Global Call Centers Market research

Call Centers Comprehensive Study by Type (Inbound Call Center, Outbound Call Center, Others), Application (Healthcare, Hospitality, Transportation Industry, Online Retail Industry, Banking, Financial Services, and Insurance (BFSI), Government, Retail, Others), Ownership (In House, Outsourced), Deployment (On-premises, Cloud-Based), Operation (Domestic, International) Players and Region - Global Market Outlook to 2028

Call Centers Market by XX Submarkets | Forecast Years 2023-2028 | CAGR: 10.75%  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Call Centers Market Scope
Call center is a centralized division located within a company or outsourced to a different company to handle customer queries or escalation over call with an aim to offer best possible solutions. It is used by online merchant, telemarketing companies, transportation companies and many others. and Increasing service sector and e-commerce, technological developments in cloud computing and artificial intelligence, growing emphasis on customer centric services are the key factors expected to grow call center market utmost for the forecasted period.

According to AMA, the Global Call Centers market is expected to see growth rate of 10.75%

Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Call Centers market throughout the predicted period.

Alliance Data Systems, Inc. (United States), Alorica, Inc. (United States), Atento (Luxembourg), Wipro Ltd (India), Tata Consultancy Services Limited (India), BT Communications (Ireland) Limited (Ireland), Capita Customer Management Limited (United Kingdom), Convergys Corp. (United States), EXL Service Holdings, Inc. (United States), HCL BPO Services NI Ltd (Ireland), IBEX Global (United States), IBM Global Process Services Pvt. Ltd (India), Sitel (United States), Sykes Enterprises, Inc. (United States), Teleperformance SE (France), TTEC Holdings, Inc. (United States), West Corporation (United States) and Other are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are ATOS S.A. (France), Plusoft Informatica Ltd. (Brazil) and Entel Call Center (Chile).

Segmentation Overview
The study have segmented the market of Global Call Centers market by Type (Inbound Call Center, Outbound Call Center and Others), by Application (Healthcare, Hospitality, Transportation Industry, Online Retail Industry, Banking, Financial Services, and Insurance (BFSI), Government, Retail and Others) and Region with country level break-up.

On the basis of geography, the market of Call Centers has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).

Influencing Trend:
Growing Adoption of Artificial Intelligence and Inclination towards providing services on digital platform

Market Growth Drivers:
Rapid increase in service industry and e-commerce business and Growing Demand for Outsource Services

Challenges:
High Attrition Rate owing to increased client expectation and Changing Geo-political scenario affects international call center process

Restraints:
Scarcity of Human Resource

Opportunities:
Acceptance of Cloud Computing




Key Target Audience
Call Center Service Providers, IT Companies, Government organizations, Research Organizations, Market Research and Consulting Companies and Others

About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from the total available market.

Report Objectives / Segmentation Covered

By Type
  • Inbound Call Center
  • Outbound Call Center
  • Others
By Application
  • Healthcare
  • Hospitality
  • Transportation Industry
  • Online Retail Industry
  • Banking, Financial Services, and Insurance (BFSI)
  • Government
  • Retail
  • Others
By Ownership
  • In House
  • Outsourced

By Deployment
  • On-premises
  • Cloud-Based

By Operation
  • Domestic
  • International

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rapid increase in service industry and e-commerce business
      • 3.2.2. Growing Demand for Outsource Services
    • 3.3. Market Challenges
      • 3.3.1. High Attrition Rate owing to increased client expectation
      • 3.3.2. Changing Geo-political scenario affects international call center process
    • 3.4. Market Trends
      • 3.4.1. Growing Adoption of Artificial Intelligence
      • 3.4.2. Inclination towards providing services on digital platform
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Call Centers, by Type, Application, Ownership, Deployment, Operation and Region (value and price ) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Call Centers (Value)
      • 5.2.1. Global Call Centers by: Type (Value)
        • 5.2.1.1. Inbound Call Center
        • 5.2.1.2. Outbound Call Center
        • 5.2.1.3. Others
      • 5.2.2. Global Call Centers by: Application (Value)
        • 5.2.2.1. Healthcare
        • 5.2.2.2. Hospitality
        • 5.2.2.3. Transportation Industry
        • 5.2.2.4. Online Retail Industry
        • 5.2.2.5. Banking, Financial Services, and Insurance (BFSI)
        • 5.2.2.6. Government
        • 5.2.2.7. Retail
        • 5.2.2.8. Others
      • 5.2.3. Global Call Centers by: Ownership (Value)
        • 5.2.3.1. In House
        • 5.2.3.2. Outsourced
      • 5.2.4. Global Call Centers by: Operation (Value)
        • 5.2.4.1. Domestic
        • 5.2.4.2. International
      • 5.2.5. Global Call Centers Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Call Centers (Price)
      • 5.3.1. Global Call Centers by: Type (Price)
  • 6. Call Centers: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Alliance Data Systems, Inc. (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Alorica, Inc. (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Atento (Luxembourg)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Wipro Ltd (India)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Tata Consultancy Services Limited (India)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. BT Communications (Ireland) Limited (Ireland)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Capita Customer Management Limited (United Kingdom)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Convergys Corp. (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. EXL Service Holdings, Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. HCL BPO Services NI Ltd (Ireland)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. IBEX Global (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. IBM Global Process Services Pvt. Ltd (India)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. Sitel (United States)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
      • 6.4.14. Sykes Enterprises, Inc. (United States)
        • 6.4.14.1. Business Overview
        • 6.4.14.2. Products/Services Offerings
        • 6.4.14.3. Financial Analysis
        • 6.4.14.4. SWOT Analysis
      • 6.4.15. Teleperformance SE (France)
        • 6.4.15.1. Business Overview
        • 6.4.15.2. Products/Services Offerings
        • 6.4.15.3. Financial Analysis
        • 6.4.15.4. SWOT Analysis
      • 6.4.16. TTEC Holdings, Inc. (United States)
        • 6.4.16.1. Business Overview
        • 6.4.16.2. Products/Services Offerings
        • 6.4.16.3. Financial Analysis
        • 6.4.16.4. SWOT Analysis
      • 6.4.17. West Corporation (United States)
        • 6.4.17.1. Business Overview
        • 6.4.17.2. Products/Services Offerings
        • 6.4.17.3. Financial Analysis
        • 6.4.17.4. SWOT Analysis
      • 6.4.18. Other
        • 6.4.18.1. Business Overview
        • 6.4.18.2. Products/Services Offerings
        • 6.4.18.3. Financial Analysis
        • 6.4.18.4. SWOT Analysis
  • 7. Global Call Centers Sale, by Type, Application, Ownership, Deployment, Operation and Region (value and price ) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Call Centers (Value)
      • 7.2.1. Global Call Centers by: Type (Value)
        • 7.2.1.1. Inbound Call Center
        • 7.2.1.2. Outbound Call Center
        • 7.2.1.3. Others
      • 7.2.2. Global Call Centers by: Application (Value)
        • 7.2.2.1. Healthcare
        • 7.2.2.2. Hospitality
        • 7.2.2.3. Transportation Industry
        • 7.2.2.4. Online Retail Industry
        • 7.2.2.5. Banking, Financial Services, and Insurance (BFSI)
        • 7.2.2.6. Government
        • 7.2.2.7. Retail
        • 7.2.2.8. Others
      • 7.2.3. Global Call Centers by: Ownership (Value)
        • 7.2.3.1. In House
        • 7.2.3.2. Outsourced
      • 7.2.4. Global Call Centers by: Operation (Value)
        • 7.2.4.1. Domestic
        • 7.2.4.2. International
      • 7.2.5. Global Call Centers Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Call Centers (Price)
      • 7.3.1. Global Call Centers by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Call Centers: by Type(USD Million)
  • Table 2. Call Centers Inbound Call Center , by Region USD Million (2017-2022)
  • Table 3. Call Centers Outbound Call Center , by Region USD Million (2017-2022)
  • Table 4. Call Centers Others , by Region USD Million (2017-2022)
  • Table 5. Call Centers: by Application(USD Million)
  • Table 6. Call Centers Healthcare , by Region USD Million (2017-2022)
  • Table 7. Call Centers Hospitality , by Region USD Million (2017-2022)
  • Table 8. Call Centers Transportation Industry , by Region USD Million (2017-2022)
  • Table 9. Call Centers Online Retail Industry , by Region USD Million (2017-2022)
  • Table 10. Call Centers Banking, Financial Services, and Insurance (BFSI) , by Region USD Million (2017-2022)
  • Table 11. Call Centers Government , by Region USD Million (2017-2022)
  • Table 12. Call Centers Retail , by Region USD Million (2017-2022)
  • Table 13. Call Centers Others , by Region USD Million (2017-2022)
  • Table 14. Call Centers: by Ownership(USD Million)
  • Table 15. Call Centers In House , by Region USD Million (2017-2022)
  • Table 16. Call Centers Outsourced , by Region USD Million (2017-2022)
  • Table 17. Call Centers: by Operation(USD Million)
  • Table 18. Call Centers Domestic , by Region USD Million (2017-2022)
  • Table 19. Call Centers International , by Region USD Million (2017-2022)
  • Table 20. South America Call Centers, by Country USD Million (2017-2022)
  • Table 21. South America Call Centers, by Type USD Million (2017-2022)
  • Table 22. South America Call Centers, by Application USD Million (2017-2022)
  • Table 23. South America Call Centers, by Ownership USD Million (2017-2022)
  • Table 24. South America Call Centers, by Deployment USD Million (2017-2022)
  • Table 25. South America Call Centers, by Operation USD Million (2017-2022)
  • Table 26. Brazil Call Centers, by Type USD Million (2017-2022)
  • Table 27. Brazil Call Centers, by Application USD Million (2017-2022)
  • Table 28. Brazil Call Centers, by Ownership USD Million (2017-2022)
  • Table 29. Brazil Call Centers, by Deployment USD Million (2017-2022)
  • Table 30. Brazil Call Centers, by Operation USD Million (2017-2022)
  • Table 31. Argentina Call Centers, by Type USD Million (2017-2022)
  • Table 32. Argentina Call Centers, by Application USD Million (2017-2022)
  • Table 33. Argentina Call Centers, by Ownership USD Million (2017-2022)
  • Table 34. Argentina Call Centers, by Deployment USD Million (2017-2022)
  • Table 35. Argentina Call Centers, by Operation USD Million (2017-2022)
  • Table 36. Rest of South America Call Centers, by Type USD Million (2017-2022)
  • Table 37. Rest of South America Call Centers, by Application USD Million (2017-2022)
  • Table 38. Rest of South America Call Centers, by Ownership USD Million (2017-2022)
  • Table 39. Rest of South America Call Centers, by Deployment USD Million (2017-2022)
  • Table 40. Rest of South America Call Centers, by Operation USD Million (2017-2022)
  • Table 41. Asia Pacific Call Centers, by Country USD Million (2017-2022)
  • Table 42. Asia Pacific Call Centers, by Type USD Million (2017-2022)
  • Table 43. Asia Pacific Call Centers, by Application USD Million (2017-2022)
  • Table 44. Asia Pacific Call Centers, by Ownership USD Million (2017-2022)
  • Table 45. Asia Pacific Call Centers, by Deployment USD Million (2017-2022)
  • Table 46. Asia Pacific Call Centers, by Operation USD Million (2017-2022)
  • Table 47. China Call Centers, by Type USD Million (2017-2022)
  • Table 48. China Call Centers, by Application USD Million (2017-2022)
  • Table 49. China Call Centers, by Ownership USD Million (2017-2022)
  • Table 50. China Call Centers, by Deployment USD Million (2017-2022)
  • Table 51. China Call Centers, by Operation USD Million (2017-2022)
  • Table 52. Japan Call Centers, by Type USD Million (2017-2022)
  • Table 53. Japan Call Centers, by Application USD Million (2017-2022)
  • Table 54. Japan Call Centers, by Ownership USD Million (2017-2022)
  • Table 55. Japan Call Centers, by Deployment USD Million (2017-2022)
  • Table 56. Japan Call Centers, by Operation USD Million (2017-2022)
  • Table 57. India Call Centers, by Type USD Million (2017-2022)
  • Table 58. India Call Centers, by Application USD Million (2017-2022)
  • Table 59. India Call Centers, by Ownership USD Million (2017-2022)
  • Table 60. India Call Centers, by Deployment USD Million (2017-2022)
  • Table 61. India Call Centers, by Operation USD Million (2017-2022)
  • Table 62. South Korea Call Centers, by Type USD Million (2017-2022)
  • Table 63. South Korea Call Centers, by Application USD Million (2017-2022)
  • Table 64. South Korea Call Centers, by Ownership USD Million (2017-2022)
  • Table 65. South Korea Call Centers, by Deployment USD Million (2017-2022)
  • Table 66. South Korea Call Centers, by Operation USD Million (2017-2022)
  • Table 67. Taiwan Call Centers, by Type USD Million (2017-2022)
  • Table 68. Taiwan Call Centers, by Application USD Million (2017-2022)
  • Table 69. Taiwan Call Centers, by Ownership USD Million (2017-2022)
  • Table 70. Taiwan Call Centers, by Deployment USD Million (2017-2022)
  • Table 71. Taiwan Call Centers, by Operation USD Million (2017-2022)
  • Table 72. Australia Call Centers, by Type USD Million (2017-2022)
  • Table 73. Australia Call Centers, by Application USD Million (2017-2022)
  • Table 74. Australia Call Centers, by Ownership USD Million (2017-2022)
  • Table 75. Australia Call Centers, by Deployment USD Million (2017-2022)
  • Table 76. Australia Call Centers, by Operation USD Million (2017-2022)
  • Table 77. Rest of Asia-Pacific Call Centers, by Type USD Million (2017-2022)
  • Table 78. Rest of Asia-Pacific Call Centers, by Application USD Million (2017-2022)
  • Table 79. Rest of Asia-Pacific Call Centers, by Ownership USD Million (2017-2022)
  • Table 80. Rest of Asia-Pacific Call Centers, by Deployment USD Million (2017-2022)
  • Table 81. Rest of Asia-Pacific Call Centers, by Operation USD Million (2017-2022)
  • Table 82. Europe Call Centers, by Country USD Million (2017-2022)
  • Table 83. Europe Call Centers, by Type USD Million (2017-2022)
  • Table 84. Europe Call Centers, by Application USD Million (2017-2022)
  • Table 85. Europe Call Centers, by Ownership USD Million (2017-2022)
  • Table 86. Europe Call Centers, by Deployment USD Million (2017-2022)
  • Table 87. Europe Call Centers, by Operation USD Million (2017-2022)
  • Table 88. Germany Call Centers, by Type USD Million (2017-2022)
  • Table 89. Germany Call Centers, by Application USD Million (2017-2022)
  • Table 90. Germany Call Centers, by Ownership USD Million (2017-2022)
  • Table 91. Germany Call Centers, by Deployment USD Million (2017-2022)
  • Table 92. Germany Call Centers, by Operation USD Million (2017-2022)
  • Table 93. France Call Centers, by Type USD Million (2017-2022)
  • Table 94. France Call Centers, by Application USD Million (2017-2022)
  • Table 95. France Call Centers, by Ownership USD Million (2017-2022)
  • Table 96. France Call Centers, by Deployment USD Million (2017-2022)
  • Table 97. France Call Centers, by Operation USD Million (2017-2022)
  • Table 98. Italy Call Centers, by Type USD Million (2017-2022)
  • Table 99. Italy Call Centers, by Application USD Million (2017-2022)
  • Table 100. Italy Call Centers, by Ownership USD Million (2017-2022)
  • Table 101. Italy Call Centers, by Deployment USD Million (2017-2022)
  • Table 102. Italy Call Centers, by Operation USD Million (2017-2022)
  • Table 103. United Kingdom Call Centers, by Type USD Million (2017-2022)
  • Table 104. United Kingdom Call Centers, by Application USD Million (2017-2022)
  • Table 105. United Kingdom Call Centers, by Ownership USD Million (2017-2022)
  • Table 106. United Kingdom Call Centers, by Deployment USD Million (2017-2022)
  • Table 107. United Kingdom Call Centers, by Operation USD Million (2017-2022)
  • Table 108. Netherlands Call Centers, by Type USD Million (2017-2022)
  • Table 109. Netherlands Call Centers, by Application USD Million (2017-2022)
  • Table 110. Netherlands Call Centers, by Ownership USD Million (2017-2022)
  • Table 111. Netherlands Call Centers, by Deployment USD Million (2017-2022)
  • Table 112. Netherlands Call Centers, by Operation USD Million (2017-2022)
  • Table 113. Rest of Europe Call Centers, by Type USD Million (2017-2022)
  • Table 114. Rest of Europe Call Centers, by Application USD Million (2017-2022)
  • Table 115. Rest of Europe Call Centers, by Ownership USD Million (2017-2022)
  • Table 116. Rest of Europe Call Centers, by Deployment USD Million (2017-2022)
  • Table 117. Rest of Europe Call Centers, by Operation USD Million (2017-2022)
  • Table 118. MEA Call Centers, by Country USD Million (2017-2022)
  • Table 119. MEA Call Centers, by Type USD Million (2017-2022)
  • Table 120. MEA Call Centers, by Application USD Million (2017-2022)
  • Table 121. MEA Call Centers, by Ownership USD Million (2017-2022)
  • Table 122. MEA Call Centers, by Deployment USD Million (2017-2022)
  • Table 123. MEA Call Centers, by Operation USD Million (2017-2022)
  • Table 124. Middle East Call Centers, by Type USD Million (2017-2022)
  • Table 125. Middle East Call Centers, by Application USD Million (2017-2022)
  • Table 126. Middle East Call Centers, by Ownership USD Million (2017-2022)
  • Table 127. Middle East Call Centers, by Deployment USD Million (2017-2022)
  • Table 128. Middle East Call Centers, by Operation USD Million (2017-2022)
  • Table 129. Africa Call Centers, by Type USD Million (2017-2022)
  • Table 130. Africa Call Centers, by Application USD Million (2017-2022)
  • Table 131. Africa Call Centers, by Ownership USD Million (2017-2022)
  • Table 132. Africa Call Centers, by Deployment USD Million (2017-2022)
  • Table 133. Africa Call Centers, by Operation USD Million (2017-2022)
  • Table 134. North America Call Centers, by Country USD Million (2017-2022)
  • Table 135. North America Call Centers, by Type USD Million (2017-2022)
  • Table 136. North America Call Centers, by Application USD Million (2017-2022)
  • Table 137. North America Call Centers, by Ownership USD Million (2017-2022)
  • Table 138. North America Call Centers, by Deployment USD Million (2017-2022)
  • Table 139. North America Call Centers, by Operation USD Million (2017-2022)
  • Table 140. United States Call Centers, by Type USD Million (2017-2022)
  • Table 141. United States Call Centers, by Application USD Million (2017-2022)
  • Table 142. United States Call Centers, by Ownership USD Million (2017-2022)
  • Table 143. United States Call Centers, by Deployment USD Million (2017-2022)
  • Table 144. United States Call Centers, by Operation USD Million (2017-2022)
  • Table 145. Canada Call Centers, by Type USD Million (2017-2022)
  • Table 146. Canada Call Centers, by Application USD Million (2017-2022)
  • Table 147. Canada Call Centers, by Ownership USD Million (2017-2022)
  • Table 148. Canada Call Centers, by Deployment USD Million (2017-2022)
  • Table 149. Canada Call Centers, by Operation USD Million (2017-2022)
  • Table 150. Mexico Call Centers, by Type USD Million (2017-2022)
  • Table 151. Mexico Call Centers, by Application USD Million (2017-2022)
  • Table 152. Mexico Call Centers, by Ownership USD Million (2017-2022)
  • Table 153. Mexico Call Centers, by Deployment USD Million (2017-2022)
  • Table 154. Mexico Call Centers, by Operation USD Million (2017-2022)
  • Table 155. Call Centers: by Type(USD/Units)
  • Table 156. Company Basic Information, Sales Area and Its Competitors
  • Table 157. Company Basic Information, Sales Area and Its Competitors
  • Table 158. Company Basic Information, Sales Area and Its Competitors
  • Table 159. Company Basic Information, Sales Area and Its Competitors
  • Table 160. Company Basic Information, Sales Area and Its Competitors
  • Table 161. Company Basic Information, Sales Area and Its Competitors
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Company Basic Information, Sales Area and Its Competitors
  • Table 171. Company Basic Information, Sales Area and Its Competitors
  • Table 172. Company Basic Information, Sales Area and Its Competitors
  • Table 173. Company Basic Information, Sales Area and Its Competitors
  • Table 174. Call Centers: by Type(USD Million)
  • Table 175. Call Centers Inbound Call Center , by Region USD Million (2023-2028)
  • Table 176. Call Centers Outbound Call Center , by Region USD Million (2023-2028)
  • Table 177. Call Centers Others , by Region USD Million (2023-2028)
  • Table 178. Call Centers: by Application(USD Million)
  • Table 179. Call Centers Healthcare , by Region USD Million (2023-2028)
  • Table 180. Call Centers Hospitality , by Region USD Million (2023-2028)
  • Table 181. Call Centers Transportation Industry , by Region USD Million (2023-2028)
  • Table 182. Call Centers Online Retail Industry , by Region USD Million (2023-2028)
  • Table 183. Call Centers Banking, Financial Services, and Insurance (BFSI) , by Region USD Million (2023-2028)
  • Table 184. Call Centers Government , by Region USD Million (2023-2028)
  • Table 185. Call Centers Retail , by Region USD Million (2023-2028)
  • Table 186. Call Centers Others , by Region USD Million (2023-2028)
  • Table 187. Call Centers: by Ownership(USD Million)
  • Table 188. Call Centers In House , by Region USD Million (2023-2028)
  • Table 189. Call Centers Outsourced , by Region USD Million (2023-2028)
  • Table 190. Call Centers: by Operation(USD Million)
  • Table 191. Call Centers Domestic , by Region USD Million (2023-2028)
  • Table 192. Call Centers International , by Region USD Million (2023-2028)
  • Table 193. South America Call Centers, by Country USD Million (2023-2028)
  • Table 194. South America Call Centers, by Type USD Million (2023-2028)
  • Table 195. South America Call Centers, by Application USD Million (2023-2028)
  • Table 196. South America Call Centers, by Ownership USD Million (2023-2028)
  • Table 197. South America Call Centers, by Deployment USD Million (2023-2028)
  • Table 198. South America Call Centers, by Operation USD Million (2023-2028)
  • Table 199. Brazil Call Centers, by Type USD Million (2023-2028)
  • Table 200. Brazil Call Centers, by Application USD Million (2023-2028)
  • Table 201. Brazil Call Centers, by Ownership USD Million (2023-2028)
  • Table 202. Brazil Call Centers, by Deployment USD Million (2023-2028)
  • Table 203. Brazil Call Centers, by Operation USD Million (2023-2028)
  • Table 204. Argentina Call Centers, by Type USD Million (2023-2028)
  • Table 205. Argentina Call Centers, by Application USD Million (2023-2028)
  • Table 206. Argentina Call Centers, by Ownership USD Million (2023-2028)
  • Table 207. Argentina Call Centers, by Deployment USD Million (2023-2028)
  • Table 208. Argentina Call Centers, by Operation USD Million (2023-2028)
  • Table 209. Rest of South America Call Centers, by Type USD Million (2023-2028)
  • Table 210. Rest of South America Call Centers, by Application USD Million (2023-2028)
  • Table 211. Rest of South America Call Centers, by Ownership USD Million (2023-2028)
  • Table 212. Rest of South America Call Centers, by Deployment USD Million (2023-2028)
  • Table 213. Rest of South America Call Centers, by Operation USD Million (2023-2028)
  • Table 214. Asia Pacific Call Centers, by Country USD Million (2023-2028)
  • Table 215. Asia Pacific Call Centers, by Type USD Million (2023-2028)
  • Table 216. Asia Pacific Call Centers, by Application USD Million (2023-2028)
  • Table 217. Asia Pacific Call Centers, by Ownership USD Million (2023-2028)
  • Table 218. Asia Pacific Call Centers, by Deployment USD Million (2023-2028)
  • Table 219. Asia Pacific Call Centers, by Operation USD Million (2023-2028)
  • Table 220. China Call Centers, by Type USD Million (2023-2028)
  • Table 221. China Call Centers, by Application USD Million (2023-2028)
  • Table 222. China Call Centers, by Ownership USD Million (2023-2028)
  • Table 223. China Call Centers, by Deployment USD Million (2023-2028)
  • Table 224. China Call Centers, by Operation USD Million (2023-2028)
  • Table 225. Japan Call Centers, by Type USD Million (2023-2028)
  • Table 226. Japan Call Centers, by Application USD Million (2023-2028)
  • Table 227. Japan Call Centers, by Ownership USD Million (2023-2028)
  • Table 228. Japan Call Centers, by Deployment USD Million (2023-2028)
  • Table 229. Japan Call Centers, by Operation USD Million (2023-2028)
  • Table 230. India Call Centers, by Type USD Million (2023-2028)
  • Table 231. India Call Centers, by Application USD Million (2023-2028)
  • Table 232. India Call Centers, by Ownership USD Million (2023-2028)
  • Table 233. India Call Centers, by Deployment USD Million (2023-2028)
  • Table 234. India Call Centers, by Operation USD Million (2023-2028)
  • Table 235. South Korea Call Centers, by Type USD Million (2023-2028)
  • Table 236. South Korea Call Centers, by Application USD Million (2023-2028)
  • Table 237. South Korea Call Centers, by Ownership USD Million (2023-2028)
  • Table 238. South Korea Call Centers, by Deployment USD Million (2023-2028)
  • Table 239. South Korea Call Centers, by Operation USD Million (2023-2028)
  • Table 240. Taiwan Call Centers, by Type USD Million (2023-2028)
  • Table 241. Taiwan Call Centers, by Application USD Million (2023-2028)
  • Table 242. Taiwan Call Centers, by Ownership USD Million (2023-2028)
  • Table 243. Taiwan Call Centers, by Deployment USD Million (2023-2028)
  • Table 244. Taiwan Call Centers, by Operation USD Million (2023-2028)
  • Table 245. Australia Call Centers, by Type USD Million (2023-2028)
  • Table 246. Australia Call Centers, by Application USD Million (2023-2028)
  • Table 247. Australia Call Centers, by Ownership USD Million (2023-2028)
  • Table 248. Australia Call Centers, by Deployment USD Million (2023-2028)
  • Table 249. Australia Call Centers, by Operation USD Million (2023-2028)
  • Table 250. Rest of Asia-Pacific Call Centers, by Type USD Million (2023-2028)
  • Table 251. Rest of Asia-Pacific Call Centers, by Application USD Million (2023-2028)
  • Table 252. Rest of Asia-Pacific Call Centers, by Ownership USD Million (2023-2028)
  • Table 253. Rest of Asia-Pacific Call Centers, by Deployment USD Million (2023-2028)
  • Table 254. Rest of Asia-Pacific Call Centers, by Operation USD Million (2023-2028)
  • Table 255. Europe Call Centers, by Country USD Million (2023-2028)
  • Table 256. Europe Call Centers, by Type USD Million (2023-2028)
  • Table 257. Europe Call Centers, by Application USD Million (2023-2028)
  • Table 258. Europe Call Centers, by Ownership USD Million (2023-2028)
  • Table 259. Europe Call Centers, by Deployment USD Million (2023-2028)
  • Table 260. Europe Call Centers, by Operation USD Million (2023-2028)
  • Table 261. Germany Call Centers, by Type USD Million (2023-2028)
  • Table 262. Germany Call Centers, by Application USD Million (2023-2028)
  • Table 263. Germany Call Centers, by Ownership USD Million (2023-2028)
  • Table 264. Germany Call Centers, by Deployment USD Million (2023-2028)
  • Table 265. Germany Call Centers, by Operation USD Million (2023-2028)
  • Table 266. France Call Centers, by Type USD Million (2023-2028)
  • Table 267. France Call Centers, by Application USD Million (2023-2028)
  • Table 268. France Call Centers, by Ownership USD Million (2023-2028)
  • Table 269. France Call Centers, by Deployment USD Million (2023-2028)
  • Table 270. France Call Centers, by Operation USD Million (2023-2028)
  • Table 271. Italy Call Centers, by Type USD Million (2023-2028)
  • Table 272. Italy Call Centers, by Application USD Million (2023-2028)
  • Table 273. Italy Call Centers, by Ownership USD Million (2023-2028)
  • Table 274. Italy Call Centers, by Deployment USD Million (2023-2028)
  • Table 275. Italy Call Centers, by Operation USD Million (2023-2028)
  • Table 276. United Kingdom Call Centers, by Type USD Million (2023-2028)
  • Table 277. United Kingdom Call Centers, by Application USD Million (2023-2028)
  • Table 278. United Kingdom Call Centers, by Ownership USD Million (2023-2028)
  • Table 279. United Kingdom Call Centers, by Deployment USD Million (2023-2028)
  • Table 280. United Kingdom Call Centers, by Operation USD Million (2023-2028)
  • Table 281. Netherlands Call Centers, by Type USD Million (2023-2028)
  • Table 282. Netherlands Call Centers, by Application USD Million (2023-2028)
  • Table 283. Netherlands Call Centers, by Ownership USD Million (2023-2028)
  • Table 284. Netherlands Call Centers, by Deployment USD Million (2023-2028)
  • Table 285. Netherlands Call Centers, by Operation USD Million (2023-2028)
  • Table 286. Rest of Europe Call Centers, by Type USD Million (2023-2028)
  • Table 287. Rest of Europe Call Centers, by Application USD Million (2023-2028)
  • Table 288. Rest of Europe Call Centers, by Ownership USD Million (2023-2028)
  • Table 289. Rest of Europe Call Centers, by Deployment USD Million (2023-2028)
  • Table 290. Rest of Europe Call Centers, by Operation USD Million (2023-2028)
  • Table 291. MEA Call Centers, by Country USD Million (2023-2028)
  • Table 292. MEA Call Centers, by Type USD Million (2023-2028)
  • Table 293. MEA Call Centers, by Application USD Million (2023-2028)
  • Table 294. MEA Call Centers, by Ownership USD Million (2023-2028)
  • Table 295. MEA Call Centers, by Deployment USD Million (2023-2028)
  • Table 296. MEA Call Centers, by Operation USD Million (2023-2028)
  • Table 297. Middle East Call Centers, by Type USD Million (2023-2028)
  • Table 298. Middle East Call Centers, by Application USD Million (2023-2028)
  • Table 299. Middle East Call Centers, by Ownership USD Million (2023-2028)
  • Table 300. Middle East Call Centers, by Deployment USD Million (2023-2028)
  • Table 301. Middle East Call Centers, by Operation USD Million (2023-2028)
  • Table 302. Africa Call Centers, by Type USD Million (2023-2028)
  • Table 303. Africa Call Centers, by Application USD Million (2023-2028)
  • Table 304. Africa Call Centers, by Ownership USD Million (2023-2028)
  • Table 305. Africa Call Centers, by Deployment USD Million (2023-2028)
  • Table 306. Africa Call Centers, by Operation USD Million (2023-2028)
  • Table 307. North America Call Centers, by Country USD Million (2023-2028)
  • Table 308. North America Call Centers, by Type USD Million (2023-2028)
  • Table 309. North America Call Centers, by Application USD Million (2023-2028)
  • Table 310. North America Call Centers, by Ownership USD Million (2023-2028)
  • Table 311. North America Call Centers, by Deployment USD Million (2023-2028)
  • Table 312. North America Call Centers, by Operation USD Million (2023-2028)
  • Table 313. United States Call Centers, by Type USD Million (2023-2028)
  • Table 314. United States Call Centers, by Application USD Million (2023-2028)
  • Table 315. United States Call Centers, by Ownership USD Million (2023-2028)
  • Table 316. United States Call Centers, by Deployment USD Million (2023-2028)
  • Table 317. United States Call Centers, by Operation USD Million (2023-2028)
  • Table 318. Canada Call Centers, by Type USD Million (2023-2028)
  • Table 319. Canada Call Centers, by Application USD Million (2023-2028)
  • Table 320. Canada Call Centers, by Ownership USD Million (2023-2028)
  • Table 321. Canada Call Centers, by Deployment USD Million (2023-2028)
  • Table 322. Canada Call Centers, by Operation USD Million (2023-2028)
  • Table 323. Mexico Call Centers, by Type USD Million (2023-2028)
  • Table 324. Mexico Call Centers, by Application USD Million (2023-2028)
  • Table 325. Mexico Call Centers, by Ownership USD Million (2023-2028)
  • Table 326. Mexico Call Centers, by Deployment USD Million (2023-2028)
  • Table 327. Mexico Call Centers, by Operation USD Million (2023-2028)
  • Table 328. Call Centers: by Type(USD/Units)
  • Table 329. Research Programs/Design for This Report
  • Table 330. Key Data Information from Secondary Sources
  • Table 331. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Call Centers: by Type USD Million (2017-2022)
  • Figure 5. Global Call Centers: by Application USD Million (2017-2022)
  • Figure 6. Global Call Centers: by Ownership USD Million (2017-2022)
  • Figure 7. Global Call Centers: by Operation USD Million (2017-2022)
  • Figure 8. South America Call Centers Share (%), by Country
  • Figure 9. Asia Pacific Call Centers Share (%), by Country
  • Figure 10. Europe Call Centers Share (%), by Country
  • Figure 11. MEA Call Centers Share (%), by Country
  • Figure 12. North America Call Centers Share (%), by Country
  • Figure 13. Global Call Centers: by Type USD/Units (2017-2022)
  • Figure 14. Global Call Centers share by Players 2022 (%)
  • Figure 15. Global Call Centers share by Players (Top 3) 2022(%)
  • Figure 16. Global Call Centers share by Players (Top 5) 2022(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Alliance Data Systems, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 19. Alliance Data Systems, Inc. (United States) Revenue: by Geography 2022
  • Figure 20. Alorica, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 21. Alorica, Inc. (United States) Revenue: by Geography 2022
  • Figure 22. Atento (Luxembourg) Revenue, Net Income and Gross profit
  • Figure 23. Atento (Luxembourg) Revenue: by Geography 2022
  • Figure 24. Wipro Ltd (India) Revenue, Net Income and Gross profit
  • Figure 25. Wipro Ltd (India) Revenue: by Geography 2022
  • Figure 26. Tata Consultancy Services Limited (India) Revenue, Net Income and Gross profit
  • Figure 27. Tata Consultancy Services Limited (India) Revenue: by Geography 2022
  • Figure 28. BT Communications (Ireland) Limited (Ireland) Revenue, Net Income and Gross profit
  • Figure 29. BT Communications (Ireland) Limited (Ireland) Revenue: by Geography 2022
  • Figure 30. Capita Customer Management Limited (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 31. Capita Customer Management Limited (United Kingdom) Revenue: by Geography 2022
  • Figure 32. Convergys Corp. (United States) Revenue, Net Income and Gross profit
  • Figure 33. Convergys Corp. (United States) Revenue: by Geography 2022
  • Figure 34. EXL Service Holdings, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 35. EXL Service Holdings, Inc. (United States) Revenue: by Geography 2022
  • Figure 36. HCL BPO Services NI Ltd (Ireland) Revenue, Net Income and Gross profit
  • Figure 37. HCL BPO Services NI Ltd (Ireland) Revenue: by Geography 2022
  • Figure 38. IBEX Global (United States) Revenue, Net Income and Gross profit
  • Figure 39. IBEX Global (United States) Revenue: by Geography 2022
  • Figure 40. IBM Global Process Services Pvt. Ltd (India) Revenue, Net Income and Gross profit
  • Figure 41. IBM Global Process Services Pvt. Ltd (India) Revenue: by Geography 2022
  • Figure 42. Sitel (United States) Revenue, Net Income and Gross profit
  • Figure 43. Sitel (United States) Revenue: by Geography 2022
  • Figure 44. Sykes Enterprises, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 45. Sykes Enterprises, Inc. (United States) Revenue: by Geography 2022
  • Figure 46. Teleperformance SE (France) Revenue, Net Income and Gross profit
  • Figure 47. Teleperformance SE (France) Revenue: by Geography 2022
  • Figure 48. TTEC Holdings, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 49. TTEC Holdings, Inc. (United States) Revenue: by Geography 2022
  • Figure 50. West Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 51. West Corporation (United States) Revenue: by Geography 2022
  • Figure 52. Other Revenue, Net Income and Gross profit
  • Figure 53. Other Revenue: by Geography 2022
  • Figure 54. Global Call Centers: by Type USD Million (2023-2028)
  • Figure 55. Global Call Centers: by Application USD Million (2023-2028)
  • Figure 56. Global Call Centers: by Ownership USD Million (2023-2028)
  • Figure 57. Global Call Centers: by Operation USD Million (2023-2028)
  • Figure 58. South America Call Centers Share (%), by Country
  • Figure 59. Asia Pacific Call Centers Share (%), by Country
  • Figure 60. Europe Call Centers Share (%), by Country
  • Figure 61. MEA Call Centers Share (%), by Country
  • Figure 62. North America Call Centers Share (%), by Country
  • Figure 63. Global Call Centers: by Type USD/Units (2023-2028)
List of companies from research coverage that are profiled in the study
  • Alliance Data Systems, Inc. (United States)
  • Alorica, Inc. (United States)
  • Atento (Luxembourg)
  • Wipro Ltd (India)
  • Tata Consultancy Services Limited (India)
  • BT Communications (Ireland) Limited (Ireland)
  • Capita Customer Management Limited (United Kingdom)
  • Convergys Corp. (United States)
  • EXL Service Holdings, Inc. (United States)
  • HCL BPO Services NI Ltd (Ireland)
  • IBEX Global (United States)
  • IBM Global Process Services Pvt. Ltd (India)
  • Sitel (United States)
  • Sykes Enterprises, Inc. (United States)
  • Teleperformance SE (France)
  • TTEC Holdings, Inc. (United States)
  • West Corporation (United States)
  • Other
Additional players considered in the study are as follows:
ATOS S.A. (France) , Plusoft Informatica Ltd. (Brazil) , Entel Call Center (Chile)
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Apr 2023 227 Pages 88 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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