Global Technical Support Outsourcing research

Technical Support Outsourcing Comprehensive Study by Type (Pre-Sales Support Service, Post-Sale Support Service, Managed Technical Support Service, Enterprise Technical Helpdesk Services), Application (Information Technology, Finance, Human Capital, Production & Manufacturing, Telecommunication, Automotive, Energy & Utilities, Others), Organizations Size (Small and Medium Size Organization Size, Large Size Organization Size), Features (Chat Support Services, Email Support Services, Remote Desktop Support Services, Network Monitoring Services, IT Help Desk Services) Players and Region - Global Market Outlook to 2026

Technical Support Outsourcing Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Industry Background:
Technical support outsourcing provides technical support services across various industries in various segments such as ‘business to business’ and ‘business to customer’ segments. The rapid change in technology has confronted tech-savvy customers with rising technical inventions. IT support services are striving firm to cater to the requirement from the customers with high expectations resolution. These services are available 24/7 and also available in customization.This growth is primarily driven by Increase in Number of Small and Medium Size Organization Because of Lack of Capital Funding, Huge Demand for Training Outsourcing in Order to Reduce Costs and Technical Support Outsourcing Increases Business Effectiveness.

Globally, a noticeable market trend is evident Increase in Market Competency . Major Players, such as Accenture (Ireland), Collabera (United States), Genpact (United States), HCL Technologies (India), Infosys (India), Hudson Software Corporation (United States), Support.com (United States), Qcom Outsourcing Ltd. (United Kingdom), Flatworld Solutions Pvt. Ltd. (India) and CSS Corp (United States) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

In Nov 2020, there is a liberalized guideline revealed by the government of India. This aims to enhance the ease of doing business in the IT industry particularly business process outsourcing.

Market Drivers
  • Increase in Number of Small and Medium Size Organization Because of Lack of Capital Funding
  • Huge Demand for Training Outsourcing in Order to Reduce Costs
  • Technical Support Outsourcing Increases Business Effectiveness

Market Trend
  • Increase in Market Competency
  • Development in Technology

Restraints
  • The Slowdown in Economy Because of Coronavirus Pandemic

Opportunities
The Rise in Investment for Developing New Business Model
Challenges
Loss of Quality Control on the Outsourced Technical Support Services

AMA Research follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization in the Report
AMA Research features not only specific market forecasts, but also include significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints
- New Entrants into the Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis

Against this Challenging Backdrop, Technical Support Outsourcing Study Sheds Light on
— The Technical Support Outsourcing Market status quo and key characteristics. To end this, Analyst at AMA organize and took survey of the Technical Support Outsourcing industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
— Where Technical Support Outsourcing industry is heading and what are the top priorities. Insights are drawn from financial analysis, the survey and interviews with key executives and industry experts.
— How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold value they currently claim, or capture the new addressable opportunity.

Report Objectives / Segmentation Covered

By Type
  • Pre-Sales Support Service
  • Post-Sale Support Service
  • Managed Technical Support Service
  • Enterprise Technical Helpdesk Services
By Application
  • Information Technology
  • Finance
  • Human Capital
  • Production & Manufacturing
  • Telecommunication
  • Automotive
  • Energy & Utilities
  • Others
By Organizations Size
  • Small and Medium Size Organization Size
  • Large Size Organization Size

By Features
  • Chat Support Services
  • Email Support Services
  • Remote Desktop Support Services
  • Network Monitoring Services
  • IT Help Desk Services

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increase in Number of Small and Medium Size Organization Because of Lack of Capital Funding
      • 3.2.2. Huge Demand for Training Outsourcing in Order to Reduce Costs
      • 3.2.3. Technical Support Outsourcing Increases Business Effectiveness
    • 3.3. Market Challenges
      • 3.3.1. Loss of Quality Control on the Outsourced Technical Support Services
    • 3.4. Market Trends
      • 3.4.1. Increase in Market Competency
      • 3.4.2. Development in Technology
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Technical Support Outsourcing, by Type, Application, Organizations Size, Features and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Technical Support Outsourcing (Value)
      • 5.2.1. Global Technical Support Outsourcing by: Type (Value)
        • 5.2.1.1. Pre-Sales Support Service
        • 5.2.1.2. Post-Sale Support Service
        • 5.2.1.3. Managed Technical Support Service
        • 5.2.1.4. Enterprise Technical Helpdesk Services
      • 5.2.2. Global Technical Support Outsourcing by: Application (Value)
        • 5.2.2.1. Information Technology
        • 5.2.2.2. Finance
        • 5.2.2.3. Human Capital
        • 5.2.2.4. Production & Manufacturing
        • 5.2.2.5. Telecommunication
        • 5.2.2.6. Automotive
        • 5.2.2.7. Energy & Utilities
        • 5.2.2.8. Others
      • 5.2.3. Global Technical Support Outsourcing by: Organizations Size (Value)
        • 5.2.3.1. Small and Medium Size Organization Size
        • 5.2.3.2. Large Size Organization Size
      • 5.2.4. Global Technical Support Outsourcing by: Features (Value)
        • 5.2.4.1. Chat Support Services
        • 5.2.4.2. Email Support Services
        • 5.2.4.3. Remote Desktop Support Services
        • 5.2.4.4. Network Monitoring Services
        • 5.2.4.5. IT Help Desk Services
      • 5.2.5. Global Technical Support Outsourcing Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Technical Support Outsourcing (Price)
      • 5.3.1. Global Technical Support Outsourcing by: Type (Price)
  • 6. Technical Support Outsourcing: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Accenture (Ireland)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Collabera (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Genpact (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. HCL Technologies (India)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Infosys (India)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Hudson Software Corporation (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Support.com (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Qcom Outsourcing Ltd. (United Kingdom)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Flatworld Solutions Pvt. Ltd. (India)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. CSS Corp (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Technical Support Outsourcing Sale, by Type, Application, Organizations Size, Features and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Technical Support Outsourcing (Value)
      • 7.2.1. Global Technical Support Outsourcing by: Type (Value)
        • 7.2.1.1. Pre-Sales Support Service
        • 7.2.1.2. Post-Sale Support Service
        • 7.2.1.3. Managed Technical Support Service
        • 7.2.1.4. Enterprise Technical Helpdesk Services
      • 7.2.2. Global Technical Support Outsourcing by: Application (Value)
        • 7.2.2.1. Information Technology
        • 7.2.2.2. Finance
        • 7.2.2.3. Human Capital
        • 7.2.2.4. Production & Manufacturing
        • 7.2.2.5. Telecommunication
        • 7.2.2.6. Automotive
        • 7.2.2.7. Energy & Utilities
        • 7.2.2.8. Others
      • 7.2.3. Global Technical Support Outsourcing by: Organizations Size (Value)
        • 7.2.3.1. Small and Medium Size Organization Size
        • 7.2.3.2. Large Size Organization Size
      • 7.2.4. Global Technical Support Outsourcing by: Features (Value)
        • 7.2.4.1. Chat Support Services
        • 7.2.4.2. Email Support Services
        • 7.2.4.3. Remote Desktop Support Services
        • 7.2.4.4. Network Monitoring Services
        • 7.2.4.5. IT Help Desk Services
      • 7.2.5. Global Technical Support Outsourcing Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Technical Support Outsourcing (Price)
      • 7.3.1. Global Technical Support Outsourcing by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Technical Support Outsourcing: by Type(USD Million)
  • Table 2. Technical Support Outsourcing Pre-Sales Support Service , by Region USD Million (2015-2020)
  • Table 3. Technical Support Outsourcing Post-Sale Support Service , by Region USD Million (2015-2020)
  • Table 4. Technical Support Outsourcing Managed Technical Support Service , by Region USD Million (2015-2020)
  • Table 5. Technical Support Outsourcing Enterprise Technical Helpdesk Services , by Region USD Million (2015-2020)
  • Table 6. Technical Support Outsourcing: by Application(USD Million)
  • Table 7. Technical Support Outsourcing Information Technology , by Region USD Million (2015-2020)
  • Table 8. Technical Support Outsourcing Finance , by Region USD Million (2015-2020)
  • Table 9. Technical Support Outsourcing Human Capital , by Region USD Million (2015-2020)
  • Table 10. Technical Support Outsourcing Production & Manufacturing , by Region USD Million (2015-2020)
  • Table 11. Technical Support Outsourcing Telecommunication , by Region USD Million (2015-2020)
  • Table 12. Technical Support Outsourcing Automotive , by Region USD Million (2015-2020)
  • Table 13. Technical Support Outsourcing Energy & Utilities , by Region USD Million (2015-2020)
  • Table 14. Technical Support Outsourcing Others , by Region USD Million (2015-2020)
  • Table 15. Technical Support Outsourcing: by Organizations Size(USD Million)
  • Table 16. Technical Support Outsourcing Small and Medium Size Organization Size , by Region USD Million (2015-2020)
  • Table 17. Technical Support Outsourcing Large Size Organization Size , by Region USD Million (2015-2020)
  • Table 18. Technical Support Outsourcing: by Features(USD Million)
  • Table 19. Technical Support Outsourcing Chat Support Services , by Region USD Million (2015-2020)
  • Table 20. Technical Support Outsourcing Email Support Services , by Region USD Million (2015-2020)
  • Table 21. Technical Support Outsourcing Remote Desktop Support Services , by Region USD Million (2015-2020)
  • Table 22. Technical Support Outsourcing Network Monitoring Services , by Region USD Million (2015-2020)
  • Table 23. Technical Support Outsourcing IT Help Desk Services , by Region USD Million (2015-2020)
  • Table 24. South America Technical Support Outsourcing, by Country USD Million (2015-2020)
  • Table 25. South America Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 26. South America Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 27. South America Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 28. South America Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 29. Brazil Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 30. Brazil Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 31. Brazil Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 32. Brazil Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 33. Argentina Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 34. Argentina Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 35. Argentina Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 36. Argentina Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 37. Rest of South America Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 38. Rest of South America Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 39. Rest of South America Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 40. Rest of South America Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 41. Asia Pacific Technical Support Outsourcing, by Country USD Million (2015-2020)
  • Table 42. Asia Pacific Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 43. Asia Pacific Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 44. Asia Pacific Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 45. Asia Pacific Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 46. China Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 47. China Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 48. China Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 49. China Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 50. Japan Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 51. Japan Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 52. Japan Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 53. Japan Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 54. India Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 55. India Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 56. India Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 57. India Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 58. South Korea Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 59. South Korea Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 60. South Korea Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 61. South Korea Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 62. Taiwan Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 63. Taiwan Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 64. Taiwan Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 65. Taiwan Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 66. Australia Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 67. Australia Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 68. Australia Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 69. Australia Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 70. Rest of Asia-Pacific Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 71. Rest of Asia-Pacific Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 72. Rest of Asia-Pacific Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 73. Rest of Asia-Pacific Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 74. Europe Technical Support Outsourcing, by Country USD Million (2015-2020)
  • Table 75. Europe Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 76. Europe Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 77. Europe Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 78. Europe Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 79. Germany Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 80. Germany Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 81. Germany Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 82. Germany Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 83. France Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 84. France Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 85. France Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 86. France Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 87. Italy Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 88. Italy Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 89. Italy Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 90. Italy Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 91. United Kingdom Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 92. United Kingdom Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 93. United Kingdom Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 94. United Kingdom Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 95. Netherlands Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 96. Netherlands Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 97. Netherlands Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 98. Netherlands Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 99. Rest of Europe Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 100. Rest of Europe Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 101. Rest of Europe Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 102. Rest of Europe Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 103. MEA Technical Support Outsourcing, by Country USD Million (2015-2020)
  • Table 104. MEA Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 105. MEA Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 106. MEA Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 107. MEA Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 108. Middle East Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 109. Middle East Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 110. Middle East Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 111. Middle East Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 112. Africa Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 113. Africa Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 114. Africa Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 115. Africa Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 116. North America Technical Support Outsourcing, by Country USD Million (2015-2020)
  • Table 117. North America Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 118. North America Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 119. North America Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 120. North America Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 121. United States Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 122. United States Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 123. United States Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 124. United States Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 125. Canada Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 126. Canada Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 127. Canada Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 128. Canada Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 129. Mexico Technical Support Outsourcing, by Type USD Million (2015-2020)
  • Table 130. Mexico Technical Support Outsourcing, by Application USD Million (2015-2020)
  • Table 131. Mexico Technical Support Outsourcing, by Organizations Size USD Million (2015-2020)
  • Table 132. Mexico Technical Support Outsourcing, by Features USD Million (2015-2020)
  • Table 133. Technical Support Outsourcing: by Type(USD/Units)
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Company Basic Information, Sales Area and Its Competitors
  • Table 141. Company Basic Information, Sales Area and Its Competitors
  • Table 142. Company Basic Information, Sales Area and Its Competitors
  • Table 143. Company Basic Information, Sales Area and Its Competitors
  • Table 144. Technical Support Outsourcing: by Type(USD Million)
  • Table 145. Technical Support Outsourcing Pre-Sales Support Service , by Region USD Million (2021-2026)
  • Table 146. Technical Support Outsourcing Post-Sale Support Service , by Region USD Million (2021-2026)
  • Table 147. Technical Support Outsourcing Managed Technical Support Service , by Region USD Million (2021-2026)
  • Table 148. Technical Support Outsourcing Enterprise Technical Helpdesk Services , by Region USD Million (2021-2026)
  • Table 149. Technical Support Outsourcing: by Application(USD Million)
  • Table 150. Technical Support Outsourcing Information Technology , by Region USD Million (2021-2026)
  • Table 151. Technical Support Outsourcing Finance , by Region USD Million (2021-2026)
  • Table 152. Technical Support Outsourcing Human Capital , by Region USD Million (2021-2026)
  • Table 153. Technical Support Outsourcing Production & Manufacturing , by Region USD Million (2021-2026)
  • Table 154. Technical Support Outsourcing Telecommunication , by Region USD Million (2021-2026)
  • Table 155. Technical Support Outsourcing Automotive , by Region USD Million (2021-2026)
  • Table 156. Technical Support Outsourcing Energy & Utilities , by Region USD Million (2021-2026)
  • Table 157. Technical Support Outsourcing Others , by Region USD Million (2021-2026)
  • Table 158. Technical Support Outsourcing: by Organizations Size(USD Million)
  • Table 159. Technical Support Outsourcing Small and Medium Size Organization Size , by Region USD Million (2021-2026)
  • Table 160. Technical Support Outsourcing Large Size Organization Size , by Region USD Million (2021-2026)
  • Table 161. Technical Support Outsourcing: by Features(USD Million)
  • Table 162. Technical Support Outsourcing Chat Support Services , by Region USD Million (2021-2026)
  • Table 163. Technical Support Outsourcing Email Support Services , by Region USD Million (2021-2026)
  • Table 164. Technical Support Outsourcing Remote Desktop Support Services , by Region USD Million (2021-2026)
  • Table 165. Technical Support Outsourcing Network Monitoring Services , by Region USD Million (2021-2026)
  • Table 166. Technical Support Outsourcing IT Help Desk Services , by Region USD Million (2021-2026)
  • Table 167. South America Technical Support Outsourcing, by Country USD Million (2021-2026)
  • Table 168. South America Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 169. South America Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 170. South America Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 171. South America Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 172. Brazil Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 173. Brazil Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 174. Brazil Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 175. Brazil Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 176. Argentina Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 177. Argentina Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 178. Argentina Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 179. Argentina Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 180. Rest of South America Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 181. Rest of South America Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 182. Rest of South America Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 183. Rest of South America Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 184. Asia Pacific Technical Support Outsourcing, by Country USD Million (2021-2026)
  • Table 185. Asia Pacific Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 186. Asia Pacific Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 187. Asia Pacific Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 188. Asia Pacific Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 189. China Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 190. China Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 191. China Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 192. China Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 193. Japan Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 194. Japan Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 195. Japan Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 196. Japan Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 197. India Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 198. India Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 199. India Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 200. India Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 201. South Korea Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 202. South Korea Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 203. South Korea Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 204. South Korea Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 205. Taiwan Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 206. Taiwan Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 207. Taiwan Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 208. Taiwan Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 209. Australia Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 210. Australia Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 211. Australia Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 212. Australia Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 213. Rest of Asia-Pacific Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 214. Rest of Asia-Pacific Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 215. Rest of Asia-Pacific Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 216. Rest of Asia-Pacific Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 217. Europe Technical Support Outsourcing, by Country USD Million (2021-2026)
  • Table 218. Europe Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 219. Europe Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 220. Europe Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 221. Europe Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 222. Germany Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 223. Germany Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 224. Germany Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 225. Germany Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 226. France Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 227. France Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 228. France Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 229. France Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 230. Italy Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 231. Italy Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 232. Italy Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 233. Italy Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 234. United Kingdom Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 235. United Kingdom Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 236. United Kingdom Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 237. United Kingdom Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 238. Netherlands Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 239. Netherlands Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 240. Netherlands Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 241. Netherlands Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 242. Rest of Europe Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 243. Rest of Europe Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 244. Rest of Europe Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 245. Rest of Europe Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 246. MEA Technical Support Outsourcing, by Country USD Million (2021-2026)
  • Table 247. MEA Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 248. MEA Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 249. MEA Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 250. MEA Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 251. Middle East Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 252. Middle East Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 253. Middle East Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 254. Middle East Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 255. Africa Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 256. Africa Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 257. Africa Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 258. Africa Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 259. North America Technical Support Outsourcing, by Country USD Million (2021-2026)
  • Table 260. North America Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 261. North America Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 262. North America Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 263. North America Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 264. United States Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 265. United States Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 266. United States Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 267. United States Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 268. Canada Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 269. Canada Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 270. Canada Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 271. Canada Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 272. Mexico Technical Support Outsourcing, by Type USD Million (2021-2026)
  • Table 273. Mexico Technical Support Outsourcing, by Application USD Million (2021-2026)
  • Table 274. Mexico Technical Support Outsourcing, by Organizations Size USD Million (2021-2026)
  • Table 275. Mexico Technical Support Outsourcing, by Features USD Million (2021-2026)
  • Table 276. Technical Support Outsourcing: by Type(USD/Units)
  • Table 277. Research Programs/Design for This Report
  • Table 278. Key Data Information from Secondary Sources
  • Table 279. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Technical Support Outsourcing: by Type USD Million (2015-2020)
  • Figure 5. Global Technical Support Outsourcing: by Application USD Million (2015-2020)
  • Figure 6. Global Technical Support Outsourcing: by Organizations Size USD Million (2015-2020)
  • Figure 7. Global Technical Support Outsourcing: by Features USD Million (2015-2020)
  • Figure 8. South America Technical Support Outsourcing Share (%), by Country
  • Figure 9. Asia Pacific Technical Support Outsourcing Share (%), by Country
  • Figure 10. Europe Technical Support Outsourcing Share (%), by Country
  • Figure 11. MEA Technical Support Outsourcing Share (%), by Country
  • Figure 12. North America Technical Support Outsourcing Share (%), by Country
  • Figure 13. Global Technical Support Outsourcing: by Type USD/Units (2015-2020)
  • Figure 14. Global Technical Support Outsourcing share by Players 2020 (%)
  • Figure 15. Global Technical Support Outsourcing share by Players (Top 3) 2020(%)
  • Figure 16. Global Technical Support Outsourcing share by Players (Top 5) 2020(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Accenture (Ireland) Revenue, Net Income and Gross profit
  • Figure 19. Accenture (Ireland) Revenue: by Geography 2020
  • Figure 20. Collabera (United States) Revenue, Net Income and Gross profit
  • Figure 21. Collabera (United States) Revenue: by Geography 2020
  • Figure 22. Genpact (United States) Revenue, Net Income and Gross profit
  • Figure 23. Genpact (United States) Revenue: by Geography 2020
  • Figure 24. HCL Technologies (India) Revenue, Net Income and Gross profit
  • Figure 25. HCL Technologies (India) Revenue: by Geography 2020
  • Figure 26. Infosys (India) Revenue, Net Income and Gross profit
  • Figure 27. Infosys (India) Revenue: by Geography 2020
  • Figure 28. Hudson Software Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 29. Hudson Software Corporation (United States) Revenue: by Geography 2020
  • Figure 30. Support.com (United States) Revenue, Net Income and Gross profit
  • Figure 31. Support.com (United States) Revenue: by Geography 2020
  • Figure 32. Qcom Outsourcing Ltd. (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 33. Qcom Outsourcing Ltd. (United Kingdom) Revenue: by Geography 2020
  • Figure 34. Flatworld Solutions Pvt. Ltd. (India) Revenue, Net Income and Gross profit
  • Figure 35. Flatworld Solutions Pvt. Ltd. (India) Revenue: by Geography 2020
  • Figure 36. CSS Corp (United States) Revenue, Net Income and Gross profit
  • Figure 37. CSS Corp (United States) Revenue: by Geography 2020
  • Figure 38. Global Technical Support Outsourcing: by Type USD Million (2021-2026)
  • Figure 39. Global Technical Support Outsourcing: by Application USD Million (2021-2026)
  • Figure 40. Global Technical Support Outsourcing: by Organizations Size USD Million (2021-2026)
  • Figure 41. Global Technical Support Outsourcing: by Features USD Million (2021-2026)
  • Figure 42. South America Technical Support Outsourcing Share (%), by Country
  • Figure 43. Asia Pacific Technical Support Outsourcing Share (%), by Country
  • Figure 44. Europe Technical Support Outsourcing Share (%), by Country
  • Figure 45. MEA Technical Support Outsourcing Share (%), by Country
  • Figure 46. North America Technical Support Outsourcing Share (%), by Country
  • Figure 47. Global Technical Support Outsourcing: by Type USD/Units (2021-2026)
List of companies from research coverage that are profiled in the study
  • Accenture (Ireland)
  • Collabera (United States)
  • Genpact (United States)
  • HCL Technologies (India)
  • Infosys (India)
  • Hudson Software Corporation (United States)
  • Support.com (United States)
  • Qcom Outsourcing Ltd. (United Kingdom)
  • Flatworld Solutions Pvt. Ltd. (India)
  • CSS Corp (United States)
Additional players considered in the study are as follows:
Suma Soft Private Limited (India) , 31West Global Services (United States) , Invensis (India)
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Key Highlights of Report


Mar 2022 215 Pages 67 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Technical Support Outsourcing research Quantitative research analysis
Global Technical Support Outsourcing research Qualitative Industry Analysis
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Historical year: 2016-2020; Base year: 2020; Forecast period: 2021 to 2026
Companies that are profiled in Global Technical Support Outsourcing Market are Accenture (Ireland), Collabera (United States), Genpact (United States), HCL Technologies (India), Infosys (India), Hudson Software Corporation (United States), Support.com (United States), Qcom Outsourcing Ltd. (United Kingdom), Flatworld Solutions Pvt. Ltd. (India) and CSS Corp (United States) etc.
Technical support outsourcing provides technical support services across various industries in various segments such as ‘business to business’ and ‘business to customer’ segments. The rapid change in technology has confronted tech-savvy customers with rising technical inventions. IT support services are striving firm to cater to the requirement from the customers with high expectations resolution. These services are available 24/7 and also available in customization.

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