About Co Browsing Software
Co-browsing software, also known as collaborative browsing software or co-surfing software, allows consumers and agents to share their screens and navigate a web page together, providing real-time client help. A client-initiated screen sharing session in which a sales or customer care person can see the customer's screen and offer help and insights into what the customer is doing or seeing. The client is the "sharer" or "host" in this case, while the corporation/agent has the license to utilize the co-browsing tool. Other than clicking a but, the customer is not required to sign up for anything, download anything, or do anything else.
Attributes | Details |
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Study Period | 2018-2030 |
Base Year | 2023 |
High Growth Market | Asia Pacific |
Unit | Value (USD Million) |
CAGR | 13.81% |
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Analyst at AMA Research estimates that European Players will contribute the maximum growth to Global Co Browsing Software market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
LogMeIn, Inc. (United States), Surfly (Netherlands), Upscope Limited (United Kingdom), Acquire (United States), Glia Technologies, Inc. (United States), REVE Chat (Singapore), eGain Corporation (United States), Glance Networks, Inc. (United States), LiveCaller, Inc. (United States) and Unblu Inc. (Switzerland) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Pegasystems Inc. (United States), Talisma (India), Talkative (United Kingdom), Vizolution (United Kingdom) and TeamViewer (Germany).
Segmentation Overview
AMA Research has segmented the market of Global Co Browsing Software market by Type (On-premise and Cloud-based), Application (SMEs and Large Enterprises) and Region.
On the basis of Type, On-premise are dominating the market and held 82.27% of market share in the year 2023On the basis of application, SMEs segment is dominating the market and held 69.2% of market share in the year 2023On the basis of geography, the market of Co Browsing Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). North America region held largest market share in the year 2023. Europe, on the other hand, stood as the second largest market due to the presence of key companies in the region and high technological advancement.
Influencing Trend:
Huge Adoptions of Co-Browsing over Screen Sharing
Market Growth Drivers:
Increasing Focus on Offering Excellent Services for Customer Retentions and Growing Customer Satisfaction Associated with Co-Browsing
Challenges:
Technological Complexities regarding Co Browsing Software
Restraints:
Integrating Co-Browsing in Traditional Banking Infrastructure
Opportunities:
Rising Opportunities for Co-Browsing in Upselling & Cross-selling and Technological Advancements with Artificial Intelligence & Visual Support
Market Leaders and their expansionary development strategies
April 2021, TeamViewer, introduced TeamViewer Engage, a customer engagement suite—originating from the acquisition of Austrian startup Xaleon earlier this year. Integrated on a website, a chatbot can proactively engage with a customer and instantly answer routine queries. Conversations can seamlessly be transitioned to a live chat agent who has further options of escalation like video chat and co-browsing for an even more personalized customer experience.
January 2021, TeamViewer, announced its acquisition of Xaleon, an Austrian start-up and leading provider of customer engagement software. Xaleon's core product is a co-browsing technology that enables an advanced form of GDPR-compliant screen sharing in web sessions without installation and transfer of user data.
Analyst View
The basis of the meeting is Co-Browsing. It is the opportunity to see and interact with customers’ screens in real-time, creating it easier for agents to know where the problem was invented. If a client calls a company with a problem, it can sometimes take days just to find out what is wrong precisely. Being able to see what they see can decrease the amount of time needed to solve the problem enormously. Customer support nowadays has gone way beyond just answering a call. By offering clients someone to speak to personally as well as visual engagement, providers will be better able to connect to the customer and avoid miscommunication. Not all customers are very tech-savvy, creating Co-Browsing the perfect solution to understanding what customers are going through and, at the same time, providing them with a solution to their problem. So, co-browsing is helping to improve the business activity from home.
Key Target Audience
Software Developers, Government Regulatory Bodies, Private Research Organization, Government Research Organizations, Government Regulatory Bodies and Others
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.