About Shared Service Center
A Shared Service Center (SSC) is a centralized unit within an organization that consolidates and standardizes business processes, such as finance, human resources, IT, procurement, and customer service, to serve multiple departments or business units. The primary goal of an SSC is to enhance efficiency, reduce operational costs, and improve service quality by leveraging economies of scale and process automation. Unlike traditional decentralized functions, an SSC operates as an internal service provider, ensuring consistency and compliance with company policies and regulatory requirements. It often utilizes advanced technology, such as robotic process automation (RPA) and artificial intelligence (AI), to optimize workflows and enhance productivity. SSCs are commonly established in regions with cost advantages and skilled labor availability, enabling companies to centralize routine, transactional tasks while allowing core business units to focus on strategic growth. Additionally, they contribute to better data management and analytics, facilitating informed decision-making. Many multinational corporations implement SSCs to standardize operations across geographies, ensuring global alignment while maintaining local compliance. The SSC model is distinct from outsourcing, as it remains within the company’s control, offering greater flexibility and integration with internal systems. However, establishing an SSC requires significant planning, process reengineering, and change management efforts to ensure smooth implementation and employee adaptation. Over time, SSCs evolve from transactional hubs to strategic enablers, incorporating value-added services like business intelligence and advisory support. With digital transformation accelerating, modern SSCs increasingly adopt cloud-based solutions and analytics-driven insights, making them key drivers of operational excellence in global enterprises.
Attributes | Details |
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Study Period | 2020-2032 |
Base Year | 2024 |
Unit | Value (USD Million) |
The Shared Service Center market is characterized with the presence of both large and small players. To sustain the competition, vendors must differentiate their offerings through a clear and unique value proposition. Some vendors are focusing on partnering with other players or acquiring a regional brand to increase their share of the market. Analyst at AMA Research estimates that Global Players will contribute the maximum growth to Global Shared Service Center market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Accenture PLC (Ireland), Atos SE (France), Capgemini Services SAS (France), CGI Inc (Canada), Cognizant Technology Solutions Corp. (United States), Deloitte Touche Tohmatsu Ltd. (United Kingdom), ExlService Holdings Inc. (United States), Gartner Inc.(United States), Genpact Ltd. (United States) and HCL Technologies Ltd. (India) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Infosys Ltd. (India), International Business Machines Corp. (IBM) (United States), KPMG International Ltd. (Netherlands), Oracle Corp (United States) and PricewaterhouseCoopers LLP (PwC) (United Kingdom).
Segmentation Overview
AMA Research has segmented the market of Global Shared Service Center market by and Region.
On the basis of geography, the market of Shared Service Center has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Organization Size, the sub-segment i.e. Large enterprises will boost the Shared Service Center market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Industry Verticals, the sub-segment i.e. BFSI will boost the Shared Service Center market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Service, the sub-segment i.e. Finance and accounting will boost the Shared Service Center market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Market Growth Drivers:
Rising encouragement of organizations to implement shared services and Promotion of standardization of processes, ensuring compliance with regulations
Challenges:
Security & Compliance Risks
Restraints:
Maintaining consistent service quality across various functions
Opportunities:
Rise of sustainability goals by organizations and Advancement of technology, including artificial intelligence, machine learning, and analytics
Market Leaders and their expansionary development strategies
In June 2024, San Diego State University (SDSU) initiated a Shared Services pilot program within its College of Sciences. The program focuses on optimizing administrative activities by aligning staff competencies with their roles, enhancing process efficiency, and supporting the university's growth. Following the pilot's success, SDSU began a phased, campus-wide rollout to extend the Shared Services model to other departments.
In November 2024, the Reserve Bank of India (RBI) unveiled plans to launch a pilot cloud data storage service for financial institutions in 2025. This initiative aims to provide affordable, localized cloud solutions, reducing reliance on global providers. Developed in collaboration with local IT firms and advised by consultancy EY, the project seeks to cater primarily to smaller banking and financial services firms, aligning with the RBI's data localization efforts.
Key Target Audience
Venture Capitalists and Private Equity Firms, New Entrants/Investors, Strategic Business Planners, Government Regulatory, Research Organizations, End-Use Industries and Others
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.