Global Telecom CRM

Telecom CRM Comprehensive Study by Application (Small-Sized Enterprises, Medium-sized Enterprises, Large-Sized Enterprises), Components (Systems, Software, Service), Function (Customer Database, Customer Care and Billing System, Handling Disputes System, Marketing, Sales and Contract Management, Others) Players and Region - Global Market Outlook to 2026

Telecom CRM Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Telecom CRM
Telecom CRM tracks assist telecommunication operators to deal with the managing and controlling customer turnover or retention rate. The Telecom CRM offers the companies with the competitive ability by deploying the solutions and services to recognize the profitable customers and get hold them. It tracks and analyzes the interaction with potential clients for identifying the requirements, it also centralizes, eases, and secures the information for easy access. Telecom CRM serves as a beneficial tool for increasing sales and improve customer engagement.

AttributesDetails
Study Period2017-2027
Base Year2021
UnitValue (USD Million)


Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Oracle Corporation (United States), SAP SE (Germany), Salesforce (United States), Microsoft Corporation (United States), Convergys Corporation (Concentrix) (United States), Ericsson (Sweden), Amdocs Systems Inc. (United States), NTT DATA Corporation (Japan), Avaya Inc. (United States), AsiaInfo Holdings (China) and Infor (United States) are some of the key players that are part of study coverage.

Segmentation Overview
AMA Research has segmented the market of Global Telecom CRM market by , Application (Small-Sized Enterprises, Medium-sized Enterprises and Large-Sized Enterprises) and Region.



On the basis of geography, the market of Telecom CRM has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Components, the sub-segment i.e. Systems will boost the Telecom CRM market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Function, the sub-segment i.e. Customer Database will boost the Telecom CRM market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
The Adoption of IoT in Telecom CRM for Proactive, Predictive and Prescriptive Customer Service and The Use of Telecom CRM Solutions and Services for Immediate Feedback for Required Immediate Action

Market Growth Drivers:
Need for Managing the Operators and Controlling Customer Turnover and Demand for Managing the Client Relationship Leading to Increased Sales and Customer Retention

Challenges:
High-Cost Investment in Telecom CRM

Restraints:
Regulatory Compliance with Telecom CRM and Demanding Customer Base with Fast-Changing Behaviour

Opportunities:
Increasing Spending of Telecommunication Industry on CRM to Provide Advance Services and Solutions and Digitalization will Boost the Telecom CRM

Market Leaders and their expansionary development strategies
On 25th February 2020, Salesforce signed a definitive agreement to acquire Vlocity. Built natively on the Salesforce platform, Vlocity is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health, and government organizations.
On 24th September 2019, NTT DATA Asia Pacific Pte. Ltd. and Locus Telecommunication Inc. Ltd. announced that NTT DATA Asia Pacific has wholly acquired Locus Telecommunication, a prominent system-integration company based in Bangkok, Thailand. With the acquisition, NTT DATA, a leading IT service provider, and the parent company of NTT DATA Asia Pacific will enhance its market position in Thailand with significantly strengthened capabilities in CRM, customer experience (CX), and analytics solutions.


Key Target Audience
Telecom CRM Providers, Telecom Industry Associations, Research and Development Institutes, Potential Investors, Regulatory Bodies and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Application
  • Small-Sized Enterprises
  • Medium-sized Enterprises
  • Large-Sized Enterprises
By Components
  • Systems
  • Software
  • Service

By Function
  • Customer Database
  • Customer Care and Billing System
  • Handling Disputes System
  • Marketing
  • Sales and Contract Management
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Need for Managing the Operators and Controlling Customer Turnover
      • 3.2.2. Demand for Managing the Client Relationship Leading to Increased Sales and Customer Retention
    • 3.3. Market Challenges
      • 3.3.1. High-Cost Investment in Telecom CRM
    • 3.4. Market Trends
      • 3.4.1. The Adoption of IoT in Telecom CRM for Proactive, Predictive and Prescriptive Customer Service
      • 3.4.2. The Use of Telecom CRM Solutions and Services for Immediate Feedback for Required Immediate Action
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Telecom CRM, by Application, Components, Function and Region (value and price ) (2016-2021)
    • 5.1. Introduction
    • 5.2. Global Telecom CRM (Value)
      • 5.2.1. Global Telecom CRM by: Application (Value)
        • 5.2.1.1. Small-Sized Enterprises
        • 5.2.1.2. Medium-sized Enterprises
        • 5.2.1.3. Large-Sized Enterprises
      • 5.2.2. Global Telecom CRM by: Components (Value)
        • 5.2.2.1. Systems
        • 5.2.2.2. Software
        • 5.2.2.3. Service
      • 5.2.3. Global Telecom CRM by: Function (Value)
        • 5.2.3.1. Customer Database
        • 5.2.3.2. Customer Care and Billing System
        • 5.2.3.3. Handling Disputes System
        • 5.2.3.4. Marketing
        • 5.2.3.5. Sales and Contract Management
        • 5.2.3.6. Others
      • 5.2.4. Global Telecom CRM Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Telecom CRM (Price)
  • 6. Telecom CRM: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2021)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Oracle Corporation (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. SAP SE (Germany)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Salesforce (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Microsoft Corporation (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Convergys Corporation (Concentrix) (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Ericsson (Sweden)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Amdocs Systems Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. NTT DATA Corporation (Japan)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Avaya Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. AsiaInfo Holdings (China)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. Infor (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
  • 7. Global Telecom CRM Sale, by Application, Components, Function and Region (value and price ) (2022-2027)
    • 7.1. Introduction
    • 7.2. Global Telecom CRM (Value)
      • 7.2.1. Global Telecom CRM by: Application (Value)
        • 7.2.1.1. Small-Sized Enterprises
        • 7.2.1.2. Medium-sized Enterprises
        • 7.2.1.3. Large-Sized Enterprises
      • 7.2.2. Global Telecom CRM by: Components (Value)
        • 7.2.2.1. Systems
        • 7.2.2.2. Software
        • 7.2.2.3. Service
      • 7.2.3. Global Telecom CRM by: Function (Value)
        • 7.2.3.1. Customer Database
        • 7.2.3.2. Customer Care and Billing System
        • 7.2.3.3. Handling Disputes System
        • 7.2.3.4. Marketing
        • 7.2.3.5. Sales and Contract Management
        • 7.2.3.6. Others
      • 7.2.4. Global Telecom CRM Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Telecom CRM (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Telecom CRM: by Application(USD Million)
  • Table 2. Telecom CRM Small-Sized Enterprises , by Region USD Million (2016-2021)
  • Table 3. Telecom CRM Medium-sized Enterprises , by Region USD Million (2016-2021)
  • Table 4. Telecom CRM Large-Sized Enterprises , by Region USD Million (2016-2021)
  • Table 5. Telecom CRM: by Components(USD Million)
  • Table 6. Telecom CRM Systems , by Region USD Million (2016-2021)
  • Table 7. Telecom CRM Software , by Region USD Million (2016-2021)
  • Table 8. Telecom CRM Service , by Region USD Million (2016-2021)
  • Table 9. Telecom CRM: by Function(USD Million)
  • Table 10. Telecom CRM Customer Database , by Region USD Million (2016-2021)
  • Table 11. Telecom CRM Customer Care and Billing System , by Region USD Million (2016-2021)
  • Table 12. Telecom CRM Handling Disputes System , by Region USD Million (2016-2021)
  • Table 13. Telecom CRM Marketing , by Region USD Million (2016-2021)
  • Table 14. Telecom CRM Sales and Contract Management , by Region USD Million (2016-2021)
  • Table 15. Telecom CRM Others , by Region USD Million (2016-2021)
  • Table 16. South America Telecom CRM, by Country USD Million (2016-2021)
  • Table 17. South America Telecom CRM, by Application USD Million (2016-2021)
  • Table 18. South America Telecom CRM, by Components USD Million (2016-2021)
  • Table 19. South America Telecom CRM, by Function USD Million (2016-2021)
  • Table 20. Brazil Telecom CRM, by Application USD Million (2016-2021)
  • Table 21. Brazil Telecom CRM, by Components USD Million (2016-2021)
  • Table 22. Brazil Telecom CRM, by Function USD Million (2016-2021)
  • Table 23. Argentina Telecom CRM, by Application USD Million (2016-2021)
  • Table 24. Argentina Telecom CRM, by Components USD Million (2016-2021)
  • Table 25. Argentina Telecom CRM, by Function USD Million (2016-2021)
  • Table 26. Rest of South America Telecom CRM, by Application USD Million (2016-2021)
  • Table 27. Rest of South America Telecom CRM, by Components USD Million (2016-2021)
  • Table 28. Rest of South America Telecom CRM, by Function USD Million (2016-2021)
  • Table 29. Asia Pacific Telecom CRM, by Country USD Million (2016-2021)
  • Table 30. Asia Pacific Telecom CRM, by Application USD Million (2016-2021)
  • Table 31. Asia Pacific Telecom CRM, by Components USD Million (2016-2021)
  • Table 32. Asia Pacific Telecom CRM, by Function USD Million (2016-2021)
  • Table 33. China Telecom CRM, by Application USD Million (2016-2021)
  • Table 34. China Telecom CRM, by Components USD Million (2016-2021)
  • Table 35. China Telecom CRM, by Function USD Million (2016-2021)
  • Table 36. Japan Telecom CRM, by Application USD Million (2016-2021)
  • Table 37. Japan Telecom CRM, by Components USD Million (2016-2021)
  • Table 38. Japan Telecom CRM, by Function USD Million (2016-2021)
  • Table 39. India Telecom CRM, by Application USD Million (2016-2021)
  • Table 40. India Telecom CRM, by Components USD Million (2016-2021)
  • Table 41. India Telecom CRM, by Function USD Million (2016-2021)
  • Table 42. South Korea Telecom CRM, by Application USD Million (2016-2021)
  • Table 43. South Korea Telecom CRM, by Components USD Million (2016-2021)
  • Table 44. South Korea Telecom CRM, by Function USD Million (2016-2021)
  • Table 45. Taiwan Telecom CRM, by Application USD Million (2016-2021)
  • Table 46. Taiwan Telecom CRM, by Components USD Million (2016-2021)
  • Table 47. Taiwan Telecom CRM, by Function USD Million (2016-2021)
  • Table 48. Australia Telecom CRM, by Application USD Million (2016-2021)
  • Table 49. Australia Telecom CRM, by Components USD Million (2016-2021)
  • Table 50. Australia Telecom CRM, by Function USD Million (2016-2021)
  • Table 51. Rest of Asia-Pacific Telecom CRM, by Application USD Million (2016-2021)
  • Table 52. Rest of Asia-Pacific Telecom CRM, by Components USD Million (2016-2021)
  • Table 53. Rest of Asia-Pacific Telecom CRM, by Function USD Million (2016-2021)
  • Table 54. Europe Telecom CRM, by Country USD Million (2016-2021)
  • Table 55. Europe Telecom CRM, by Application USD Million (2016-2021)
  • Table 56. Europe Telecom CRM, by Components USD Million (2016-2021)
  • Table 57. Europe Telecom CRM, by Function USD Million (2016-2021)
  • Table 58. Germany Telecom CRM, by Application USD Million (2016-2021)
  • Table 59. Germany Telecom CRM, by Components USD Million (2016-2021)
  • Table 60. Germany Telecom CRM, by Function USD Million (2016-2021)
  • Table 61. France Telecom CRM, by Application USD Million (2016-2021)
  • Table 62. France Telecom CRM, by Components USD Million (2016-2021)
  • Table 63. France Telecom CRM, by Function USD Million (2016-2021)
  • Table 64. Italy Telecom CRM, by Application USD Million (2016-2021)
  • Table 65. Italy Telecom CRM, by Components USD Million (2016-2021)
  • Table 66. Italy Telecom CRM, by Function USD Million (2016-2021)
  • Table 67. United Kingdom Telecom CRM, by Application USD Million (2016-2021)
  • Table 68. United Kingdom Telecom CRM, by Components USD Million (2016-2021)
  • Table 69. United Kingdom Telecom CRM, by Function USD Million (2016-2021)
  • Table 70. Netherlands Telecom CRM, by Application USD Million (2016-2021)
  • Table 71. Netherlands Telecom CRM, by Components USD Million (2016-2021)
  • Table 72. Netherlands Telecom CRM, by Function USD Million (2016-2021)
  • Table 73. Rest of Europe Telecom CRM, by Application USD Million (2016-2021)
  • Table 74. Rest of Europe Telecom CRM, by Components USD Million (2016-2021)
  • Table 75. Rest of Europe Telecom CRM, by Function USD Million (2016-2021)
  • Table 76. MEA Telecom CRM, by Country USD Million (2016-2021)
  • Table 77. MEA Telecom CRM, by Application USD Million (2016-2021)
  • Table 78. MEA Telecom CRM, by Components USD Million (2016-2021)
  • Table 79. MEA Telecom CRM, by Function USD Million (2016-2021)
  • Table 80. Middle East Telecom CRM, by Application USD Million (2016-2021)
  • Table 81. Middle East Telecom CRM, by Components USD Million (2016-2021)
  • Table 82. Middle East Telecom CRM, by Function USD Million (2016-2021)
  • Table 83. Africa Telecom CRM, by Application USD Million (2016-2021)
  • Table 84. Africa Telecom CRM, by Components USD Million (2016-2021)
  • Table 85. Africa Telecom CRM, by Function USD Million (2016-2021)
  • Table 86. North America Telecom CRM, by Country USD Million (2016-2021)
  • Table 87. North America Telecom CRM, by Application USD Million (2016-2021)
  • Table 88. North America Telecom CRM, by Components USD Million (2016-2021)
  • Table 89. North America Telecom CRM, by Function USD Million (2016-2021)
  • Table 90. United States Telecom CRM, by Application USD Million (2016-2021)
  • Table 91. United States Telecom CRM, by Components USD Million (2016-2021)
  • Table 92. United States Telecom CRM, by Function USD Million (2016-2021)
  • Table 93. Canada Telecom CRM, by Application USD Million (2016-2021)
  • Table 94. Canada Telecom CRM, by Components USD Million (2016-2021)
  • Table 95. Canada Telecom CRM, by Function USD Million (2016-2021)
  • Table 96. Mexico Telecom CRM, by Application USD Million (2016-2021)
  • Table 97. Mexico Telecom CRM, by Components USD Million (2016-2021)
  • Table 98. Mexico Telecom CRM, by Function USD Million (2016-2021)
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Company Basic Information, Sales Area and Its Competitors
  • Table 107. Company Basic Information, Sales Area and Its Competitors
  • Table 108. Company Basic Information, Sales Area and Its Competitors
  • Table 109. Company Basic Information, Sales Area and Its Competitors
  • Table 110. Telecom CRM: by Application(USD Million)
  • Table 111. Telecom CRM Small-Sized Enterprises , by Region USD Million (2022-2027)
  • Table 112. Telecom CRM Medium-sized Enterprises , by Region USD Million (2022-2027)
  • Table 113. Telecom CRM Large-Sized Enterprises , by Region USD Million (2022-2027)
  • Table 114. Telecom CRM: by Components(USD Million)
  • Table 115. Telecom CRM Systems , by Region USD Million (2022-2027)
  • Table 116. Telecom CRM Software , by Region USD Million (2022-2027)
  • Table 117. Telecom CRM Service , by Region USD Million (2022-2027)
  • Table 118. Telecom CRM: by Function(USD Million)
  • Table 119. Telecom CRM Customer Database , by Region USD Million (2022-2027)
  • Table 120. Telecom CRM Customer Care and Billing System , by Region USD Million (2022-2027)
  • Table 121. Telecom CRM Handling Disputes System , by Region USD Million (2022-2027)
  • Table 122. Telecom CRM Marketing , by Region USD Million (2022-2027)
  • Table 123. Telecom CRM Sales and Contract Management , by Region USD Million (2022-2027)
  • Table 124. Telecom CRM Others , by Region USD Million (2022-2027)
  • Table 125. South America Telecom CRM, by Country USD Million (2022-2027)
  • Table 126. South America Telecom CRM, by Application USD Million (2022-2027)
  • Table 127. South America Telecom CRM, by Components USD Million (2022-2027)
  • Table 128. South America Telecom CRM, by Function USD Million (2022-2027)
  • Table 129. Brazil Telecom CRM, by Application USD Million (2022-2027)
  • Table 130. Brazil Telecom CRM, by Components USD Million (2022-2027)
  • Table 131. Brazil Telecom CRM, by Function USD Million (2022-2027)
  • Table 132. Argentina Telecom CRM, by Application USD Million (2022-2027)
  • Table 133. Argentina Telecom CRM, by Components USD Million (2022-2027)
  • Table 134. Argentina Telecom CRM, by Function USD Million (2022-2027)
  • Table 135. Rest of South America Telecom CRM, by Application USD Million (2022-2027)
  • Table 136. Rest of South America Telecom CRM, by Components USD Million (2022-2027)
  • Table 137. Rest of South America Telecom CRM, by Function USD Million (2022-2027)
  • Table 138. Asia Pacific Telecom CRM, by Country USD Million (2022-2027)
  • Table 139. Asia Pacific Telecom CRM, by Application USD Million (2022-2027)
  • Table 140. Asia Pacific Telecom CRM, by Components USD Million (2022-2027)
  • Table 141. Asia Pacific Telecom CRM, by Function USD Million (2022-2027)
  • Table 142. China Telecom CRM, by Application USD Million (2022-2027)
  • Table 143. China Telecom CRM, by Components USD Million (2022-2027)
  • Table 144. China Telecom CRM, by Function USD Million (2022-2027)
  • Table 145. Japan Telecom CRM, by Application USD Million (2022-2027)
  • Table 146. Japan Telecom CRM, by Components USD Million (2022-2027)
  • Table 147. Japan Telecom CRM, by Function USD Million (2022-2027)
  • Table 148. India Telecom CRM, by Application USD Million (2022-2027)
  • Table 149. India Telecom CRM, by Components USD Million (2022-2027)
  • Table 150. India Telecom CRM, by Function USD Million (2022-2027)
  • Table 151. South Korea Telecom CRM, by Application USD Million (2022-2027)
  • Table 152. South Korea Telecom CRM, by Components USD Million (2022-2027)
  • Table 153. South Korea Telecom CRM, by Function USD Million (2022-2027)
  • Table 154. Taiwan Telecom CRM, by Application USD Million (2022-2027)
  • Table 155. Taiwan Telecom CRM, by Components USD Million (2022-2027)
  • Table 156. Taiwan Telecom CRM, by Function USD Million (2022-2027)
  • Table 157. Australia Telecom CRM, by Application USD Million (2022-2027)
  • Table 158. Australia Telecom CRM, by Components USD Million (2022-2027)
  • Table 159. Australia Telecom CRM, by Function USD Million (2022-2027)
  • Table 160. Rest of Asia-Pacific Telecom CRM, by Application USD Million (2022-2027)
  • Table 161. Rest of Asia-Pacific Telecom CRM, by Components USD Million (2022-2027)
  • Table 162. Rest of Asia-Pacific Telecom CRM, by Function USD Million (2022-2027)
  • Table 163. Europe Telecom CRM, by Country USD Million (2022-2027)
  • Table 164. Europe Telecom CRM, by Application USD Million (2022-2027)
  • Table 165. Europe Telecom CRM, by Components USD Million (2022-2027)
  • Table 166. Europe Telecom CRM, by Function USD Million (2022-2027)
  • Table 167. Germany Telecom CRM, by Application USD Million (2022-2027)
  • Table 168. Germany Telecom CRM, by Components USD Million (2022-2027)
  • Table 169. Germany Telecom CRM, by Function USD Million (2022-2027)
  • Table 170. France Telecom CRM, by Application USD Million (2022-2027)
  • Table 171. France Telecom CRM, by Components USD Million (2022-2027)
  • Table 172. France Telecom CRM, by Function USD Million (2022-2027)
  • Table 173. Italy Telecom CRM, by Application USD Million (2022-2027)
  • Table 174. Italy Telecom CRM, by Components USD Million (2022-2027)
  • Table 175. Italy Telecom CRM, by Function USD Million (2022-2027)
  • Table 176. United Kingdom Telecom CRM, by Application USD Million (2022-2027)
  • Table 177. United Kingdom Telecom CRM, by Components USD Million (2022-2027)
  • Table 178. United Kingdom Telecom CRM, by Function USD Million (2022-2027)
  • Table 179. Netherlands Telecom CRM, by Application USD Million (2022-2027)
  • Table 180. Netherlands Telecom CRM, by Components USD Million (2022-2027)
  • Table 181. Netherlands Telecom CRM, by Function USD Million (2022-2027)
  • Table 182. Rest of Europe Telecom CRM, by Application USD Million (2022-2027)
  • Table 183. Rest of Europe Telecom CRM, by Components USD Million (2022-2027)
  • Table 184. Rest of Europe Telecom CRM, by Function USD Million (2022-2027)
  • Table 185. MEA Telecom CRM, by Country USD Million (2022-2027)
  • Table 186. MEA Telecom CRM, by Application USD Million (2022-2027)
  • Table 187. MEA Telecom CRM, by Components USD Million (2022-2027)
  • Table 188. MEA Telecom CRM, by Function USD Million (2022-2027)
  • Table 189. Middle East Telecom CRM, by Application USD Million (2022-2027)
  • Table 190. Middle East Telecom CRM, by Components USD Million (2022-2027)
  • Table 191. Middle East Telecom CRM, by Function USD Million (2022-2027)
  • Table 192. Africa Telecom CRM, by Application USD Million (2022-2027)
  • Table 193. Africa Telecom CRM, by Components USD Million (2022-2027)
  • Table 194. Africa Telecom CRM, by Function USD Million (2022-2027)
  • Table 195. North America Telecom CRM, by Country USD Million (2022-2027)
  • Table 196. North America Telecom CRM, by Application USD Million (2022-2027)
  • Table 197. North America Telecom CRM, by Components USD Million (2022-2027)
  • Table 198. North America Telecom CRM, by Function USD Million (2022-2027)
  • Table 199. United States Telecom CRM, by Application USD Million (2022-2027)
  • Table 200. United States Telecom CRM, by Components USD Million (2022-2027)
  • Table 201. United States Telecom CRM, by Function USD Million (2022-2027)
  • Table 202. Canada Telecom CRM, by Application USD Million (2022-2027)
  • Table 203. Canada Telecom CRM, by Components USD Million (2022-2027)
  • Table 204. Canada Telecom CRM, by Function USD Million (2022-2027)
  • Table 205. Mexico Telecom CRM, by Application USD Million (2022-2027)
  • Table 206. Mexico Telecom CRM, by Components USD Million (2022-2027)
  • Table 207. Mexico Telecom CRM, by Function USD Million (2022-2027)
  • Table 208. Research Programs/Design for This Report
  • Table 209. Key Data Information from Secondary Sources
  • Table 210. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Telecom CRM: by Application USD Million (2016-2021)
  • Figure 5. Global Telecom CRM: by Components USD Million (2016-2021)
  • Figure 6. Global Telecom CRM: by Function USD Million (2016-2021)
  • Figure 7. South America Telecom CRM Share (%), by Country
  • Figure 8. Asia Pacific Telecom CRM Share (%), by Country
  • Figure 9. Europe Telecom CRM Share (%), by Country
  • Figure 10. MEA Telecom CRM Share (%), by Country
  • Figure 11. North America Telecom CRM Share (%), by Country
  • Figure 12. Global Telecom CRM share by Players 2021 (%)
  • Figure 13. Global Telecom CRM share by Players (Top 3) 2021(%)
  • Figure 14. Global Telecom CRM share by Players (Top 5) 2021(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 17. Oracle Corporation (United States) Revenue: by Geography 2021
  • Figure 18. SAP SE (Germany) Revenue, Net Income and Gross profit
  • Figure 19. SAP SE (Germany) Revenue: by Geography 2021
  • Figure 20. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 21. Salesforce (United States) Revenue: by Geography 2021
  • Figure 22. Microsoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 23. Microsoft Corporation (United States) Revenue: by Geography 2021
  • Figure 24. Convergys Corporation (Concentrix) (United States) Revenue, Net Income and Gross profit
  • Figure 25. Convergys Corporation (Concentrix) (United States) Revenue: by Geography 2021
  • Figure 26. Ericsson (Sweden) Revenue, Net Income and Gross profit
  • Figure 27. Ericsson (Sweden) Revenue: by Geography 2021
  • Figure 28. Amdocs Systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 29. Amdocs Systems Inc. (United States) Revenue: by Geography 2021
  • Figure 30. NTT DATA Corporation (Japan) Revenue, Net Income and Gross profit
  • Figure 31. NTT DATA Corporation (Japan) Revenue: by Geography 2021
  • Figure 32. Avaya Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 33. Avaya Inc. (United States) Revenue: by Geography 2021
  • Figure 34. AsiaInfo Holdings (China) Revenue, Net Income and Gross profit
  • Figure 35. AsiaInfo Holdings (China) Revenue: by Geography 2021
  • Figure 36. Infor (United States) Revenue, Net Income and Gross profit
  • Figure 37. Infor (United States) Revenue: by Geography 2021
  • Figure 38. Global Telecom CRM: by Application USD Million (2022-2027)
  • Figure 39. Global Telecom CRM: by Components USD Million (2022-2027)
  • Figure 40. Global Telecom CRM: by Function USD Million (2022-2027)
  • Figure 41. South America Telecom CRM Share (%), by Country
  • Figure 42. Asia Pacific Telecom CRM Share (%), by Country
  • Figure 43. Europe Telecom CRM Share (%), by Country
  • Figure 44. MEA Telecom CRM Share (%), by Country
  • Figure 45. North America Telecom CRM Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Oracle Corporation (United States)
  • SAP SE (Germany)
  • Salesforce (United States)
  • Microsoft Corporation (United States)
  • Convergys Corporation (Concentrix) (United States)
  • Ericsson (Sweden)
  • Amdocs Systems Inc. (United States)
  • NTT DATA Corporation (Japan)
  • Avaya Inc. (United States)
  • AsiaInfo Holdings (China)
  • Infor (United States)
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Sep 2021 225 Pages 86 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Telecom CRM Quantitative research analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Oracle Corporation (United States), SAP SE (Germany), Salesforce (United States), Microsoft Corporation (United States), Convergys Corporation (Concentrix) (United States), Ericsson (Sweden), Amdocs Systems Inc. (United States), NTT DATA Corporation (Japan), Avaya Inc. (United States), AsiaInfo Holdings (China) and Infor (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"The Adoption of IoT in Telecom CRM for Proactive, Predictive and Prescriptive Customer Service " is seen as one of major influencing trends for Telecom CRM Market during projected period 2021-2027.
The Telecom CRM market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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