About Knowledge Process Outsourcing
Knowledge process outsourcing is a service that highly focuses on delivering value-added services to their clients. The primary objective is to provide clients with required insights that may helping their clients in their strategic decision-making process. The knowledge process outsourcing companies delivers knowledge-intensive work and involve highly skilled professionals including MBAs, CAs, CFAs, engineers, and others. Training is the most essential component of the KPO sector. As the KPO is highly dynamic, helps to keep well-informed with the latest trends, technological advancement, and various developments.
Attributes | Details |
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Study Period | 2018-2030 |
Base Year | 2023 |
Unit | Value (USD Million) |
The market is fragmented by various leading vendors, the companies are highly focusing on various technologies, improving efficiency and service life. With the growing number of opportunities in the market, and players are trying to capture these opportunities by tracking the continuous process improvement and financial flexibility to invest in business strategies. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Knowledge Process Outsourcing market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.
Accenture (Ireland), Genpact (United States), HCL Technologies (India), ExlService (United States), McKinsey & Company (United States), Moody’s Corporation (United States), Mphasis (India), Pangea3 (United States), R.R. Donnelly & Sons Company (United States) and Wipro (India) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are WNS (India), Infosys (India) and Others.
Segmentation Overview
AMA Research has segmented the market of Global Knowledge Process Outsourcing market by Type (Analytics & Market Research, Engineering & Design, Financial Process Outsourcing, Legal Process Outsourcing, Publishing Outsourcing, Research & Development Outsourcing and Others), Application (Healthcare, IT & Telecom, Manufacturing, Pharmaceutical, Retail and Others) and Region.
On the basis of geography, the market of Knowledge Process Outsourcing has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Organizations Size, the sub-segment i.e. Small and Medium Size Organization will boost the Knowledge Process Outsourcing market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.
Influencing Trend:
Rising Number of Merger and Acquisition Activities in Market Competitive Landscape and Growing Investment in Research and Development Initiatives
Market Growth Drivers:
Increasing Number of Tier-II Cities
Challenges:
Competitive Labour Cost
Restraints:
Continuous Change in Technology
Opportunities:
Local KPO Leading Players Are Founding Offshore Centres Across the Globe
Market Leaders and their expansionary development strategies
In January 2024, Premier BPO a rapidly growing industry leader in Knowledge Process Outsourcing (KPO) services, announced a significant expansion of its CPG-industry expertise and right-shoring capabilities with the acquisition of a leading North American contact center renowned for its high-quality customer engagement services for businesses in Consumer Packaged Goods (CPG), Healthcare, Pharmaceutical, Food and Beverage, Beauty Care, and Wellness industries.
In Dec 2019, SPi Global announced the acquisition of Scientific Publishing Services. The company is an end solution provider for print and digital publishers. Through these initiatives, the company is trying to enhance its service portfolio and trying to become more competitive in the market.
Key Target Audience
Venture Capitalists and Private Equity Firms, New Entrants/Investors, Analyst and Strategic Business Planners, Knowledge Process Outsourcing Service Providers, Government Regulatory and Research Organizations and End-Use Industries
About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.
Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.
The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.