Global Interactive Voice Response Systems

Interactive Voice Response Systems Comprehensive Study by Type (Service (Installation, Training & Education, Maintenance & Support), Solution (Call Routing, Outbound, Self-Service)), Deployment Mode (On-Premises, Cloud-Based), End-User Industry (Travel and Hospitality, Pharma and Healthcare, Telecommunications, Transportation and Logistics, Others), Technology (Speech Based, Touch-tone Based) Players and Region - Global Market Outlook to 2028

Interactive Voice Response Systems Market by XX Submarkets | Forecast Years 2024-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Interactive Voice Response Systems
An interactive Voice Response System is a telephone menu system that allows callers to be identified, segmented, and routed to the most appropriate agent within an organization. Any firm can save money by using interactive voice response because it does not waste time. Agents' jobs are also better organized with interactive voice responses. There are numerous advantages to using interactive voice response. It records bespoke welcomes and messages, for example, so that when a customer phones a company, they get a more personalized experience. Pre-recorded IVR messages, caller information, customer support automation, and other capabilities are available with interactive voice response. The growing number of operational BPOs and individual contact centers around the world are some of the key drivers for interactive voice response. The market for interactive voice response will also be driven by the growing number of customer care and sales teams across enterprises. Another aspect that could drive the interactive voice response market is the fact that interactive voice response systems save operational costs and improve agent efficiency.

AttributesDetails
Study Period2018-2028
Base Year2023
UnitValue (USD Million)


The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Interactive Voice Response Systems market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

8X8, Inc. (United States), Nuance Communications Inc. (United States), Convergys Corporation (United States), Avaya Inc. (United States), Intermedia (United States), Cisco Systems, Inc. (United States), AT&T Inc. (United States), West Corporation (United States), Genesys Telecommunication Laboratories, Inc. (United States), Verizon Communications Inc. (United States) and IVR Lab (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Aspect Software Parent Inc. (United States), 24/7 Customer, Inc. (United States), inContact Inc. (United States) and NewVoiceMedia (United Kingdom).

Segmentation Overview
AMA Research has segmented the market of Global Interactive Voice Response Systems market by Type (Service [Installation, Training & Education, Maintenance & Support] and Solution [Call Routing, Outbound, Self-Service]) and Region.



On the basis of geography, the market of Interactive Voice Response Systems has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Deployment Mode, the sub-segment i.e. On-Premises will boost the Interactive Voice Response Systems market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End-User Industry, the sub-segment i.e. Travel and Hospitality will boost the Interactive Voice Response Systems market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Technology, the sub-segment i.e. Speech Based will boost the Interactive Voice Response Systems market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Adoption of IVRs to Increase Scalability and Efficiency of Organizations

Market Growth Drivers:
Increasing Integration of Advanced Technologies and A rise in Cloud-Based Services Equipped With High Industry Standards Increases IVR Acceptability

Challenges:
Increasing Security Concerns in Data Encryption

Restraints:
Difficult to Understand and also Contain too Much Information

Opportunities:
Growing IVR Application Areas and Increasing Demand for IVR-Based Outbound Services

Market Leaders and their expansionary development strategies
In September 2023, Writesonic, the company that specialises AI assistance tools, has announced the launch of Audiosonic, a feature that transforms text into human-like audio. Audiosonic is designed for people with visual and reading disabilities, who make up 2.55 percent of the global population. The feature makes it easy to generate conversion-optimized content for blog posts, ads, emails, and podcasts.
November 2020 – Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced the launch of "Easy-IVR," an intuitive, wizard-based tool that allows businesses to build interactive voice response systems (IVRs) in a fraction of the time it normally takes – all with little to no assistance.


Key Target Audience
Research institutes or organizations, Market research and consulting firms, Software Providers and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Type
  • Service [Installation, Training & Education, Maintenance & Support]
  • Solution [Call Routing, Outbound, Self-Service]
By Deployment Mode
  • On-Premises
  • Cloud-Based

By End-User Industry
  • Travel and Hospitality
  • Pharma and Healthcare
  • Telecommunications
  • Transportation and Logistics
  • Others

By Technology
  • Speech Based
  • Touch-tone Based

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Integration of Advanced Technologies
      • 3.2.2. A rise in Cloud-Based Services Equipped With High Industry Standards Increases IVR Acceptability
    • 3.3. Market Challenges
      • 3.3.1. Increasing Security Concerns in Data Encryption
    • 3.4. Market Trends
      • 3.4.1. Adoption of IVRs to Increase Scalability and Efficiency of Organizations
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Interactive Voice Response Systems, by Type, Deployment Mode, End-User Industry, Technology and Region (value) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Interactive Voice Response Systems (Value)
      • 5.2.1. Global Interactive Voice Response Systems by: Type (Value)
        • 5.2.1.1. Service [Installation, Training & Education, Maintenance & Support]
        • 5.2.1.2. Solution [Call Routing, Outbound, Self-Service]
      • 5.2.2. Global Interactive Voice Response Systems by: Deployment Mode (Value)
        • 5.2.2.1. On-Premises
        • 5.2.2.2. Cloud-Based
      • 5.2.3. Global Interactive Voice Response Systems by: End-User Industry (Value)
        • 5.2.3.1. Travel and Hospitality
        • 5.2.3.2. Pharma and Healthcare
        • 5.2.3.3. Telecommunications
        • 5.2.3.4. Transportation and Logistics
        • 5.2.3.5. Others
      • 5.2.4. Global Interactive Voice Response Systems by: Technology (Value)
        • 5.2.4.1. Speech Based
        • 5.2.4.2. Touch-tone Based
      • 5.2.5. Global Interactive Voice Response Systems Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Interactive Voice Response Systems: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. 8X8, Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Nuance Communications Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Convergys Corporation (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Avaya Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Intermedia (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Cisco Systems, Inc. (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. AT&T Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. West Corporation (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Genesys Telecommunication Laboratories, Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Verizon Communications Inc. (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. IVR Lab (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Interactive Voice Response Systems Sale, by Type, Deployment Mode, End-User Industry, Technology and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Interactive Voice Response Systems (Value)
      • 7.2.1. Global Interactive Voice Response Systems by: Type (Value)
        • 7.2.1.1. Service [Installation, Training & Education, Maintenance & Support]
        • 7.2.1.2. Solution [Call Routing, Outbound, Self-Service]
      • 7.2.2. Global Interactive Voice Response Systems by: Deployment Mode (Value)
        • 7.2.2.1. On-Premises
        • 7.2.2.2. Cloud-Based
      • 7.2.3. Global Interactive Voice Response Systems by: End-User Industry (Value)
        • 7.2.3.1. Travel and Hospitality
        • 7.2.3.2. Pharma and Healthcare
        • 7.2.3.3. Telecommunications
        • 7.2.3.4. Transportation and Logistics
        • 7.2.3.5. Others
      • 7.2.4. Global Interactive Voice Response Systems by: Technology (Value)
        • 7.2.4.1. Speech Based
        • 7.2.4.2. Touch-tone Based
      • 7.2.5. Global Interactive Voice Response Systems Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Interactive Voice Response Systems: by Type(USD Million)
  • Table 2. Interactive Voice Response Systems Service [Installation, Training & Education, Maintenance & Support] , by Region USD Million (2018-2023)
  • Table 3. Interactive Voice Response Systems Solution [Call Routing, Outbound, Self-Service] , by Region USD Million (2018-2023)
  • Table 4. Interactive Voice Response Systems: by Deployment Mode(USD Million)
  • Table 5. Interactive Voice Response Systems On-Premises , by Region USD Million (2018-2023)
  • Table 6. Interactive Voice Response Systems Cloud-Based , by Region USD Million (2018-2023)
  • Table 7. Interactive Voice Response Systems: by End-User Industry(USD Million)
  • Table 8. Interactive Voice Response Systems Travel and Hospitality , by Region USD Million (2018-2023)
  • Table 9. Interactive Voice Response Systems Pharma and Healthcare , by Region USD Million (2018-2023)
  • Table 10. Interactive Voice Response Systems Telecommunications , by Region USD Million (2018-2023)
  • Table 11. Interactive Voice Response Systems Transportation and Logistics , by Region USD Million (2018-2023)
  • Table 12. Interactive Voice Response Systems Others , by Region USD Million (2018-2023)
  • Table 13. Interactive Voice Response Systems: by Technology(USD Million)
  • Table 14. Interactive Voice Response Systems Speech Based , by Region USD Million (2018-2023)
  • Table 15. Interactive Voice Response Systems Touch-tone Based , by Region USD Million (2018-2023)
  • Table 16. South America Interactive Voice Response Systems, by Country USD Million (2018-2023)
  • Table 17. South America Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 18. South America Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 19. South America Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 20. South America Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 21. Brazil Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 22. Brazil Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 23. Brazil Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 24. Brazil Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 25. Argentina Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 26. Argentina Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 27. Argentina Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 28. Argentina Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 29. Rest of South America Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 30. Rest of South America Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 31. Rest of South America Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 32. Rest of South America Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 33. Asia Pacific Interactive Voice Response Systems, by Country USD Million (2018-2023)
  • Table 34. Asia Pacific Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 35. Asia Pacific Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 36. Asia Pacific Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 37. Asia Pacific Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 38. China Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 39. China Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 40. China Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 41. China Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 42. Japan Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 43. Japan Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 44. Japan Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 45. Japan Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 46. India Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 47. India Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 48. India Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 49. India Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 50. South Korea Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 51. South Korea Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 52. South Korea Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 53. South Korea Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 54. Taiwan Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 55. Taiwan Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 56. Taiwan Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 57. Taiwan Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 58. Australia Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 59. Australia Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 60. Australia Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 61. Australia Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 62. Rest of Asia-Pacific Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 63. Rest of Asia-Pacific Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 64. Rest of Asia-Pacific Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 65. Rest of Asia-Pacific Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 66. Europe Interactive Voice Response Systems, by Country USD Million (2018-2023)
  • Table 67. Europe Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 68. Europe Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 69. Europe Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 70. Europe Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 71. Germany Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 72. Germany Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 73. Germany Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 74. Germany Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 75. France Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 76. France Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 77. France Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 78. France Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 79. Italy Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 80. Italy Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 81. Italy Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 82. Italy Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 83. United Kingdom Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 84. United Kingdom Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 85. United Kingdom Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 86. United Kingdom Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 87. Netherlands Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 88. Netherlands Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 89. Netherlands Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 90. Netherlands Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 91. Rest of Europe Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 92. Rest of Europe Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 93. Rest of Europe Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 94. Rest of Europe Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 95. MEA Interactive Voice Response Systems, by Country USD Million (2018-2023)
  • Table 96. MEA Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 97. MEA Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 98. MEA Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 99. MEA Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 100. Middle East Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 101. Middle East Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 102. Middle East Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 103. Middle East Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 104. Africa Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 105. Africa Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 106. Africa Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 107. Africa Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 108. North America Interactive Voice Response Systems, by Country USD Million (2018-2023)
  • Table 109. North America Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 110. North America Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 111. North America Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 112. North America Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 113. United States Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 114. United States Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 115. United States Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 116. United States Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 117. Canada Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 118. Canada Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 119. Canada Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 120. Canada Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 121. Mexico Interactive Voice Response Systems, by Type USD Million (2018-2023)
  • Table 122. Mexico Interactive Voice Response Systems, by Deployment Mode USD Million (2018-2023)
  • Table 123. Mexico Interactive Voice Response Systems, by End-User Industry USD Million (2018-2023)
  • Table 124. Mexico Interactive Voice Response Systems, by Technology USD Million (2018-2023)
  • Table 125. Company Basic Information, Sales Area and Its Competitors
  • Table 126. Company Basic Information, Sales Area and Its Competitors
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Interactive Voice Response Systems: by Type(USD Million)
  • Table 137. Interactive Voice Response Systems Service [Installation, Training & Education, Maintenance & Support] , by Region USD Million (2023-2028)
  • Table 138. Interactive Voice Response Systems Solution [Call Routing, Outbound, Self-Service] , by Region USD Million (2023-2028)
  • Table 139. Interactive Voice Response Systems: by Deployment Mode(USD Million)
  • Table 140. Interactive Voice Response Systems On-Premises , by Region USD Million (2023-2028)
  • Table 141. Interactive Voice Response Systems Cloud-Based , by Region USD Million (2023-2028)
  • Table 142. Interactive Voice Response Systems: by End-User Industry(USD Million)
  • Table 143. Interactive Voice Response Systems Travel and Hospitality , by Region USD Million (2023-2028)
  • Table 144. Interactive Voice Response Systems Pharma and Healthcare , by Region USD Million (2023-2028)
  • Table 145. Interactive Voice Response Systems Telecommunications , by Region USD Million (2023-2028)
  • Table 146. Interactive Voice Response Systems Transportation and Logistics , by Region USD Million (2023-2028)
  • Table 147. Interactive Voice Response Systems Others , by Region USD Million (2023-2028)
  • Table 148. Interactive Voice Response Systems: by Technology(USD Million)
  • Table 149. Interactive Voice Response Systems Speech Based , by Region USD Million (2023-2028)
  • Table 150. Interactive Voice Response Systems Touch-tone Based , by Region USD Million (2023-2028)
  • Table 151. South America Interactive Voice Response Systems, by Country USD Million (2023-2028)
  • Table 152. South America Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 153. South America Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 154. South America Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 155. South America Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 156. Brazil Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 157. Brazil Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 158. Brazil Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 159. Brazil Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 160. Argentina Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 161. Argentina Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 162. Argentina Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 163. Argentina Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 164. Rest of South America Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 165. Rest of South America Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 166. Rest of South America Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 167. Rest of South America Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 168. Asia Pacific Interactive Voice Response Systems, by Country USD Million (2023-2028)
  • Table 169. Asia Pacific Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 170. Asia Pacific Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 171. Asia Pacific Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 172. Asia Pacific Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 173. China Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 174. China Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 175. China Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 176. China Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 177. Japan Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 178. Japan Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 179. Japan Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 180. Japan Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 181. India Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 182. India Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 183. India Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 184. India Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 185. South Korea Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 186. South Korea Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 187. South Korea Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 188. South Korea Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 189. Taiwan Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 190. Taiwan Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 191. Taiwan Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 192. Taiwan Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 193. Australia Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 194. Australia Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 195. Australia Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 196. Australia Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 197. Rest of Asia-Pacific Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 198. Rest of Asia-Pacific Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 199. Rest of Asia-Pacific Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 200. Rest of Asia-Pacific Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 201. Europe Interactive Voice Response Systems, by Country USD Million (2023-2028)
  • Table 202. Europe Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 203. Europe Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 204. Europe Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 205. Europe Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 206. Germany Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 207. Germany Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 208. Germany Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 209. Germany Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 210. France Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 211. France Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 212. France Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 213. France Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 214. Italy Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 215. Italy Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 216. Italy Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 217. Italy Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 218. United Kingdom Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 219. United Kingdom Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 220. United Kingdom Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 221. United Kingdom Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 222. Netherlands Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 223. Netherlands Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 224. Netherlands Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 225. Netherlands Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 226. Rest of Europe Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 227. Rest of Europe Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 228. Rest of Europe Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 229. Rest of Europe Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 230. MEA Interactive Voice Response Systems, by Country USD Million (2023-2028)
  • Table 231. MEA Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 232. MEA Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 233. MEA Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 234. MEA Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 235. Middle East Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 236. Middle East Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 237. Middle East Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 238. Middle East Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 239. Africa Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 240. Africa Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 241. Africa Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 242. Africa Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 243. North America Interactive Voice Response Systems, by Country USD Million (2023-2028)
  • Table 244. North America Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 245. North America Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 246. North America Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 247. North America Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 248. United States Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 249. United States Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 250. United States Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 251. United States Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 252. Canada Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 253. Canada Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 254. Canada Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 255. Canada Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 256. Mexico Interactive Voice Response Systems, by Type USD Million (2023-2028)
  • Table 257. Mexico Interactive Voice Response Systems, by Deployment Mode USD Million (2023-2028)
  • Table 258. Mexico Interactive Voice Response Systems, by End-User Industry USD Million (2023-2028)
  • Table 259. Mexico Interactive Voice Response Systems, by Technology USD Million (2023-2028)
  • Table 260. Research Programs/Design for This Report
  • Table 261. Key Data Information from Secondary Sources
  • Table 262. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Interactive Voice Response Systems: by Type USD Million (2018-2023)
  • Figure 5. Global Interactive Voice Response Systems: by Deployment Mode USD Million (2018-2023)
  • Figure 6. Global Interactive Voice Response Systems: by End-User Industry USD Million (2018-2023)
  • Figure 7. Global Interactive Voice Response Systems: by Technology USD Million (2018-2023)
  • Figure 8. South America Interactive Voice Response Systems Share (%), by Country
  • Figure 9. Asia Pacific Interactive Voice Response Systems Share (%), by Country
  • Figure 10. Europe Interactive Voice Response Systems Share (%), by Country
  • Figure 11. MEA Interactive Voice Response Systems Share (%), by Country
  • Figure 12. North America Interactive Voice Response Systems Share (%), by Country
  • Figure 13. Global Interactive Voice Response Systems share by Players 2023 (%)
  • Figure 14. Global Interactive Voice Response Systems share by Players (Top 3) 2023(%)
  • Figure 15. Global Interactive Voice Response Systems share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. 8X8, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 18. 8X8, Inc. (United States) Revenue: by Geography 2023
  • Figure 19. Nuance Communications Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 20. Nuance Communications Inc. (United States) Revenue: by Geography 2023
  • Figure 21. Convergys Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 22. Convergys Corporation (United States) Revenue: by Geography 2023
  • Figure 23. Avaya Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 24. Avaya Inc. (United States) Revenue: by Geography 2023
  • Figure 25. Intermedia (United States) Revenue, Net Income and Gross profit
  • Figure 26. Intermedia (United States) Revenue: by Geography 2023
  • Figure 27. Cisco Systems, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 28. Cisco Systems, Inc. (United States) Revenue: by Geography 2023
  • Figure 29. AT&T Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 30. AT&T Inc. (United States) Revenue: by Geography 2023
  • Figure 31. West Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 32. West Corporation (United States) Revenue: by Geography 2023
  • Figure 33. Genesys Telecommunication Laboratories, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 34. Genesys Telecommunication Laboratories, Inc. (United States) Revenue: by Geography 2023
  • Figure 35. Verizon Communications Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 36. Verizon Communications Inc. (United States) Revenue: by Geography 2023
  • Figure 37. IVR Lab (United States) Revenue, Net Income and Gross profit
  • Figure 38. IVR Lab (United States) Revenue: by Geography 2023
  • Figure 39. Global Interactive Voice Response Systems: by Type USD Million (2023-2028)
  • Figure 40. Global Interactive Voice Response Systems: by Deployment Mode USD Million (2023-2028)
  • Figure 41. Global Interactive Voice Response Systems: by End-User Industry USD Million (2023-2028)
  • Figure 42. Global Interactive Voice Response Systems: by Technology USD Million (2023-2028)
  • Figure 43. South America Interactive Voice Response Systems Share (%), by Country
  • Figure 44. Asia Pacific Interactive Voice Response Systems Share (%), by Country
  • Figure 45. Europe Interactive Voice Response Systems Share (%), by Country
  • Figure 46. MEA Interactive Voice Response Systems Share (%), by Country
  • Figure 47. North America Interactive Voice Response Systems Share (%), by Country
List of companies from research coverage that are profiled in the study
  • 8X8, Inc. (United States)
  • Nuance Communications Inc. (United States)
  • Convergys Corporation (United States)
  • Avaya Inc. (United States)
  • Intermedia (United States)
  • Cisco Systems, Inc. (United States)
  • AT&T Inc. (United States)
  • West Corporation (United States)
  • Genesys Telecommunication Laboratories, Inc. (United States)
  • Verizon Communications Inc. (United States)
  • IVR Lab (United States)
Additional players considered in the study are as follows:
Aspect Software Parent Inc. (United States) , 24/7 Customer, Inc. (United States) , inContact Inc. (United States) , NewVoiceMedia (United Kingdom)
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Mar 2024 214 Pages 67 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Interactive Voice Response Systems Quantitative research analysis
Global Interactive Voice Response Systems Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as 8X8, Inc. (United States), Nuance Communications Inc. (United States), Convergys Corporation (United States), Avaya Inc. (United States), Intermedia (United States), Cisco Systems, Inc. (United States), AT&T Inc. (United States), West Corporation (United States), Genesys Telecommunication Laboratories, Inc. (United States), Verizon Communications Inc. (United States) and IVR Lab (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Adoption of IVRs to Increase Scalability and Efficiency of Organizations" is seen as one of major influencing trends for Interactive Voice Response Systems Market during projected period 2023-2028.
The Interactive Voice Response Systems market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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