About Desktop Outsourcing
Desktop outsourcing involves contracting an outside company to maintain desktop or client platforms (including notebooks and mobile platforms used by remote employees) and other elements of IT infrastructure management (such as IT asset management). Services include any combination (or all) of the product support and professional services as they specifically relate to the ongoing management of the desktop resources (including desktop peripherals). Minimally, desktop outsourcing contracts always include services encompassed by the computing environment of the operation services segment.
Attributes | Details |
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Study Period | 2018-2028 |
Base Year | 2022 |
Unit | Value (USD Million) |
The global Desktop Outsourcing market is fragmented due to the presence of a considerable number of desktop outsourcing service providers. To gain market share the key players are highly focusing on offering customized desktop outsourcing services that further intensify the level of competition. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Desktop Outsourcing market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Atos (France), HP (United States), IBM (United States), Aon Hewitt (United States), Capgemini (France), CGI Group (Canada), Ciber (United States), CompuCom Systems (United States), Computacenter (United Kingdom), Dell (United States), Fujitsu (Japan), Genpact (United States) and Getronics (Netherlands) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are HCL Technologies (India), Logica (United Kingdom), Northrop Grumman (United States), Pomeroy (United States) and Wipro (India).
Segmentation Overview
AMA Research has segmented the market of Global Desktop Outsourcing market by Type (Computer Hard and Software Maintenance, Desktop Virtualization, SaaS-Implementations and Helpdesk Operation), Application (PC, Laptops and Mobile devices) and Region.
On the basis of geography, the market of Desktop Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Industry Vertical, the sub-segment i.e. BFSI will boost the Desktop Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Influencing Trend:
Growing Adoption of Next-Gen Workspace
Market Growth Drivers:
Controlled IT Cost and Reduced Labor Cost and Increased Efficiency and Competitiveness
Challenges:
Poor Mutual Understanding of Contracts
Restraints:
Stringent Government Regulations Regarding Data and Network Security Process
Opportunities:
Growing Demand due to Effective Cost Reduction Services and Rising Need to Optimize Business Processes
Market Leaders and their expansionary development strategies
In March 2021, Sherweb acquired GMS for outsourced MSP help desk, NOC services.
In December 2023, Atos launched sustainable digital workplace suite to help organizations reach CSR goals.
“US federal laws do not specifically regulate outsourcing transactions. Contract law is generally governed by state law, subject to any applicable federal laws (such as laws relating to intellectual property (IP) rights, immigration, export controls, and bankruptcy). Certain industries such as healthcare, finance, and insurance are regulated either on a state or federal level or both. These regulations (and related regulatory guidelines) frequently affect the negotiated content of outsourcing transactions to the extent that the outsourced activities implicate regulatory obligations of the entity purchasing the outsourced services.”
Key Target Audience
Desktop Outsourcing Service Providers, Government Regulatory Bodies, Government Research Organizations, Private Research Organizations, Third-party service providers, Market Research Firms and Others
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.