tools help businesses to automatically collect ratings and reviews from the customers through various modes like email, messages, or on an e-commerce website The use of machine learning and NLP in the review tools to delete fake reviews and sentiment analysis of the text will accelerate the growth of the market.
The market study is being classified, by Application (Startups and Enterprises) and major geographies with country level break-up.
Yotpo Ltd. (United States), Bazaarvoice (United States), REVIEWS.io (United Kingdom), Trustpilot (Denmark), Feefo Holdings Ltd (United Kingdom), eKomi (Germany), Reziew (Switzerland), ReeVoo (United Kingdom), eDesk (Ireland), AMZFinder (United States), Junip Inc. (Canada) and Loox (Israel) are some of the key players profiled in the study.
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies.
Segment Analysis
Analyst at AMA have segmented the market study of Global Ecommerce Rating and Review Tools market by Type, Application and Region.
On the basis of geography, the market of Ecommerce Rating and Review Tools has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Market Drivers
- Surging Demand for Review and Rating Tools to Improve Customer Experience and Offer Best Quality Service
- Rapidly Growing Ecommerce Sector Due to Inclination of Consumers Towards the Online Shopping
Market Trend
- The Integration of Advanced Technologies like AI and Natural Language Processing in the Rating & Review Tools
Restraints
- High Cost Related to Upgradation and Proper Internet Connectivity Issue
Opportunities
- Growing Popularity of Cloud-based Rating and Review Platforms Among the SMEs
Challenges
- Inadequate Knowledge About the Advanced Software Among the Employees
Key Target Audience
New Entrants/Investors, Analysts and Strategic Business Planners, Ecommerce Rating and Review Tools Providers, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-Users and Others