Field Service Management System Market Scope
Field service management is an important part of any organization that involves dispatching or scheduling workers on the field for installing and performing MORs of machines or equipment, fixing cable connections, asset monitoring, etc. FMS system helps businesses to manage the field service resources by automating and processing job orders, scheduling, dispatching, and to keep track of the service and repair tasks. It collects data from enterprise asset management systems with remote data from IoT and mobile devices to manage the resources. The demand for FMS systems has been increasing in the developing economies including India, China, Japan, and Singapore due to rapidly growing industrialization and growing adoption of advanced technologies and solutions to reduce field service cost and enhance customer experience.
Attributes | Details |
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Study Period | 2020-2032 |
Base Year | 2024 |
Unit | Value (USD Million) |
Key Companies Profiled | IBM (United States), ServiceMax (United States), SAP (Germany), IFS (Sweden), Salesforce (United States), ServiceNow (United States), Oracle Corporation (United States), Microsoft Corporation (United States) and Skedulo (United States) |
CAGR | % |
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches, and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Global Field Service Management System market throughout the predicted period.
IBM (United States), ServiceMax (United States), SAP (Germany), IFS (Sweden), Salesforce (United States), ServiceNow (United States), Oracle Corporation (United States), Microsoft Corporation (United States) and Skedulo (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research are Pegasystems Inc. (United States), Field Nation (United States), Axonator Inc. (United States) and NextService Software (United States).
About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from the total available market.
Segmentation Overview
The study have segmented the market of Global Field Service Management System market by Type and Region with country level break-up.
On the basis of geography, the market of Field Service Management System has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
region held largest market share in the year 2024.
Market Leaders and their expansionary development strategies
In April 2024, Planon, a developer of building management software, formed a strategic partnership with SAP. This collaboration aimed to integrate Planon's field service management capabilities with SAP's enterprise solutions, offering clients a unified platform for managing real estate and facilities operations.
on April 24, 2023. This proprietary Enterprise Resource Planning (ERP) solution includes modules such as Field Service, Financials and Operations, Sales Enterprise, Marketing, Customer Service, and Project Service Automation. MetaERP is designed to cater to mid-sized and large enterprises, providing comprehensive tools for managing various business operations, including field service management.
Influencing Trend:
Integration of AI and AR in the Field Service Management System to Achieve Operational Excellence
Market Growth Drivers:
Surging Demand for Field Service Management System to Automate the Scheduling and Monitoring Service and Repair Tasks and Growing Popularity of Mobile and Cloud-based Field Service Management Software Across Industry Verticals
Challenges:
Easy Availability of Multiple Options with Different Pricing Models Due to Presence of a Large Number of Global Market Players and Requirement of CMMS capabilities to Mitigate the Challenges of FMS System Including scheduling conflicts, inability to obtain essential data, and other
Restraints:
High Cost Associated With Software and Slow Adoption in Some Underdeveloped Countries
Opportunities:
Increased Adoption of FSM System in the Manufacturing to Dispatch Technicians for MROs
Key Target Audience
New Entrants/Investors, Analysts and Strategic Business Planners, Field Service Management System Providers, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-User Industries and Others