Global Help Desk Systems

Help Desk Systems Comprehensive Study by End users (Education, IT, Telecom, Government, BFSI, Healthcare), Components (Solutions, Software), Deployment (On premise, Cloud), Organisation size (SMEs, Large enterprises) Players and Region - Global Market Outlook to 2026

Help Desk Systems Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Help Desk Systems Market?

Help desk is the resource which is intended to provide the customer or end user with information and support that is related to a company's or institution's products and services. The purpose of a help desk system is usually to troubleshoot problems and provide guidance about products such as computers, electronic equipment, food, apparel, or software. The help desk system includes IT service management and asset management.

The market study is being classified and major geographies with country level break-up.

Freshworks Inc. (United States), Zendesk (United States), Zoho Corporation Pvt. Ltd. (India), Wrike, Inc. (United States), Vision Helpdesk (India), Teamwork.com, Ltd. (United Kingdom), Apptivo Inc (United States), Quick Base (United States), BMC Software, Inc. (United States) and SherpaDesk (United States) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Samanage Ltd. (United States), TeamSupport (United States) and xSellco Limited (Ireland).

The companies are now exploring the market by adopting mergers & acquisitions, expansions, investments, new developments in existing products and collaborations as their preferred strategies. The players are also exploring new geographies and industries through expansions and acquisitions so as to avail a competitive advantage through combined synergies. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Help Desk Systems market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Help Desk Systems market by Type, Application and Region.

On the basis of geography, the market of Help Desk Systems has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Increasing demand for automated routine process
  • Wide range of applications in industries

Market Trend
  • Technological development in help desk software

Restraints
  • High initial costs may hamper the market growth

Opportunities
  • Increasing need for help desk support is boosting the market

Challenges
  • Lack of awareness among the individuals


Market Leaders and some development strategies
In March 2019, Zoho has acquired ePoise which offers an application that enables its users to prepare for interviews through video lessons and feedback from the other users.



Key Target Audience
Software developers, Government associations, Research organisations, software vendors and Others

Report Objectives / Segmentation Covered

By End users
  • Education
  • IT
  • Telecom
  • Government
  • BFSI
  • Healthcare

By Components
  • Solutions
  • Software

By Deployment
  • On premise
  • Cloud

By Organisation size
  • SMEs
  • Large enterprises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing demand for automated routine process
      • 3.2.2. Wide range of applications in industries
    • 3.3. Market Challenges
      • 3.3.1. Lack of awareness among the individuals
    • 3.4. Market Trends
      • 3.4.1. Technological development in help desk software
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Help Desk Systems, by End users, Components, Deployment, Organisation size and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Help Desk Systems (Value)
      • 5.2.1. Global Help Desk Systems by: End users (Value)
        • 5.2.1.1. Education
        • 5.2.1.2. IT
        • 5.2.1.3. Telecom
        • 5.2.1.4. Government
        • 5.2.1.5. BFSI
        • 5.2.1.6. Healthcare
      • 5.2.2. Global Help Desk Systems by: Components (Value)
        • 5.2.2.1. Solutions
        • 5.2.2.2. Software
      • 5.2.3. Global Help Desk Systems by: Deployment (Value)
        • 5.2.3.1. On premise
        • 5.2.3.2. Cloud
      • 5.2.4. Global Help Desk Systems by: Organisation size (Value)
        • 5.2.4.1. SMEs
        • 5.2.4.2. Large enterprises
      • 5.2.5. Global Help Desk Systems Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Help Desk Systems: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Freshworks Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Zendesk (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Zoho Corporation Pvt. Ltd. (India)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Wrike, Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Vision Helpdesk (India)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Teamwork.com, Ltd. (United Kingdom)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Apptivo Inc (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Quick Base (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. BMC Software, Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. SherpaDesk (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Help Desk Systems Sale, by End users, Components, Deployment, Organisation size and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Help Desk Systems (Value)
      • 7.2.1. Global Help Desk Systems by: End users (Value)
        • 7.2.1.1. Education
        • 7.2.1.2. IT
        • 7.2.1.3. Telecom
        • 7.2.1.4. Government
        • 7.2.1.5. BFSI
        • 7.2.1.6. Healthcare
      • 7.2.2. Global Help Desk Systems by: Components (Value)
        • 7.2.2.1. Solutions
        • 7.2.2.2. Software
      • 7.2.3. Global Help Desk Systems by: Deployment (Value)
        • 7.2.3.1. On premise
        • 7.2.3.2. Cloud
      • 7.2.4. Global Help Desk Systems by: Organisation size (Value)
        • 7.2.4.1. SMEs
        • 7.2.4.2. Large enterprises
      • 7.2.5. Global Help Desk Systems Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Help Desk Systems: by End users(USD Million)
  • Table 2. Help Desk Systems Education , by Region USD Million (2015-2020)
  • Table 3. Help Desk Systems IT , by Region USD Million (2015-2020)
  • Table 4. Help Desk Systems Telecom , by Region USD Million (2015-2020)
  • Table 5. Help Desk Systems Government , by Region USD Million (2015-2020)
  • Table 6. Help Desk Systems BFSI , by Region USD Million (2015-2020)
  • Table 7. Help Desk Systems Healthcare , by Region USD Million (2015-2020)
  • Table 8. Help Desk Systems: by Components(USD Million)
  • Table 9. Help Desk Systems Solutions , by Region USD Million (2015-2020)
  • Table 10. Help Desk Systems Software , by Region USD Million (2015-2020)
  • Table 11. Help Desk Systems: by Deployment(USD Million)
  • Table 12. Help Desk Systems On premise , by Region USD Million (2015-2020)
  • Table 13. Help Desk Systems Cloud , by Region USD Million (2015-2020)
  • Table 14. Help Desk Systems: by Organisation size(USD Million)
  • Table 15. Help Desk Systems SMEs , by Region USD Million (2015-2020)
  • Table 16. Help Desk Systems Large enterprises , by Region USD Million (2015-2020)
  • Table 17. South America Help Desk Systems, by Country USD Million (2015-2020)
  • Table 18. South America Help Desk Systems, by End users USD Million (2015-2020)
  • Table 19. South America Help Desk Systems, by Components USD Million (2015-2020)
  • Table 20. South America Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 21. South America Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 22. Brazil Help Desk Systems, by End users USD Million (2015-2020)
  • Table 23. Brazil Help Desk Systems, by Components USD Million (2015-2020)
  • Table 24. Brazil Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 25. Brazil Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 26. Argentina Help Desk Systems, by End users USD Million (2015-2020)
  • Table 27. Argentina Help Desk Systems, by Components USD Million (2015-2020)
  • Table 28. Argentina Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 29. Argentina Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 30. Rest of South America Help Desk Systems, by End users USD Million (2015-2020)
  • Table 31. Rest of South America Help Desk Systems, by Components USD Million (2015-2020)
  • Table 32. Rest of South America Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 33. Rest of South America Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 34. Asia Pacific Help Desk Systems, by Country USD Million (2015-2020)
  • Table 35. Asia Pacific Help Desk Systems, by End users USD Million (2015-2020)
  • Table 36. Asia Pacific Help Desk Systems, by Components USD Million (2015-2020)
  • Table 37. Asia Pacific Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 38. Asia Pacific Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 39. China Help Desk Systems, by End users USD Million (2015-2020)
  • Table 40. China Help Desk Systems, by Components USD Million (2015-2020)
  • Table 41. China Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 42. China Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 43. Japan Help Desk Systems, by End users USD Million (2015-2020)
  • Table 44. Japan Help Desk Systems, by Components USD Million (2015-2020)
  • Table 45. Japan Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 46. Japan Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 47. India Help Desk Systems, by End users USD Million (2015-2020)
  • Table 48. India Help Desk Systems, by Components USD Million (2015-2020)
  • Table 49. India Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 50. India Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 51. South Korea Help Desk Systems, by End users USD Million (2015-2020)
  • Table 52. South Korea Help Desk Systems, by Components USD Million (2015-2020)
  • Table 53. South Korea Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 54. South Korea Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 55. Taiwan Help Desk Systems, by End users USD Million (2015-2020)
  • Table 56. Taiwan Help Desk Systems, by Components USD Million (2015-2020)
  • Table 57. Taiwan Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 58. Taiwan Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 59. Australia Help Desk Systems, by End users USD Million (2015-2020)
  • Table 60. Australia Help Desk Systems, by Components USD Million (2015-2020)
  • Table 61. Australia Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 62. Australia Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 63. Rest of Asia-Pacific Help Desk Systems, by End users USD Million (2015-2020)
  • Table 64. Rest of Asia-Pacific Help Desk Systems, by Components USD Million (2015-2020)
  • Table 65. Rest of Asia-Pacific Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 66. Rest of Asia-Pacific Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 67. Europe Help Desk Systems, by Country USD Million (2015-2020)
  • Table 68. Europe Help Desk Systems, by End users USD Million (2015-2020)
  • Table 69. Europe Help Desk Systems, by Components USD Million (2015-2020)
  • Table 70. Europe Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 71. Europe Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 72. Germany Help Desk Systems, by End users USD Million (2015-2020)
  • Table 73. Germany Help Desk Systems, by Components USD Million (2015-2020)
  • Table 74. Germany Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 75. Germany Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 76. France Help Desk Systems, by End users USD Million (2015-2020)
  • Table 77. France Help Desk Systems, by Components USD Million (2015-2020)
  • Table 78. France Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 79. France Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 80. Italy Help Desk Systems, by End users USD Million (2015-2020)
  • Table 81. Italy Help Desk Systems, by Components USD Million (2015-2020)
  • Table 82. Italy Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 83. Italy Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 84. United Kingdom Help Desk Systems, by End users USD Million (2015-2020)
  • Table 85. United Kingdom Help Desk Systems, by Components USD Million (2015-2020)
  • Table 86. United Kingdom Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 87. United Kingdom Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 88. Netherlands Help Desk Systems, by End users USD Million (2015-2020)
  • Table 89. Netherlands Help Desk Systems, by Components USD Million (2015-2020)
  • Table 90. Netherlands Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 91. Netherlands Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 92. Rest of Europe Help Desk Systems, by End users USD Million (2015-2020)
  • Table 93. Rest of Europe Help Desk Systems, by Components USD Million (2015-2020)
  • Table 94. Rest of Europe Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 95. Rest of Europe Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 96. MEA Help Desk Systems, by Country USD Million (2015-2020)
  • Table 97. MEA Help Desk Systems, by End users USD Million (2015-2020)
  • Table 98. MEA Help Desk Systems, by Components USD Million (2015-2020)
  • Table 99. MEA Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 100. MEA Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 101. Middle East Help Desk Systems, by End users USD Million (2015-2020)
  • Table 102. Middle East Help Desk Systems, by Components USD Million (2015-2020)
  • Table 103. Middle East Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 104. Middle East Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 105. Africa Help Desk Systems, by End users USD Million (2015-2020)
  • Table 106. Africa Help Desk Systems, by Components USD Million (2015-2020)
  • Table 107. Africa Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 108. Africa Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 109. North America Help Desk Systems, by Country USD Million (2015-2020)
  • Table 110. North America Help Desk Systems, by End users USD Million (2015-2020)
  • Table 111. North America Help Desk Systems, by Components USD Million (2015-2020)
  • Table 112. North America Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 113. North America Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 114. United States Help Desk Systems, by End users USD Million (2015-2020)
  • Table 115. United States Help Desk Systems, by Components USD Million (2015-2020)
  • Table 116. United States Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 117. United States Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 118. Canada Help Desk Systems, by End users USD Million (2015-2020)
  • Table 119. Canada Help Desk Systems, by Components USD Million (2015-2020)
  • Table 120. Canada Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 121. Canada Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 122. Mexico Help Desk Systems, by End users USD Million (2015-2020)
  • Table 123. Mexico Help Desk Systems, by Components USD Million (2015-2020)
  • Table 124. Mexico Help Desk Systems, by Deployment USD Million (2015-2020)
  • Table 125. Mexico Help Desk Systems, by Organisation size USD Million (2015-2020)
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Help Desk Systems: by End users(USD Million)
  • Table 137. Help Desk Systems Education , by Region USD Million (2021-2026)
  • Table 138. Help Desk Systems IT , by Region USD Million (2021-2026)
  • Table 139. Help Desk Systems Telecom , by Region USD Million (2021-2026)
  • Table 140. Help Desk Systems Government , by Region USD Million (2021-2026)
  • Table 141. Help Desk Systems BFSI , by Region USD Million (2021-2026)
  • Table 142. Help Desk Systems Healthcare , by Region USD Million (2021-2026)
  • Table 143. Help Desk Systems: by Components(USD Million)
  • Table 144. Help Desk Systems Solutions , by Region USD Million (2021-2026)
  • Table 145. Help Desk Systems Software , by Region USD Million (2021-2026)
  • Table 146. Help Desk Systems: by Deployment(USD Million)
  • Table 147. Help Desk Systems On premise , by Region USD Million (2021-2026)
  • Table 148. Help Desk Systems Cloud , by Region USD Million (2021-2026)
  • Table 149. Help Desk Systems: by Organisation size(USD Million)
  • Table 150. Help Desk Systems SMEs , by Region USD Million (2021-2026)
  • Table 151. Help Desk Systems Large enterprises , by Region USD Million (2021-2026)
  • Table 152. South America Help Desk Systems, by Country USD Million (2021-2026)
  • Table 153. South America Help Desk Systems, by End users USD Million (2021-2026)
  • Table 154. South America Help Desk Systems, by Components USD Million (2021-2026)
  • Table 155. South America Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 156. South America Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 157. Brazil Help Desk Systems, by End users USD Million (2021-2026)
  • Table 158. Brazil Help Desk Systems, by Components USD Million (2021-2026)
  • Table 159. Brazil Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 160. Brazil Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 161. Argentina Help Desk Systems, by End users USD Million (2021-2026)
  • Table 162. Argentina Help Desk Systems, by Components USD Million (2021-2026)
  • Table 163. Argentina Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 164. Argentina Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 165. Rest of South America Help Desk Systems, by End users USD Million (2021-2026)
  • Table 166. Rest of South America Help Desk Systems, by Components USD Million (2021-2026)
  • Table 167. Rest of South America Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 168. Rest of South America Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 169. Asia Pacific Help Desk Systems, by Country USD Million (2021-2026)
  • Table 170. Asia Pacific Help Desk Systems, by End users USD Million (2021-2026)
  • Table 171. Asia Pacific Help Desk Systems, by Components USD Million (2021-2026)
  • Table 172. Asia Pacific Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 173. Asia Pacific Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 174. China Help Desk Systems, by End users USD Million (2021-2026)
  • Table 175. China Help Desk Systems, by Components USD Million (2021-2026)
  • Table 176. China Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 177. China Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 178. Japan Help Desk Systems, by End users USD Million (2021-2026)
  • Table 179. Japan Help Desk Systems, by Components USD Million (2021-2026)
  • Table 180. Japan Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 181. Japan Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 182. India Help Desk Systems, by End users USD Million (2021-2026)
  • Table 183. India Help Desk Systems, by Components USD Million (2021-2026)
  • Table 184. India Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 185. India Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 186. South Korea Help Desk Systems, by End users USD Million (2021-2026)
  • Table 187. South Korea Help Desk Systems, by Components USD Million (2021-2026)
  • Table 188. South Korea Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 189. South Korea Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 190. Taiwan Help Desk Systems, by End users USD Million (2021-2026)
  • Table 191. Taiwan Help Desk Systems, by Components USD Million (2021-2026)
  • Table 192. Taiwan Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 193. Taiwan Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 194. Australia Help Desk Systems, by End users USD Million (2021-2026)
  • Table 195. Australia Help Desk Systems, by Components USD Million (2021-2026)
  • Table 196. Australia Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 197. Australia Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 198. Rest of Asia-Pacific Help Desk Systems, by End users USD Million (2021-2026)
  • Table 199. Rest of Asia-Pacific Help Desk Systems, by Components USD Million (2021-2026)
  • Table 200. Rest of Asia-Pacific Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 201. Rest of Asia-Pacific Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 202. Europe Help Desk Systems, by Country USD Million (2021-2026)
  • Table 203. Europe Help Desk Systems, by End users USD Million (2021-2026)
  • Table 204. Europe Help Desk Systems, by Components USD Million (2021-2026)
  • Table 205. Europe Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 206. Europe Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 207. Germany Help Desk Systems, by End users USD Million (2021-2026)
  • Table 208. Germany Help Desk Systems, by Components USD Million (2021-2026)
  • Table 209. Germany Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 210. Germany Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 211. France Help Desk Systems, by End users USD Million (2021-2026)
  • Table 212. France Help Desk Systems, by Components USD Million (2021-2026)
  • Table 213. France Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 214. France Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 215. Italy Help Desk Systems, by End users USD Million (2021-2026)
  • Table 216. Italy Help Desk Systems, by Components USD Million (2021-2026)
  • Table 217. Italy Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 218. Italy Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 219. United Kingdom Help Desk Systems, by End users USD Million (2021-2026)
  • Table 220. United Kingdom Help Desk Systems, by Components USD Million (2021-2026)
  • Table 221. United Kingdom Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 222. United Kingdom Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 223. Netherlands Help Desk Systems, by End users USD Million (2021-2026)
  • Table 224. Netherlands Help Desk Systems, by Components USD Million (2021-2026)
  • Table 225. Netherlands Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 226. Netherlands Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 227. Rest of Europe Help Desk Systems, by End users USD Million (2021-2026)
  • Table 228. Rest of Europe Help Desk Systems, by Components USD Million (2021-2026)
  • Table 229. Rest of Europe Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 230. Rest of Europe Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 231. MEA Help Desk Systems, by Country USD Million (2021-2026)
  • Table 232. MEA Help Desk Systems, by End users USD Million (2021-2026)
  • Table 233. MEA Help Desk Systems, by Components USD Million (2021-2026)
  • Table 234. MEA Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 235. MEA Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 236. Middle East Help Desk Systems, by End users USD Million (2021-2026)
  • Table 237. Middle East Help Desk Systems, by Components USD Million (2021-2026)
  • Table 238. Middle East Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 239. Middle East Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 240. Africa Help Desk Systems, by End users USD Million (2021-2026)
  • Table 241. Africa Help Desk Systems, by Components USD Million (2021-2026)
  • Table 242. Africa Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 243. Africa Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 244. North America Help Desk Systems, by Country USD Million (2021-2026)
  • Table 245. North America Help Desk Systems, by End users USD Million (2021-2026)
  • Table 246. North America Help Desk Systems, by Components USD Million (2021-2026)
  • Table 247. North America Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 248. North America Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 249. United States Help Desk Systems, by End users USD Million (2021-2026)
  • Table 250. United States Help Desk Systems, by Components USD Million (2021-2026)
  • Table 251. United States Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 252. United States Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 253. Canada Help Desk Systems, by End users USD Million (2021-2026)
  • Table 254. Canada Help Desk Systems, by Components USD Million (2021-2026)
  • Table 255. Canada Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 256. Canada Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 257. Mexico Help Desk Systems, by End users USD Million (2021-2026)
  • Table 258. Mexico Help Desk Systems, by Components USD Million (2021-2026)
  • Table 259. Mexico Help Desk Systems, by Deployment USD Million (2021-2026)
  • Table 260. Mexico Help Desk Systems, by Organisation size USD Million (2021-2026)
  • Table 261. Research Programs/Design for This Report
  • Table 262. Key Data Information from Secondary Sources
  • Table 263. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Help Desk Systems: by End users USD Million (2015-2020)
  • Figure 5. Global Help Desk Systems: by Components USD Million (2015-2020)
  • Figure 6. Global Help Desk Systems: by Deployment USD Million (2015-2020)
  • Figure 7. Global Help Desk Systems: by Organisation size USD Million (2015-2020)
  • Figure 8. South America Help Desk Systems Share (%), by Country
  • Figure 9. Asia Pacific Help Desk Systems Share (%), by Country
  • Figure 10. Europe Help Desk Systems Share (%), by Country
  • Figure 11. MEA Help Desk Systems Share (%), by Country
  • Figure 12. North America Help Desk Systems Share (%), by Country
  • Figure 13. Global Help Desk Systems share by Players 2020 (%)
  • Figure 14. Global Help Desk Systems share by Players (Top 3) 2020(%)
  • Figure 15. Global Help Desk Systems share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Freshworks Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 18. Freshworks Inc. (United States) Revenue: by Geography 2020
  • Figure 19. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 20. Zendesk (United States) Revenue: by Geography 2020
  • Figure 21. Zoho Corporation Pvt. Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 22. Zoho Corporation Pvt. Ltd. (India) Revenue: by Geography 2020
  • Figure 23. Wrike, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 24. Wrike, Inc. (United States) Revenue: by Geography 2020
  • Figure 25. Vision Helpdesk (India) Revenue, Net Income and Gross profit
  • Figure 26. Vision Helpdesk (India) Revenue: by Geography 2020
  • Figure 27. Teamwork.com, Ltd. (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 28. Teamwork.com, Ltd. (United Kingdom) Revenue: by Geography 2020
  • Figure 29. Apptivo Inc (United States) Revenue, Net Income and Gross profit
  • Figure 30. Apptivo Inc (United States) Revenue: by Geography 2020
  • Figure 31. Quick Base (United States) Revenue, Net Income and Gross profit
  • Figure 32. Quick Base (United States) Revenue: by Geography 2020
  • Figure 33. BMC Software, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 34. BMC Software, Inc. (United States) Revenue: by Geography 2020
  • Figure 35. SherpaDesk (United States) Revenue, Net Income and Gross profit
  • Figure 36. SherpaDesk (United States) Revenue: by Geography 2020
  • Figure 37. Global Help Desk Systems: by End users USD Million (2021-2026)
  • Figure 38. Global Help Desk Systems: by Components USD Million (2021-2026)
  • Figure 39. Global Help Desk Systems: by Deployment USD Million (2021-2026)
  • Figure 40. Global Help Desk Systems: by Organisation size USD Million (2021-2026)
  • Figure 41. South America Help Desk Systems Share (%), by Country
  • Figure 42. Asia Pacific Help Desk Systems Share (%), by Country
  • Figure 43. Europe Help Desk Systems Share (%), by Country
  • Figure 44. MEA Help Desk Systems Share (%), by Country
  • Figure 45. North America Help Desk Systems Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Freshworks Inc. (United States)
  • Zendesk (United States)
  • Zoho Corporation Pvt. Ltd. (India)
  • Wrike, Inc. (United States)
  • Vision Helpdesk (India)
  • Teamwork.com, Ltd. (United Kingdom)
  • Apptivo Inc (United States)
  • Quick Base (United States)
  • BMC Software, Inc. (United States)
  • SherpaDesk (United States)
Additional players considered in the study are as follows:
Samanage Ltd. (United States) , TeamSupport (United States) , xSellco Limited (Ireland)
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Key Highlights of Report


Jul 2021 224 Pages 81 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Help Desk Systems Quantitative research analysis
Global Help Desk Systems Qualitative Industry Analysis
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