Conversational Intelligence Software Comprehensive Study by Application (Large Enterprises, Small and Medium Enterprises), Deployment Mode (Cloud-Based, Web Based), Service Type (Managed Service, Professional Service) Players and Region - Global Market Outlook to 2026

Conversational Intelligence Software Market by XX Submarkets | Forecast Years 2022-2027  

  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Conversational Intelligence Software Market?

Conversation intelligence (CI) software is a machine learning-infused sales training software tool that helps sales orgs optimize and improve their ability to close deals. CI software records sales calls and facilitates playback, transcriptions, and scoring, so that both sales representatives and sales managers can identify highs and lows. With CI software, sales organizations can leverage and disseminate best practices to all representatives, as well as unlock hidden insights that exist in the current customer relationship management (CRM). Moreover, CI software’s coaching and development functionalities encourage knowledge sharing, improve sales processes, and optimize pipelines

The market study is being classified, by Application (Large Enterprises and Small and Medium Enterprises) and major geographies with country level break-up.

IBM (United States), Amazon (United States), Google (United States), Microsoft (United States), Automated Insights (United States), ARRIA NLG (United Kingdom), AX Semantics (Germany), Yseop (United States), Artificial Solutions (Sweden), Narrativa (Spain) and Retresco (Germany) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Phrasee (United Kingdom), Intercom (United States), Drift (United States) and Zendesk (United States).

Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Conversational Intelligence Software market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Conversational Intelligence Software market by Type, Application and Region.

On the basis of geography, the market of Conversational Intelligence Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Increasing Record Sales Calls for Playback and Archiving Purposes
  • Facilitate both Individual and Aggregated Analysis of Sales Calls
  • Enterprises are Leveraging AI Technology by Utilizing a Combination of Machine Learning and Natural Language Processing

Market Trend
  • The Growth of Retail and e-Commerce vertical in both Developing and Developed Economies
  • Increasing Government Spending on AI-Based Technologies

Restraints
  • Lack of Adoption in Developing Economies

Opportunities
  • The increasing demand for scalable, easy to use, and cost-effective conversational AI
  • Rise in Customer Engagement with Social Media Platform and Integration of Artificial Intelligence Capabilities
  • Growing investments in AI and ML technologies

Challenges
  • High Cost of Conversational Intelligence Software


In April 2018, Google launched an enterprise edition of its Dialogflow platform. The platform would help companies build and run their own bots, without any AI expertise. These bots use AI-based natural language understanding and processing to interact with end users. It enables users to integrate other Google cloud services, such as Speech-to-Text and Text-to-Speech, which are critical to get users on Google’s cloud and enable Google to sell other services as well.
California Consumer Privacy Act (CCPA) is passing a law for protection of data in United States which will be effective by January, 2020. It is expected to be country’s highest commendable security and privacy law. Also, SEC is taking risk prohibiting steps to overcome breaches in financial sectors specific to public listed companies to increase risk assurance. European Union laws (GDPR) is taking important measures to protect data privacy and is expected to impact ~4% of global annual sales

Key Target Audience
Conversational Intelligence Software Providers, Conversational Intelligence Software Service Providers, Small and Large Enterprises, Government and Private Organisations and Others

Report Objectives / Segmentation Covered

By Application
  • Large Enterprises
  • Small and Medium Enterprises
By Deployment Mode
  • Cloud-Based
  • Web Based

By Service Type
  • Managed Service
  • Professional Service

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Record Sales Calls for Playback and Archiving Purposes
      • 3.2.2. Facilitate both Individual and Aggregated Analysis of Sales Calls
      • 3.2.3. Enterprises are Leveraging AI Technology by Utilizing a Combination of Machine Learning and Natural Language Processing
    • 3.3. Market Challenges
      • 3.3.1. High Cost of Conversational Intelligence Software
    • 3.4. Market Trends
      • 3.4.1. The Growth of Retail and e-Commerce vertical in both Developing and Developed Economies
      • 3.4.2. Increasing Government Spending on AI-Based Technologies
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Conversational Intelligence Software, by Application, Deployment Mode, Service Type and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Conversational Intelligence Software (Value)
      • 5.2.1. Global Conversational Intelligence Software by: Application (Value)
        • 5.2.1.1. Large Enterprises
        • 5.2.1.2. Small and Medium Enterprises
      • 5.2.2. Global Conversational Intelligence Software by: Deployment Mode (Value)
        • 5.2.2.1. Cloud-Based
        • 5.2.2.2. Web Based
      • 5.2.3. Global Conversational Intelligence Software by: Service Type (Value)
        • 5.2.3.1. Managed Service
        • 5.2.3.2. Professional Service
      • 5.2.4. Global Conversational Intelligence Software Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Conversational Intelligence Software (Price)
  • 6. Conversational Intelligence Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. IBM (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Amazon (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Google (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Microsoft (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Automated Insights (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. ARRIA NLG (United Kingdom)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. AX Semantics (Germany)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Yseop (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Artificial Solutions (Sweden)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Narrativa (Spain)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Retresco (Germany)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Conversational Intelligence Software Sale, by Application, Deployment Mode, Service Type and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Conversational Intelligence Software (Value)
      • 7.2.1. Global Conversational Intelligence Software by: Application (Value)
        • 7.2.1.1. Large Enterprises
        • 7.2.1.2. Small and Medium Enterprises
      • 7.2.2. Global Conversational Intelligence Software by: Deployment Mode (Value)
        • 7.2.2.1. Cloud-Based
        • 7.2.2.2. Web Based
      • 7.2.3. Global Conversational Intelligence Software by: Service Type (Value)
        • 7.2.3.1. Managed Service
        • 7.2.3.2. Professional Service
      • 7.2.4. Global Conversational Intelligence Software Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Conversational Intelligence Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Conversational Intelligence Software: by Application(USD Million)
  • Table 2. Conversational Intelligence Software Large Enterprises , by Region USD Million (2015-2020)
  • Table 3. Conversational Intelligence Software Small and Medium Enterprises , by Region USD Million (2015-2020)
  • Table 4. Conversational Intelligence Software: by Deployment Mode(USD Million)
  • Table 5. Conversational Intelligence Software Cloud-Based , by Region USD Million (2015-2020)
  • Table 6. Conversational Intelligence Software Web Based , by Region USD Million (2015-2020)
  • Table 7. Conversational Intelligence Software: by Service Type(USD Million)
  • Table 8. Conversational Intelligence Software Managed Service , by Region USD Million (2015-2020)
  • Table 9. Conversational Intelligence Software Professional Service , by Region USD Million (2015-2020)
  • Table 10. South America Conversational Intelligence Software, by Country USD Million (2015-2020)
  • Table 11. South America Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 12. South America Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 13. South America Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 14. Brazil Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 15. Brazil Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 16. Brazil Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 17. Argentina Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 18. Argentina Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 19. Argentina Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 20. Rest of South America Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 21. Rest of South America Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 22. Rest of South America Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 23. Asia Pacific Conversational Intelligence Software, by Country USD Million (2015-2020)
  • Table 24. Asia Pacific Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 25. Asia Pacific Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 26. Asia Pacific Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 27. China Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 28. China Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 29. China Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 30. Japan Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 31. Japan Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 32. Japan Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 33. India Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 34. India Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 35. India Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 36. South Korea Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 37. South Korea Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 38. South Korea Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 39. Taiwan Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 40. Taiwan Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 41. Taiwan Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 42. Australia Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 43. Australia Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 44. Australia Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 45. Rest of Asia-Pacific Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 46. Rest of Asia-Pacific Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 47. Rest of Asia-Pacific Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 48. Europe Conversational Intelligence Software, by Country USD Million (2015-2020)
  • Table 49. Europe Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 50. Europe Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 51. Europe Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 52. Germany Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 53. Germany Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 54. Germany Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 55. France Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 56. France Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 57. France Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 58. Italy Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 59. Italy Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 60. Italy Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 61. United Kingdom Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 62. United Kingdom Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 63. United Kingdom Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 64. Netherlands Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 65. Netherlands Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 66. Netherlands Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 67. Rest of Europe Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 68. Rest of Europe Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 69. Rest of Europe Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 70. MEA Conversational Intelligence Software, by Country USD Million (2015-2020)
  • Table 71. MEA Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 72. MEA Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 73. MEA Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 74. Middle East Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 75. Middle East Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 76. Middle East Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 77. Africa Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 78. Africa Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 79. Africa Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 80. North America Conversational Intelligence Software, by Country USD Million (2015-2020)
  • Table 81. North America Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 82. North America Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 83. North America Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 84. United States Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 85. United States Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 86. United States Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 87. Canada Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 88. Canada Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 89. Canada Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 90. Mexico Conversational Intelligence Software, by Application USD Million (2015-2020)
  • Table 91. Mexico Conversational Intelligence Software, by Deployment Mode USD Million (2015-2020)
  • Table 92. Mexico Conversational Intelligence Software, by Service Type USD Million (2015-2020)
  • Table 93. Company Basic Information, Sales Area and Its Competitors
  • Table 94. Company Basic Information, Sales Area and Its Competitors
  • Table 95. Company Basic Information, Sales Area and Its Competitors
  • Table 96. Company Basic Information, Sales Area and Its Competitors
  • Table 97. Company Basic Information, Sales Area and Its Competitors
  • Table 98. Company Basic Information, Sales Area and Its Competitors
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Conversational Intelligence Software: by Application(USD Million)
  • Table 105. Conversational Intelligence Software Large Enterprises , by Region USD Million (2021-2026)
  • Table 106. Conversational Intelligence Software Small and Medium Enterprises , by Region USD Million (2021-2026)
  • Table 107. Conversational Intelligence Software: by Deployment Mode(USD Million)
  • Table 108. Conversational Intelligence Software Cloud-Based , by Region USD Million (2021-2026)
  • Table 109. Conversational Intelligence Software Web Based , by Region USD Million (2021-2026)
  • Table 110. Conversational Intelligence Software: by Service Type(USD Million)
  • Table 111. Conversational Intelligence Software Managed Service , by Region USD Million (2021-2026)
  • Table 112. Conversational Intelligence Software Professional Service , by Region USD Million (2021-2026)
  • Table 113. South America Conversational Intelligence Software, by Country USD Million (2021-2026)
  • Table 114. South America Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 115. South America Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 116. South America Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 117. Brazil Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 118. Brazil Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 119. Brazil Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 120. Argentina Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 121. Argentina Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 122. Argentina Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 123. Rest of South America Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 124. Rest of South America Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 125. Rest of South America Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 126. Asia Pacific Conversational Intelligence Software, by Country USD Million (2021-2026)
  • Table 127. Asia Pacific Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 128. Asia Pacific Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 129. Asia Pacific Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 130. China Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 131. China Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 132. China Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 133. Japan Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 134. Japan Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 135. Japan Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 136. India Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 137. India Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 138. India Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 139. South Korea Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 140. South Korea Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 141. South Korea Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 142. Taiwan Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 143. Taiwan Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 144. Taiwan Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 145. Australia Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 146. Australia Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 147. Australia Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 148. Rest of Asia-Pacific Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 149. Rest of Asia-Pacific Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 150. Rest of Asia-Pacific Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 151. Europe Conversational Intelligence Software, by Country USD Million (2021-2026)
  • Table 152. Europe Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 153. Europe Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 154. Europe Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 155. Germany Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 156. Germany Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 157. Germany Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 158. France Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 159. France Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 160. France Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 161. Italy Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 162. Italy Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 163. Italy Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 164. United Kingdom Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 165. United Kingdom Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 166. United Kingdom Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 167. Netherlands Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 168. Netherlands Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 169. Netherlands Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 170. Rest of Europe Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 171. Rest of Europe Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 172. Rest of Europe Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 173. MEA Conversational Intelligence Software, by Country USD Million (2021-2026)
  • Table 174. MEA Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 175. MEA Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 176. MEA Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 177. Middle East Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 178. Middle East Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 179. Middle East Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 180. Africa Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 181. Africa Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 182. Africa Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 183. North America Conversational Intelligence Software, by Country USD Million (2021-2026)
  • Table 184. North America Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 185. North America Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 186. North America Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 187. United States Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 188. United States Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 189. United States Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 190. Canada Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 191. Canada Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 192. Canada Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 193. Mexico Conversational Intelligence Software, by Application USD Million (2021-2026)
  • Table 194. Mexico Conversational Intelligence Software, by Deployment Mode USD Million (2021-2026)
  • Table 195. Mexico Conversational Intelligence Software, by Service Type USD Million (2021-2026)
  • Table 196. Research Programs/Design for This Report
  • Table 197. Key Data Information from Secondary Sources
  • Table 198. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Conversational Intelligence Software: by Application USD Million (2015-2020)
  • Figure 5. Global Conversational Intelligence Software: by Deployment Mode USD Million (2015-2020)
  • Figure 6. Global Conversational Intelligence Software: by Service Type USD Million (2015-2020)
  • Figure 7. South America Conversational Intelligence Software Share (%), by Country
  • Figure 8. Asia Pacific Conversational Intelligence Software Share (%), by Country
  • Figure 9. Europe Conversational Intelligence Software Share (%), by Country
  • Figure 10. MEA Conversational Intelligence Software Share (%), by Country
  • Figure 11. North America Conversational Intelligence Software Share (%), by Country
  • Figure 12. Global Conversational Intelligence Software share by Players 2020 (%)
  • Figure 13. Global Conversational Intelligence Software share by Players (Top 3) 2020(%)
  • Figure 14. Global Conversational Intelligence Software share by Players (Top 5) 2020(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. IBM (United States) Revenue, Net Income and Gross profit
  • Figure 17. IBM (United States) Revenue: by Geography 2020
  • Figure 18. Amazon (United States) Revenue, Net Income and Gross profit
  • Figure 19. Amazon (United States) Revenue: by Geography 2020
  • Figure 20. Google (United States) Revenue, Net Income and Gross profit
  • Figure 21. Google (United States) Revenue: by Geography 2020
  • Figure 22. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 23. Microsoft (United States) Revenue: by Geography 2020
  • Figure 24. Automated Insights (United States) Revenue, Net Income and Gross profit
  • Figure 25. Automated Insights (United States) Revenue: by Geography 2020
  • Figure 26. ARRIA NLG (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 27. ARRIA NLG (United Kingdom) Revenue: by Geography 2020
  • Figure 28. AX Semantics (Germany) Revenue, Net Income and Gross profit
  • Figure 29. AX Semantics (Germany) Revenue: by Geography 2020
  • Figure 30. Yseop (United States) Revenue, Net Income and Gross profit
  • Figure 31. Yseop (United States) Revenue: by Geography 2020
  • Figure 32. Artificial Solutions (Sweden) Revenue, Net Income and Gross profit
  • Figure 33. Artificial Solutions (Sweden) Revenue: by Geography 2020
  • Figure 34. Narrativa (Spain) Revenue, Net Income and Gross profit
  • Figure 35. Narrativa (Spain) Revenue: by Geography 2020
  • Figure 36. Retresco (Germany) Revenue, Net Income and Gross profit
  • Figure 37. Retresco (Germany) Revenue: by Geography 2020
  • Figure 38. Global Conversational Intelligence Software: by Application USD Million (2021-2026)
  • Figure 39. Global Conversational Intelligence Software: by Deployment Mode USD Million (2021-2026)
  • Figure 40. Global Conversational Intelligence Software: by Service Type USD Million (2021-2026)
  • Figure 41. South America Conversational Intelligence Software Share (%), by Country
  • Figure 42. Asia Pacific Conversational Intelligence Software Share (%), by Country
  • Figure 43. Europe Conversational Intelligence Software Share (%), by Country
  • Figure 44. MEA Conversational Intelligence Software Share (%), by Country
  • Figure 45. North America Conversational Intelligence Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • IBM (United States)
  • Amazon (United States)
  • Google (United States)
  • Microsoft (United States)
  • Automated Insights (United States)
  • ARRIA NLG (United Kingdom)
  • AX Semantics (Germany)
  • Yseop (United States)
  • Artificial Solutions (Sweden)
  • Narrativa (Spain)
  • Retresco (Germany)
Additional players considered in the study are as follows:
Phrasee (United Kingdom) , Intercom (United States) , Drift (United States) , Zendesk (United States)
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Key Highlights of Report


Oct 2021 164 Pages 97 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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United States will lead Conversational Intelligence Software Market in coming years.

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