About Hosted PBX
Hosted PBX (private branch exchange) is a cloud based system which can be accessed via IP network and managed by third party service providers. This IP based telephony solution is managed off-site thus requires no maintenance. Additionally, it provides enterprises the ability to manage their phone system with the help of control panel.
Attributes | Details |
---|
Study Period | 2018-2030 |
Base Year | 2023 |
Unit | Value (USD Million) |
CAGR | 14.0% |
Hosted PBX market is highly fragmented and key players are focused on the development of new products and services. The players are making various strategies such as mergers & acquisitions, geographical expansion, technological innovation and sourcing strategies to enhance their market share. Analyst at AMA Research estimates that Global Players will contribute the maximum growth to Global Hosted PBX market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
AT&T [United States], BT Group [United Kingdom], Cisco Systems [United States], 8x8 [United States], Avaya [United States], Megapath [United States], Centurylink [United States], Polycom [United States], Mitel Networks [Canada], Ringcentral [United States], Comcast Business [United States], XO Communications [United States], Ozonetel [India], Nexge Technologies [United States], Bullseye Telecom [United States], TPX Communications [United States], Telesystem [Canada], Oneconnect [United States], Interglobe Communications [United States], 3CS [Turkey], Star2star Communications [United States], Nextiva [United States], Novolink Communications [United States], Datavo [United States] and Digium [United States] are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are nexVortex, Inc. [United States], Vonage [United States], Engin Limited [Australia], Alpha Telecom Services [Canada], Allstream Inc [Canada], AstraQom International [United States], Birch Communications, Inc. [United States] and Nurango Networks [Canada].
Segmentation Overview
AMA Research has segmented the market of Global Hosted PBX market by Type (Virtual Deployment and Setup, Network Traffic Management, Virtual Assistance and Support, Configuration and Change Management, Bandwidth Management and Optimization, Online Charging Services, Emergency Call Routing Services, Compliance Management Services and Protocol Management Services), Application (IT, BFSI, Healthcare, Manufacturing, Retail, Government and Public Sector, Education and Others) and Region.
On the basis of geography, the market of Hosted PBX has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Turkey, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2023. If we see Market by Services, the sub-segment i.e. Network Services will boost the Hosted PBX market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Organization Size, the sub-segment i.e. Small and Medium-Size Enterprises (SMEs) will boost the Hosted PBX market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Influencing Trend:
Integration With More Advanced Communication, More Enterprise-Level Functionality and Better Integration With Business Apps
Market Growth Drivers:
Growing Enterprise Mobility, Growing Adoption of Cloud and Unified Communication and No Up Front Capital Expenditures
Challenges:
Network Limitations and Quality of Service may be Affected
Restraints:
Privacy Security and Concerns and Lack of Awareness About Voice Over Internet Protocol (VoIP) Technology
Opportunities:
Growing Telecom Cloud Adoption and Rising Web based Real-Time Communications system
Market Leaders and their expansionary development strategies
In July 2023, ALE China Co., Ltd, a leader in audio technology for the global landline telephone market, trading under the name of ALE Device, has announced the expansion of its partnership with Epygi. Epygi has a solution for almost every communication need. It provides an IDEAL portfolio of IP PBX and gateway on-premise appliances, cloud solutions and an award winning eQall softphone application available for its users.
In June 2023, Malawi Telecommunications Limited (MTL), a prominent information and communication technology company based in Blantyre, recognizes the importance of continuous innovation, even as the incumbent in the market. Previously a national provider in Malawi, MTL has undergone several transformations, transitioning from a government-owned entity to a private subsidiary and adapting to the dynamic African mobile market.
Hosted PBX services are subjected to data breach and it requires strong data protection laws. Global organization such as General Data Protection Regulation (GDPR) has stern rule regarding public data breach where companies are liable to pay 4 % of their annual turnover or €20 million, whichever is greater, in case of public data breach.
Key Target Audience
Hosted PBX Service Provider, Potential Investors, Government Agencies and Research Institute
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.