About Microsoft Dynamics Service
Microsoft Dynamics Service are comprehensive services covering wide range of customer service automation, case management and other business dashboards. The increasing demand by business to adopt digital solutions in order to expand the market, as well as reduce the operational costs and operational clutter has led to the acceleration in the market. As the internet based services expand, the need to increase personalised interaction with customers rises, thus leading to business shifting to more automated and comprehensive digital solutions. Businesses all over the world are reaping the benefits of automating manual processes to eliminate human error, as well as utilising customer data and analytics to determine what to offer and drive effective sales strategies. Currently, the North America region is a leading market of the Microsoft dynamic service.
Attributes | Details |
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Study Period | 2018-2030 |
Base Year | 2023 |
Unit | Value (USD Million) |
The companies are exploring the market by adopting mergers & acquisitions, expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail a competitive advantage through combined synergies. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Hitachi, Ltd. (Japan), IBM Corporation (United States), Capgemini SE (France), Cognizant (United States), Avanade Inc. (United States), DXC Technology (United States), HCL Technologies (India), Tata Consultancy Services (India), Wipro Limited (India) and Infosys Ltd. (India) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Catapult Systems (United States), Crowe Global (United States) and Endeavour Solutions (Canada).
Segmentation Overview
AMA Research has segmented the market of Global Microsoft Dynamics Service market by Type (ERP and CRM), Application (Advisory/Consulting Services, Implementation, Upgradation and Migration Services and Maintenance and Support Services) and Region.
On the basis of geography, the market of Microsoft Dynamics Service has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by End Use, the sub-segment i.e. BFSI will boost the Microsoft Dynamics Service market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Influencing Trend:
Advisory or Consultation Services Account for Significant Market Share
Market Growth Drivers:
Growing Adoption of Digital Solutions by Businesses and Increasing Demand to Engage with Customers in a more Personalised Approach
Challenges:
Training of Existing Workers for New Systems
Restraints:
Lack of IT and Telecom Infrastructure in Developing Countries
Opportunities:
Increasing Applications of Artificial Intelligence is expected to accelerate the Market Growth
Market Leaders and their expansionary development strategies
In 2020, BE-terna GmbH, an Austria based leading providers of ERP, BI, CRM and HRM solutions has announced acquisition of Pipol A/S, a global provider of international Microsoft Dynamics business solutions. The acquisition is in line with BE-terna’s global ambition of becoming a global Microsoft dynamics partner, and the acquisition will strengthen BE-terna’s capabilities and global reach.
In 2021, Node4, a United Kingdom based managed service provider has announced acquisition of TNP which is a global Microsoft dynamics 365 partner. TNP specialises in providing business solutions based upon Dynamics 365 Business Central, Power Apps and Power BI. The acquisition of TNP will expand Node4’s end to end managed services portfolio.
Key Target Audience
Microsoft Dynamics Service Providers, New Entrants/Investors, Venture Capitalists and Private Equity Firms, Analysts and Strategic Business Planners and End-Use Industries
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.