Shared Service Center Market Scope
A Shared Service Center (SSC) is a centralized unit within an organization that consolidates and standardizes business processes, such as finance, human resources, IT, procurement, and customer service, to serve multiple departments or business units. The primary goal of an SSC is to enhance efficiency, reduce operational costs, and improve service quality by leveraging economies of scale and process automation. Unlike traditional decentralized functions, an SSC operates as an internal service provider, ensuring consistency and compliance with company policies and regulatory requirements. It often utilizes advanced technology, such as robotic process automation (RPA) and artificial intelligence (AI), to optimize workflows and enhance productivity. SSCs are commonly established in regions with cost advantages and skilled labor availability, enabling companies to centralize routine, transactional tasks while allowing core business units to focus on strategic growth. Additionally, they contribute to better data management and analytics, facilitating informed decision-making. Many multinational corporations implement SSCs to standardize operations across geographies, ensuring global alignment while maintaining local compliance. The SSC model is distinct from outsourcing, as it remains within the company’s control, offering greater flexibility and integration with internal systems. However, establishing an SSC requires significant planning, process reengineering, and change management efforts to ensure smooth implementation and employee adaptation. Over time, SSCs evolve from transactional hubs to strategic enablers, incorporating value-added services like business intelligence and advisory support. With digital transformation accelerating, modern SSCs increasingly adopt cloud-based solutions and analytics-driven insights, making them key drivers of operational excellence in global enterprises.
Attributes | Details |
---|
Study Period | 2020-2032 |
Base Year | 2024 |
Unit | Value (USD Million) |
Key Companies Profiled | Accenture PLC (Ireland), Atos SE (France), Capgemini Services SAS (France), CGI Inc (Canada), Cognizant Technology Solutions Corp. (United States), Deloitte Touche Tohmatsu Ltd. (United Kingdom), ExlService Holdings Inc. (United States), Gartner Inc.(United States), Genpact Ltd. (United States) and HCL Technologies Ltd. (India) |
CAGR | % |
The Shared Service Center market is characterized with the presence of both large and small players. To sustain the competition, vendors must differentiate their offerings through a clear and unique value proposition. Some vendors are focusing on partnering with other players or acquiring a regional brand to increase their share of the market. Research Analyst at AMA estimates that Global Players will contribute to the maximum growth of Global Shared Service Center market throughout the predicted period.
Accenture PLC (Ireland), Atos SE (France), Capgemini Services SAS (France), CGI Inc (Canada), Cognizant Technology Solutions Corp. (United States), Deloitte Touche Tohmatsu Ltd. (United Kingdom), ExlService Holdings Inc. (United States), Gartner Inc.(United States), Genpact Ltd. (United States) and HCL Technologies Ltd. (India) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are Infosys Ltd. (India), International Business Machines Corp. (IBM) (United States), KPMG International Ltd. (Netherlands), Oracle Corp (United States) and PricewaterhouseCoopers LLP (PwC) (United Kingdom).
About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from the total available market.
Segmentation Overview
The study have segmented the market of Global Shared Service Center market by Type and Region with country level break-up.
On the basis of geography, the market of Shared Service Center has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
region held largest market share in the year 2024.
Market Leaders and their expansionary development strategies
In June 2024, San Diego State University (SDSU) initiated a Shared Services pilot program within its College of Sciences. The program focuses on optimizing administrative activities by aligning staff competencies with their roles, enhancing process efficiency, and supporting the university's growth. Following the pilot's success, SDSU began a phased, campus-wide rollout to extend the Shared Services model to other departments.
In November 2024, the Reserve Bank of India (RBI) unveiled plans to launch a pilot cloud data storage service for financial institutions in 2025. This initiative aims to provide affordable, localized cloud solutions, reducing reliance on global providers. Developed in collaboration with local IT firms and advised by consultancy EY, the project seeks to cater primarily to smaller banking and financial services firms, aligning with the RBI's data localization efforts.
Market Growth Drivers:
Rising encouragement of organizations to implement shared services and Promotion of standardization of processes, ensuring compliance with regulations
Challenges:
Security & Compliance Risks
Restraints:
Maintaining consistent service quality across various functions
Opportunities:
Rise of sustainability goals by organizations and Advancement of technology, including artificial intelligence, machine learning, and analytics
Key Target Audience
Venture Capitalists and Private Equity Firms, New Entrants/Investors, Strategic Business Planners, Government Regulatory, Research Organizations, End-Use Industries and Others