What is Service Level Management Software Market?
Service Level Management (SLM) Software is a comprehensive platform that monitors the availability and performance of the customer's mission-critical business applications. This software has the capability for documenting and tracking all service commitments between IT, service providers, and customers. It has various benefits such as greater customer satisfaction with IT services by meeting time and quality expectations, avoid service degradation by spotting trends and patterns early and preventing potential breaches.
The market study is being classified and major geographies with country level break-up.
Autotask Corporation (United States), SysAid Technologies (Israel), ServiceNow (United States), Interlink Software (United Kingdom), Micro Focus International plc (United Kingdom), Ivanti (United States), SysAid Technologies (Israel) and Idera, Inc. (United States) are some of the key players profiled in the study.
The companies are exploring the market by adopting expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions across the globe to gain a competitive advantage through combined collaborations. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Service Level Management Software market throughout the predicted period.
Segment Analysis
Analyst at AMA have segmented the market study of Global Service Level Management Software market by Type, Application and Region.
On the basis of geography, the market of Service Level Management Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Market Drivers
- High Benefits of Service Level Management Software such as Customer Satisfaction, Improved Employee Productivity and Others
- Increased Automation in Various Industries
Market Trend
- Increased Adoption of Cloud-based Solutions
Restraints
- High Cost of Service Level Management Software
Opportunities
- Growth in the Service Industry Worldwide
- Increasing Demand from End-users
Challenges
- Technological Complexities associated with Service Level Management Software
Key Target Audience
Service Level Management Software Developers, Emerging Companies, Research Professionals and End-users