Help Desk Outsourcing Market Scope
Helpdesk outsourcing, a process of the business engaging resources outside the company to manage their customer service and technical assistance support for their customer through inbound and outbound phone calls and emails. In the current scenario, outsourcing is an emerging phenomenon in healthcare information technology market. Of late, the trend of outsourcing helps the organization to decrease the operational cost and to reach maximum end users and grown significantly among large organizations and has also attracted mid-sized organizations.
Attributes | Details |
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Study Period | 2018-2030 |
Base Year | 2023 |
Unit | Value (USD Million) |
Key Companies Profiled | HCL Technologies (India), HP Enterprise Services (United States), IBM (United States), Wipro (India), Infosys Limited (India), Qcom Outsourcing Ltd. (United Kingdom), ABS Inc. (United States), ActivSupport (United States), Tata Consultancy Services Ltd. (India), CGS Inc. (United States), Accenture Plc. (Ireland), Adaptive AG (Poland), AlfaVox (Poland), Business Support Solution S.A. (Poland) and Call Center Inter Galatica (CCIG) (Poland) |
CAGR | 5.5% |
The companies are exploring the market in new regions by adopting mergers & acquisitions, expansions, investments, new solution launches, and collaborations as their strategies. Key players are exploring new areas through expansions and acquisitions across the world to avail a competitive advantage through combined synergies. Research Analyst at AMA estimates that United States and Poland Players will contribute to the maximum growth of Global Help Desk Outsourcing market throughout the predicted period.
HCL Technologies (India), HP Enterprise Services (United States), IBM (United States), Wipro (India), Infosys Limited (India), Qcom Outsourcing Ltd. (United Kingdom), ABS Inc. (United States), ActivSupport (United States), Tata Consultancy Services Ltd. (India), CGS Inc. (United States), Accenture Plc. (Ireland), Adaptive AG (Poland), AlfaVox (Poland), Business Support Solution S.A. (Poland) and Call Center Inter Galatica (CCIG) (Poland) are some of the key players that are part of study coverage.
About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from the total available market.
Segmentation Overview
The study have segmented the market of Global Help Desk Outsourcing market by Type and Region with country level break-up.
On the basis of geography, the market of Help Desk Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
region held largest market share in the year 2023.
Market Leaders and their expansionary development strategies
In August 2023, Accenture acquired EnkiLogic, a cloud-based provider of AI-powered service desk solutions, to strengthen its managed services offerings.
In Apr 2021, Talkdesk Inc. announced the availability of new contact center managed services known as PPT Solutions. This solution provides client-centric, performance-based customer experience, and contact center consulting solutions. Through this initiative, the company becomes more competent in the market.
Influencing Trend:
Shifting the Burden of Compliance to Workplace Service Providers
Market Growth Drivers:
Rise in Demand of Outsourcing by Small & Medium Enterpises and Increased M&A Activity in the Banking Space has Led to an Increase in Outsourcing
Challenges:
Rising Incidences Of Data Breach And Loss Of Confidentiality
Restraints:
Cultural Differences And Language Barriers and Constant Security Threats to the Enterprise IT Environment
Opportunities:
Growing Concerns For Data Security Offers Opportunities For Outsourcing Private Cloud Computing Models and Shifting Focus Towards Product Centric Systems
Key Target Audience
Help Desk Outsourcing Service Providers, End-Users, Technology Providers and Others