Global Cloud ITSM Market

Cloud ITSM Comprehensive Study by Organization Size (SMEs, Large enterprises), Industry Vertical (IT & telecommunication, Healthcare & life sciences, Retail & consumer goods, Manufacturing, BFSI, Media & entertainment, Government & public, Travel & hospitality, Others), Component (Solutions (Service portfolio management, Configuration & change management, Service desk software, Operations & performance management, Dashboard reporting & analytics), Services (Professional services, Managed services)) Players and Region - Global Market Outlook to 2026

Cloud ITSM Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Industry Background:
Cloud-based ITSM is a cloud-managed service that helps organizations perform everything from the planning to the operation of IT (information technology) services. Cloud-based ITSM deals with the execution of information technology services particularly for the customer’s needs. It is carried out by the IT service provider via the right processes, people and information technology.This growth is primarily driven by Increasing Shift to Cloud-Based Technologies and Integration of Ai-Enabled Tools With ITSM Solutions.

Globally, a noticeable market trend is evident Benefits of Agile Implementation, Easy Deployment, and Opex Model. The Internet Software & Services sector in the North America region has been increasing at a sustainable rate and further growth is expected to be witnessed over the forecast period, owing to the robust investments and expansion in production facilities in the region. Major Players, such as ServiceNow (United States), HPE (United States), IBM (United States), BMC Software (United States), CA Technologies (United States), Cherwell Software (United States), Ivanti (United States), Citrix Systems (United States), Hornbill (UK) and Axios Systems (United States) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Key Developments in the Market:
On Sept. 24, 2020, Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced Luma 2.5, the industry’s first virtual service and support agent optimized for easy, conversational access to enterprise knowledge and automated services.
On 25th June 2020, ServiceNow to expand its data center capacity in the UK and Ireland. ServiceNow is developing new data center facilities in two locations: Newport, UK, and Dublin, Ireland. This expansion will increase the company's footprint in Europe and continue to ensure the scalability of its cloud services.

Market Drivers
  • Increasing Shift to Cloud-Based Technologies
  • Integration of Ai-Enabled Tools With ITSM Solutions

Market Trend
  • Benefits of Agile Implementation, Easy Deployment, and Opex Model

Restraints
  • Security and Privacy Concerns for Confidential Data and Business Processes

Opportunities
Growing Demand Among SMEs and Widespread Adoption of BYOD Trend and Increasing Mobile Workforce
Challenges
Lack of Standard Procedures and Integration Concerns With Traditional Architectures

AMA Research follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization in the Report
AMA Research features not only specific market forecasts, but also include significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints
- New Entrants into the Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis

Against this Challenging Backdrop, Cloud ITSM Study Sheds Light on
— The Cloud ITSM Market status quo and key characteristics. To end this, Analyst at AMA organize and took survey of the Cloud ITSM industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
— Where Cloud ITSM industry is heading and what are the top priorities. Insights are drawn from financial analysis, the survey and interviews with key executives and industry experts.
— How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold value they currently claim, or capture the new addressable opportunity.

Report Objectives / Segmentation Covered

By Organization Size
  • SMEs
  • Large enterprises

By Industry Vertical
  • IT & telecommunication
  • Healthcare & life sciences
  • Retail & consumer goods
  • Manufacturing
  • BFSI
  • Media & entertainment
  • Government & public
  • Travel & hospitality
  • Others

By Component
  • Solutions [Service portfolio management, Configuration & change management, Service desk software, Operations & performance management, Dashboard reporting & analytics]
  • Services [Professional services, Managed services]

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Shift to Cloud-Based Technologies
      • 3.2.2. Integration of Ai-Enabled Tools With ITSM Solutions
    • 3.3. Market Challenges
      • 3.3.1. Lack of Standard Procedures and Integration Concerns With Traditional Architectures
    • 3.4. Market Trends
      • 3.4.1. Benefits of Agile Implementation, Easy Deployment, and Opex Model
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Cloud ITSM, by Organization Size, Industry Vertical, Component and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Cloud ITSM (Value)
      • 5.2.1. Global Cloud ITSM by: Organization Size (Value)
        • 5.2.1.1. SMEs
        • 5.2.1.2. Large enterprises
      • 5.2.2. Global Cloud ITSM by: Industry Vertical (Value)
        • 5.2.2.1. IT & telecommunication
        • 5.2.2.2. Healthcare & life sciences
        • 5.2.2.3. Retail & consumer goods
        • 5.2.2.4. Manufacturing
        • 5.2.2.5. BFSI
        • 5.2.2.6. Media & entertainment
        • 5.2.2.7. Government & public
        • 5.2.2.8. Travel & hospitality
        • 5.2.2.9. Others
      • 5.2.3. Global Cloud ITSM by: Component (Value)
        • 5.2.3.1. Solutions [Service portfolio management, Configuration & change management, Service desk software, Operations & performance management, Dashboard reporting & analytics]
        • 5.2.3.2. Services [Professional services, Managed services]
      • 5.2.4. Global Cloud ITSM Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Cloud ITSM (Price)
  • 6. Cloud ITSM: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. ServiceNow (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. HPE (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. IBM (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. BMC Software (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. CA Technologies (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Cherwell Software (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Ivanti (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Citrix Systems (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Hornbill (UK)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Axios Systems (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Cloud ITSM Sale, by Organization Size, Industry Vertical, Component and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Cloud ITSM (Value)
      • 7.2.1. Global Cloud ITSM by: Organization Size (Value)
        • 7.2.1.1. SMEs
        • 7.2.1.2. Large enterprises
      • 7.2.2. Global Cloud ITSM by: Industry Vertical (Value)
        • 7.2.2.1. IT & telecommunication
        • 7.2.2.2. Healthcare & life sciences
        • 7.2.2.3. Retail & consumer goods
        • 7.2.2.4. Manufacturing
        • 7.2.2.5. BFSI
        • 7.2.2.6. Media & entertainment
        • 7.2.2.7. Government & public
        • 7.2.2.8. Travel & hospitality
        • 7.2.2.9. Others
      • 7.2.3. Global Cloud ITSM by: Component (Value)
        • 7.2.3.1. Solutions [Service portfolio management, Configuration & change management, Service desk software, Operations & performance management, Dashboard reporting & analytics]
        • 7.2.3.2. Services [Professional services, Managed services]
      • 7.2.4. Global Cloud ITSM Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Cloud ITSM (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Cloud ITSM: by Organization Size(USD Million)
  • Table 2. Cloud ITSM SMEs , by Region USD Million (2015-2020)
  • Table 3. Cloud ITSM Large enterprises , by Region USD Million (2015-2020)
  • Table 4. Cloud ITSM: by Industry Vertical(USD Million)
  • Table 5. Cloud ITSM IT & telecommunication , by Region USD Million (2015-2020)
  • Table 6. Cloud ITSM Healthcare & life sciences , by Region USD Million (2015-2020)
  • Table 7. Cloud ITSM Retail & consumer goods , by Region USD Million (2015-2020)
  • Table 8. Cloud ITSM Manufacturing , by Region USD Million (2015-2020)
  • Table 9. Cloud ITSM BFSI , by Region USD Million (2015-2020)
  • Table 10. Cloud ITSM Media & entertainment , by Region USD Million (2015-2020)
  • Table 11. Cloud ITSM Government & public , by Region USD Million (2015-2020)
  • Table 12. Cloud ITSM Travel & hospitality , by Region USD Million (2015-2020)
  • Table 13. Cloud ITSM Others , by Region USD Million (2015-2020)
  • Table 14. Cloud ITSM: by Component(USD Million)
  • Table 15. Cloud ITSM Solutions [Service portfolio management, Configuration & change management, Service desk software, Operations & performance management, Dashboard reporting & analytics] , by Region USD Million (2015-2020)
  • Table 16. Cloud ITSM Services [Professional services, Managed services] , by Region USD Million (2015-2020)
  • Table 17. South America Cloud ITSM, by Country USD Million (2015-2020)
  • Table 18. South America Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 19. South America Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 20. South America Cloud ITSM, by Component USD Million (2015-2020)
  • Table 21. Brazil Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 22. Brazil Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 23. Brazil Cloud ITSM, by Component USD Million (2015-2020)
  • Table 24. Argentina Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 25. Argentina Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 26. Argentina Cloud ITSM, by Component USD Million (2015-2020)
  • Table 27. Rest of South America Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 28. Rest of South America Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 29. Rest of South America Cloud ITSM, by Component USD Million (2015-2020)
  • Table 30. Asia Pacific Cloud ITSM, by Country USD Million (2015-2020)
  • Table 31. Asia Pacific Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 32. Asia Pacific Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 33. Asia Pacific Cloud ITSM, by Component USD Million (2015-2020)
  • Table 34. China Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 35. China Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 36. China Cloud ITSM, by Component USD Million (2015-2020)
  • Table 37. Japan Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 38. Japan Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 39. Japan Cloud ITSM, by Component USD Million (2015-2020)
  • Table 40. India Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 41. India Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 42. India Cloud ITSM, by Component USD Million (2015-2020)
  • Table 43. South Korea Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 44. South Korea Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 45. South Korea Cloud ITSM, by Component USD Million (2015-2020)
  • Table 46. Taiwan Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 47. Taiwan Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 48. Taiwan Cloud ITSM, by Component USD Million (2015-2020)
  • Table 49. Australia Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 50. Australia Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 51. Australia Cloud ITSM, by Component USD Million (2015-2020)
  • Table 52. Rest of Asia-Pacific Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 53. Rest of Asia-Pacific Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 54. Rest of Asia-Pacific Cloud ITSM, by Component USD Million (2015-2020)
  • Table 55. Europe Cloud ITSM, by Country USD Million (2015-2020)
  • Table 56. Europe Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 57. Europe Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 58. Europe Cloud ITSM, by Component USD Million (2015-2020)
  • Table 59. Germany Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 60. Germany Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 61. Germany Cloud ITSM, by Component USD Million (2015-2020)
  • Table 62. France Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 63. France Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 64. France Cloud ITSM, by Component USD Million (2015-2020)
  • Table 65. Italy Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 66. Italy Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 67. Italy Cloud ITSM, by Component USD Million (2015-2020)
  • Table 68. United Kingdom Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 69. United Kingdom Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 70. United Kingdom Cloud ITSM, by Component USD Million (2015-2020)
  • Table 71. Netherlands Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 72. Netherlands Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 73. Netherlands Cloud ITSM, by Component USD Million (2015-2020)
  • Table 74. Rest of Europe Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 75. Rest of Europe Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 76. Rest of Europe Cloud ITSM, by Component USD Million (2015-2020)
  • Table 77. MEA Cloud ITSM, by Country USD Million (2015-2020)
  • Table 78. MEA Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 79. MEA Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 80. MEA Cloud ITSM, by Component USD Million (2015-2020)
  • Table 81. Middle East Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 82. Middle East Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 83. Middle East Cloud ITSM, by Component USD Million (2015-2020)
  • Table 84. Africa Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 85. Africa Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 86. Africa Cloud ITSM, by Component USD Million (2015-2020)
  • Table 87. North America Cloud ITSM, by Country USD Million (2015-2020)
  • Table 88. North America Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 89. North America Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 90. North America Cloud ITSM, by Component USD Million (2015-2020)
  • Table 91. United States Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 92. United States Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 93. United States Cloud ITSM, by Component USD Million (2015-2020)
  • Table 94. Canada Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 95. Canada Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 96. Canada Cloud ITSM, by Component USD Million (2015-2020)
  • Table 97. Mexico Cloud ITSM, by Organization Size USD Million (2015-2020)
  • Table 98. Mexico Cloud ITSM, by Industry Vertical USD Million (2015-2020)
  • Table 99. Mexico Cloud ITSM, by Component USD Million (2015-2020)
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Company Basic Information, Sales Area and Its Competitors
  • Table 109. Company Basic Information, Sales Area and Its Competitors
  • Table 110. Cloud ITSM: by Organization Size(USD Million)
  • Table 111. Cloud ITSM SMEs , by Region USD Million (2021-2026)
  • Table 112. Cloud ITSM Large enterprises , by Region USD Million (2021-2026)
  • Table 113. Cloud ITSM: by Industry Vertical(USD Million)
  • Table 114. Cloud ITSM IT & telecommunication , by Region USD Million (2021-2026)
  • Table 115. Cloud ITSM Healthcare & life sciences , by Region USD Million (2021-2026)
  • Table 116. Cloud ITSM Retail & consumer goods , by Region USD Million (2021-2026)
  • Table 117. Cloud ITSM Manufacturing , by Region USD Million (2021-2026)
  • Table 118. Cloud ITSM BFSI , by Region USD Million (2021-2026)
  • Table 119. Cloud ITSM Media & entertainment , by Region USD Million (2021-2026)
  • Table 120. Cloud ITSM Government & public , by Region USD Million (2021-2026)
  • Table 121. Cloud ITSM Travel & hospitality , by Region USD Million (2021-2026)
  • Table 122. Cloud ITSM Others , by Region USD Million (2021-2026)
  • Table 123. Cloud ITSM: by Component(USD Million)
  • Table 124. Cloud ITSM Solutions [Service portfolio management, Configuration & change management, Service desk software, Operations & performance management, Dashboard reporting & analytics] , by Region USD Million (2021-2026)
  • Table 125. Cloud ITSM Services [Professional services, Managed services] , by Region USD Million (2021-2026)
  • Table 126. South America Cloud ITSM, by Country USD Million (2021-2026)
  • Table 127. South America Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 128. South America Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 129. South America Cloud ITSM, by Component USD Million (2021-2026)
  • Table 130. Brazil Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 131. Brazil Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 132. Brazil Cloud ITSM, by Component USD Million (2021-2026)
  • Table 133. Argentina Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 134. Argentina Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 135. Argentina Cloud ITSM, by Component USD Million (2021-2026)
  • Table 136. Rest of South America Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 137. Rest of South America Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 138. Rest of South America Cloud ITSM, by Component USD Million (2021-2026)
  • Table 139. Asia Pacific Cloud ITSM, by Country USD Million (2021-2026)
  • Table 140. Asia Pacific Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 141. Asia Pacific Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 142. Asia Pacific Cloud ITSM, by Component USD Million (2021-2026)
  • Table 143. China Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 144. China Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 145. China Cloud ITSM, by Component USD Million (2021-2026)
  • Table 146. Japan Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 147. Japan Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 148. Japan Cloud ITSM, by Component USD Million (2021-2026)
  • Table 149. India Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 150. India Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 151. India Cloud ITSM, by Component USD Million (2021-2026)
  • Table 152. South Korea Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 153. South Korea Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 154. South Korea Cloud ITSM, by Component USD Million (2021-2026)
  • Table 155. Taiwan Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 156. Taiwan Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 157. Taiwan Cloud ITSM, by Component USD Million (2021-2026)
  • Table 158. Australia Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 159. Australia Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 160. Australia Cloud ITSM, by Component USD Million (2021-2026)
  • Table 161. Rest of Asia-Pacific Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 162. Rest of Asia-Pacific Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 163. Rest of Asia-Pacific Cloud ITSM, by Component USD Million (2021-2026)
  • Table 164. Europe Cloud ITSM, by Country USD Million (2021-2026)
  • Table 165. Europe Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 166. Europe Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 167. Europe Cloud ITSM, by Component USD Million (2021-2026)
  • Table 168. Germany Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 169. Germany Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 170. Germany Cloud ITSM, by Component USD Million (2021-2026)
  • Table 171. France Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 172. France Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 173. France Cloud ITSM, by Component USD Million (2021-2026)
  • Table 174. Italy Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 175. Italy Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 176. Italy Cloud ITSM, by Component USD Million (2021-2026)
  • Table 177. United Kingdom Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 178. United Kingdom Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 179. United Kingdom Cloud ITSM, by Component USD Million (2021-2026)
  • Table 180. Netherlands Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 181. Netherlands Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 182. Netherlands Cloud ITSM, by Component USD Million (2021-2026)
  • Table 183. Rest of Europe Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 184. Rest of Europe Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 185. Rest of Europe Cloud ITSM, by Component USD Million (2021-2026)
  • Table 186. MEA Cloud ITSM, by Country USD Million (2021-2026)
  • Table 187. MEA Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 188. MEA Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 189. MEA Cloud ITSM, by Component USD Million (2021-2026)
  • Table 190. Middle East Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 191. Middle East Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 192. Middle East Cloud ITSM, by Component USD Million (2021-2026)
  • Table 193. Africa Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 194. Africa Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 195. Africa Cloud ITSM, by Component USD Million (2021-2026)
  • Table 196. North America Cloud ITSM, by Country USD Million (2021-2026)
  • Table 197. North America Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 198. North America Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 199. North America Cloud ITSM, by Component USD Million (2021-2026)
  • Table 200. United States Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 201. United States Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 202. United States Cloud ITSM, by Component USD Million (2021-2026)
  • Table 203. Canada Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 204. Canada Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 205. Canada Cloud ITSM, by Component USD Million (2021-2026)
  • Table 206. Mexico Cloud ITSM, by Organization Size USD Million (2021-2026)
  • Table 207. Mexico Cloud ITSM, by Industry Vertical USD Million (2021-2026)
  • Table 208. Mexico Cloud ITSM, by Component USD Million (2021-2026)
  • Table 209. Research Programs/Design for This Report
  • Table 210. Key Data Information from Secondary Sources
  • Table 211. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Cloud ITSM: by Organization Size USD Million (2015-2020)
  • Figure 5. Global Cloud ITSM: by Industry Vertical USD Million (2015-2020)
  • Figure 6. Global Cloud ITSM: by Component USD Million (2015-2020)
  • Figure 7. South America Cloud ITSM Share (%), by Country
  • Figure 8. Asia Pacific Cloud ITSM Share (%), by Country
  • Figure 9. Europe Cloud ITSM Share (%), by Country
  • Figure 10. MEA Cloud ITSM Share (%), by Country
  • Figure 11. North America Cloud ITSM Share (%), by Country
  • Figure 12. Global Cloud ITSM share by Players 2020 (%)
  • Figure 13. Global Cloud ITSM share by Players (Top 3) 2020(%)
  • Figure 14. Global Cloud ITSM share by Players (Top 5) 2020(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. ServiceNow (United States) Revenue, Net Income and Gross profit
  • Figure 17. ServiceNow (United States) Revenue: by Geography 2020
  • Figure 18. HPE (United States) Revenue, Net Income and Gross profit
  • Figure 19. HPE (United States) Revenue: by Geography 2020
  • Figure 20. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 21. IBM (United States) Revenue: by Geography 2020
  • Figure 22. BMC Software (United States) Revenue, Net Income and Gross profit
  • Figure 23. BMC Software (United States) Revenue: by Geography 2020
  • Figure 24. CA Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 25. CA Technologies (United States) Revenue: by Geography 2020
  • Figure 26. Cherwell Software (United States) Revenue, Net Income and Gross profit
  • Figure 27. Cherwell Software (United States) Revenue: by Geography 2020
  • Figure 28. Ivanti (United States) Revenue, Net Income and Gross profit
  • Figure 29. Ivanti (United States) Revenue: by Geography 2020
  • Figure 30. Citrix Systems (United States) Revenue, Net Income and Gross profit
  • Figure 31. Citrix Systems (United States) Revenue: by Geography 2020
  • Figure 32. Hornbill (UK) Revenue, Net Income and Gross profit
  • Figure 33. Hornbill (UK) Revenue: by Geography 2020
  • Figure 34. Axios Systems (United States) Revenue, Net Income and Gross profit
  • Figure 35. Axios Systems (United States) Revenue: by Geography 2020
  • Figure 36. Global Cloud ITSM: by Organization Size USD Million (2021-2026)
  • Figure 37. Global Cloud ITSM: by Industry Vertical USD Million (2021-2026)
  • Figure 38. Global Cloud ITSM: by Component USD Million (2021-2026)
  • Figure 39. South America Cloud ITSM Share (%), by Country
  • Figure 40. Asia Pacific Cloud ITSM Share (%), by Country
  • Figure 41. Europe Cloud ITSM Share (%), by Country
  • Figure 42. MEA Cloud ITSM Share (%), by Country
  • Figure 43. North America Cloud ITSM Share (%), by Country
List of companies from research coverage that are profiled in the study
  • ServiceNow (United States)
  • HPE (United States)
  • IBM (United States)
  • BMC Software (United States)
  • CA Technologies (United States)
  • Cherwell Software (United States)
  • Ivanti (United States)
  • Citrix Systems (United States)
  • Hornbill (UK)
  • Axios Systems (United States)
Additional players considered in the study are as follows:
Efecte (Finland) , ManageEngine (United States) , EasyVista (United States) , Atlassian (Australia) , Alemba (UK) , SysAid (Israel) , Microsoft (United States) , LogMein (United States) , Micro Focus (UK) , Freshworks (United States)
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Jul 2021 245 Pages 69 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Cloud ITSM Market Quantitative research analysis
Global Cloud ITSM Market Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The Cloud ITSM market is expected to see a CAGR of % during projected year 2020 to 2026.
Top performing companies in the Global Cloud ITSM market are ServiceNow (United States), HPE (United States), IBM (United States), BMC Software (United States), CA Technologies (United States), Cherwell Software (United States), Ivanti (United States), Citrix Systems (United States), Hornbill (UK) and Axios Systems (United States), to name a few.
North America is dominating the Cloud ITSM Market.

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