Global Customer Experience Outsourcing Services Market

Customer Experience Outsourcing Services Comprehensive Study by Application (IT and Administrative Support Outsourcing, Marketing and Sales Outsourcing, Project Outsourcing, Others), Vertical (BFSI, IT & Telecom, Healthcare, Retail & E-commerce, Travel & Hospitality, Energy & Utilities, Media & Entertainment, Education, Others), Components (Software, Services), Service (Customer Care, Technical Support, Sales Growth & Retention, Work from Home) Players and Region - Global Market Outlook to 2028

Customer Experience Outsourcing Services Market by XX Submarkets | Forecast Years 2023-2028  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Customer Experience Outsourcing Services
Customer experience is defined by the experiences a person has during their overall journey with a product or service. Customer interaction plays an important role in every business, as it helps to build an emotional bond with a brand throughout the buyer’s journey, from marketing to service and everything in between. Customer experience outsourcing means an organization hires a third party to manage customer interactions and communications. In today’s time, most businesses are transferring part of customer experience to the contact centers or call centers to reduce financial costs and reduce the employees’ burden so that they can focus on other important tasks of an organization. The CX outsourcing service providers use cutting-edge solutions to improve customer experience service.

AttributesDetails
Study Period2018-2028
Base Year2022
UnitValue (USD Million)


The key manufacturers are targeting the innovations of the products with better quality, better technical characteristics, and also assist in providing and humanizing the after-sale service to the consumers. The key players are probable to keep a stronghold on the market over the anticipated period. The key players are accepting strategic decisions and are thinking upon mergers and acquisitions in order to maintain their presence in the market. Analyst at AMA Research estimates that United Kingdom Players will contribute the maximum growth to Global Customer Experience Outsourcing Services market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

TELUS International (Canada), LiveOps (United States), UpCall (United States), Sensee (United Kingdom), Working Solutions (United States), Capita (United Kingdom) and Sitel (United States) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Serco (United Kingdom), Ventrica (United Kingdom), Ascensos (United Kingdom) and Sykes (United Kingdom).

Segmentation Overview
AMA Research has segmented the market of Global Customer Experience Outsourcing Services market by , Application (IT and Administrative Support Outsourcing, Marketing and Sales Outsourcing, Project Outsourcing and Others) and Region.



On the basis of geography, the market of Customer Experience Outsourcing Services has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Vertical, the sub-segment i.e. BFSI will boost the Customer Experience Outsourcing Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Components, the sub-segment i.e. Software will boost the Customer Experience Outsourcing Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Service, the sub-segment i.e. Customer Care will boost the Customer Experience Outsourcing Services market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Launching Next-generation Intelligent, Automated, and Self-service Solutions to Improve Customer Experience Outsourcing.

Market Growth Drivers:
Increasing Focus to Provide Better Customer Experience and Reduce IT cost, Labor Arbitrage, etc. and To Provide 24x7 Customer Care Support.

Challenges:
Less Quality Control and Standards.

Restraints:
Increasing Privacy and Security Concerns.

Opportunities:
Growing Retail & E-commerce Sector Due to Increasing Preference for Online Shopping.

Market Leaders and their expansionary development strategies
In October 2023, Sitel partnered with Microsoft Azure to utilize Azure's cloud computing solutions and AI capabilities to enhance their omnichannel customer engagement services. This collaboration focuses on scalability, security, and data-driven insights for delivering optimized customer experiences.
In October 2023, Teleperformance, a global CXOS leader, launched its "Empathy Lab," a research and innovation hub dedicated to understanding customer emotions and developing data-driven CX strategies. This initiative focuses on using emotional intelligence and AI to personalize customer interactions and enhance satisfaction.


Key Target Audience
New Entrants/Investors, Analysts and Strategic Business Planners, Customer Experience Outsourcing Service Providers, Omnichannel Contact Centers, Venture Capitalists and Private Equity Firms, Government Regulatory and Research Organizations, End-users and Others

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Application
  • IT and Administrative Support Outsourcing
  • Marketing and Sales Outsourcing
  • Project Outsourcing
  • Others
By Vertical
  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & E-commerce
  • Travel & Hospitality
  • Energy & Utilities
  • Media & Entertainment
  • Education
  • Others

By Components
  • Software
  • Services

By Service
  • Customer Care
  • Technical Support
  • Sales Growth & Retention
  • Work from Home

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Focus to Provide Better Customer Experience and Reduce IT cost, Labor Arbitrage, etc.
      • 3.2.2. To Provide 24x7 Customer Care Support.
    • 3.3. Market Challenges
      • 3.3.1. Less Quality Control and Standards.
    • 3.4. Market Trends
      • 3.4.1. Launching Next-generation Intelligent, Automated, and Self-service Solutions to Improve Customer Experience Outsourcing.
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Experience Outsourcing Services, by Application, Vertical, Components, Service and Region (value) (2017-2022)
    • 5.1. Introduction
    • 5.2. Global Customer Experience Outsourcing Services (Value)
      • 5.2.1. Global Customer Experience Outsourcing Services by: Application (Value)
        • 5.2.1.1. IT and Administrative Support Outsourcing
        • 5.2.1.2. Marketing and Sales Outsourcing
        • 5.2.1.3. Project Outsourcing
        • 5.2.1.4. Others
      • 5.2.2. Global Customer Experience Outsourcing Services by: Vertical (Value)
        • 5.2.2.1. BFSI
        • 5.2.2.2. IT & Telecom
        • 5.2.2.3. Healthcare
        • 5.2.2.4. Retail & E-commerce
        • 5.2.2.5. Travel & Hospitality
        • 5.2.2.6. Energy & Utilities
        • 5.2.2.7. Media & Entertainment
        • 5.2.2.8. Education
        • 5.2.2.9. Others
      • 5.2.3. Global Customer Experience Outsourcing Services by: Components (Value)
        • 5.2.3.1. Software
        • 5.2.3.2. Services
      • 5.2.4. Global Customer Experience Outsourcing Services by: Service (Value)
        • 5.2.4.1. Customer Care
        • 5.2.4.2. Technical Support
        • 5.2.4.3. Sales Growth & Retention
        • 5.2.4.4. Work from Home
      • 5.2.5. Global Customer Experience Outsourcing Services Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
  • 6. Customer Experience Outsourcing Services: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
    • 6.2. Peer Group Analysis (2022)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. TELUS International (Canada)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. LiveOps (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. UpCall (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Sensee (United Kingdom)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Working Solutions (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Capita (United Kingdom)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Sitel (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
  • 7. Global Customer Experience Outsourcing Services Sale, by Application, Vertical, Components, Service and Region (value) (2023-2028)
    • 7.1. Introduction
    • 7.2. Global Customer Experience Outsourcing Services (Value)
      • 7.2.1. Global Customer Experience Outsourcing Services by: Application (Value)
        • 7.2.1.1. IT and Administrative Support Outsourcing
        • 7.2.1.2. Marketing and Sales Outsourcing
        • 7.2.1.3. Project Outsourcing
        • 7.2.1.4. Others
      • 7.2.2. Global Customer Experience Outsourcing Services by: Vertical (Value)
        • 7.2.2.1. BFSI
        • 7.2.2.2. IT & Telecom
        • 7.2.2.3. Healthcare
        • 7.2.2.4. Retail & E-commerce
        • 7.2.2.5. Travel & Hospitality
        • 7.2.2.6. Energy & Utilities
        • 7.2.2.7. Media & Entertainment
        • 7.2.2.8. Education
        • 7.2.2.9. Others
      • 7.2.3. Global Customer Experience Outsourcing Services by: Components (Value)
        • 7.2.3.1. Software
        • 7.2.3.2. Services
      • 7.2.4. Global Customer Experience Outsourcing Services by: Service (Value)
        • 7.2.4.1. Customer Care
        • 7.2.4.2. Technical Support
        • 7.2.4.3. Sales Growth & Retention
        • 7.2.4.4. Work from Home
      • 7.2.5. Global Customer Experience Outsourcing Services Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Experience Outsourcing Services: by Application(USD Million)
  • Table 2. Customer Experience Outsourcing Services IT and Administrative Support Outsourcing , by Region USD Million (2017-2022)
  • Table 3. Customer Experience Outsourcing Services Marketing and Sales Outsourcing , by Region USD Million (2017-2022)
  • Table 4. Customer Experience Outsourcing Services Project Outsourcing , by Region USD Million (2017-2022)
  • Table 5. Customer Experience Outsourcing Services Others , by Region USD Million (2017-2022)
  • Table 6. Customer Experience Outsourcing Services: by Vertical(USD Million)
  • Table 7. Customer Experience Outsourcing Services BFSI , by Region USD Million (2017-2022)
  • Table 8. Customer Experience Outsourcing Services IT & Telecom , by Region USD Million (2017-2022)
  • Table 9. Customer Experience Outsourcing Services Healthcare , by Region USD Million (2017-2022)
  • Table 10. Customer Experience Outsourcing Services Retail & E-commerce , by Region USD Million (2017-2022)
  • Table 11. Customer Experience Outsourcing Services Travel & Hospitality , by Region USD Million (2017-2022)
  • Table 12. Customer Experience Outsourcing Services Energy & Utilities , by Region USD Million (2017-2022)
  • Table 13. Customer Experience Outsourcing Services Media & Entertainment , by Region USD Million (2017-2022)
  • Table 14. Customer Experience Outsourcing Services Education , by Region USD Million (2017-2022)
  • Table 15. Customer Experience Outsourcing Services Others , by Region USD Million (2017-2022)
  • Table 16. Customer Experience Outsourcing Services: by Components(USD Million)
  • Table 17. Customer Experience Outsourcing Services Software , by Region USD Million (2017-2022)
  • Table 18. Customer Experience Outsourcing Services Services , by Region USD Million (2017-2022)
  • Table 19. Customer Experience Outsourcing Services: by Service(USD Million)
  • Table 20. Customer Experience Outsourcing Services Customer Care , by Region USD Million (2017-2022)
  • Table 21. Customer Experience Outsourcing Services Technical Support , by Region USD Million (2017-2022)
  • Table 22. Customer Experience Outsourcing Services Sales Growth & Retention , by Region USD Million (2017-2022)
  • Table 23. Customer Experience Outsourcing Services Work from Home , by Region USD Million (2017-2022)
  • Table 24. South America Customer Experience Outsourcing Services, by Country USD Million (2017-2022)
  • Table 25. South America Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 26. South America Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 27. South America Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 28. South America Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 29. Brazil Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 30. Brazil Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 31. Brazil Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 32. Brazil Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 33. Argentina Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 34. Argentina Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 35. Argentina Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 36. Argentina Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 37. Rest of South America Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 38. Rest of South America Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 39. Rest of South America Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 40. Rest of South America Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 41. Asia Pacific Customer Experience Outsourcing Services, by Country USD Million (2017-2022)
  • Table 42. Asia Pacific Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 43. Asia Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 44. Asia Pacific Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 45. Asia Pacific Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 46. China Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 47. China Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 48. China Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 49. China Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 50. Japan Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 51. Japan Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 52. Japan Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 53. Japan Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 54. India Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 55. India Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 56. India Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 57. India Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 58. South Korea Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 59. South Korea Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 60. South Korea Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 61. South Korea Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 62. Taiwan Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 63. Taiwan Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 64. Taiwan Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 65. Taiwan Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 66. Australia Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 67. Australia Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 68. Australia Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 69. Australia Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 70. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 71. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 72. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 73. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 74. Europe Customer Experience Outsourcing Services, by Country USD Million (2017-2022)
  • Table 75. Europe Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 76. Europe Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 77. Europe Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 78. Europe Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 79. Germany Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 80. Germany Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 81. Germany Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 82. Germany Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 83. France Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 84. France Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 85. France Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 86. France Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 87. Italy Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 88. Italy Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 89. Italy Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 90. Italy Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 91. United Kingdom Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 92. United Kingdom Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 93. United Kingdom Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 94. United Kingdom Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 95. Netherlands Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 96. Netherlands Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 97. Netherlands Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 98. Netherlands Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 99. Rest of Europe Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 100. Rest of Europe Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 101. Rest of Europe Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 102. Rest of Europe Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 103. MEA Customer Experience Outsourcing Services, by Country USD Million (2017-2022)
  • Table 104. MEA Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 105. MEA Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 106. MEA Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 107. MEA Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 108. Middle East Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 109. Middle East Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 110. Middle East Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 111. Middle East Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 112. Africa Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 113. Africa Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 114. Africa Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 115. Africa Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 116. North America Customer Experience Outsourcing Services, by Country USD Million (2017-2022)
  • Table 117. North America Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 118. North America Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 119. North America Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 120. North America Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 121. United States Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 122. United States Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 123. United States Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 124. United States Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 125. Canada Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 126. Canada Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 127. Canada Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 128. Canada Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 129. Mexico Customer Experience Outsourcing Services, by Application USD Million (2017-2022)
  • Table 130. Mexico Customer Experience Outsourcing Services, by Vertical USD Million (2017-2022)
  • Table 131. Mexico Customer Experience Outsourcing Services, by Components USD Million (2017-2022)
  • Table 132. Mexico Customer Experience Outsourcing Services, by Service USD Million (2017-2022)
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Company Basic Information, Sales Area and Its Competitors
  • Table 139. Company Basic Information, Sales Area and Its Competitors
  • Table 140. Customer Experience Outsourcing Services: by Application(USD Million)
  • Table 141. Customer Experience Outsourcing Services IT and Administrative Support Outsourcing , by Region USD Million (2023-2028)
  • Table 142. Customer Experience Outsourcing Services Marketing and Sales Outsourcing , by Region USD Million (2023-2028)
  • Table 143. Customer Experience Outsourcing Services Project Outsourcing , by Region USD Million (2023-2028)
  • Table 144. Customer Experience Outsourcing Services Others , by Region USD Million (2023-2028)
  • Table 145. Customer Experience Outsourcing Services: by Vertical(USD Million)
  • Table 146. Customer Experience Outsourcing Services BFSI , by Region USD Million (2023-2028)
  • Table 147. Customer Experience Outsourcing Services IT & Telecom , by Region USD Million (2023-2028)
  • Table 148. Customer Experience Outsourcing Services Healthcare , by Region USD Million (2023-2028)
  • Table 149. Customer Experience Outsourcing Services Retail & E-commerce , by Region USD Million (2023-2028)
  • Table 150. Customer Experience Outsourcing Services Travel & Hospitality , by Region USD Million (2023-2028)
  • Table 151. Customer Experience Outsourcing Services Energy & Utilities , by Region USD Million (2023-2028)
  • Table 152. Customer Experience Outsourcing Services Media & Entertainment , by Region USD Million (2023-2028)
  • Table 153. Customer Experience Outsourcing Services Education , by Region USD Million (2023-2028)
  • Table 154. Customer Experience Outsourcing Services Others , by Region USD Million (2023-2028)
  • Table 155. Customer Experience Outsourcing Services: by Components(USD Million)
  • Table 156. Customer Experience Outsourcing Services Software , by Region USD Million (2023-2028)
  • Table 157. Customer Experience Outsourcing Services Services , by Region USD Million (2023-2028)
  • Table 158. Customer Experience Outsourcing Services: by Service(USD Million)
  • Table 159. Customer Experience Outsourcing Services Customer Care , by Region USD Million (2023-2028)
  • Table 160. Customer Experience Outsourcing Services Technical Support , by Region USD Million (2023-2028)
  • Table 161. Customer Experience Outsourcing Services Sales Growth & Retention , by Region USD Million (2023-2028)
  • Table 162. Customer Experience Outsourcing Services Work from Home , by Region USD Million (2023-2028)
  • Table 163. South America Customer Experience Outsourcing Services, by Country USD Million (2023-2028)
  • Table 164. South America Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 165. South America Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 166. South America Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 167. South America Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 168. Brazil Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 169. Brazil Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 170. Brazil Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 171. Brazil Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 172. Argentina Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 173. Argentina Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 174. Argentina Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 175. Argentina Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 176. Rest of South America Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 177. Rest of South America Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 178. Rest of South America Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 179. Rest of South America Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 180. Asia Pacific Customer Experience Outsourcing Services, by Country USD Million (2023-2028)
  • Table 181. Asia Pacific Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 182. Asia Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 183. Asia Pacific Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 184. Asia Pacific Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 185. China Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 186. China Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 187. China Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 188. China Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 189. Japan Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 190. Japan Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 191. Japan Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 192. Japan Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 193. India Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 194. India Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 195. India Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 196. India Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 197. South Korea Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 198. South Korea Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 199. South Korea Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 200. South Korea Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 201. Taiwan Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 202. Taiwan Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 203. Taiwan Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 204. Taiwan Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 205. Australia Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 206. Australia Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 207. Australia Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 208. Australia Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 209. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 210. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 211. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 212. Rest of Asia-Pacific Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 213. Europe Customer Experience Outsourcing Services, by Country USD Million (2023-2028)
  • Table 214. Europe Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 215. Europe Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 216. Europe Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 217. Europe Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 218. Germany Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 219. Germany Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 220. Germany Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 221. Germany Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 222. France Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 223. France Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 224. France Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 225. France Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 226. Italy Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 227. Italy Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 228. Italy Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 229. Italy Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 230. United Kingdom Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 231. United Kingdom Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 232. United Kingdom Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 233. United Kingdom Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 234. Netherlands Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 235. Netherlands Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 236. Netherlands Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 237. Netherlands Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 238. Rest of Europe Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 239. Rest of Europe Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 240. Rest of Europe Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 241. Rest of Europe Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 242. MEA Customer Experience Outsourcing Services, by Country USD Million (2023-2028)
  • Table 243. MEA Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 244. MEA Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 245. MEA Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 246. MEA Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 247. Middle East Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 248. Middle East Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 249. Middle East Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 250. Middle East Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 251. Africa Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 252. Africa Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 253. Africa Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 254. Africa Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 255. North America Customer Experience Outsourcing Services, by Country USD Million (2023-2028)
  • Table 256. North America Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 257. North America Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 258. North America Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 259. North America Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 260. United States Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 261. United States Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 262. United States Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 263. United States Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 264. Canada Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 265. Canada Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 266. Canada Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 267. Canada Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 268. Mexico Customer Experience Outsourcing Services, by Application USD Million (2023-2028)
  • Table 269. Mexico Customer Experience Outsourcing Services, by Vertical USD Million (2023-2028)
  • Table 270. Mexico Customer Experience Outsourcing Services, by Components USD Million (2023-2028)
  • Table 271. Mexico Customer Experience Outsourcing Services, by Service USD Million (2023-2028)
  • Table 272. Research Programs/Design for This Report
  • Table 273. Key Data Information from Secondary Sources
  • Table 274. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Experience Outsourcing Services: by Application USD Million (2017-2022)
  • Figure 5. Global Customer Experience Outsourcing Services: by Vertical USD Million (2017-2022)
  • Figure 6. Global Customer Experience Outsourcing Services: by Components USD Million (2017-2022)
  • Figure 7. Global Customer Experience Outsourcing Services: by Service USD Million (2017-2022)
  • Figure 8. South America Customer Experience Outsourcing Services Share (%), by Country
  • Figure 9. Asia Pacific Customer Experience Outsourcing Services Share (%), by Country
  • Figure 10. Europe Customer Experience Outsourcing Services Share (%), by Country
  • Figure 11. MEA Customer Experience Outsourcing Services Share (%), by Country
  • Figure 12. North America Customer Experience Outsourcing Services Share (%), by Country
  • Figure 13. Global Customer Experience Outsourcing Services share by Players 2022 (%)
  • Figure 14. Global Customer Experience Outsourcing Services share by Players (Top 3) 2022(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. TELUS International (Canada) Revenue, Net Income and Gross profit
  • Figure 17. TELUS International (Canada) Revenue: by Geography 2022
  • Figure 18. LiveOps (United States) Revenue, Net Income and Gross profit
  • Figure 19. LiveOps (United States) Revenue: by Geography 2022
  • Figure 20. UpCall (United States) Revenue, Net Income and Gross profit
  • Figure 21. UpCall (United States) Revenue: by Geography 2022
  • Figure 22. Sensee (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 23. Sensee (United Kingdom) Revenue: by Geography 2022
  • Figure 24. Working Solutions (United States) Revenue, Net Income and Gross profit
  • Figure 25. Working Solutions (United States) Revenue: by Geography 2022
  • Figure 26. Capita (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 27. Capita (United Kingdom) Revenue: by Geography 2022
  • Figure 28. Sitel (United States) Revenue, Net Income and Gross profit
  • Figure 29. Sitel (United States) Revenue: by Geography 2022
  • Figure 30. Global Customer Experience Outsourcing Services: by Application USD Million (2023-2028)
  • Figure 31. Global Customer Experience Outsourcing Services: by Vertical USD Million (2023-2028)
  • Figure 32. Global Customer Experience Outsourcing Services: by Components USD Million (2023-2028)
  • Figure 33. Global Customer Experience Outsourcing Services: by Service USD Million (2023-2028)
  • Figure 34. South America Customer Experience Outsourcing Services Share (%), by Country
  • Figure 35. Asia Pacific Customer Experience Outsourcing Services Share (%), by Country
  • Figure 36. Europe Customer Experience Outsourcing Services Share (%), by Country
  • Figure 37. MEA Customer Experience Outsourcing Services Share (%), by Country
  • Figure 38. North America Customer Experience Outsourcing Services Share (%), by Country
List of companies from research coverage that are profiled in the study
  • TELUS International (Canada)
  • LiveOps (United States)
  • UpCall (United States)
  • Sensee (United Kingdom)
  • Working Solutions (United States)
  • Capita (United Kingdom)
  • Sitel (United States)
Additional players considered in the study are as follows:
Serco (United Kingdom) , Ventrica (United Kingdom) , Ascensos (United Kingdom) , Sykes (United Kingdom)
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Key Highlights of Report


Dec 2023 228 Pages 55 Tables Base Year: 2022 Coverage: 15+ Companies; 18 Countries

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Global Customer Experience Outsourcing Services Market Quantitative research analysis
Global Customer Experience Outsourcing Services Market Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as TELUS International (Canada), LiveOps (United States), UpCall (United States), Sensee (United Kingdom), Working Solutions (United States), Capita (United Kingdom) and Sitel (United States) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Launching Next-generation Intelligent, Automated, and Self-service Solutions to Improve Customer Experience Outsourcing." is seen as one of major influencing trends for Customer Experience Outsourcing Services Market during projected period 2022-2028.
The Customer Experience Outsourcing Services market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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