Global Customer Communications Management Market

Customer Communications Management Comprehensive Study by Components (Solutions, Services), Enterprise Size (Small and Medium Enterprise, Large Enterprise), Industry Verticals (IT and Telecom, Retail and eCommerce, BFSI, Healthcare, Travel and Hospitality, Government, Utilities, Other), Deployment (Cloud-based, On-premise) Players and Region - Global Market Outlook to 2026

Customer Communications Management Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Industry Background:
Customer communication management includes a set of software systems and managed client engagement services that enhance the business performance by rising client interactions. client interactions are attainable with the assistance of the CCM software system through a large variety of communication channels which incorporates mobile, SMS, email, social media sites, and medium. The CCM software system supports a company in making personalized and interactive communications with customers by automating the method of content creation and delivery of the content acquired from varied sources.This growth is primarily driven by Rise in Demand for Keeping Customer Engagement Through Omnichannel and Increasing Penetration of Smart Devices and Promotion Channels for Brands and Campaigns.

Globally, a noticeable market trend is evident Integration of CCM Technology with The Cloud to Provide Major Business Opportunities. The Business Services sector in the North America region has been increasing at a sustainable rate and further growth is expected to be witnessed over the forecast period, owing to the robust investments and expansion in production facilities in the region. Major Players, such as Adobe (United States), Oracle (United States), OpenText (United States), Zendesk (United States), Newgen Software (India), Capgemini (France), Quadient(France), Smart Communications (England), Sefas (France) and CEDAR CX Technologies (United States) etc have either set up their manufacturing facilities or are planning to start new provision in the dominated region in the upcoming years.

Key Developments in the Market:
In 2021, Doxim, the leading customer communications management (CCM) and engagement technology provider, acquired Laser Print Plus (LPP), a specialist in regulated customer communications. This acquisition plans to deliver a complete range of CCM solutions to customers across multiple regulated end-markets, including financial services, insurance.
In December, Newgen Software launched OmniOMS 9.0, an upgraded version of its customer communication management system. The latest version of the software provides a robust and unified communications platform linking a variety of information types, information sources, and distribution channels. The additional functions would enable users with easy customer communication creation, design composition change management, distribution, and control.

Market Drivers
  • Rise in Demand for Keeping Customer Engagement Through Omnichannel
  • Increasing Penetration of Smart Devices and Promotion Channels for Brands and Campaigns

Market Trend
  • Integration of CCM Technology with The Cloud to Provide Major Business Opportunities

Restraints
  • Data Synchronization and Infrastructural Complexities

Opportunities
Rise in Digitization of Companies due to Global Pandemic and Increasing Need for Reduced Response Times and Customer Feedback Systems
Challenges
Data Privacy and Security Concerns due to Rising Hackers and Malware Attacks and Lack of Skilled Professionals

AMA Research follow a focused and realistic research framework that provides the ability to study the crucial market dynamics in several regions across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcase the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyse the products and services offered by multiple players competing to increase their market share and presence.

Customization in the Report
AMA Research features not only specific market forecasts, but also include significant value-added commentary on:
- Market Trends
- Technological Trends and Innovations
- Market Maturity Indicators
- Growth Drivers and Constraints
- New Entrants into the Market & Entry/Exit Barriers
- To Seize Powerful Market Opportunities
- Identify Key Business Segments, Market Proposition & Gap Analysis

Against this Challenging Backdrop, Customer Communications Management Study Sheds Light on
— The Customer Communications Management Market status quo and key characteristics. To end this, Analyst at AMA organize and took survey of the Customer Communications Management industry Players. The resultant snapshot serves as a basis for understanding why and how the industry can be expected to change.
— Where Customer Communications Management industry is heading and what are the top priorities. Insights are drawn from financial analysis, the survey and interviews with key executives and industry experts.
— How every company in this diverse set of Players can best navigate the emerging competition landscape and follow a strategy that helps them position to hold value they currently claim, or capture the new addressable opportunity.

Report Objectives / Segmentation Covered

By Components
  • Solutions
  • Services

By Enterprise Size
  • Small and Medium Enterprise
  • Large Enterprise

By Industry Verticals
  • IT and Telecom
  • Retail and eCommerce
  • BFSI
  • Healthcare
  • Travel and Hospitality
  • Government
  • Utilities
  • Other

By Deployment
  • Cloud-based
  • On-premise

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Rise in Demand for Keeping Customer Engagement Through Omnichannel
      • 3.2.2. Increasing Penetration of Smart Devices and Promotion Channels for Brands and Campaigns
    • 3.3. Market Challenges
      • 3.3.1. Data Privacy and Security Concerns due to Rising Hackers and Malware Attacks
      • 3.3.2. Lack of Skilled Professionals
    • 3.4. Market Trends
      • 3.4.1. Integration of CCM Technology with The Cloud to Provide Major Business Opportunities
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Communications Management, by Components, Enterprise Size, Industry Verticals, Deployment and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Customer Communications Management (Value)
      • 5.2.1. Global Customer Communications Management by: Components (Value)
        • 5.2.1.1. Solutions
        • 5.2.1.2. Services
      • 5.2.2. Global Customer Communications Management by: Enterprise Size (Value)
        • 5.2.2.1. Small and Medium Enterprise
        • 5.2.2.2. Large Enterprise
      • 5.2.3. Global Customer Communications Management by: Industry Verticals (Value)
        • 5.2.3.1. IT and Telecom
        • 5.2.3.2. Retail and eCommerce
        • 5.2.3.3. BFSI
        • 5.2.3.4. Healthcare
        • 5.2.3.5. Travel and Hospitality
        • 5.2.3.6. Government
        • 5.2.3.7. Utilities
        • 5.2.3.8. Other
      • 5.2.4. Global Customer Communications Management by: Deployment (Value)
        • 5.2.4.1. Cloud-based
        • 5.2.4.2. On-premise
      • 5.2.5. Global Customer Communications Management Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Customer Communications Management: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Adobe (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Oracle (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. OpenText (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Zendesk (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Newgen Software (India)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Capgemini (France)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Quadient(France)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Smart Communications (England)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Sefas (France)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. CEDAR CX Technologies (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Communications Management Sale, by Components, Enterprise Size, Industry Verticals, Deployment and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Customer Communications Management (Value)
      • 7.2.1. Global Customer Communications Management by: Components (Value)
        • 7.2.1.1. Solutions
        • 7.2.1.2. Services
      • 7.2.2. Global Customer Communications Management by: Enterprise Size (Value)
        • 7.2.2.1. Small and Medium Enterprise
        • 7.2.2.2. Large Enterprise
      • 7.2.3. Global Customer Communications Management by: Industry Verticals (Value)
        • 7.2.3.1. IT and Telecom
        • 7.2.3.2. Retail and eCommerce
        • 7.2.3.3. BFSI
        • 7.2.3.4. Healthcare
        • 7.2.3.5. Travel and Hospitality
        • 7.2.3.6. Government
        • 7.2.3.7. Utilities
        • 7.2.3.8. Other
      • 7.2.4. Global Customer Communications Management by: Deployment (Value)
        • 7.2.4.1. Cloud-based
        • 7.2.4.2. On-premise
      • 7.2.5. Global Customer Communications Management Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Communications Management: by Components(USD Million)
  • Table 2. Customer Communications Management Solutions , by Region USD Million (2015-2020)
  • Table 3. Customer Communications Management Services , by Region USD Million (2015-2020)
  • Table 4. Customer Communications Management: by Enterprise Size(USD Million)
  • Table 5. Customer Communications Management Small and Medium Enterprise , by Region USD Million (2015-2020)
  • Table 6. Customer Communications Management Large Enterprise , by Region USD Million (2015-2020)
  • Table 7. Customer Communications Management: by Industry Verticals(USD Million)
  • Table 8. Customer Communications Management IT and Telecom , by Region USD Million (2015-2020)
  • Table 9. Customer Communications Management Retail and eCommerce , by Region USD Million (2015-2020)
  • Table 10. Customer Communications Management BFSI , by Region USD Million (2015-2020)
  • Table 11. Customer Communications Management Healthcare , by Region USD Million (2015-2020)
  • Table 12. Customer Communications Management Travel and Hospitality , by Region USD Million (2015-2020)
  • Table 13. Customer Communications Management Government , by Region USD Million (2015-2020)
  • Table 14. Customer Communications Management Utilities , by Region USD Million (2015-2020)
  • Table 15. Customer Communications Management Other , by Region USD Million (2015-2020)
  • Table 16. Customer Communications Management: by Deployment(USD Million)
  • Table 17. Customer Communications Management Cloud-based , by Region USD Million (2015-2020)
  • Table 18. Customer Communications Management On-premise , by Region USD Million (2015-2020)
  • Table 19. South America Customer Communications Management, by Country USD Million (2015-2020)
  • Table 20. South America Customer Communications Management, by Components USD Million (2015-2020)
  • Table 21. South America Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 22. South America Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 23. South America Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 24. Brazil Customer Communications Management, by Components USD Million (2015-2020)
  • Table 25. Brazil Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 26. Brazil Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 27. Brazil Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 28. Argentina Customer Communications Management, by Components USD Million (2015-2020)
  • Table 29. Argentina Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 30. Argentina Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 31. Argentina Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 32. Rest of South America Customer Communications Management, by Components USD Million (2015-2020)
  • Table 33. Rest of South America Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 34. Rest of South America Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 35. Rest of South America Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 36. Asia Pacific Customer Communications Management, by Country USD Million (2015-2020)
  • Table 37. Asia Pacific Customer Communications Management, by Components USD Million (2015-2020)
  • Table 38. Asia Pacific Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 39. Asia Pacific Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 40. Asia Pacific Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 41. China Customer Communications Management, by Components USD Million (2015-2020)
  • Table 42. China Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 43. China Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 44. China Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 45. Japan Customer Communications Management, by Components USD Million (2015-2020)
  • Table 46. Japan Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 47. Japan Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 48. Japan Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 49. India Customer Communications Management, by Components USD Million (2015-2020)
  • Table 50. India Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 51. India Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 52. India Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 53. South Korea Customer Communications Management, by Components USD Million (2015-2020)
  • Table 54. South Korea Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 55. South Korea Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 56. South Korea Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 57. Taiwan Customer Communications Management, by Components USD Million (2015-2020)
  • Table 58. Taiwan Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 59. Taiwan Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 60. Taiwan Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 61. Australia Customer Communications Management, by Components USD Million (2015-2020)
  • Table 62. Australia Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 63. Australia Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 64. Australia Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 65. Rest of Asia-Pacific Customer Communications Management, by Components USD Million (2015-2020)
  • Table 66. Rest of Asia-Pacific Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 67. Rest of Asia-Pacific Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 68. Rest of Asia-Pacific Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 69. Europe Customer Communications Management, by Country USD Million (2015-2020)
  • Table 70. Europe Customer Communications Management, by Components USD Million (2015-2020)
  • Table 71. Europe Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 72. Europe Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 73. Europe Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 74. Germany Customer Communications Management, by Components USD Million (2015-2020)
  • Table 75. Germany Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 76. Germany Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 77. Germany Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 78. France Customer Communications Management, by Components USD Million (2015-2020)
  • Table 79. France Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 80. France Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 81. France Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 82. Italy Customer Communications Management, by Components USD Million (2015-2020)
  • Table 83. Italy Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 84. Italy Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 85. Italy Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 86. United Kingdom Customer Communications Management, by Components USD Million (2015-2020)
  • Table 87. United Kingdom Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 88. United Kingdom Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 89. United Kingdom Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 90. Netherlands Customer Communications Management, by Components USD Million (2015-2020)
  • Table 91. Netherlands Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 92. Netherlands Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 93. Netherlands Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 94. Rest of Europe Customer Communications Management, by Components USD Million (2015-2020)
  • Table 95. Rest of Europe Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 96. Rest of Europe Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 97. Rest of Europe Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 98. MEA Customer Communications Management, by Country USD Million (2015-2020)
  • Table 99. MEA Customer Communications Management, by Components USD Million (2015-2020)
  • Table 100. MEA Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 101. MEA Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 102. MEA Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 103. Middle East Customer Communications Management, by Components USD Million (2015-2020)
  • Table 104. Middle East Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 105. Middle East Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 106. Middle East Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 107. Africa Customer Communications Management, by Components USD Million (2015-2020)
  • Table 108. Africa Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 109. Africa Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 110. Africa Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 111. North America Customer Communications Management, by Country USD Million (2015-2020)
  • Table 112. North America Customer Communications Management, by Components USD Million (2015-2020)
  • Table 113. North America Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 114. North America Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 115. North America Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 116. United States Customer Communications Management, by Components USD Million (2015-2020)
  • Table 117. United States Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 118. United States Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 119. United States Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 120. Canada Customer Communications Management, by Components USD Million (2015-2020)
  • Table 121. Canada Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 122. Canada Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 123. Canada Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 124. Mexico Customer Communications Management, by Components USD Million (2015-2020)
  • Table 125. Mexico Customer Communications Management, by Enterprise Size USD Million (2015-2020)
  • Table 126. Mexico Customer Communications Management, by Industry Verticals USD Million (2015-2020)
  • Table 127. Mexico Customer Communications Management, by Deployment USD Million (2015-2020)
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Customer Communications Management: by Components(USD Million)
  • Table 139. Customer Communications Management Solutions , by Region USD Million (2021-2026)
  • Table 140. Customer Communications Management Services , by Region USD Million (2021-2026)
  • Table 141. Customer Communications Management: by Enterprise Size(USD Million)
  • Table 142. Customer Communications Management Small and Medium Enterprise , by Region USD Million (2021-2026)
  • Table 143. Customer Communications Management Large Enterprise , by Region USD Million (2021-2026)
  • Table 144. Customer Communications Management: by Industry Verticals(USD Million)
  • Table 145. Customer Communications Management IT and Telecom , by Region USD Million (2021-2026)
  • Table 146. Customer Communications Management Retail and eCommerce , by Region USD Million (2021-2026)
  • Table 147. Customer Communications Management BFSI , by Region USD Million (2021-2026)
  • Table 148. Customer Communications Management Healthcare , by Region USD Million (2021-2026)
  • Table 149. Customer Communications Management Travel and Hospitality , by Region USD Million (2021-2026)
  • Table 150. Customer Communications Management Government , by Region USD Million (2021-2026)
  • Table 151. Customer Communications Management Utilities , by Region USD Million (2021-2026)
  • Table 152. Customer Communications Management Other , by Region USD Million (2021-2026)
  • Table 153. Customer Communications Management: by Deployment(USD Million)
  • Table 154. Customer Communications Management Cloud-based , by Region USD Million (2021-2026)
  • Table 155. Customer Communications Management On-premise , by Region USD Million (2021-2026)
  • Table 156. South America Customer Communications Management, by Country USD Million (2021-2026)
  • Table 157. South America Customer Communications Management, by Components USD Million (2021-2026)
  • Table 158. South America Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 159. South America Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 160. South America Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 161. Brazil Customer Communications Management, by Components USD Million (2021-2026)
  • Table 162. Brazil Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 163. Brazil Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 164. Brazil Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 165. Argentina Customer Communications Management, by Components USD Million (2021-2026)
  • Table 166. Argentina Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 167. Argentina Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 168. Argentina Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 169. Rest of South America Customer Communications Management, by Components USD Million (2021-2026)
  • Table 170. Rest of South America Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 171. Rest of South America Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 172. Rest of South America Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 173. Asia Pacific Customer Communications Management, by Country USD Million (2021-2026)
  • Table 174. Asia Pacific Customer Communications Management, by Components USD Million (2021-2026)
  • Table 175. Asia Pacific Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 176. Asia Pacific Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 177. Asia Pacific Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 178. China Customer Communications Management, by Components USD Million (2021-2026)
  • Table 179. China Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 180. China Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 181. China Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 182. Japan Customer Communications Management, by Components USD Million (2021-2026)
  • Table 183. Japan Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 184. Japan Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 185. Japan Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 186. India Customer Communications Management, by Components USD Million (2021-2026)
  • Table 187. India Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 188. India Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 189. India Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 190. South Korea Customer Communications Management, by Components USD Million (2021-2026)
  • Table 191. South Korea Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 192. South Korea Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 193. South Korea Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 194. Taiwan Customer Communications Management, by Components USD Million (2021-2026)
  • Table 195. Taiwan Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 196. Taiwan Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 197. Taiwan Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 198. Australia Customer Communications Management, by Components USD Million (2021-2026)
  • Table 199. Australia Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 200. Australia Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 201. Australia Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 202. Rest of Asia-Pacific Customer Communications Management, by Components USD Million (2021-2026)
  • Table 203. Rest of Asia-Pacific Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 204. Rest of Asia-Pacific Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 205. Rest of Asia-Pacific Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 206. Europe Customer Communications Management, by Country USD Million (2021-2026)
  • Table 207. Europe Customer Communications Management, by Components USD Million (2021-2026)
  • Table 208. Europe Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 209. Europe Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 210. Europe Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 211. Germany Customer Communications Management, by Components USD Million (2021-2026)
  • Table 212. Germany Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 213. Germany Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 214. Germany Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 215. France Customer Communications Management, by Components USD Million (2021-2026)
  • Table 216. France Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 217. France Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 218. France Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 219. Italy Customer Communications Management, by Components USD Million (2021-2026)
  • Table 220. Italy Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 221. Italy Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 222. Italy Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 223. United Kingdom Customer Communications Management, by Components USD Million (2021-2026)
  • Table 224. United Kingdom Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 225. United Kingdom Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 226. United Kingdom Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 227. Netherlands Customer Communications Management, by Components USD Million (2021-2026)
  • Table 228. Netherlands Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 229. Netherlands Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 230. Netherlands Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 231. Rest of Europe Customer Communications Management, by Components USD Million (2021-2026)
  • Table 232. Rest of Europe Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 233. Rest of Europe Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 234. Rest of Europe Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 235. MEA Customer Communications Management, by Country USD Million (2021-2026)
  • Table 236. MEA Customer Communications Management, by Components USD Million (2021-2026)
  • Table 237. MEA Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 238. MEA Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 239. MEA Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 240. Middle East Customer Communications Management, by Components USD Million (2021-2026)
  • Table 241. Middle East Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 242. Middle East Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 243. Middle East Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 244. Africa Customer Communications Management, by Components USD Million (2021-2026)
  • Table 245. Africa Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 246. Africa Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 247. Africa Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 248. North America Customer Communications Management, by Country USD Million (2021-2026)
  • Table 249. North America Customer Communications Management, by Components USD Million (2021-2026)
  • Table 250. North America Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 251. North America Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 252. North America Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 253. United States Customer Communications Management, by Components USD Million (2021-2026)
  • Table 254. United States Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 255. United States Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 256. United States Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 257. Canada Customer Communications Management, by Components USD Million (2021-2026)
  • Table 258. Canada Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 259. Canada Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 260. Canada Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 261. Mexico Customer Communications Management, by Components USD Million (2021-2026)
  • Table 262. Mexico Customer Communications Management, by Enterprise Size USD Million (2021-2026)
  • Table 263. Mexico Customer Communications Management, by Industry Verticals USD Million (2021-2026)
  • Table 264. Mexico Customer Communications Management, by Deployment USD Million (2021-2026)
  • Table 265. Research Programs/Design for This Report
  • Table 266. Key Data Information from Secondary Sources
  • Table 267. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Communications Management: by Components USD Million (2015-2020)
  • Figure 5. Global Customer Communications Management: by Enterprise Size USD Million (2015-2020)
  • Figure 6. Global Customer Communications Management: by Industry Verticals USD Million (2015-2020)
  • Figure 7. Global Customer Communications Management: by Deployment USD Million (2015-2020)
  • Figure 8. South America Customer Communications Management Share (%), by Country
  • Figure 9. Asia Pacific Customer Communications Management Share (%), by Country
  • Figure 10. Europe Customer Communications Management Share (%), by Country
  • Figure 11. MEA Customer Communications Management Share (%), by Country
  • Figure 12. North America Customer Communications Management Share (%), by Country
  • Figure 13. Global Customer Communications Management share by Players 2020 (%)
  • Figure 14. Global Customer Communications Management share by Players (Top 3) 2020(%)
  • Figure 15. Global Customer Communications Management share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Adobe (United States) Revenue, Net Income and Gross profit
  • Figure 18. Adobe (United States) Revenue: by Geography 2020
  • Figure 19. Oracle (United States) Revenue, Net Income and Gross profit
  • Figure 20. Oracle (United States) Revenue: by Geography 2020
  • Figure 21. OpenText (United States) Revenue, Net Income and Gross profit
  • Figure 22. OpenText (United States) Revenue: by Geography 2020
  • Figure 23. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 24. Zendesk (United States) Revenue: by Geography 2020
  • Figure 25. Newgen Software (India) Revenue, Net Income and Gross profit
  • Figure 26. Newgen Software (India) Revenue: by Geography 2020
  • Figure 27. Capgemini (France) Revenue, Net Income and Gross profit
  • Figure 28. Capgemini (France) Revenue: by Geography 2020
  • Figure 29. Quadient(France) Revenue, Net Income and Gross profit
  • Figure 30. Quadient(France) Revenue: by Geography 2020
  • Figure 31. Smart Communications (England) Revenue, Net Income and Gross profit
  • Figure 32. Smart Communications (England) Revenue: by Geography 2020
  • Figure 33. Sefas (France) Revenue, Net Income and Gross profit
  • Figure 34. Sefas (France) Revenue: by Geography 2020
  • Figure 35. CEDAR CX Technologies (United States) Revenue, Net Income and Gross profit
  • Figure 36. CEDAR CX Technologies (United States) Revenue: by Geography 2020
  • Figure 37. Global Customer Communications Management: by Components USD Million (2021-2026)
  • Figure 38. Global Customer Communications Management: by Enterprise Size USD Million (2021-2026)
  • Figure 39. Global Customer Communications Management: by Industry Verticals USD Million (2021-2026)
  • Figure 40. Global Customer Communications Management: by Deployment USD Million (2021-2026)
  • Figure 41. South America Customer Communications Management Share (%), by Country
  • Figure 42. Asia Pacific Customer Communications Management Share (%), by Country
  • Figure 43. Europe Customer Communications Management Share (%), by Country
  • Figure 44. MEA Customer Communications Management Share (%), by Country
  • Figure 45. North America Customer Communications Management Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Adobe (United States)
  • Oracle (United States)
  • OpenText (United States)
  • Zendesk (United States)
  • Newgen Software (India)
  • Capgemini (France)
  • Quadient(France)
  • Smart Communications (England)
  • Sefas (France)
  • CEDAR CX Technologies (United States)
Additional players considered in the study are as follows:
Messagepoint (Canada) , Doxim (Canada) , Topdown (United States) , Napersoft (United States) , Ecrion (United States)
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Key Highlights of Report


Aug 2021 238 Pages 62 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Customer Communications Management Market Quantitative research analysis
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Historical year: 2016-2020; Base year: 2020; Forecast period: 2021 to 2026
Companies that are profiled in Global Customer Communications Management Market are Adobe (United States), Oracle (United States), OpenText (United States), Zendesk (United States), Newgen Software (India), Capgemini (France), Quadient(France), Smart Communications (England), Sefas (France) and CEDAR CX Technologies (United States) etc.
Customer communication management includes a set of software systems and managed client engagement services that enhance the business performance by rising client interactions. client interactions are attainable with the assistance of the CCM software system through a large variety of communication channels which incorporates mobile, SMS, email, social media sites, and medium. The CCM software system supports a company in making personalized and interactive communications with customers by automating the method of content creation and delivery of the content acquired from varied sources.

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