Global Customer Relationship Management

Customer Relationship Management Comprehensive Study by Type (Collaborative, Operational, Analytical), Application (Human Resource Management, Customer Service, SalesForce Automation, Lead Management, Marketing, Others), End-Use Verticals (BFSI, Retail, IT & Telecom, Government & Education, Others), Enterprises (Small and Medium, Large) Players and Region - Global Market Outlook to 2030

Customer Relationship Management Market by XX Submarkets | Forecast Years 2024-2030 | CAGR: 13.5%  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Market Snapshot:
Customer relationship management is a technology for managing all company’s relationships and interactions including customers, service users, colleagues, or suppliers as well as it helps to finding new customers winning their business, and providing support and additional services. The goal of this technology is to improve business relationships. The tools help to contact management, sales management, productivity, and others.

Highlights from Customer Relationship Management Market Study
AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)
CAGR13.5%


The key Players profiled in the report are Salesforce (United States), Pipedrive (United States), Adobe (United States), Oracle (United States), SAP (Germany), Microsoft (United States), Genesys Telecommunications Laboratories (United States), SelectHub (United States), Zendesk (United States) and Pegasystems (United States). Additionally, other players that are part of this comprehensive study are HubSpot (United States) and Nice Systems (Israel).

Geographic Breakdown and Segment Analysis
The Global Customer Relationship Management market presents a comprehensive analysis of the Customer Relationship Management market by product type (Collaborative, Operational and Analytical), by end-user/application (Human Resource Management, Customer Service, SalesForce Automation, Lead Management, Marketing and Others), and by geography (North America, South America, Europe, Asia-Pacific and MEA) along with country level break-up. This section of our report presents a realistic picture of the Global Customer Relationship Management industry. Investors and Players can easily understand the inherent opportunities and challenges for their products in geographical region of interest. For instance, while the holds majority of market share of the Customer Relationship Management market

Analyst at AMA have segmented the market study of Global Customer Relationship Management market by Type, Application and Region.

Influencing Trend:
Increasing usage of Social Networking and Technological Advancement over the Globe

Market Growth Drivers:
Increasing Application of Customer Relationship Management in Business Sectors and Surging use of Customer Relationship Management Softwares to Increases the Time the Sales Personnel Spend with their Existing Customers.

Challenges:
Regulatory Guidelines for the Implementation of Customer Relationship Management

Restraints:
Risks Related to Data Security

Opportunities:
Rising Implementation of Customer Relationship Management in Developed and Developing Economies can create Opportunities for the Market Growth.

Market Developments Activities:
On 21st July 2021, Salesforce, the global leader of customer relationship management acquired Slack Technologies, Inc. With this transaction companies will define the future of enterprise software, creating the digital HQ and offers very organizations to deliver customer and employee success.
On 5th May 2020, Pegasystems launches Pega Customer Service Unified Messaging Edition, a cloud-based customer service application for responding to customer inquiries. It provides a single dashboard where agents can manipulate requests between chat, massaging applications, social media, and SMS.



Global Customer Relationship Management is a fragmented market due to the presence of various players. The players are focusing on investing more in research & development activities and investing in it. These will boost new launches and enhance their market presence. The companies are also planning n strategic activities like mergers, acquisitions, and partnerships, which will help sustain them in the market and maintain their competitive edge.

Key Target Audience
Customer Relationship Management Developers, Customer Relationship Management Industry Associations, Regulatory Bodies, Potential Investors, Research and Development Institutes and Others

Report Objectives / Segmentation Covered

By Type
  • Collaborative
  • Operational
  • Analytical
By Application
  • Human Resource Management
  • Customer Service
  • SalesForce Automation
  • Lead Management
  • Marketing
  • Others
By End-Use Verticals
  • BFSI
  • Retail
  • IT & Telecom
  • Government & Education
  • Others

By Enterprises
  • Small and Medium
  • Large

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Application of Customer Relationship Management in Business Sectors
      • 3.2.2. Surging use of Customer Relationship Management Softwares to Increases the Time the Sales Personnel Spend with their Existing Customers.
    • 3.3. Market Challenges
      • 3.3.1. Regulatory Guidelines for the Implementation of Customer Relationship Management
    • 3.4. Market Trends
      • 3.4.1. Increasing usage of Social Networking
      • 3.4.2. Technological Advancement over the Globe
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Relationship Management, by Type, Application, End-Use Verticals, Enterprises and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Customer Relationship Management (Value)
      • 5.2.1. Global Customer Relationship Management by: Type (Value)
        • 5.2.1.1. Collaborative
        • 5.2.1.2. Operational
        • 5.2.1.3. Analytical
      • 5.2.2. Global Customer Relationship Management by: Application (Value)
        • 5.2.2.1. Human Resource Management
        • 5.2.2.2. Customer Service
        • 5.2.2.3. SalesForce Automation
        • 5.2.2.4. Lead Management
        • 5.2.2.5. Marketing
        • 5.2.2.6. Others
      • 5.2.3. Global Customer Relationship Management by: End-Use Verticals (Value)
        • 5.2.3.1. BFSI
        • 5.2.3.2. Retail
        • 5.2.3.3. IT & Telecom
        • 5.2.3.4. Government & Education
        • 5.2.3.5. Others
      • 5.2.4. Global Customer Relationship Management by: Enterprises (Value)
        • 5.2.4.1. Small and Medium
        • 5.2.4.2. Large
      • 5.2.5. Global Customer Relationship Management Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Australia
          • 5.2.5.2.6. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Customer Relationship Management (Price)
      • 5.3.1. Global Customer Relationship Management by: Type (Price)
  • 6. Customer Relationship Management: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Salesforce (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Pipedrive (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Adobe (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Oracle (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. SAP (Germany)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Microsoft (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Genesys Telecommunications Laboratories (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. SelectHub (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Zendesk (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Pegasystems (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Relationship Management Sale, by Type, Application, End-Use Verticals, Enterprises and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Customer Relationship Management (Value)
      • 7.2.1. Global Customer Relationship Management by: Type (Value)
        • 7.2.1.1. Collaborative
        • 7.2.1.2. Operational
        • 7.2.1.3. Analytical
      • 7.2.2. Global Customer Relationship Management by: Application (Value)
        • 7.2.2.1. Human Resource Management
        • 7.2.2.2. Customer Service
        • 7.2.2.3. SalesForce Automation
        • 7.2.2.4. Lead Management
        • 7.2.2.5. Marketing
        • 7.2.2.6. Others
      • 7.2.3. Global Customer Relationship Management by: End-Use Verticals (Value)
        • 7.2.3.1. BFSI
        • 7.2.3.2. Retail
        • 7.2.3.3. IT & Telecom
        • 7.2.3.4. Government & Education
        • 7.2.3.5. Others
      • 7.2.4. Global Customer Relationship Management by: Enterprises (Value)
        • 7.2.4.1. Small and Medium
        • 7.2.4.2. Large
      • 7.2.5. Global Customer Relationship Management Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Australia
          • 7.2.5.2.6. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Customer Relationship Management (Price)
      • 7.3.1. Global Customer Relationship Management by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Relationship Management: by Type(USD Million)
  • Table 2. Customer Relationship Management Collaborative , by Region USD Million (2018-2023)
  • Table 3. Customer Relationship Management Operational , by Region USD Million (2018-2023)
  • Table 4. Customer Relationship Management Analytical , by Region USD Million (2018-2023)
  • Table 5. Customer Relationship Management: by Application(USD Million)
  • Table 6. Customer Relationship Management Human Resource Management , by Region USD Million (2018-2023)
  • Table 7. Customer Relationship Management Customer Service , by Region USD Million (2018-2023)
  • Table 8. Customer Relationship Management SalesForce Automation , by Region USD Million (2018-2023)
  • Table 9. Customer Relationship Management Lead Management , by Region USD Million (2018-2023)
  • Table 10. Customer Relationship Management Marketing , by Region USD Million (2018-2023)
  • Table 11. Customer Relationship Management Others , by Region USD Million (2018-2023)
  • Table 12. Customer Relationship Management: by End-Use Verticals(USD Million)
  • Table 13. Customer Relationship Management BFSI , by Region USD Million (2018-2023)
  • Table 14. Customer Relationship Management Retail , by Region USD Million (2018-2023)
  • Table 15. Customer Relationship Management IT & Telecom , by Region USD Million (2018-2023)
  • Table 16. Customer Relationship Management Government & Education , by Region USD Million (2018-2023)
  • Table 17. Customer Relationship Management Others , by Region USD Million (2018-2023)
  • Table 18. Customer Relationship Management: by Enterprises(USD Million)
  • Table 19. Customer Relationship Management Small and Medium , by Region USD Million (2018-2023)
  • Table 20. Customer Relationship Management Large , by Region USD Million (2018-2023)
  • Table 21. South America Customer Relationship Management, by Country USD Million (2018-2023)
  • Table 22. South America Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 23. South America Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 24. South America Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 25. South America Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 26. Brazil Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 27. Brazil Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 28. Brazil Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 29. Brazil Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 30. Argentina Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 31. Argentina Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 32. Argentina Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 33. Argentina Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 34. Rest of South America Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 35. Rest of South America Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 36. Rest of South America Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 37. Rest of South America Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 38. Asia Pacific Customer Relationship Management, by Country USD Million (2018-2023)
  • Table 39. Asia Pacific Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 40. Asia Pacific Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 41. Asia Pacific Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 42. Asia Pacific Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 43. China Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 44. China Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 45. China Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 46. China Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 47. Japan Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 48. Japan Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 49. Japan Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 50. Japan Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 51. India Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 52. India Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 53. India Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 54. India Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 55. South Korea Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 56. South Korea Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 57. South Korea Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 58. South Korea Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 59. Australia Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 60. Australia Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 61. Australia Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 62. Australia Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 63. Rest of Asia-Pacific Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 64. Rest of Asia-Pacific Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 65. Rest of Asia-Pacific Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 66. Rest of Asia-Pacific Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 67. Europe Customer Relationship Management, by Country USD Million (2018-2023)
  • Table 68. Europe Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 69. Europe Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 70. Europe Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 71. Europe Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 72. Germany Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 73. Germany Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 74. Germany Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 75. Germany Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 76. France Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 77. France Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 78. France Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 79. France Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 80. Italy Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 81. Italy Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 82. Italy Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 83. Italy Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 84. United Kingdom Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 85. United Kingdom Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 86. United Kingdom Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 87. United Kingdom Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 88. Netherlands Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 89. Netherlands Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 90. Netherlands Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 91. Netherlands Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 92. Rest of Europe Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 93. Rest of Europe Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 94. Rest of Europe Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 95. Rest of Europe Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 96. MEA Customer Relationship Management, by Country USD Million (2018-2023)
  • Table 97. MEA Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 98. MEA Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 99. MEA Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 100. MEA Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 101. Middle East Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 102. Middle East Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 103. Middle East Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 104. Middle East Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 105. Africa Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 106. Africa Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 107. Africa Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 108. Africa Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 109. North America Customer Relationship Management, by Country USD Million (2018-2023)
  • Table 110. North America Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 111. North America Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 112. North America Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 113. North America Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 114. United States Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 115. United States Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 116. United States Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 117. United States Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 118. Canada Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 119. Canada Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 120. Canada Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 121. Canada Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 122. Mexico Customer Relationship Management, by Type USD Million (2018-2023)
  • Table 123. Mexico Customer Relationship Management, by Application USD Million (2018-2023)
  • Table 124. Mexico Customer Relationship Management, by End-Use Verticals USD Million (2018-2023)
  • Table 125. Mexico Customer Relationship Management, by Enterprises USD Million (2018-2023)
  • Table 126. Customer Relationship Management: by Type(USD/Units)
  • Table 127. Company Basic Information, Sales Area and Its Competitors
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Customer Relationship Management: by Type(USD Million)
  • Table 138. Customer Relationship Management Collaborative , by Region USD Million (2025-2030)
  • Table 139. Customer Relationship Management Operational , by Region USD Million (2025-2030)
  • Table 140. Customer Relationship Management Analytical , by Region USD Million (2025-2030)
  • Table 141. Customer Relationship Management: by Application(USD Million)
  • Table 142. Customer Relationship Management Human Resource Management , by Region USD Million (2025-2030)
  • Table 143. Customer Relationship Management Customer Service , by Region USD Million (2025-2030)
  • Table 144. Customer Relationship Management SalesForce Automation , by Region USD Million (2025-2030)
  • Table 145. Customer Relationship Management Lead Management , by Region USD Million (2025-2030)
  • Table 146. Customer Relationship Management Marketing , by Region USD Million (2025-2030)
  • Table 147. Customer Relationship Management Others , by Region USD Million (2025-2030)
  • Table 148. Customer Relationship Management: by End-Use Verticals(USD Million)
  • Table 149. Customer Relationship Management BFSI , by Region USD Million (2025-2030)
  • Table 150. Customer Relationship Management Retail , by Region USD Million (2025-2030)
  • Table 151. Customer Relationship Management IT & Telecom , by Region USD Million (2025-2030)
  • Table 152. Customer Relationship Management Government & Education , by Region USD Million (2025-2030)
  • Table 153. Customer Relationship Management Others , by Region USD Million (2025-2030)
  • Table 154. Customer Relationship Management: by Enterprises(USD Million)
  • Table 155. Customer Relationship Management Small and Medium , by Region USD Million (2025-2030)
  • Table 156. Customer Relationship Management Large , by Region USD Million (2025-2030)
  • Table 157. South America Customer Relationship Management, by Country USD Million (2025-2030)
  • Table 158. South America Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 159. South America Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 160. South America Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 161. South America Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 162. Brazil Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 163. Brazil Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 164. Brazil Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 165. Brazil Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 166. Argentina Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 167. Argentina Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 168. Argentina Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 169. Argentina Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 170. Rest of South America Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 171. Rest of South America Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 172. Rest of South America Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 173. Rest of South America Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 174. Asia Pacific Customer Relationship Management, by Country USD Million (2025-2030)
  • Table 175. Asia Pacific Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 176. Asia Pacific Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 177. Asia Pacific Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 178. Asia Pacific Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 179. China Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 180. China Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 181. China Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 182. China Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 183. Japan Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 184. Japan Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 185. Japan Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 186. Japan Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 187. India Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 188. India Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 189. India Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 190. India Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 191. South Korea Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 192. South Korea Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 193. South Korea Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 194. South Korea Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 195. Australia Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 196. Australia Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 197. Australia Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 198. Australia Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 199. Rest of Asia-Pacific Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 200. Rest of Asia-Pacific Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 201. Rest of Asia-Pacific Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 202. Rest of Asia-Pacific Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 203. Europe Customer Relationship Management, by Country USD Million (2025-2030)
  • Table 204. Europe Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 205. Europe Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 206. Europe Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 207. Europe Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 208. Germany Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 209. Germany Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 210. Germany Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 211. Germany Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 212. France Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 213. France Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 214. France Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 215. France Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 216. Italy Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 217. Italy Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 218. Italy Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 219. Italy Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 220. United Kingdom Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 221. United Kingdom Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 222. United Kingdom Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 223. United Kingdom Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 224. Netherlands Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 225. Netherlands Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 226. Netherlands Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 227. Netherlands Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 228. Rest of Europe Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 229. Rest of Europe Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 230. Rest of Europe Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 231. Rest of Europe Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 232. MEA Customer Relationship Management, by Country USD Million (2025-2030)
  • Table 233. MEA Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 234. MEA Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 235. MEA Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 236. MEA Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 237. Middle East Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 238. Middle East Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 239. Middle East Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 240. Middle East Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 241. Africa Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 242. Africa Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 243. Africa Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 244. Africa Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 245. North America Customer Relationship Management, by Country USD Million (2025-2030)
  • Table 246. North America Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 247. North America Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 248. North America Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 249. North America Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 250. United States Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 251. United States Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 252. United States Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 253. United States Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 254. Canada Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 255. Canada Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 256. Canada Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 257. Canada Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 258. Mexico Customer Relationship Management, by Type USD Million (2025-2030)
  • Table 259. Mexico Customer Relationship Management, by Application USD Million (2025-2030)
  • Table 260. Mexico Customer Relationship Management, by End-Use Verticals USD Million (2025-2030)
  • Table 261. Mexico Customer Relationship Management, by Enterprises USD Million (2025-2030)
  • Table 262. Customer Relationship Management: by Type(USD/Units)
  • Table 263. Research Programs/Design for This Report
  • Table 264. Key Data Information from Secondary Sources
  • Table 265. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Relationship Management: by Type USD Million (2018-2023)
  • Figure 5. Global Customer Relationship Management: by Application USD Million (2018-2023)
  • Figure 6. Global Customer Relationship Management: by End-Use Verticals USD Million (2018-2023)
  • Figure 7. Global Customer Relationship Management: by Enterprises USD Million (2018-2023)
  • Figure 8. South America Customer Relationship Management Share (%), by Country
  • Figure 9. Asia Pacific Customer Relationship Management Share (%), by Country
  • Figure 10. Europe Customer Relationship Management Share (%), by Country
  • Figure 11. MEA Customer Relationship Management Share (%), by Country
  • Figure 12. North America Customer Relationship Management Share (%), by Country
  • Figure 13. Global Customer Relationship Management: by Type USD/Units (2018-2023)
  • Figure 14. Global Customer Relationship Management share by Players 2023 (%)
  • Figure 15. Global Customer Relationship Management share by Players (Top 3) 2023(%)
  • Figure 16. Global Customer Relationship Management share by Players (Top 5) 2023(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Salesforce (United States) Revenue, Net Income and Gross profit
  • Figure 19. Salesforce (United States) Revenue: by Geography 2023
  • Figure 20. Pipedrive (United States) Revenue, Net Income and Gross profit
  • Figure 21. Pipedrive (United States) Revenue: by Geography 2023
  • Figure 22. Adobe (United States) Revenue, Net Income and Gross profit
  • Figure 23. Adobe (United States) Revenue: by Geography 2023
  • Figure 24. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 25. Oracle (United States) Revenue: by Geography 2023
  • Figure 26. SAP (Germany) Revenue, Net Income and Gross profit
  • Figure 27. SAP (Germany) Revenue: by Geography 2023
  • Figure 28. Microsoft (United States) Revenue, Net Income and Gross profit
  • Figure 29. Microsoft (United States) Revenue: by Geography 2023
  • Figure 30. Genesys Telecommunications Laboratories (United States) Revenue, Net Income and Gross profit
  • Figure 31. Genesys Telecommunications Laboratories (United States) Revenue: by Geography 2023
  • Figure 32. SelectHub (United States) Revenue, Net Income and Gross profit
  • Figure 33. SelectHub (United States) Revenue: by Geography 2023
  • Figure 34. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 35. Zendesk (United States) Revenue: by Geography 2023
  • Figure 36. Pegasystems (United States) Revenue, Net Income and Gross profit
  • Figure 37. Pegasystems (United States) Revenue: by Geography 2023
  • Figure 38. Global Customer Relationship Management: by Type USD Million (2025-2030)
  • Figure 39. Global Customer Relationship Management: by Application USD Million (2025-2030)
  • Figure 40. Global Customer Relationship Management: by End-Use Verticals USD Million (2025-2030)
  • Figure 41. Global Customer Relationship Management: by Enterprises USD Million (2025-2030)
  • Figure 42. South America Customer Relationship Management Share (%), by Country
  • Figure 43. Asia Pacific Customer Relationship Management Share (%), by Country
  • Figure 44. Europe Customer Relationship Management Share (%), by Country
  • Figure 45. MEA Customer Relationship Management Share (%), by Country
  • Figure 46. North America Customer Relationship Management Share (%), by Country
  • Figure 47. Global Customer Relationship Management: by Type USD/Units (2025-2030)
List of companies from research coverage that are profiled in the study
  • Salesforce (United States)
  • Pipedrive (United States)
  • Adobe (United States)
  • Oracle (United States)
  • SAP (Germany)
  • Microsoft (United States)
  • Genesys Telecommunications Laboratories (United States)
  • SelectHub (United States)
  • Zendesk (United States)
  • Pegasystems (United States)
Additional players considered in the study are as follows:
HubSpot (United States) , Nice Systems (Israel)
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Key Highlights of Report


Apr 2024 214 Pages 87 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Customer Relationship Management Quantitative research analysis
Global Customer Relationship Management Qualitative Industry Analysis
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