What is Predictive Dialing Software?
The predictive dialer software program predicts the precise second or the precise time a consumer would be free to take the subsequent name the usage of the name metrics technique. The software program helps contact middle sellers in dialing the proper range of leads at the proper time, which improves the agent effectivity by means of decreasing the quantity of deserted calls. The software program can additionally assist organizations in evenly distributing the worker workload. The software program in the end minimizes pursuits work and boosts the effectivity of contact core agents. The predictive dialer software program eliminates guide dialing and connects contact middle dealers to a name solely after the name has been spoke back to. It ensures a seamless transition between purchaser calls and generates a consistent flow of calls with the lowest downtime. The software program is bendy sufficient to be personalized for use via companies of all sizes. The software program can be used for more than a few applications, inclusive of debt collection, income and telemarketing, expert offerings in BPO, and more than one outbound campaigns.
Attributes | Details |
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Study Period | 2017-2027 |
Base Year | 2021 |
Unit | Value (USD Million) |
Key Companies Profiled | Agile CRM (United States), ChaseData Corporation (United States), Convoso (United States), Five9, Inc. (United States), NICE inContact (United States), PhoneBurner (United States), RingCentral, Inc. (United States), Star2Billing S.L. (Spain), VanillaSoft (United States) and Ytel Inc. (United States) |
CAGR | % |
The market study is broken down and major geographies with country level break-up.
The global market is highly competitive and consists of a limited number of providers who compete with each other. The intense competition, changing consumer spending patterns, demographic trends, and frequent changes in consumer preferences pose significant opportunities for market growth. Analysts at AMA Research estimates that Players from United States will contribute to the maximum growth of Global Predictive Dialing Software market throughout the predicted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Agile CRM (United States), ChaseData Corporation (United States), Convoso (United States), Five9, Inc. (United States), NICE inContact (United States), PhoneBurner (United States), RingCentral, Inc. (United States), Star2Billing S.L. (Spain), VanillaSoft (United States) and Ytel Inc. (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Pimsware (United States), T-Max Dialer & Communications (United States) and Promero (United States).
Segmentation Overview
AdvanceMarketAnalytics has segmented the market of Global Predictive Dialing Software market by Type, Application and Region.
On the basis of geography, the market of Predictive Dialing Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Deployment Mode, the sub-segment i.e. Cloud will boost the Predictive Dialing Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Enterprise, the sub-segment i.e. Small & Medium Enterprises will boost the Predictive Dialing Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by End User, the sub-segment i.e. IT & Telecom will boost the Predictive Dialing Software market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Market Leaders and their expansionary development strategies
In 2020, VanillaSoft obtained Autoklose, the e-mail automation and income Genius platform vendor. Following the acquisition, the Autoklose electronic mail marketing campaign and cadence platform are blended with VanillaSoft to supply customers' pre and post-sales nurturing competencies from inside the platform. It would supply B2B income groups a device to assist them in scaling their electronic mail attain to potentialities and leads.
In 2020, Five9 launched an Agent-Expert Consultation experience. It seamlessly helps the contact middle sellers to join to the issue count information of any Zoom Phone customers in the organization. It in addition allows dealers to reply questions extra rapidly and accurately.
Market Trend
- Rapid Technological Advancements Such As Speed Dialing
Market Drivers
- Growing Preference for Telemarketing Activities across the Globe
- Increasing Penetration of the Internet
Opportunities
- Increase Productivity and Effectiveness
- Reduce Time Wasting Tasks
Restraints
- Poor Answering Machine Detection Features That End Up Wasting Time
- Blank Calls That Leave Potential Customers Hanging On the Line When All Agents Are Busy
Challenges
- Lack of Awareness of Software
Key Target Audience
Predictive Dialing Software Provider, New Entrants and Investors, Venture Capitalists, Government Bodies, Corporate Entities, Government and Private Research Organizations and Others
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have the better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand companys positioning regarding market value, volume and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc. and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and after getting appointee list; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey etc.