Global IVR System research

IVR System Comprehensive Study by Application (Banking Financial Services and Insurance (BFSI), Healthcare, Hospitality, IT & Telecommunication, Others), Technology (Speech Based, Touch Tone Based, Text to Speech), Service (Installation, Training & Education, Maintenance & Support), Solution (Call Routing, Outbound, Self-Service) Players and Region - Global Market Outlook to 2030

IVR System Market by XX Submarkets | Forecast Years 2024-2030  

Access Sample Report Make An Enquiry Before Purchase
  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About IVR System
Interactive Voice Response (IVR) System is an automated telephony system that allows the human caller to interact with the system (back end framework) by voice, or a combination of voice and touch-tone (DTMF) commands. IVR systems provide scalability to contact centers which remove the need for human attendants to answer calls. They enable intelligent, segmented call routing based on the information they gather, allowing for faster call resolution.

AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)


The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global IVR System market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

8X8, Inc. (United States), Nuance Communications, Inc. (United States), Convergys Corporation (United States), Avaya Inc. (United States), Cisco Systems, Inc. (United States), AT&T Inc. (United States), West Corporation (United States), Genesys Telecommunication Laboratories, Inc. (United States), Verizon Communications Inc. (United States), IVR Lab (United States) and Aspect Software Parent Inc. (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are 24/7 Customer, Inc. (United States), inContact Inc. (United States), NewVoiceMedia (United Kingdom) and Five9, Inc. (United States).

Segmentation Overview
AMA Research has segmented the market of Global IVR System market by , Application (Banking Financial Services and Insurance (BFSI), Healthcare, Hospitality, IT & Telecommunication and Others) and Region.



On the basis of geography, the market of IVR System has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Technology, the sub-segment i.e. Speech Based will boost the IVR System market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Service, the sub-segment i.e. Installation will boost the IVR System market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Solution, the sub-segment i.e. Call Routing will boost the IVR System market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Incorporation of voice biometrics

Market Growth Drivers:
Rising Number of Operational BPOs and Individual Contact Centers and Increasing Number of Customer Support and Sales Teams across Organizations

Challenges:
Interactive Voice Response Menus are Too Long Sometimes

Restraints:
Increasing Security Concerns in Data Encryption

Opportunities:
Growing IVR Application Areas and Increasing Demand for IVR-Based Outbound Services

Market Leaders and their expansionary development strategies
In Nov 2019, Five9 Acquires Whendu To Drive Contact Center Cloud Migration. Cloud contact center software specialist Five9 is acquiring iPaaS specialist When to help enterprises migrate to the cloud.
In May 2019, Ahli United Bank (AUB) announced upgrading its IVR (Interactive Voice Response) system to a new Visual IVR. The latest service, AUB said, allows customers to communicate with the Bank’s Contact Centre through a Visual Interactive Voice Response (VIVR) system when they call AUB’s Phone Banking.


Key Target Audience
Investors and consultants, System Integrators, Government Organizations, Research/Consultancy firms, Technology solution providers, IT Solution Providers and Educational Institutes

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Application
  • Banking Financial Services and Insurance (BFSI)
  • Healthcare
  • Hospitality
  • IT & Telecommunication
  • Others
By Technology
  • Speech Based
  • Touch Tone Based
  • Text to Speech

By Service
  • Installation
  • Training & Education
  • Maintenance & Support

By Solution
  • Call Routing
  • Outbound
  • Self-Service

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rising Number of Operational BPOs and Individual Contact Centers
      • 3.2.2. Increasing Number of Customer Support and Sales Teams across Organizations
    • 3.3. Market Challenges
      • 3.3.1. Interactive Voice Response Menus are Too Long Sometimes
    • 3.4. Market Trends
      • 3.4.1. Incorporation of voice biometrics
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global IVR System, by Application, Technology, Service, Solution and Region (value) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global IVR System (Value)
      • 5.2.1. Global IVR System by: Application (Value)
        • 5.2.1.1. Banking Financial Services and Insurance (BFSI)
        • 5.2.1.2. Healthcare
        • 5.2.1.3. Hospitality
        • 5.2.1.4. IT & Telecommunication
        • 5.2.1.5. Others
      • 5.2.2. Global IVR System by: Technology (Value)
        • 5.2.2.1. Speech Based
        • 5.2.2.2. Touch Tone Based
        • 5.2.2.3. Text to Speech
      • 5.2.3. Global IVR System by: Service (Value)
        • 5.2.3.1. Installation
        • 5.2.3.2. Training & Education
        • 5.2.3.3. Maintenance & Support
      • 5.2.4. Global IVR System by: Solution (Value)
        • 5.2.4.1. Call Routing
        • 5.2.4.2. Outbound
        • 5.2.4.3. Self-Service
      • 5.2.5. Global IVR System Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. IVR System: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. 8X8, Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Nuance Communications, Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Convergys Corporation (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Avaya Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Cisco Systems, Inc. (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. AT&T Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. West Corporation (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Genesys Telecommunication Laboratories, Inc. (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Verizon Communications Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. IVR Lab (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Aspect Software Parent Inc. (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global IVR System Sale, by Application, Technology, Service, Solution and Region (value) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global IVR System (Value)
      • 7.2.1. Global IVR System by: Application (Value)
        • 7.2.1.1. Banking Financial Services and Insurance (BFSI)
        • 7.2.1.2. Healthcare
        • 7.2.1.3. Hospitality
        • 7.2.1.4. IT & Telecommunication
        • 7.2.1.5. Others
      • 7.2.2. Global IVR System by: Technology (Value)
        • 7.2.2.1. Speech Based
        • 7.2.2.2. Touch Tone Based
        • 7.2.2.3. Text to Speech
      • 7.2.3. Global IVR System by: Service (Value)
        • 7.2.3.1. Installation
        • 7.2.3.2. Training & Education
        • 7.2.3.3. Maintenance & Support
      • 7.2.4. Global IVR System by: Solution (Value)
        • 7.2.4.1. Call Routing
        • 7.2.4.2. Outbound
        • 7.2.4.3. Self-Service
      • 7.2.5. Global IVR System Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. IVR System: by Application(USD Million)
  • Table 2. IVR System Banking Financial Services and Insurance (BFSI) , by Region USD Million (2018-2023)
  • Table 3. IVR System Healthcare , by Region USD Million (2018-2023)
  • Table 4. IVR System Hospitality , by Region USD Million (2018-2023)
  • Table 5. IVR System IT & Telecommunication , by Region USD Million (2018-2023)
  • Table 6. IVR System Others , by Region USD Million (2018-2023)
  • Table 7. IVR System: by Technology(USD Million)
  • Table 8. IVR System Speech Based , by Region USD Million (2018-2023)
  • Table 9. IVR System Touch Tone Based , by Region USD Million (2018-2023)
  • Table 10. IVR System Text to Speech , by Region USD Million (2018-2023)
  • Table 11. IVR System: by Service(USD Million)
  • Table 12. IVR System Installation , by Region USD Million (2018-2023)
  • Table 13. IVR System Training & Education , by Region USD Million (2018-2023)
  • Table 14. IVR System Maintenance & Support , by Region USD Million (2018-2023)
  • Table 15. IVR System: by Solution(USD Million)
  • Table 16. IVR System Call Routing , by Region USD Million (2018-2023)
  • Table 17. IVR System Outbound , by Region USD Million (2018-2023)
  • Table 18. IVR System Self-Service , by Region USD Million (2018-2023)
  • Table 19. South America IVR System, by Country USD Million (2018-2023)
  • Table 20. South America IVR System, by Application USD Million (2018-2023)
  • Table 21. South America IVR System, by Technology USD Million (2018-2023)
  • Table 22. South America IVR System, by Service USD Million (2018-2023)
  • Table 23. South America IVR System, by Solution USD Million (2018-2023)
  • Table 24. Brazil IVR System, by Application USD Million (2018-2023)
  • Table 25. Brazil IVR System, by Technology USD Million (2018-2023)
  • Table 26. Brazil IVR System, by Service USD Million (2018-2023)
  • Table 27. Brazil IVR System, by Solution USD Million (2018-2023)
  • Table 28. Argentina IVR System, by Application USD Million (2018-2023)
  • Table 29. Argentina IVR System, by Technology USD Million (2018-2023)
  • Table 30. Argentina IVR System, by Service USD Million (2018-2023)
  • Table 31. Argentina IVR System, by Solution USD Million (2018-2023)
  • Table 32. Rest of South America IVR System, by Application USD Million (2018-2023)
  • Table 33. Rest of South America IVR System, by Technology USD Million (2018-2023)
  • Table 34. Rest of South America IVR System, by Service USD Million (2018-2023)
  • Table 35. Rest of South America IVR System, by Solution USD Million (2018-2023)
  • Table 36. Asia Pacific IVR System, by Country USD Million (2018-2023)
  • Table 37. Asia Pacific IVR System, by Application USD Million (2018-2023)
  • Table 38. Asia Pacific IVR System, by Technology USD Million (2018-2023)
  • Table 39. Asia Pacific IVR System, by Service USD Million (2018-2023)
  • Table 40. Asia Pacific IVR System, by Solution USD Million (2018-2023)
  • Table 41. China IVR System, by Application USD Million (2018-2023)
  • Table 42. China IVR System, by Technology USD Million (2018-2023)
  • Table 43. China IVR System, by Service USD Million (2018-2023)
  • Table 44. China IVR System, by Solution USD Million (2018-2023)
  • Table 45. Japan IVR System, by Application USD Million (2018-2023)
  • Table 46. Japan IVR System, by Technology USD Million (2018-2023)
  • Table 47. Japan IVR System, by Service USD Million (2018-2023)
  • Table 48. Japan IVR System, by Solution USD Million (2018-2023)
  • Table 49. India IVR System, by Application USD Million (2018-2023)
  • Table 50. India IVR System, by Technology USD Million (2018-2023)
  • Table 51. India IVR System, by Service USD Million (2018-2023)
  • Table 52. India IVR System, by Solution USD Million (2018-2023)
  • Table 53. South Korea IVR System, by Application USD Million (2018-2023)
  • Table 54. South Korea IVR System, by Technology USD Million (2018-2023)
  • Table 55. South Korea IVR System, by Service USD Million (2018-2023)
  • Table 56. South Korea IVR System, by Solution USD Million (2018-2023)
  • Table 57. Taiwan IVR System, by Application USD Million (2018-2023)
  • Table 58. Taiwan IVR System, by Technology USD Million (2018-2023)
  • Table 59. Taiwan IVR System, by Service USD Million (2018-2023)
  • Table 60. Taiwan IVR System, by Solution USD Million (2018-2023)
  • Table 61. Australia IVR System, by Application USD Million (2018-2023)
  • Table 62. Australia IVR System, by Technology USD Million (2018-2023)
  • Table 63. Australia IVR System, by Service USD Million (2018-2023)
  • Table 64. Australia IVR System, by Solution USD Million (2018-2023)
  • Table 65. Rest of Asia-Pacific IVR System, by Application USD Million (2018-2023)
  • Table 66. Rest of Asia-Pacific IVR System, by Technology USD Million (2018-2023)
  • Table 67. Rest of Asia-Pacific IVR System, by Service USD Million (2018-2023)
  • Table 68. Rest of Asia-Pacific IVR System, by Solution USD Million (2018-2023)
  • Table 69. Europe IVR System, by Country USD Million (2018-2023)
  • Table 70. Europe IVR System, by Application USD Million (2018-2023)
  • Table 71. Europe IVR System, by Technology USD Million (2018-2023)
  • Table 72. Europe IVR System, by Service USD Million (2018-2023)
  • Table 73. Europe IVR System, by Solution USD Million (2018-2023)
  • Table 74. Germany IVR System, by Application USD Million (2018-2023)
  • Table 75. Germany IVR System, by Technology USD Million (2018-2023)
  • Table 76. Germany IVR System, by Service USD Million (2018-2023)
  • Table 77. Germany IVR System, by Solution USD Million (2018-2023)
  • Table 78. France IVR System, by Application USD Million (2018-2023)
  • Table 79. France IVR System, by Technology USD Million (2018-2023)
  • Table 80. France IVR System, by Service USD Million (2018-2023)
  • Table 81. France IVR System, by Solution USD Million (2018-2023)
  • Table 82. Italy IVR System, by Application USD Million (2018-2023)
  • Table 83. Italy IVR System, by Technology USD Million (2018-2023)
  • Table 84. Italy IVR System, by Service USD Million (2018-2023)
  • Table 85. Italy IVR System, by Solution USD Million (2018-2023)
  • Table 86. United Kingdom IVR System, by Application USD Million (2018-2023)
  • Table 87. United Kingdom IVR System, by Technology USD Million (2018-2023)
  • Table 88. United Kingdom IVR System, by Service USD Million (2018-2023)
  • Table 89. United Kingdom IVR System, by Solution USD Million (2018-2023)
  • Table 90. Netherlands IVR System, by Application USD Million (2018-2023)
  • Table 91. Netherlands IVR System, by Technology USD Million (2018-2023)
  • Table 92. Netherlands IVR System, by Service USD Million (2018-2023)
  • Table 93. Netherlands IVR System, by Solution USD Million (2018-2023)
  • Table 94. Rest of Europe IVR System, by Application USD Million (2018-2023)
  • Table 95. Rest of Europe IVR System, by Technology USD Million (2018-2023)
  • Table 96. Rest of Europe IVR System, by Service USD Million (2018-2023)
  • Table 97. Rest of Europe IVR System, by Solution USD Million (2018-2023)
  • Table 98. MEA IVR System, by Country USD Million (2018-2023)
  • Table 99. MEA IVR System, by Application USD Million (2018-2023)
  • Table 100. MEA IVR System, by Technology USD Million (2018-2023)
  • Table 101. MEA IVR System, by Service USD Million (2018-2023)
  • Table 102. MEA IVR System, by Solution USD Million (2018-2023)
  • Table 103. Middle East IVR System, by Application USD Million (2018-2023)
  • Table 104. Middle East IVR System, by Technology USD Million (2018-2023)
  • Table 105. Middle East IVR System, by Service USD Million (2018-2023)
  • Table 106. Middle East IVR System, by Solution USD Million (2018-2023)
  • Table 107. Africa IVR System, by Application USD Million (2018-2023)
  • Table 108. Africa IVR System, by Technology USD Million (2018-2023)
  • Table 109. Africa IVR System, by Service USD Million (2018-2023)
  • Table 110. Africa IVR System, by Solution USD Million (2018-2023)
  • Table 111. North America IVR System, by Country USD Million (2018-2023)
  • Table 112. North America IVR System, by Application USD Million (2018-2023)
  • Table 113. North America IVR System, by Technology USD Million (2018-2023)
  • Table 114. North America IVR System, by Service USD Million (2018-2023)
  • Table 115. North America IVR System, by Solution USD Million (2018-2023)
  • Table 116. United States IVR System, by Application USD Million (2018-2023)
  • Table 117. United States IVR System, by Technology USD Million (2018-2023)
  • Table 118. United States IVR System, by Service USD Million (2018-2023)
  • Table 119. United States IVR System, by Solution USD Million (2018-2023)
  • Table 120. Canada IVR System, by Application USD Million (2018-2023)
  • Table 121. Canada IVR System, by Technology USD Million (2018-2023)
  • Table 122. Canada IVR System, by Service USD Million (2018-2023)
  • Table 123. Canada IVR System, by Solution USD Million (2018-2023)
  • Table 124. Mexico IVR System, by Application USD Million (2018-2023)
  • Table 125. Mexico IVR System, by Technology USD Million (2018-2023)
  • Table 126. Mexico IVR System, by Service USD Million (2018-2023)
  • Table 127. Mexico IVR System, by Solution USD Million (2018-2023)
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. IVR System: by Application(USD Million)
  • Table 140. IVR System Banking Financial Services and Insurance (BFSI) , by Region USD Million (2025-2030)
  • Table 141. IVR System Healthcare , by Region USD Million (2025-2030)
  • Table 142. IVR System Hospitality , by Region USD Million (2025-2030)
  • Table 143. IVR System IT & Telecommunication , by Region USD Million (2025-2030)
  • Table 144. IVR System Others , by Region USD Million (2025-2030)
  • Table 145. IVR System: by Technology(USD Million)
  • Table 146. IVR System Speech Based , by Region USD Million (2025-2030)
  • Table 147. IVR System Touch Tone Based , by Region USD Million (2025-2030)
  • Table 148. IVR System Text to Speech , by Region USD Million (2025-2030)
  • Table 149. IVR System: by Service(USD Million)
  • Table 150. IVR System Installation , by Region USD Million (2025-2030)
  • Table 151. IVR System Training & Education , by Region USD Million (2025-2030)
  • Table 152. IVR System Maintenance & Support , by Region USD Million (2025-2030)
  • Table 153. IVR System: by Solution(USD Million)
  • Table 154. IVR System Call Routing , by Region USD Million (2025-2030)
  • Table 155. IVR System Outbound , by Region USD Million (2025-2030)
  • Table 156. IVR System Self-Service , by Region USD Million (2025-2030)
  • Table 157. South America IVR System, by Country USD Million (2025-2030)
  • Table 158. South America IVR System, by Application USD Million (2025-2030)
  • Table 159. South America IVR System, by Technology USD Million (2025-2030)
  • Table 160. South America IVR System, by Service USD Million (2025-2030)
  • Table 161. South America IVR System, by Solution USD Million (2025-2030)
  • Table 162. Brazil IVR System, by Application USD Million (2025-2030)
  • Table 163. Brazil IVR System, by Technology USD Million (2025-2030)
  • Table 164. Brazil IVR System, by Service USD Million (2025-2030)
  • Table 165. Brazil IVR System, by Solution USD Million (2025-2030)
  • Table 166. Argentina IVR System, by Application USD Million (2025-2030)
  • Table 167. Argentina IVR System, by Technology USD Million (2025-2030)
  • Table 168. Argentina IVR System, by Service USD Million (2025-2030)
  • Table 169. Argentina IVR System, by Solution USD Million (2025-2030)
  • Table 170. Rest of South America IVR System, by Application USD Million (2025-2030)
  • Table 171. Rest of South America IVR System, by Technology USD Million (2025-2030)
  • Table 172. Rest of South America IVR System, by Service USD Million (2025-2030)
  • Table 173. Rest of South America IVR System, by Solution USD Million (2025-2030)
  • Table 174. Asia Pacific IVR System, by Country USD Million (2025-2030)
  • Table 175. Asia Pacific IVR System, by Application USD Million (2025-2030)
  • Table 176. Asia Pacific IVR System, by Technology USD Million (2025-2030)
  • Table 177. Asia Pacific IVR System, by Service USD Million (2025-2030)
  • Table 178. Asia Pacific IVR System, by Solution USD Million (2025-2030)
  • Table 179. China IVR System, by Application USD Million (2025-2030)
  • Table 180. China IVR System, by Technology USD Million (2025-2030)
  • Table 181. China IVR System, by Service USD Million (2025-2030)
  • Table 182. China IVR System, by Solution USD Million (2025-2030)
  • Table 183. Japan IVR System, by Application USD Million (2025-2030)
  • Table 184. Japan IVR System, by Technology USD Million (2025-2030)
  • Table 185. Japan IVR System, by Service USD Million (2025-2030)
  • Table 186. Japan IVR System, by Solution USD Million (2025-2030)
  • Table 187. India IVR System, by Application USD Million (2025-2030)
  • Table 188. India IVR System, by Technology USD Million (2025-2030)
  • Table 189. India IVR System, by Service USD Million (2025-2030)
  • Table 190. India IVR System, by Solution USD Million (2025-2030)
  • Table 191. South Korea IVR System, by Application USD Million (2025-2030)
  • Table 192. South Korea IVR System, by Technology USD Million (2025-2030)
  • Table 193. South Korea IVR System, by Service USD Million (2025-2030)
  • Table 194. South Korea IVR System, by Solution USD Million (2025-2030)
  • Table 195. Taiwan IVR System, by Application USD Million (2025-2030)
  • Table 196. Taiwan IVR System, by Technology USD Million (2025-2030)
  • Table 197. Taiwan IVR System, by Service USD Million (2025-2030)
  • Table 198. Taiwan IVR System, by Solution USD Million (2025-2030)
  • Table 199. Australia IVR System, by Application USD Million (2025-2030)
  • Table 200. Australia IVR System, by Technology USD Million (2025-2030)
  • Table 201. Australia IVR System, by Service USD Million (2025-2030)
  • Table 202. Australia IVR System, by Solution USD Million (2025-2030)
  • Table 203. Rest of Asia-Pacific IVR System, by Application USD Million (2025-2030)
  • Table 204. Rest of Asia-Pacific IVR System, by Technology USD Million (2025-2030)
  • Table 205. Rest of Asia-Pacific IVR System, by Service USD Million (2025-2030)
  • Table 206. Rest of Asia-Pacific IVR System, by Solution USD Million (2025-2030)
  • Table 207. Europe IVR System, by Country USD Million (2025-2030)
  • Table 208. Europe IVR System, by Application USD Million (2025-2030)
  • Table 209. Europe IVR System, by Technology USD Million (2025-2030)
  • Table 210. Europe IVR System, by Service USD Million (2025-2030)
  • Table 211. Europe IVR System, by Solution USD Million (2025-2030)
  • Table 212. Germany IVR System, by Application USD Million (2025-2030)
  • Table 213. Germany IVR System, by Technology USD Million (2025-2030)
  • Table 214. Germany IVR System, by Service USD Million (2025-2030)
  • Table 215. Germany IVR System, by Solution USD Million (2025-2030)
  • Table 216. France IVR System, by Application USD Million (2025-2030)
  • Table 217. France IVR System, by Technology USD Million (2025-2030)
  • Table 218. France IVR System, by Service USD Million (2025-2030)
  • Table 219. France IVR System, by Solution USD Million (2025-2030)
  • Table 220. Italy IVR System, by Application USD Million (2025-2030)
  • Table 221. Italy IVR System, by Technology USD Million (2025-2030)
  • Table 222. Italy IVR System, by Service USD Million (2025-2030)
  • Table 223. Italy IVR System, by Solution USD Million (2025-2030)
  • Table 224. United Kingdom IVR System, by Application USD Million (2025-2030)
  • Table 225. United Kingdom IVR System, by Technology USD Million (2025-2030)
  • Table 226. United Kingdom IVR System, by Service USD Million (2025-2030)
  • Table 227. United Kingdom IVR System, by Solution USD Million (2025-2030)
  • Table 228. Netherlands IVR System, by Application USD Million (2025-2030)
  • Table 229. Netherlands IVR System, by Technology USD Million (2025-2030)
  • Table 230. Netherlands IVR System, by Service USD Million (2025-2030)
  • Table 231. Netherlands IVR System, by Solution USD Million (2025-2030)
  • Table 232. Rest of Europe IVR System, by Application USD Million (2025-2030)
  • Table 233. Rest of Europe IVR System, by Technology USD Million (2025-2030)
  • Table 234. Rest of Europe IVR System, by Service USD Million (2025-2030)
  • Table 235. Rest of Europe IVR System, by Solution USD Million (2025-2030)
  • Table 236. MEA IVR System, by Country USD Million (2025-2030)
  • Table 237. MEA IVR System, by Application USD Million (2025-2030)
  • Table 238. MEA IVR System, by Technology USD Million (2025-2030)
  • Table 239. MEA IVR System, by Service USD Million (2025-2030)
  • Table 240. MEA IVR System, by Solution USD Million (2025-2030)
  • Table 241. Middle East IVR System, by Application USD Million (2025-2030)
  • Table 242. Middle East IVR System, by Technology USD Million (2025-2030)
  • Table 243. Middle East IVR System, by Service USD Million (2025-2030)
  • Table 244. Middle East IVR System, by Solution USD Million (2025-2030)
  • Table 245. Africa IVR System, by Application USD Million (2025-2030)
  • Table 246. Africa IVR System, by Technology USD Million (2025-2030)
  • Table 247. Africa IVR System, by Service USD Million (2025-2030)
  • Table 248. Africa IVR System, by Solution USD Million (2025-2030)
  • Table 249. North America IVR System, by Country USD Million (2025-2030)
  • Table 250. North America IVR System, by Application USD Million (2025-2030)
  • Table 251. North America IVR System, by Technology USD Million (2025-2030)
  • Table 252. North America IVR System, by Service USD Million (2025-2030)
  • Table 253. North America IVR System, by Solution USD Million (2025-2030)
  • Table 254. United States IVR System, by Application USD Million (2025-2030)
  • Table 255. United States IVR System, by Technology USD Million (2025-2030)
  • Table 256. United States IVR System, by Service USD Million (2025-2030)
  • Table 257. United States IVR System, by Solution USD Million (2025-2030)
  • Table 258. Canada IVR System, by Application USD Million (2025-2030)
  • Table 259. Canada IVR System, by Technology USD Million (2025-2030)
  • Table 260. Canada IVR System, by Service USD Million (2025-2030)
  • Table 261. Canada IVR System, by Solution USD Million (2025-2030)
  • Table 262. Mexico IVR System, by Application USD Million (2025-2030)
  • Table 263. Mexico IVR System, by Technology USD Million (2025-2030)
  • Table 264. Mexico IVR System, by Service USD Million (2025-2030)
  • Table 265. Mexico IVR System, by Solution USD Million (2025-2030)
  • Table 266. Research Programs/Design for This Report
  • Table 267. Key Data Information from Secondary Sources
  • Table 268. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global IVR System: by Application USD Million (2018-2023)
  • Figure 5. Global IVR System: by Technology USD Million (2018-2023)
  • Figure 6. Global IVR System: by Service USD Million (2018-2023)
  • Figure 7. Global IVR System: by Solution USD Million (2018-2023)
  • Figure 8. South America IVR System Share (%), by Country
  • Figure 9. Asia Pacific IVR System Share (%), by Country
  • Figure 10. Europe IVR System Share (%), by Country
  • Figure 11. MEA IVR System Share (%), by Country
  • Figure 12. North America IVR System Share (%), by Country
  • Figure 13. Global IVR System share by Players 2023 (%)
  • Figure 14. Global IVR System share by Players (Top 3) 2023(%)
  • Figure 15. Global IVR System share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. 8X8, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 18. 8X8, Inc. (United States) Revenue: by Geography 2023
  • Figure 19. Nuance Communications, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 20. Nuance Communications, Inc. (United States) Revenue: by Geography 2023
  • Figure 21. Convergys Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 22. Convergys Corporation (United States) Revenue: by Geography 2023
  • Figure 23. Avaya Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 24. Avaya Inc. (United States) Revenue: by Geography 2023
  • Figure 25. Cisco Systems, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 26. Cisco Systems, Inc. (United States) Revenue: by Geography 2023
  • Figure 27. AT&T Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. AT&T Inc. (United States) Revenue: by Geography 2023
  • Figure 29. West Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 30. West Corporation (United States) Revenue: by Geography 2023
  • Figure 31. Genesys Telecommunication Laboratories, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 32. Genesys Telecommunication Laboratories, Inc. (United States) Revenue: by Geography 2023
  • Figure 33. Verizon Communications Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 34. Verizon Communications Inc. (United States) Revenue: by Geography 2023
  • Figure 35. IVR Lab (United States) Revenue, Net Income and Gross profit
  • Figure 36. IVR Lab (United States) Revenue: by Geography 2023
  • Figure 37. Aspect Software Parent Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 38. Aspect Software Parent Inc. (United States) Revenue: by Geography 2023
  • Figure 39. Global IVR System: by Application USD Million (2025-2030)
  • Figure 40. Global IVR System: by Technology USD Million (2025-2030)
  • Figure 41. Global IVR System: by Service USD Million (2025-2030)
  • Figure 42. Global IVR System: by Solution USD Million (2025-2030)
  • Figure 43. South America IVR System Share (%), by Country
  • Figure 44. Asia Pacific IVR System Share (%), by Country
  • Figure 45. Europe IVR System Share (%), by Country
  • Figure 46. MEA IVR System Share (%), by Country
  • Figure 47. North America IVR System Share (%), by Country
List of companies from research coverage that are profiled in the study
  • 8X8, Inc. (United States)
  • Nuance Communications, Inc. (United States)
  • Convergys Corporation (United States)
  • Avaya Inc. (United States)
  • Cisco Systems, Inc. (United States)
  • AT&T Inc. (United States)
  • West Corporation (United States)
  • Genesys Telecommunication Laboratories, Inc. (United States)
  • Verizon Communications Inc. (United States)
  • IVR Lab (United States)
  • Aspect Software Parent Inc. (United States)
Additional players considered in the study are as follows:
24/7 Customer, Inc. (United States) , inContact Inc. (United States) , NewVoiceMedia (United Kingdom) , Five9, Inc. (United States)
Select User Access Type

Key Highlights of Report


Mar 2024 216 Pages 84 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

Request Sample Pages

Budget constraints? Get in touch with us for special pricing


Check Discount Now
Global IVR System research Quantitative research analysis
Global IVR System research Qualitative Industry Analysis
DOWNLOAD SAMPLE PDF

Talk to Our Experts

Want to Customize Study?


"We employ Market statistics, Industry benchmarking, Patent analysis, and Technological Insights to derive requirements and provide customize scope of work."

Make an Enquiry Now

Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as 8X8, Inc. (United States), Nuance Communications, Inc. (United States), Convergys Corporation (United States), Avaya Inc. (United States), Cisco Systems, Inc. (United States), AT&T Inc. (United States), West Corporation (United States), Genesys Telecommunication Laboratories, Inc. (United States), Verizon Communications Inc. (United States), IVR Lab (United States) and Aspect Software Parent Inc. (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Incorporation of voice biometrics" is seen as one of major influencing trends for IVR System Market during projected period 2023-2030.
The IVR System market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

Know More About Global IVR System research Report?

Have a Query? Click Here

Other Related Reports

Collision Avoidance System Comprehensive Study by Application (Automotive, Aerospace, Railway, Marine, Construction & Mining), Components (Radar, Lidar, Camera, Ultrasonic), Functions (Adaptive Cruis...
$ 3650
Restaurant Online Ordering System Comprehensive Study by Platform (Desktop, Tablet, Mobile), Delivery Models (Full Service Focused Delivery Model, Order Focused Delivery System Model, Logistics Focus...
$ 3650
IT Asset Disposition Comprehensive Study by Type (Computer/Laptops, Servers, Mobile Devices, Storage Devices, Peripherals), Services (Data Destruction/Data Sanitization {On-Site Data Destruction, Off...
$ 3750
Life Insurance Policy Administration Systems Comprehensive Study by Type (Software, Services (Managed Services, Professional Services)), Policy Administration (Policy Lifecycle, Underwriting, Contrac...
$ 3650
Testing, Inspection, And Certification TIC For Apparel Comprehensive Study by Type (Fabric Check, Garment Labeling, Workmanship Assessment, Other), Application (Adult Apparel, Children Apparel), End ...
$ 3450
Recruitment Process Outsourcing Comprehensive Study by Application (BFSI, Healthcare, Telecom, Manufacturing, Others), Type (Partially Outsourced, Fully Outsourced), Enterprise Size (Small & Medium E...
$ 3450