Global Social Customer Service Software Market

Social Customer Service Software Comprehensive Study by Application (Academia & Government, Automotive, Transportation and Logistics, BFSI, Consumer Goods and Retail, Healthcare Energy, Power and Utilities, Others), Deployment Mode (On-Premises, Cloud-Based), Organization Size (SMEs, Medium, Large Enterprised), Version (Basic, Advance) Players and Region - Global Market Outlook to 2026

Social Customer Service Software Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Social Customer Service Software Market?

Social customer service software is a tool that allows organizations to contact users and customers through social media outlets. These tools collect and organize and organize mentions on social media platforms including Facebook and Twitter, among others, and create tickets for support agents to respond to mentions and offer proper service. These solutions are not only exploited by customer service but are also used by marketing teams that can promote brand awareness and turn customer anxiety in a positive way. Increasing demand for these types of software from various companies to use social customer service tools with other social tools such as social media management, social media monitoring, and social media analytics is booming the demand for it in the market.

The market study is being classified, by Application (Academia & Government, Automotive, Transportation and Logistics, BFSI, Consumer Goods and Retail, Healthcare Energy, Power and Utilities and Others) and major geographies with country level break-up.

CX Social (Canada), Conversocial (United States), Cisco Systems (United States), Sparkcentral (United States), Oracle (United States), Zoho Corporation (India), Sprinklr (United States), Zendesk (Denmark), Microsoft (United States) and Salesforce.com (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Quality Unit (Slovakia), Amdocs (United States) and IBM (United States).

The vendors in this market are majorly focusing on developing innovative products and solutions in order to cater to the market's demands to remain competitive in the global market. According to the recent global industry crisis due to outbreak of COVID-19 is expected to be one of the major challenges for the vendors of this market as the production and markets of different industries have been shut down for an ambiguous period of time Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Social Customer Service Software market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Social Customer Service Software market by Type, Application and Region.

On the basis of geography, the market of Social Customer Service Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Focus On Enhancing Customer Services Is Key Driving Factor Of Growth Social Customer Services Software
  • Increasing Excess Use Of Social Media Among The Populace

Market Trend
  • The emergence of Cloud-based Solutions

Restraints
  • Lack of Awareness among the End-User

Opportunities
  • The Growing Online Activities and Organizations are Hunting Solutions for Business Specific Problems is Mounting the Growth Opportunities of Growth for Social Customer Service Software





Report Objectives / Segmentation Covered

By Application
  • Academia & Government
  • Automotive, Transportation and Logistics
  • BFSI
  • Consumer Goods and Retail
  • Healthcare Energy, Power and Utilities
  • Others
By Deployment Mode
  • On-Premises
  • Cloud-Based

By Organization Size
  • SMEs
  • Medium
  • Large Enterprised

By Version
  • Basic
  • Advance

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Focus On Enhancing Customer Services Is Key Driving Factor Of Growth Social Customer Services Software
      • 3.2.2. Increasing Excess Use Of Social Media Among The Populace
    • 3.3. Market Trends
      • 3.3.1. The emergence of Cloud-based Solutions
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Social Customer Service Software, by Application, Deployment Mode, Organization Size, Version and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Social Customer Service Software (Value)
      • 5.2.1. Global Social Customer Service Software by: Application (Value)
        • 5.2.1.1. Academia & Government
        • 5.2.1.2. Automotive, Transportation and Logistics
        • 5.2.1.3. BFSI
        • 5.2.1.4. Consumer Goods and Retail
        • 5.2.1.5. Healthcare Energy, Power and Utilities
        • 5.2.1.6. Others
      • 5.2.2. Global Social Customer Service Software by: Deployment Mode (Value)
        • 5.2.2.1. On-Premises
        • 5.2.2.2. Cloud-Based
      • 5.2.3. Global Social Customer Service Software by: Organization Size (Value)
        • 5.2.3.1. SMEs
        • 5.2.3.2. Medium
        • 5.2.3.3. Large Enterprised
      • 5.2.4. Global Social Customer Service Software by: Version (Value)
        • 5.2.4.1. Basic
        • 5.2.4.2. Advance
      • 5.2.5. Global Social Customer Service Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Social Customer Service Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. CX Social (Canada)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Conversocial (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Cisco Systems (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Sparkcentral (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Oracle (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Zoho Corporation (India)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Sprinklr (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Zendesk (Denmark)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Microsoft (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Salesforce.com (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Social Customer Service Software Sale, by Application, Deployment Mode, Organization Size, Version and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Social Customer Service Software (Value)
      • 7.2.1. Global Social Customer Service Software by: Application (Value)
        • 7.2.1.1. Academia & Government
        • 7.2.1.2. Automotive, Transportation and Logistics
        • 7.2.1.3. BFSI
        • 7.2.1.4. Consumer Goods and Retail
        • 7.2.1.5. Healthcare Energy, Power and Utilities
        • 7.2.1.6. Others
      • 7.2.2. Global Social Customer Service Software by: Deployment Mode (Value)
        • 7.2.2.1. On-Premises
        • 7.2.2.2. Cloud-Based
      • 7.2.3. Global Social Customer Service Software by: Organization Size (Value)
        • 7.2.3.1. SMEs
        • 7.2.3.2. Medium
        • 7.2.3.3. Large Enterprised
      • 7.2.4. Global Social Customer Service Software by: Version (Value)
        • 7.2.4.1. Basic
        • 7.2.4.2. Advance
      • 7.2.5. Global Social Customer Service Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Social Customer Service Software: by Application(USD Million)
  • Table 2. Social Customer Service Software Academia & Government , by Region USD Million (2015-2020)
  • Table 3. Social Customer Service Software Automotive, Transportation and Logistics , by Region USD Million (2015-2020)
  • Table 4. Social Customer Service Software BFSI , by Region USD Million (2015-2020)
  • Table 5. Social Customer Service Software Consumer Goods and Retail , by Region USD Million (2015-2020)
  • Table 6. Social Customer Service Software Healthcare Energy, Power and Utilities , by Region USD Million (2015-2020)
  • Table 7. Social Customer Service Software Others , by Region USD Million (2015-2020)
  • Table 8. Social Customer Service Software: by Deployment Mode(USD Million)
  • Table 9. Social Customer Service Software On-Premises , by Region USD Million (2015-2020)
  • Table 10. Social Customer Service Software Cloud-Based , by Region USD Million (2015-2020)
  • Table 11. Social Customer Service Software: by Organization Size(USD Million)
  • Table 12. Social Customer Service Software SMEs , by Region USD Million (2015-2020)
  • Table 13. Social Customer Service Software Medium , by Region USD Million (2015-2020)
  • Table 14. Social Customer Service Software Large Enterprised , by Region USD Million (2015-2020)
  • Table 15. Social Customer Service Software: by Version(USD Million)
  • Table 16. Social Customer Service Software Basic , by Region USD Million (2015-2020)
  • Table 17. Social Customer Service Software Advance , by Region USD Million (2015-2020)
  • Table 18. South America Social Customer Service Software, by Country USD Million (2015-2020)
  • Table 19. South America Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 20. South America Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 21. South America Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 22. South America Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 23. Brazil Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 24. Brazil Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 25. Brazil Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 26. Brazil Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 27. Argentina Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 28. Argentina Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 29. Argentina Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 30. Argentina Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 31. Rest of South America Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 32. Rest of South America Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 33. Rest of South America Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 34. Rest of South America Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 35. Asia Pacific Social Customer Service Software, by Country USD Million (2015-2020)
  • Table 36. Asia Pacific Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 37. Asia Pacific Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 38. Asia Pacific Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 39. Asia Pacific Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 40. China Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 41. China Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 42. China Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 43. China Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 44. Japan Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 45. Japan Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 46. Japan Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 47. Japan Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 48. India Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 49. India Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 50. India Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 51. India Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 52. South Korea Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 53. South Korea Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 54. South Korea Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 55. South Korea Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 56. Taiwan Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 57. Taiwan Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 58. Taiwan Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 59. Taiwan Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 60. Australia Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 61. Australia Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 62. Australia Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 63. Australia Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 64. Rest of Asia-Pacific Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 65. Rest of Asia-Pacific Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 66. Rest of Asia-Pacific Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 67. Rest of Asia-Pacific Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 68. Europe Social Customer Service Software, by Country USD Million (2015-2020)
  • Table 69. Europe Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 70. Europe Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 71. Europe Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 72. Europe Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 73. Germany Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 74. Germany Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 75. Germany Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 76. Germany Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 77. France Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 78. France Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 79. France Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 80. France Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 81. Italy Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 82. Italy Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 83. Italy Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 84. Italy Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 85. United Kingdom Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 86. United Kingdom Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 87. United Kingdom Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 88. United Kingdom Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 89. Netherlands Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 90. Netherlands Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 91. Netherlands Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 92. Netherlands Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 93. Rest of Europe Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 94. Rest of Europe Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 95. Rest of Europe Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 96. Rest of Europe Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 97. MEA Social Customer Service Software, by Country USD Million (2015-2020)
  • Table 98. MEA Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 99. MEA Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 100. MEA Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 101. MEA Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 102. Middle East Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 103. Middle East Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 104. Middle East Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 105. Middle East Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 106. Africa Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 107. Africa Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 108. Africa Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 109. Africa Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 110. North America Social Customer Service Software, by Country USD Million (2015-2020)
  • Table 111. North America Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 112. North America Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 113. North America Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 114. North America Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 115. United States Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 116. United States Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 117. United States Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 118. United States Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 119. Canada Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 120. Canada Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 121. Canada Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 122. Canada Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 123. Mexico Social Customer Service Software, by Application USD Million (2015-2020)
  • Table 124. Mexico Social Customer Service Software, by Deployment Mode USD Million (2015-2020)
  • Table 125. Mexico Social Customer Service Software, by Organization Size USD Million (2015-2020)
  • Table 126. Mexico Social Customer Service Software, by Version USD Million (2015-2020)
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Social Customer Service Software: by Application(USD Million)
  • Table 138. Social Customer Service Software Academia & Government , by Region USD Million (2021-2026)
  • Table 139. Social Customer Service Software Automotive, Transportation and Logistics , by Region USD Million (2021-2026)
  • Table 140. Social Customer Service Software BFSI , by Region USD Million (2021-2026)
  • Table 141. Social Customer Service Software Consumer Goods and Retail , by Region USD Million (2021-2026)
  • Table 142. Social Customer Service Software Healthcare Energy, Power and Utilities , by Region USD Million (2021-2026)
  • Table 143. Social Customer Service Software Others , by Region USD Million (2021-2026)
  • Table 144. Social Customer Service Software: by Deployment Mode(USD Million)
  • Table 145. Social Customer Service Software On-Premises , by Region USD Million (2021-2026)
  • Table 146. Social Customer Service Software Cloud-Based , by Region USD Million (2021-2026)
  • Table 147. Social Customer Service Software: by Organization Size(USD Million)
  • Table 148. Social Customer Service Software SMEs , by Region USD Million (2021-2026)
  • Table 149. Social Customer Service Software Medium , by Region USD Million (2021-2026)
  • Table 150. Social Customer Service Software Large Enterprised , by Region USD Million (2021-2026)
  • Table 151. Social Customer Service Software: by Version(USD Million)
  • Table 152. Social Customer Service Software Basic , by Region USD Million (2021-2026)
  • Table 153. Social Customer Service Software Advance , by Region USD Million (2021-2026)
  • Table 154. South America Social Customer Service Software, by Country USD Million (2021-2026)
  • Table 155. South America Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 156. South America Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 157. South America Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 158. South America Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 159. Brazil Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 160. Brazil Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 161. Brazil Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 162. Brazil Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 163. Argentina Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 164. Argentina Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 165. Argentina Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 166. Argentina Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 167. Rest of South America Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 168. Rest of South America Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 169. Rest of South America Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 170. Rest of South America Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 171. Asia Pacific Social Customer Service Software, by Country USD Million (2021-2026)
  • Table 172. Asia Pacific Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 173. Asia Pacific Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 174. Asia Pacific Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 175. Asia Pacific Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 176. China Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 177. China Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 178. China Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 179. China Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 180. Japan Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 181. Japan Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 182. Japan Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 183. Japan Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 184. India Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 185. India Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 186. India Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 187. India Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 188. South Korea Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 189. South Korea Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 190. South Korea Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 191. South Korea Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 192. Taiwan Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 193. Taiwan Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 194. Taiwan Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 195. Taiwan Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 196. Australia Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 197. Australia Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 198. Australia Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 199. Australia Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 200. Rest of Asia-Pacific Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 201. Rest of Asia-Pacific Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 202. Rest of Asia-Pacific Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 203. Rest of Asia-Pacific Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 204. Europe Social Customer Service Software, by Country USD Million (2021-2026)
  • Table 205. Europe Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 206. Europe Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 207. Europe Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 208. Europe Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 209. Germany Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 210. Germany Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 211. Germany Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 212. Germany Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 213. France Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 214. France Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 215. France Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 216. France Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 217. Italy Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 218. Italy Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 219. Italy Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 220. Italy Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 221. United Kingdom Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 222. United Kingdom Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 223. United Kingdom Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 224. United Kingdom Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 225. Netherlands Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 226. Netherlands Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 227. Netherlands Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 228. Netherlands Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 229. Rest of Europe Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 230. Rest of Europe Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 231. Rest of Europe Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 232. Rest of Europe Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 233. MEA Social Customer Service Software, by Country USD Million (2021-2026)
  • Table 234. MEA Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 235. MEA Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 236. MEA Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 237. MEA Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 238. Middle East Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 239. Middle East Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 240. Middle East Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 241. Middle East Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 242. Africa Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 243. Africa Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 244. Africa Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 245. Africa Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 246. North America Social Customer Service Software, by Country USD Million (2021-2026)
  • Table 247. North America Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 248. North America Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 249. North America Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 250. North America Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 251. United States Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 252. United States Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 253. United States Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 254. United States Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 255. Canada Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 256. Canada Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 257. Canada Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 258. Canada Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 259. Mexico Social Customer Service Software, by Application USD Million (2021-2026)
  • Table 260. Mexico Social Customer Service Software, by Deployment Mode USD Million (2021-2026)
  • Table 261. Mexico Social Customer Service Software, by Organization Size USD Million (2021-2026)
  • Table 262. Mexico Social Customer Service Software, by Version USD Million (2021-2026)
  • Table 263. Research Programs/Design for This Report
  • Table 264. Key Data Information from Secondary Sources
  • Table 265. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Social Customer Service Software: by Application USD Million (2015-2020)
  • Figure 5. Global Social Customer Service Software: by Deployment Mode USD Million (2015-2020)
  • Figure 6. Global Social Customer Service Software: by Organization Size USD Million (2015-2020)
  • Figure 7. Global Social Customer Service Software: by Version USD Million (2015-2020)
  • Figure 8. South America Social Customer Service Software Share (%), by Country
  • Figure 9. Asia Pacific Social Customer Service Software Share (%), by Country
  • Figure 10. Europe Social Customer Service Software Share (%), by Country
  • Figure 11. MEA Social Customer Service Software Share (%), by Country
  • Figure 12. North America Social Customer Service Software Share (%), by Country
  • Figure 13. Global Social Customer Service Software share by Players 2020 (%)
  • Figure 14. Global Social Customer Service Software share by Players (Top 3) 2020(%)
  • Figure 15. Global Social Customer Service Software share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. CX Social (Canada) Revenue, Net Income and Gross profit
  • Figure 18. CX Social (Canada) Revenue: by Geography 2020
  • Figure 19. Conversocial (United States) Revenue, Net Income and Gross profit
  • Figure 20. Conversocial (United States) Revenue: by Geography 2020
  • Figure 21. Cisco Systems (United States) Revenue, Net Income and Gross profit
  • Figure 22. Cisco Systems (United States) Revenue: by Geography 2020
  • Figure 23. Sparkcentral (United States) Revenue, Net Income and Gross profit
  • Figure 24. Sparkcentral (United States) Revenue: by Geography 2020
  • Figure 25. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 26. Oracle (United States) Revenue: by Geography 2020
  • Figure 27. Zoho Corporation (India) Revenue, Net Income and Gross profit
  • Figure 28. Zoho Corporation (India) Revenue: by Geography 2020
  • Figure 29. Sprinklr (United States) Revenue, Net Income and Gross profit
  • Figure 30. Sprinklr (United States) Revenue: by Geography 2020
  • Figure 31. Zendesk (Denmark) Revenue, Net Income and Gross profit
  • Figure 32. Zendesk (Denmark) Revenue: by Geography 2020
  • Figure 33. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 34. Microsoft (United States) Revenue: by Geography 2020
  • Figure 35. Salesforce.com (United States) Revenue, Net Income and Gross profit
  • Figure 36. Salesforce.com (United States) Revenue: by Geography 2020
  • Figure 37. Global Social Customer Service Software: by Application USD Million (2021-2026)
  • Figure 38. Global Social Customer Service Software: by Deployment Mode USD Million (2021-2026)
  • Figure 39. Global Social Customer Service Software: by Organization Size USD Million (2021-2026)
  • Figure 40. Global Social Customer Service Software: by Version USD Million (2021-2026)
  • Figure 41. South America Social Customer Service Software Share (%), by Country
  • Figure 42. Asia Pacific Social Customer Service Software Share (%), by Country
  • Figure 43. Europe Social Customer Service Software Share (%), by Country
  • Figure 44. MEA Social Customer Service Software Share (%), by Country
  • Figure 45. North America Social Customer Service Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • CX Social (Canada)
  • Conversocial (United States)
  • Cisco Systems (United States)
  • Sparkcentral (United States)
  • Oracle (United States)
  • Zoho Corporation (India)
  • Sprinklr (United States)
  • Zendesk (Denmark)
  • Microsoft (United States)
  • Salesforce.com (United States)
Additional players considered in the study are as follows:
Quality Unit (Slovakia) , Amdocs (United States) , IBM (United States)
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Jun 2021 238 Pages 96 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Social Customer Service Software Market Quantitative research analysis
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