Global Customer Success Software

Customer Success Software Comprehensive Study by Application (Customer Experience Management, Sales and Marketing Management, Risk and Compliance Management, Customer Service, Others (Revenue Management and Loyalty Management)), Deployment Mode (Cloud-Based, On-Premises), Components (Solution, Services (Managed Services, and Professional Services)), Organization Size (Small & Medium Enterprises (SMEs), Large Enterprises), Industry Verticals (BFSI, Telecommunications and IT, Retail and eCommerce, Healthcare and Life Science, Government and Public Safety, Others (Travel and Hospitality and Media and Entertainment)) Players and Region - Global Market Outlook to 2028

Customer Success Software Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Market Snapshot:
Customer Success Software is software that offers a unified, 360-degree view of all customer data pulled and combined from third-party applications such as email, CRM services, live chat, customer support ticket, and more for the companies. Customer success software offers features like customer engagement analytics, customer health scoring, and workflow automation complete customer profiles, real-time insights, and product usage tracking. These products are used by customer success and sales teams for the purpose of optimizing customer relationships. This has projected the growth of the global customer success software market in the forecast period.

Highlights from Customer Success Software Market Study
AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


The key Players profiled in the report are Gainsight (United States), Salesforce (United States), Freshworks (United States), Totango (United States), Amity (Canada), Strikedeck (United States), ChurnZero (United States), ClientSuccess (United States), Bolstra (United States) and Salesmachine (United States). Additionally, other players that are part of this comprehensive study are UserIQ (United States), Planhat (Sweden), AppsForOps (Australia), Catalyst (United States), Armatic Technologies (United States), CustomerSuccessBox (United States), Client Share (England), Wootric (United States), Komiko (United States) and Akita (Ireland).

Geographic Breakdown and Segment Analysis
The Global Customer Success Software market presents a comprehensive analysis of the Customer Success Software market by end-user/application (Customer Experience Management, Sales and Marketing Management, Risk and Compliance Management, Customer Service and Others (Revenue Management and Loyalty Management)), and by geography (North America, South America, Europe, Asia-Pacific and MEA) along with country level break-up. This section of our report presents a realistic picture of the Global Customer Success Software industry. Investors and Players can easily understand the inherent opportunities and challenges for their products in geographical region of interest. For instance, while the holds majority of market share of the Customer Success Software market

Analyst at AMA have segmented the market study of Global Customer Success Software market by Type, Application and Region.

Influencing Trend:
Rising Adoption of Artificial Intelligence and Machine Learning Technology

Market Growth Drivers:
Rising Demand for Advanced Solutions to Monitor Customer Scores and Reduce Churn and Increasing Data Volume Due to Increased Digitalization

Challenges:
Data Aggregation and Synchronization from Multiple Silos

Restraints:
Data Security and Privacy Concerns

Opportunities:
Increasing Investment in Customer Success Platform Startups

Market Developments Activities:
In November 2023, Gainsight has acquired Totango, a provider of CSS automation and analytics software. The deal will combine Gainsight's customer success data platform with Totango's automation and analytics capabilities to create a more comprehensive CSS platform.
In November 2023, Gainsight has launched Canvas, a no-code customer success platform that empowers businesses to create and run customer success campaigns without the need for ongoing custom implementation services. Canvas is designed to make customer success more accessible and affordable for businesses of all sizes.



The market analysis entails a section solely dedicated for major players in the Customer Success Software Market wherein our analysts provide an insight to the financial statements of all the major players along with its key developments product benchmarking and SWOT analysis. The company profile section also includes a business overview and financial information. The companies that are provided in this section can be customized according to the client’s requirements.

Key Target Audience
Customer Success Software Providers, Research Organizations and Consulting Companies, Potential Technology Investors, Regulatory & Government Bodies, Downstream Vendors, End Users and Others

Report Objectives / Segmentation Covered

By Application
  • Customer Experience Management
  • Sales and Marketing Management
  • Risk and Compliance Management
  • Customer Service
  • Others (Revenue Management and Loyalty Management)
By Deployment Mode
  • Cloud-Based
  • On-Premises

By Components
  • Solution
  • Services (Managed Services, and Professional Services)

By Organization Size
  • Small & Medium Enterprises (SMEs)
  • Large Enterprises

By Industry Verticals
  • BFSI
  • Telecommunications and IT
  • Retail and eCommerce
  • Healthcare and Life Science
  • Government and Public Safety
  • Others (Travel and Hospitality and Media and Entertainment)

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rising Demand for Advanced Solutions to Monitor Customer Scores and Reduce Churn
      • 3.2.2. Increasing Data Volume Due to Increased Digitalization
    • 3.3. Market Challenges
      • 3.3.1. Data Aggregation and Synchronization from Multiple Silos
    • 3.4. Market Trends
      • 3.4.1. Rising Adoption of Artificial Intelligence and Machine Learning Technology
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Success Software, by Application, Deployment Mode, Components, Organization Size, Industry Verticals and Region (value) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Customer Success Software (Value)
      • 5.2.1. Global Customer Success Software by: Application (Value)
        • 5.2.1.1. Customer Experience Management
        • 5.2.1.2. Sales and Marketing Management
        • 5.2.1.3. Risk and Compliance Management
        • 5.2.1.4. Customer Service
        • 5.2.1.5. Others (Revenue Management and Loyalty Management)
      • 5.2.2. Global Customer Success Software by: Deployment Mode (Value)
        • 5.2.2.1. Cloud-Based
        • 5.2.2.2. On-Premises
      • 5.2.3. Global Customer Success Software by: Components (Value)
        • 5.2.3.1. Solution
        • 5.2.3.2. Services (Managed Services, and Professional Services)
      • 5.2.4. Global Customer Success Software by: Organization Size (Value)
        • 5.2.4.1. Small & Medium Enterprises (SMEs)
        • 5.2.4.2. Large Enterprises
      • 5.2.5. Global Customer Success Software by: Industry Verticals (Value)
        • 5.2.5.1. BFSI
        • 5.2.5.2. Telecommunications and IT
        • 5.2.5.3. Retail and eCommerce
        • 5.2.5.4. Healthcare and Life Science
        • 5.2.5.5. Government and Public Safety
        • 5.2.5.6. Others (Travel and Hospitality and Media and Entertainment)
      • 5.2.6. Global Customer Success Software Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
  • 6. Customer Success Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Gainsight (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Salesforce (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Freshworks (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Totango (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Amity (Canada)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Strikedeck (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. ChurnZero (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. ClientSuccess (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Bolstra (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Salesmachine (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Success Software Sale, by Application, Deployment Mode, Components, Organization Size, Industry Verticals and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Customer Success Software (Value)
      • 7.2.1. Global Customer Success Software by: Application (Value)
        • 7.2.1.1. Customer Experience Management
        • 7.2.1.2. Sales and Marketing Management
        • 7.2.1.3. Risk and Compliance Management
        • 7.2.1.4. Customer Service
        • 7.2.1.5. Others (Revenue Management and Loyalty Management)
      • 7.2.2. Global Customer Success Software by: Deployment Mode (Value)
        • 7.2.2.1. Cloud-Based
        • 7.2.2.2. On-Premises
      • 7.2.3. Global Customer Success Software by: Components (Value)
        • 7.2.3.1. Solution
        • 7.2.3.2. Services (Managed Services, and Professional Services)
      • 7.2.4. Global Customer Success Software by: Organization Size (Value)
        • 7.2.4.1. Small & Medium Enterprises (SMEs)
        • 7.2.4.2. Large Enterprises
      • 7.2.5. Global Customer Success Software by: Industry Verticals (Value)
        • 7.2.5.1. BFSI
        • 7.2.5.2. Telecommunications and IT
        • 7.2.5.3. Retail and eCommerce
        • 7.2.5.4. Healthcare and Life Science
        • 7.2.5.5. Government and Public Safety
        • 7.2.5.6. Others (Travel and Hospitality and Media and Entertainment)
      • 7.2.6. Global Customer Success Software Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Success Software: by Application(USD Million)
  • Table 2. Customer Success Software Customer Experience Management , by Region USD Million (2017-2022)
  • Table 3. Customer Success Software Sales and Marketing Management , by Region USD Million (2017-2022)
  • Table 4. Customer Success Software Risk and Compliance Management , by Region USD Million (2017-2022)
  • Table 5. Customer Success Software Customer Service , by Region USD Million (2017-2022)
  • Table 6. Customer Success Software Others (Revenue Management and Loyalty Management) , by Region USD Million (2017-2022)
  • Table 7. Customer Success Software: by Deployment Mode(USD Million)
  • Table 8. Customer Success Software Cloud-Based , by Region USD Million (2017-2022)
  • Table 9. Customer Success Software On-Premises , by Region USD Million (2017-2022)
  • Table 10. Customer Success Software: by Components(USD Million)
  • Table 11. Customer Success Software Solution , by Region USD Million (2017-2022)
  • Table 12. Customer Success Software Services (Managed Services, and Professional Services) , by Region USD Million (2017-2022)
  • Table 13. Customer Success Software: by Organization Size(USD Million)
  • Table 14. Customer Success Software Small & Medium Enterprises (SMEs) , by Region USD Million (2017-2022)
  • Table 15. Customer Success Software Large Enterprises , by Region USD Million (2017-2022)
  • Table 16. Customer Success Software: by Industry Verticals(USD Million)
  • Table 17. Customer Success Software BFSI , by Region USD Million (2017-2022)
  • Table 18. Customer Success Software Telecommunications and IT , by Region USD Million (2017-2022)
  • Table 19. Customer Success Software Retail and eCommerce , by Region USD Million (2017-2022)
  • Table 20. Customer Success Software Healthcare and Life Science , by Region USD Million (2017-2022)
  • Table 21. Customer Success Software Government and Public Safety , by Region USD Million (2017-2022)
  • Table 22. Customer Success Software Others (Travel and Hospitality and Media and Entertainment) , by Region USD Million (2017-2022)
  • Table 23. South America Customer Success Software, by Country USD Million (2017-2022)
  • Table 24. South America Customer Success Software, by Application USD Million (2017-2022)
  • Table 25. South America Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 26. South America Customer Success Software, by Components USD Million (2017-2022)
  • Table 27. South America Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 28. South America Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 29. Brazil Customer Success Software, by Application USD Million (2017-2022)
  • Table 30. Brazil Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 31. Brazil Customer Success Software, by Components USD Million (2017-2022)
  • Table 32. Brazil Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 33. Brazil Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 34. Argentina Customer Success Software, by Application USD Million (2017-2022)
  • Table 35. Argentina Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 36. Argentina Customer Success Software, by Components USD Million (2017-2022)
  • Table 37. Argentina Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 38. Argentina Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 39. Rest of South America Customer Success Software, by Application USD Million (2017-2022)
  • Table 40. Rest of South America Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 41. Rest of South America Customer Success Software, by Components USD Million (2017-2022)
  • Table 42. Rest of South America Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 43. Rest of South America Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 44. Asia Pacific Customer Success Software, by Country USD Million (2017-2022)
  • Table 45. Asia Pacific Customer Success Software, by Application USD Million (2017-2022)
  • Table 46. Asia Pacific Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 47. Asia Pacific Customer Success Software, by Components USD Million (2017-2022)
  • Table 48. Asia Pacific Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 49. Asia Pacific Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 50. China Customer Success Software, by Application USD Million (2017-2022)
  • Table 51. China Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 52. China Customer Success Software, by Components USD Million (2017-2022)
  • Table 53. China Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 54. China Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 55. Japan Customer Success Software, by Application USD Million (2017-2022)
  • Table 56. Japan Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 57. Japan Customer Success Software, by Components USD Million (2017-2022)
  • Table 58. Japan Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 59. Japan Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 60. India Customer Success Software, by Application USD Million (2017-2022)
  • Table 61. India Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 62. India Customer Success Software, by Components USD Million (2017-2022)
  • Table 63. India Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 64. India Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 65. South Korea Customer Success Software, by Application USD Million (2017-2022)
  • Table 66. South Korea Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 67. South Korea Customer Success Software, by Components USD Million (2017-2022)
  • Table 68. South Korea Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 69. South Korea Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 70. Taiwan Customer Success Software, by Application USD Million (2017-2022)
  • Table 71. Taiwan Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 72. Taiwan Customer Success Software, by Components USD Million (2017-2022)
  • Table 73. Taiwan Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 74. Taiwan Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 75. Australia Customer Success Software, by Application USD Million (2017-2022)
  • Table 76. Australia Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 77. Australia Customer Success Software, by Components USD Million (2017-2022)
  • Table 78. Australia Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 79. Australia Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 80. Rest of Asia-Pacific Customer Success Software, by Application USD Million (2017-2022)
  • Table 81. Rest of Asia-Pacific Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 82. Rest of Asia-Pacific Customer Success Software, by Components USD Million (2017-2022)
  • Table 83. Rest of Asia-Pacific Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 84. Rest of Asia-Pacific Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 85. Europe Customer Success Software, by Country USD Million (2017-2022)
  • Table 86. Europe Customer Success Software, by Application USD Million (2017-2022)
  • Table 87. Europe Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 88. Europe Customer Success Software, by Components USD Million (2017-2022)
  • Table 89. Europe Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 90. Europe Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 91. Germany Customer Success Software, by Application USD Million (2017-2022)
  • Table 92. Germany Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 93. Germany Customer Success Software, by Components USD Million (2017-2022)
  • Table 94. Germany Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 95. Germany Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 96. France Customer Success Software, by Application USD Million (2017-2022)
  • Table 97. France Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 98. France Customer Success Software, by Components USD Million (2017-2022)
  • Table 99. France Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 100. France Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 101. Italy Customer Success Software, by Application USD Million (2017-2022)
  • Table 102. Italy Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 103. Italy Customer Success Software, by Components USD Million (2017-2022)
  • Table 104. Italy Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 105. Italy Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 106. United Kingdom Customer Success Software, by Application USD Million (2017-2022)
  • Table 107. United Kingdom Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 108. United Kingdom Customer Success Software, by Components USD Million (2017-2022)
  • Table 109. United Kingdom Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 110. United Kingdom Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 111. Netherlands Customer Success Software, by Application USD Million (2017-2022)
  • Table 112. Netherlands Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 113. Netherlands Customer Success Software, by Components USD Million (2017-2022)
  • Table 114. Netherlands Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 115. Netherlands Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 116. Rest of Europe Customer Success Software, by Application USD Million (2017-2022)
  • Table 117. Rest of Europe Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 118. Rest of Europe Customer Success Software, by Components USD Million (2017-2022)
  • Table 119. Rest of Europe Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 120. Rest of Europe Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 121. MEA Customer Success Software, by Country USD Million (2017-2022)
  • Table 122. MEA Customer Success Software, by Application USD Million (2017-2022)
  • Table 123. MEA Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 124. MEA Customer Success Software, by Components USD Million (2017-2022)
  • Table 125. MEA Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 126. MEA Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 127. Middle East Customer Success Software, by Application USD Million (2017-2022)
  • Table 128. Middle East Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 129. Middle East Customer Success Software, by Components USD Million (2017-2022)
  • Table 130. Middle East Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 131. Middle East Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 132. Africa Customer Success Software, by Application USD Million (2017-2022)
  • Table 133. Africa Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 134. Africa Customer Success Software, by Components USD Million (2017-2022)
  • Table 135. Africa Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 136. Africa Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 137. North America Customer Success Software, by Country USD Million (2017-2022)
  • Table 138. North America Customer Success Software, by Application USD Million (2017-2022)
  • Table 139. North America Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 140. North America Customer Success Software, by Components USD Million (2017-2022)
  • Table 141. North America Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 142. North America Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 143. United States Customer Success Software, by Application USD Million (2017-2022)
  • Table 144. United States Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 145. United States Customer Success Software, by Components USD Million (2017-2022)
  • Table 146. United States Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 147. United States Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 148. Canada Customer Success Software, by Application USD Million (2017-2022)
  • Table 149. Canada Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 150. Canada Customer Success Software, by Components USD Million (2017-2022)
  • Table 151. Canada Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 152. Canada Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 153. Mexico Customer Success Software, by Application USD Million (2017-2022)
  • Table 154. Mexico Customer Success Software, by Deployment Mode USD Million (2017-2022)
  • Table 155. Mexico Customer Success Software, by Components USD Million (2017-2022)
  • Table 156. Mexico Customer Success Software, by Organization Size USD Million (2017-2022)
  • Table 157. Mexico Customer Success Software, by Industry Verticals USD Million (2017-2022)
  • Table 158. Company Basic Information, Sales Area and Its Competitors
  • Table 159. Company Basic Information, Sales Area and Its Competitors
  • Table 160. Company Basic Information, Sales Area and Its Competitors
  • Table 161. Company Basic Information, Sales Area and Its Competitors
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Customer Success Software: by Application(USD Million)
  • Table 169. Customer Success Software Customer Experience Management , by Region USD Million (2023-2028)
  • Table 170. Customer Success Software Sales and Marketing Management , by Region USD Million (2023-2028)
  • Table 171. Customer Success Software Risk and Compliance Management , by Region USD Million (2023-2028)
  • Table 172. Customer Success Software Customer Service , by Region USD Million (2023-2028)
  • Table 173. Customer Success Software Others (Revenue Management and Loyalty Management) , by Region USD Million (2023-2028)
  • Table 174. Customer Success Software: by Deployment Mode(USD Million)
  • Table 175. Customer Success Software Cloud-Based , by Region USD Million (2023-2028)
  • Table 176. Customer Success Software On-Premises , by Region USD Million (2023-2028)
  • Table 177. Customer Success Software: by Components(USD Million)
  • Table 178. Customer Success Software Solution , by Region USD Million (2023-2028)
  • Table 179. Customer Success Software Services (Managed Services, and Professional Services) , by Region USD Million (2023-2028)
  • Table 180. Customer Success Software: by Organization Size(USD Million)
  • Table 181. Customer Success Software Small & Medium Enterprises (SMEs) , by Region USD Million (2023-2028)
  • Table 182. Customer Success Software Large Enterprises , by Region USD Million (2023-2028)
  • Table 183. Customer Success Software: by Industry Verticals(USD Million)
  • Table 184. Customer Success Software BFSI , by Region USD Million (2023-2028)
  • Table 185. Customer Success Software Telecommunications and IT , by Region USD Million (2023-2028)
  • Table 186. Customer Success Software Retail and eCommerce , by Region USD Million (2023-2028)
  • Table 187. Customer Success Software Healthcare and Life Science , by Region USD Million (2023-2028)
  • Table 188. Customer Success Software Government and Public Safety , by Region USD Million (2023-2028)
  • Table 189. Customer Success Software Others (Travel and Hospitality and Media and Entertainment) , by Region USD Million (2023-2028)
  • Table 190. South America Customer Success Software, by Country USD Million (2023-2028)
  • Table 191. South America Customer Success Software, by Application USD Million (2023-2028)
  • Table 192. South America Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 193. South America Customer Success Software, by Components USD Million (2023-2028)
  • Table 194. South America Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 195. South America Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 196. Brazil Customer Success Software, by Application USD Million (2023-2028)
  • Table 197. Brazil Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 198. Brazil Customer Success Software, by Components USD Million (2023-2028)
  • Table 199. Brazil Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 200. Brazil Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 201. Argentina Customer Success Software, by Application USD Million (2023-2028)
  • Table 202. Argentina Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 203. Argentina Customer Success Software, by Components USD Million (2023-2028)
  • Table 204. Argentina Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 205. Argentina Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 206. Rest of South America Customer Success Software, by Application USD Million (2023-2028)
  • Table 207. Rest of South America Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 208. Rest of South America Customer Success Software, by Components USD Million (2023-2028)
  • Table 209. Rest of South America Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 210. Rest of South America Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 211. Asia Pacific Customer Success Software, by Country USD Million (2023-2028)
  • Table 212. Asia Pacific Customer Success Software, by Application USD Million (2023-2028)
  • Table 213. Asia Pacific Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 214. Asia Pacific Customer Success Software, by Components USD Million (2023-2028)
  • Table 215. Asia Pacific Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 216. Asia Pacific Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 217. China Customer Success Software, by Application USD Million (2023-2028)
  • Table 218. China Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 219. China Customer Success Software, by Components USD Million (2023-2028)
  • Table 220. China Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 221. China Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 222. Japan Customer Success Software, by Application USD Million (2023-2028)
  • Table 223. Japan Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 224. Japan Customer Success Software, by Components USD Million (2023-2028)
  • Table 225. Japan Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 226. Japan Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 227. India Customer Success Software, by Application USD Million (2023-2028)
  • Table 228. India Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 229. India Customer Success Software, by Components USD Million (2023-2028)
  • Table 230. India Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 231. India Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 232. South Korea Customer Success Software, by Application USD Million (2023-2028)
  • Table 233. South Korea Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 234. South Korea Customer Success Software, by Components USD Million (2023-2028)
  • Table 235. South Korea Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 236. South Korea Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 237. Taiwan Customer Success Software, by Application USD Million (2023-2028)
  • Table 238. Taiwan Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 239. Taiwan Customer Success Software, by Components USD Million (2023-2028)
  • Table 240. Taiwan Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 241. Taiwan Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 242. Australia Customer Success Software, by Application USD Million (2023-2028)
  • Table 243. Australia Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 244. Australia Customer Success Software, by Components USD Million (2023-2028)
  • Table 245. Australia Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 246. Australia Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 247. Rest of Asia-Pacific Customer Success Software, by Application USD Million (2023-2028)
  • Table 248. Rest of Asia-Pacific Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 249. Rest of Asia-Pacific Customer Success Software, by Components USD Million (2023-2028)
  • Table 250. Rest of Asia-Pacific Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 251. Rest of Asia-Pacific Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 252. Europe Customer Success Software, by Country USD Million (2023-2028)
  • Table 253. Europe Customer Success Software, by Application USD Million (2023-2028)
  • Table 254. Europe Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 255. Europe Customer Success Software, by Components USD Million (2023-2028)
  • Table 256. Europe Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 257. Europe Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 258. Germany Customer Success Software, by Application USD Million (2023-2028)
  • Table 259. Germany Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 260. Germany Customer Success Software, by Components USD Million (2023-2028)
  • Table 261. Germany Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 262. Germany Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 263. France Customer Success Software, by Application USD Million (2023-2028)
  • Table 264. France Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 265. France Customer Success Software, by Components USD Million (2023-2028)
  • Table 266. France Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 267. France Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 268. Italy Customer Success Software, by Application USD Million (2023-2028)
  • Table 269. Italy Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 270. Italy Customer Success Software, by Components USD Million (2023-2028)
  • Table 271. Italy Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 272. Italy Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 273. United Kingdom Customer Success Software, by Application USD Million (2023-2028)
  • Table 274. United Kingdom Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 275. United Kingdom Customer Success Software, by Components USD Million (2023-2028)
  • Table 276. United Kingdom Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 277. United Kingdom Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 278. Netherlands Customer Success Software, by Application USD Million (2023-2028)
  • Table 279. Netherlands Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 280. Netherlands Customer Success Software, by Components USD Million (2023-2028)
  • Table 281. Netherlands Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 282. Netherlands Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 283. Rest of Europe Customer Success Software, by Application USD Million (2023-2028)
  • Table 284. Rest of Europe Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 285. Rest of Europe Customer Success Software, by Components USD Million (2023-2028)
  • Table 286. Rest of Europe Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 287. Rest of Europe Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 288. MEA Customer Success Software, by Country USD Million (2023-2028)
  • Table 289. MEA Customer Success Software, by Application USD Million (2023-2028)
  • Table 290. MEA Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 291. MEA Customer Success Software, by Components USD Million (2023-2028)
  • Table 292. MEA Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 293. MEA Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 294. Middle East Customer Success Software, by Application USD Million (2023-2028)
  • Table 295. Middle East Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 296. Middle East Customer Success Software, by Components USD Million (2023-2028)
  • Table 297. Middle East Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 298. Middle East Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 299. Africa Customer Success Software, by Application USD Million (2023-2028)
  • Table 300. Africa Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 301. Africa Customer Success Software, by Components USD Million (2023-2028)
  • Table 302. Africa Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 303. Africa Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 304. North America Customer Success Software, by Country USD Million (2023-2028)
  • Table 305. North America Customer Success Software, by Application USD Million (2023-2028)
  • Table 306. North America Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 307. North America Customer Success Software, by Components USD Million (2023-2028)
  • Table 308. North America Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 309. North America Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 310. United States Customer Success Software, by Application USD Million (2023-2028)
  • Table 311. United States Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 312. United States Customer Success Software, by Components USD Million (2023-2028)
  • Table 313. United States Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 314. United States Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 315. Canada Customer Success Software, by Application USD Million (2023-2028)
  • Table 316. Canada Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 317. Canada Customer Success Software, by Components USD Million (2023-2028)
  • Table 318. Canada Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 319. Canada Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 320. Mexico Customer Success Software, by Application USD Million (2023-2028)
  • Table 321. Mexico Customer Success Software, by Deployment Mode USD Million (2023-2028)
  • Table 322. Mexico Customer Success Software, by Components USD Million (2023-2028)
  • Table 323. Mexico Customer Success Software, by Organization Size USD Million (2023-2028)
  • Table 324. Mexico Customer Success Software, by Industry Verticals USD Million (2023-2028)
  • Table 325. Research Programs/Design for This Report
  • Table 326. Key Data Information from Secondary Sources
  • Table 327. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Success Software: by Application USD Million (2017-2022)
  • Figure 5. Global Customer Success Software: by Deployment Mode USD Million (2017-2022)
  • Figure 6. Global Customer Success Software: by Components USD Million (2017-2022)
  • Figure 7. Global Customer Success Software: by Organization Size USD Million (2017-2022)
  • Figure 8. Global Customer Success Software: by Industry Verticals USD Million (2017-2022)
  • Figure 9. South America Customer Success Software Share (%), by Country
  • Figure 10. Asia Pacific Customer Success Software Share (%), by Country
  • Figure 11. Europe Customer Success Software Share (%), by Country
  • Figure 12. MEA Customer Success Software Share (%), by Country
  • Figure 13. North America Customer Success Software Share (%), by Country
  • Figure 14. Global Customer Success Software share by Players 2022 (%)
  • Figure 15. Global Customer Success Software share by Players (Top 3) 2022(%)
  • Figure 16. Global Customer Success Software share by Players (Top 5) 2022(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Gainsight (United States) Revenue, Net Income and Gross profit
  • Figure 19. Gainsight (United States) Revenue: by Geography 2022
  • Figure 20. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 21. Salesforce (United States) Revenue: by Geography 2022
  • Figure 22. Freshworks (United States) Revenue, Net Income and Gross profit
  • Figure 23. Freshworks (United States) Revenue: by Geography 2022
  • Figure 24. Totango (United States) Revenue, Net Income and Gross profit
  • Figure 25. Totango (United States) Revenue: by Geography 2022
  • Figure 26. Amity (Canada) Revenue, Net Income and Gross profit
  • Figure 27. Amity (Canada) Revenue: by Geography 2022
  • Figure 28. Strikedeck (United States) Revenue, Net Income and Gross profit
  • Figure 29. Strikedeck (United States) Revenue: by Geography 2022
  • Figure 30. ChurnZero (United States) Revenue, Net Income and Gross profit
  • Figure 31. ChurnZero (United States) Revenue: by Geography 2022
  • Figure 32. ClientSuccess (United States) Revenue, Net Income and Gross profit
  • Figure 33. ClientSuccess (United States) Revenue: by Geography 2022
  • Figure 34. Bolstra (United States) Revenue, Net Income and Gross profit
  • Figure 35. Bolstra (United States) Revenue: by Geography 2022
  • Figure 36. Salesmachine (United States) Revenue, Net Income and Gross profit
  • Figure 37. Salesmachine (United States) Revenue: by Geography 2022
  • Figure 38. Global Customer Success Software: by Application USD Million (2023-2028)
  • Figure 39. Global Customer Success Software: by Deployment Mode USD Million (2023-2028)
  • Figure 40. Global Customer Success Software: by Components USD Million (2023-2028)
  • Figure 41. Global Customer Success Software: by Organization Size USD Million (2023-2028)
  • Figure 42. Global Customer Success Software: by Industry Verticals USD Million (2023-2028)
  • Figure 43. South America Customer Success Software Share (%), by Country
  • Figure 44. Asia Pacific Customer Success Software Share (%), by Country
  • Figure 45. Europe Customer Success Software Share (%), by Country
  • Figure 46. MEA Customer Success Software Share (%), by Country
  • Figure 47. North America Customer Success Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Gainsight (United States)
  • Salesforce (United States)
  • Freshworks (United States)
  • Totango (United States)
  • Amity (Canada)
  • Strikedeck (United States)
  • ChurnZero (United States)
  • ClientSuccess (United States)
  • Bolstra (United States)
  • Salesmachine (United States)
Additional players considered in the study are as follows:
UserIQ (United States) , Planhat (Sweden) , AppsForOps (Australia) , Catalyst (United States) , Armatic Technologies (United States) , CustomerSuccessBox (United States) , Client Share (England) , Wootric (United States) , Komiko (United States) , Akita (Ireland)
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Nov 2023 223 Pages 70 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Customer Success Software Quantitative research analysis
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Due to pricing constraints we only profile limited players in the study that includes a mix list of leaders and emerging players, however for evaluation of market size the coverage includes 100+ players.
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