Global Contact Centers Speech

Contact Centers Speech Comprehensive Study by Type (Software, Service), Deployment Model (Cloud, On-premise) Players and Region - Global Market Outlook to 2026

Contact Centers Speech Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Contact Centers Speech Market Scope
Due to the growing adoption of virtualized & cloud-based contact centres, faster implementation, remote access of business value & flexibility, and simple maintenance process, this is some of the factors which are expected to drive the market of contact center during the forecast period. However, the rise in privacy concerns and data security is expected to hinder the market growth. The contact centres speech is the automate system for generating business insights, it helps in turning speeches into texts making it easier to analyse the audio content. It helps in understanding the sentiment of customers and improves the customer experience. Call centre managers are using speech analytics to monitor the conversation between the call centre agents and customers.

The Contact Centers Speech market study is segmented by Type (Software and Service) and major geographies with country level break-up.

The market is fragmented by key vendors who are focusing on technilogical development, improving efficiency and standard of speech. Growth opportunities can be captured by tracking the ongoing process improvement and financial flexibility to invest in optimal strategies

Altitude Software (Portugal), Five9 (United States), Ozonetel (United States), SAP (Germany), Lumenvox (United States), Spok (United States), Intrasoft (Greece), Clarabridge (United States), Jacada (Israel), Medallia, Inc., Verint Systems (United States) and Ameyoengage (United States) are some of the key players that are part of study coverage.

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.

Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Contact Centers Speech market by Type, Application and Region.

On the basis of geography, the market of Contact Centers Speech has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).

Market Leaders and their expansionary development strategies

On 12th January 2020, Clarabridge announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network (APN). AWS CCI solutions combined with Clarabridge’s omnichannel analytics enables organizations to easily add machine learning (ML)-driven speech and text analytics to existing contact center technologies driving measurable improvement to customer service quality, comprehensive risk/compliance management, and cost reduction in the contact center.
"India has close economic ties with both the United States and members of the EU, the primary regulatory authority there lies with the Telecom Regulatory Authority of India (TRAI), which develops best practices and standards for not only telecommunications but also telemarketing and net neutrality. Many English-speaking customers prefer non-regional speech, an issue that has moved some outsourcing away from Indian contact centers. Data privacy and security laws are changing too, causing businesses to keep a more watchful eye on third-party providers. Heightened concern about customer satisfaction ratings and the decreasing cost of cloud-based services also contribute to businesses bringing contact center operations back to the United States."

Market Trend
  • Growing demand for speech and text analytics

Market Drivers
  • Increase in the adoption of virtualized & cloud-based contact centers, remote access
  • Demand for better customer experience management solutions

Opportunities
  • Increasing contact centers across various industries
  • Faster implementation of business value & flexibility, and simplified maintenance process

Restraints
  • Rise in data security and privacy concerns

Challenges
  • Lack of a clear and holistic approach in contact centers


Key Target Audience
Venture Capitalists and Private Equity Firms, New Entrants/Investors, Analysts and Strategic Business Planners, Contact Centres, Government Regulatory and Research Organizations and End-Use Industries

Customization available in this Study:
The Study can be customized to meet your requirements. Please connect with our representative, who will ensure you get a report that suits your needs.
Data related to EXIM [Export- Import], production & consumption by country or regional level break-up can be provided based on client request**
** Confirmation on availability of data would be informed prior purchase

Report Objectives / Segmentation Covered

By Type
  • Software
  • Service
By Deployment Model
  • Cloud
  • On-premise

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increase in the adoption of virtualized & cloud-based contact centers, remote access
      • 3.2.2. Demand for better customer experience management solutions
    • 3.3. Market Challenges
      • 3.3.1. Lack of a clear and holistic approach in contact centers
    • 3.4. Market Trends
      • 3.4.1. Growing demand for speech and text analytics
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Centers Speech, by Type, Deployment Model and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Contact Centers Speech (Value)
      • 5.2.1. Global Contact Centers Speech by: Type (Value)
        • 5.2.1.1. Software
        • 5.2.1.2. Service
      • 5.2.2. Global Contact Centers Speech by: Deployment Model (Value)
        • 5.2.2.1. Cloud
        • 5.2.2.2. On-premise
      • 5.2.3. Global Contact Centers Speech Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
  • 6. Contact Centers Speech: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Altitude Software (Portugal)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Five9 (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Ozonetel (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. SAP (Germany)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Lumenvox (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Spok (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Intrasoft (Greece)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Clarabridge (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Jacada (Israel)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Medallia, Inc.
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Verint Systems (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. Ameyoengage (United States)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
  • 7. Global Contact Centers Speech Sale, by Type, Deployment Model and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Contact Centers Speech (Value)
      • 7.2.1. Global Contact Centers Speech by: Type (Value)
        • 7.2.1.1. Software
        • 7.2.1.2. Service
      • 7.2.2. Global Contact Centers Speech by: Deployment Model (Value)
        • 7.2.2.1. Cloud
        • 7.2.2.2. On-premise
      • 7.2.3. Global Contact Centers Speech Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Centers Speech: by Type(USD Million)
  • Table 2. Contact Centers Speech Software , by Region USD Million (2015-2020)
  • Table 3. Contact Centers Speech Service , by Region USD Million (2015-2020)
  • Table 4. Contact Centers Speech: by Deployment Model(USD Million)
  • Table 5. Contact Centers Speech Cloud , by Region USD Million (2015-2020)
  • Table 6. Contact Centers Speech On-premise , by Region USD Million (2015-2020)
  • Table 7. South America Contact Centers Speech, by Country USD Million (2015-2020)
  • Table 8. South America Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 9. South America Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 10. Brazil Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 11. Brazil Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 12. Argentina Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 13. Argentina Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 14. Rest of South America Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 15. Rest of South America Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 16. Asia Pacific Contact Centers Speech, by Country USD Million (2015-2020)
  • Table 17. Asia Pacific Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 18. Asia Pacific Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 19. China Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 20. China Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 21. Japan Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 22. Japan Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 23. India Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 24. India Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 25. South Korea Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 26. South Korea Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 27. Taiwan Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 28. Taiwan Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 29. Australia Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 30. Australia Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 31. Rest of Asia-Pacific Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 32. Rest of Asia-Pacific Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 33. Europe Contact Centers Speech, by Country USD Million (2015-2020)
  • Table 34. Europe Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 35. Europe Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 36. Germany Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 37. Germany Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 38. France Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 39. France Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 40. Italy Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 41. Italy Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 42. United Kingdom Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 43. United Kingdom Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 44. Netherlands Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 45. Netherlands Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 46. Rest of Europe Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 47. Rest of Europe Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 48. MEA Contact Centers Speech, by Country USD Million (2015-2020)
  • Table 49. MEA Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 50. MEA Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 51. Middle East Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 52. Middle East Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 53. Africa Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 54. Africa Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 55. North America Contact Centers Speech, by Country USD Million (2015-2020)
  • Table 56. North America Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 57. North America Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 58. United States Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 59. United States Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 60. Canada Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 61. Canada Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 62. Mexico Contact Centers Speech, by Type USD Million (2015-2020)
  • Table 63. Mexico Contact Centers Speech, by Deployment Model USD Million (2015-2020)
  • Table 64. Company Basic Information, Sales Area and Its Competitors
  • Table 65. Company Basic Information, Sales Area and Its Competitors
  • Table 66. Company Basic Information, Sales Area and Its Competitors
  • Table 67. Company Basic Information, Sales Area and Its Competitors
  • Table 68. Company Basic Information, Sales Area and Its Competitors
  • Table 69. Company Basic Information, Sales Area and Its Competitors
  • Table 70. Company Basic Information, Sales Area and Its Competitors
  • Table 71. Company Basic Information, Sales Area and Its Competitors
  • Table 72. Company Basic Information, Sales Area and Its Competitors
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Company Basic Information, Sales Area and Its Competitors
  • Table 75. Company Basic Information, Sales Area and Its Competitors
  • Table 76. Contact Centers Speech: by Type(USD Million)
  • Table 77. Contact Centers Speech Software , by Region USD Million (2021-2026)
  • Table 78. Contact Centers Speech Service , by Region USD Million (2021-2026)
  • Table 79. Contact Centers Speech: by Deployment Model(USD Million)
  • Table 80. Contact Centers Speech Cloud , by Region USD Million (2021-2026)
  • Table 81. Contact Centers Speech On-premise , by Region USD Million (2021-2026)
  • Table 82. South America Contact Centers Speech, by Country USD Million (2021-2026)
  • Table 83. South America Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 84. South America Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 85. Brazil Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 86. Brazil Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 87. Argentina Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 88. Argentina Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 89. Rest of South America Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 90. Rest of South America Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 91. Asia Pacific Contact Centers Speech, by Country USD Million (2021-2026)
  • Table 92. Asia Pacific Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 93. Asia Pacific Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 94. China Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 95. China Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 96. Japan Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 97. Japan Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 98. India Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 99. India Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 100. South Korea Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 101. South Korea Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 102. Taiwan Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 103. Taiwan Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 104. Australia Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 105. Australia Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 106. Rest of Asia-Pacific Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 107. Rest of Asia-Pacific Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 108. Europe Contact Centers Speech, by Country USD Million (2021-2026)
  • Table 109. Europe Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 110. Europe Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 111. Germany Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 112. Germany Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 113. France Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 114. France Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 115. Italy Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 116. Italy Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 117. United Kingdom Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 118. United Kingdom Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 119. Netherlands Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 120. Netherlands Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 121. Rest of Europe Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 122. Rest of Europe Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 123. MEA Contact Centers Speech, by Country USD Million (2021-2026)
  • Table 124. MEA Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 125. MEA Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 126. Middle East Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 127. Middle East Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 128. Africa Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 129. Africa Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 130. North America Contact Centers Speech, by Country USD Million (2021-2026)
  • Table 131. North America Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 132. North America Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 133. United States Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 134. United States Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 135. Canada Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 136. Canada Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 137. Mexico Contact Centers Speech, by Type USD Million (2021-2026)
  • Table 138. Mexico Contact Centers Speech, by Deployment Model USD Million (2021-2026)
  • Table 139. Research Programs/Design for This Report
  • Table 140. Key Data Information from Secondary Sources
  • Table 141. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Centers Speech: by Type USD Million (2015-2020)
  • Figure 5. Global Contact Centers Speech: by Deployment Model USD Million (2015-2020)
  • Figure 6. South America Contact Centers Speech Share (%), by Country
  • Figure 7. Asia Pacific Contact Centers Speech Share (%), by Country
  • Figure 8. Europe Contact Centers Speech Share (%), by Country
  • Figure 9. MEA Contact Centers Speech Share (%), by Country
  • Figure 10. North America Contact Centers Speech Share (%), by Country
  • Figure 11. Global Contact Centers Speech share by Players 2020 (%)
  • Figure 12. Global Contact Centers Speech share by Players (Top 3) 2020(%)
  • Figure 13. Global Contact Centers Speech share by Players (Top 5) 2020(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. Altitude Software (Portugal) Revenue, Net Income and Gross profit
  • Figure 16. Altitude Software (Portugal) Revenue: by Geography 2020
  • Figure 17. Five9 (United States) Revenue, Net Income and Gross profit
  • Figure 18. Five9 (United States) Revenue: by Geography 2020
  • Figure 19. Ozonetel (United States) Revenue, Net Income and Gross profit
  • Figure 20. Ozonetel (United States) Revenue: by Geography 2020
  • Figure 21. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 22. SAP (Germany) Revenue: by Geography 2020
  • Figure 23. Lumenvox (United States) Revenue, Net Income and Gross profit
  • Figure 24. Lumenvox (United States) Revenue: by Geography 2020
  • Figure 25. Spok (United States) Revenue, Net Income and Gross profit
  • Figure 26. Spok (United States) Revenue: by Geography 2020
  • Figure 27. Intrasoft (Greece) Revenue, Net Income and Gross profit
  • Figure 28. Intrasoft (Greece) Revenue: by Geography 2020
  • Figure 29. Clarabridge (United States) Revenue, Net Income and Gross profit
  • Figure 30. Clarabridge (United States) Revenue: by Geography 2020
  • Figure 31. Jacada (Israel) Revenue, Net Income and Gross profit
  • Figure 32. Jacada (Israel) Revenue: by Geography 2020
  • Figure 33. Medallia, Inc. Revenue, Net Income and Gross profit
  • Figure 34. Medallia, Inc. Revenue: by Geography 2020
  • Figure 35. Verint Systems (United States) Revenue, Net Income and Gross profit
  • Figure 36. Verint Systems (United States) Revenue: by Geography 2020
  • Figure 37. Ameyoengage (United States) Revenue, Net Income and Gross profit
  • Figure 38. Ameyoengage (United States) Revenue: by Geography 2020
  • Figure 39. Global Contact Centers Speech: by Type USD Million (2021-2026)
  • Figure 40. Global Contact Centers Speech: by Deployment Model USD Million (2021-2026)
  • Figure 41. South America Contact Centers Speech Share (%), by Country
  • Figure 42. Asia Pacific Contact Centers Speech Share (%), by Country
  • Figure 43. Europe Contact Centers Speech Share (%), by Country
  • Figure 44. MEA Contact Centers Speech Share (%), by Country
  • Figure 45. North America Contact Centers Speech Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Altitude Software (Portugal)
  • Five9 (United States)
  • Ozonetel (United States)
  • SAP (Germany)
  • Lumenvox (United States)
  • Spok (United States)
  • Intrasoft (Greece)
  • Clarabridge (United States)
  • Jacada (Israel)
  • Medallia, Inc.
  • Verint Systems (United States)
  • Ameyoengage (United States)
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May 2021 239 Pages 53 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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