Global Contact Center AI Software Market

Contact Center AI Software Comprehensive Study by Industry Vertical (BFSI, Media & Entertainment, Retail & eCommerce, Travel & Hospitality, Telecom, Healthcare, Others), Organization size (SMEs, Large enterprises), Deployment (Cloud, On-premises), Features (Virtual Agents, Agent assist, Others) Players and Region - Global Market Outlook to 2026

Contact Center AI Software Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Contact Center AI Software Market?

Contact centres are the important division from which the businesses are able to meet the customer’s needs. However, they require quality customer service. Contact Centre AI enables virtual agent to interact naturally with customers and expertly assist human agents on complex cases. Its features include virtual agent, agent assist, Insights, and others. These features help to increase operational efficiency. Contact Centre AI can be integrated with existing workflows and start seeing results within 3-6 months. These features are increasing the demand among the businesses which are fuelling the market growth.

The market study is being classified and major geographies with country level break-up.

Google (United States), Cisco (United States), Oracle Corporation (United States), Asterisk (United States), Avaya (Australia), SAP SE (Germany), VoIP Logic (United States), Alcatel-Lucent Enterprise (France), Nuance (United States) and Artificial Solutions (Spain) are some of the key players profiled in the study. Additionally, the Players which are also part of the research are Haptik (India), Edge Verve (India), NICE inContact (United States) and Avaamo (United States).

The companies are now exploring the market by adopting mergers & acquisitions, expansions, investments, new developments in existing products and collaborations as their preferred strategies. The players are also exploring new geographies and industries through expansions and acquisitions so as to avail a competitive advantage through combined synergies. Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Contact Center AI Software market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Contact Center AI Software market by Type, Application and Region.

On the basis of geography, the market of Contact Center AI Software has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Growing Demand of New Call Centres and Incorporation of New Systems
  • Increasing Number of Queries and Increasing Demand of Quick Resolution on Call

Market Trend
  • Growing Customer Engagement Through Social Media Platform

Restraints
  • High Costs Associated with the Software Installation

Opportunities
  • Rising Technical Difficulties and Increasing Sophisticated Operational Needs
  • Rising Demand in Various Industries Such as Banking, Telecom, IT, Government, and Others

Challenges
  • Presence of Major Players is Leading to Stiff Competition


Market Leaders and some development strategies
Avaya has closed its acquisition of Spoken Communications, which is a specialist in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence.
In April 2019, IBM has partnered with Regions Bank Corporation (US) to offer IBM Watson AI technology. This will help to improve customer service and assist bankers in everyday work. Regions Bank is using Watson Assistance in its contact centres to ensure positive customer experience.


Key Target Audience
Government associations, Research organizations, Software vendors, Distributors and Others

Report Objectives / Segmentation Covered

By Industry Vertical
  • BFSI
  • Media & Entertainment
  • Retail & eCommerce
  • Travel & Hospitality
  • Telecom
  • Healthcare
  • Others

By Organization size
  • SMEs
  • Large enterprises

By Deployment
  • Cloud
  • On-premises

By Features
  • Virtual Agents
  • Agent assist
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Demand of New Call Centres and Incorporation of New Systems
      • 3.2.2. Increasing Number of Queries and Increasing Demand of Quick Resolution on Call
    • 3.3. Market Challenges
      • 3.3.1. Presence of Major Players is Leading to Stiff Competition
    • 3.4. Market Trends
      • 3.4.1. Growing Customer Engagement Through Social Media Platform
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Contact Center AI Software, by Industry Vertical, Organization size, Deployment, Features and Region (value and price ) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Contact Center AI Software (Value)
      • 5.2.1. Global Contact Center AI Software by: Industry Vertical (Value)
        • 5.2.1.1. BFSI
        • 5.2.1.2. Media & Entertainment
        • 5.2.1.3. Retail & eCommerce
        • 5.2.1.4. Travel & Hospitality
        • 5.2.1.5. Telecom
        • 5.2.1.6. Healthcare
        • 5.2.1.7. Others
      • 5.2.2. Global Contact Center AI Software by: Organization size (Value)
        • 5.2.2.1. SMEs
        • 5.2.2.2. Large enterprises
      • 5.2.3. Global Contact Center AI Software by: Deployment (Value)
        • 5.2.3.1. Cloud
        • 5.2.3.2. On-premises
      • 5.2.4. Global Contact Center AI Software by: Features (Value)
        • 5.2.4.1. Virtual Agents
        • 5.2.4.2. Agent assist
        • 5.2.4.3. Others
      • 5.2.5. Global Contact Center AI Software Region
        • 5.2.5.1. South America
          • 5.2.5.1.1. Brazil
          • 5.2.5.1.2. Argentina
          • 5.2.5.1.3. Rest of South America
        • 5.2.5.2. Asia Pacific
          • 5.2.5.2.1. China
          • 5.2.5.2.2. Japan
          • 5.2.5.2.3. India
          • 5.2.5.2.4. South Korea
          • 5.2.5.2.5. Taiwan
          • 5.2.5.2.6. Australia
          • 5.2.5.2.7. Rest of Asia-Pacific
        • 5.2.5.3. Europe
          • 5.2.5.3.1. Germany
          • 5.2.5.3.2. France
          • 5.2.5.3.3. Italy
          • 5.2.5.3.4. United Kingdom
          • 5.2.5.3.5. Netherlands
          • 5.2.5.3.6. Rest of Europe
        • 5.2.5.4. MEA
          • 5.2.5.4.1. Middle East
          • 5.2.5.4.2. Africa
        • 5.2.5.5. North America
          • 5.2.5.5.1. United States
          • 5.2.5.5.2. Canada
          • 5.2.5.5.3. Mexico
    • 5.3. Global Contact Center AI Software (Price)
  • 6. Contact Center AI Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Google (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Cisco (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Oracle Corporation (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Asterisk (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Avaya (Australia)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. SAP SE (Germany)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. VoIP Logic (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Alcatel-Lucent Enterprise (France)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Nuance (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Artificial Solutions (Spain)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Contact Center AI Software Sale, by Industry Vertical, Organization size, Deployment, Features and Region (value and price ) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Contact Center AI Software (Value)
      • 7.2.1. Global Contact Center AI Software by: Industry Vertical (Value)
        • 7.2.1.1. BFSI
        • 7.2.1.2. Media & Entertainment
        • 7.2.1.3. Retail & eCommerce
        • 7.2.1.4. Travel & Hospitality
        • 7.2.1.5. Telecom
        • 7.2.1.6. Healthcare
        • 7.2.1.7. Others
      • 7.2.2. Global Contact Center AI Software by: Organization size (Value)
        • 7.2.2.1. SMEs
        • 7.2.2.2. Large enterprises
      • 7.2.3. Global Contact Center AI Software by: Deployment (Value)
        • 7.2.3.1. Cloud
        • 7.2.3.2. On-premises
      • 7.2.4. Global Contact Center AI Software by: Features (Value)
        • 7.2.4.1. Virtual Agents
        • 7.2.4.2. Agent assist
        • 7.2.4.3. Others
      • 7.2.5. Global Contact Center AI Software Region
        • 7.2.5.1. South America
          • 7.2.5.1.1. Brazil
          • 7.2.5.1.2. Argentina
          • 7.2.5.1.3. Rest of South America
        • 7.2.5.2. Asia Pacific
          • 7.2.5.2.1. China
          • 7.2.5.2.2. Japan
          • 7.2.5.2.3. India
          • 7.2.5.2.4. South Korea
          • 7.2.5.2.5. Taiwan
          • 7.2.5.2.6. Australia
          • 7.2.5.2.7. Rest of Asia-Pacific
        • 7.2.5.3. Europe
          • 7.2.5.3.1. Germany
          • 7.2.5.3.2. France
          • 7.2.5.3.3. Italy
          • 7.2.5.3.4. United Kingdom
          • 7.2.5.3.5. Netherlands
          • 7.2.5.3.6. Rest of Europe
        • 7.2.5.4. MEA
          • 7.2.5.4.1. Middle East
          • 7.2.5.4.2. Africa
        • 7.2.5.5. North America
          • 7.2.5.5.1. United States
          • 7.2.5.5.2. Canada
          • 7.2.5.5.3. Mexico
    • 7.3. Global Contact Center AI Software (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Contact Center AI Software: by Industry Vertical(USD Million)
  • Table 2. Contact Center AI Software BFSI , by Region USD Million (2015-2020)
  • Table 3. Contact Center AI Software Media & Entertainment , by Region USD Million (2015-2020)
  • Table 4. Contact Center AI Software Retail & eCommerce , by Region USD Million (2015-2020)
  • Table 5. Contact Center AI Software Travel & Hospitality , by Region USD Million (2015-2020)
  • Table 6. Contact Center AI Software Telecom , by Region USD Million (2015-2020)
  • Table 7. Contact Center AI Software Healthcare , by Region USD Million (2015-2020)
  • Table 8. Contact Center AI Software Others , by Region USD Million (2015-2020)
  • Table 9. Contact Center AI Software: by Organization size(USD Million)
  • Table 10. Contact Center AI Software SMEs , by Region USD Million (2015-2020)
  • Table 11. Contact Center AI Software Large enterprises , by Region USD Million (2015-2020)
  • Table 12. Contact Center AI Software: by Deployment(USD Million)
  • Table 13. Contact Center AI Software Cloud , by Region USD Million (2015-2020)
  • Table 14. Contact Center AI Software On-premises , by Region USD Million (2015-2020)
  • Table 15. Contact Center AI Software: by Features(USD Million)
  • Table 16. Contact Center AI Software Virtual Agents , by Region USD Million (2015-2020)
  • Table 17. Contact Center AI Software Agent assist , by Region USD Million (2015-2020)
  • Table 18. Contact Center AI Software Others , by Region USD Million (2015-2020)
  • Table 19. South America Contact Center AI Software, by Country USD Million (2015-2020)
  • Table 20. South America Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 21. South America Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 22. South America Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 23. South America Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 24. Brazil Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 25. Brazil Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 26. Brazil Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 27. Brazil Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 28. Argentina Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 29. Argentina Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 30. Argentina Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 31. Argentina Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 32. Rest of South America Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 33. Rest of South America Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 34. Rest of South America Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 35. Rest of South America Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 36. Asia Pacific Contact Center AI Software, by Country USD Million (2015-2020)
  • Table 37. Asia Pacific Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 38. Asia Pacific Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 39. Asia Pacific Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 40. Asia Pacific Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 41. China Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 42. China Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 43. China Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 44. China Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 45. Japan Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 46. Japan Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 47. Japan Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 48. Japan Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 49. India Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 50. India Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 51. India Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 52. India Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 53. South Korea Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 54. South Korea Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 55. South Korea Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 56. South Korea Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 57. Taiwan Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 58. Taiwan Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 59. Taiwan Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 60. Taiwan Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 61. Australia Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 62. Australia Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 63. Australia Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 64. Australia Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 65. Rest of Asia-Pacific Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 66. Rest of Asia-Pacific Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 67. Rest of Asia-Pacific Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 68. Rest of Asia-Pacific Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 69. Europe Contact Center AI Software, by Country USD Million (2015-2020)
  • Table 70. Europe Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 71. Europe Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 72. Europe Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 73. Europe Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 74. Germany Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 75. Germany Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 76. Germany Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 77. Germany Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 78. France Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 79. France Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 80. France Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 81. France Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 82. Italy Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 83. Italy Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 84. Italy Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 85. Italy Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 86. United Kingdom Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 87. United Kingdom Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 88. United Kingdom Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 89. United Kingdom Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 90. Netherlands Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 91. Netherlands Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 92. Netherlands Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 93. Netherlands Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 94. Rest of Europe Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 95. Rest of Europe Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 96. Rest of Europe Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 97. Rest of Europe Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 98. MEA Contact Center AI Software, by Country USD Million (2015-2020)
  • Table 99. MEA Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 100. MEA Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 101. MEA Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 102. MEA Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 103. Middle East Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 104. Middle East Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 105. Middle East Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 106. Middle East Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 107. Africa Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 108. Africa Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 109. Africa Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 110. Africa Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 111. North America Contact Center AI Software, by Country USD Million (2015-2020)
  • Table 112. North America Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 113. North America Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 114. North America Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 115. North America Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 116. United States Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 117. United States Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 118. United States Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 119. United States Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 120. Canada Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 121. Canada Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 122. Canada Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 123. Canada Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 124. Mexico Contact Center AI Software, by Industry Vertical USD Million (2015-2020)
  • Table 125. Mexico Contact Center AI Software, by Organization size USD Million (2015-2020)
  • Table 126. Mexico Contact Center AI Software, by Deployment USD Million (2015-2020)
  • Table 127. Mexico Contact Center AI Software, by Features USD Million (2015-2020)
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Contact Center AI Software: by Industry Vertical(USD Million)
  • Table 139. Contact Center AI Software BFSI , by Region USD Million (2021-2026)
  • Table 140. Contact Center AI Software Media & Entertainment , by Region USD Million (2021-2026)
  • Table 141. Contact Center AI Software Retail & eCommerce , by Region USD Million (2021-2026)
  • Table 142. Contact Center AI Software Travel & Hospitality , by Region USD Million (2021-2026)
  • Table 143. Contact Center AI Software Telecom , by Region USD Million (2021-2026)
  • Table 144. Contact Center AI Software Healthcare , by Region USD Million (2021-2026)
  • Table 145. Contact Center AI Software Others , by Region USD Million (2021-2026)
  • Table 146. Contact Center AI Software: by Organization size(USD Million)
  • Table 147. Contact Center AI Software SMEs , by Region USD Million (2021-2026)
  • Table 148. Contact Center AI Software Large enterprises , by Region USD Million (2021-2026)
  • Table 149. Contact Center AI Software: by Deployment(USD Million)
  • Table 150. Contact Center AI Software Cloud , by Region USD Million (2021-2026)
  • Table 151. Contact Center AI Software On-premises , by Region USD Million (2021-2026)
  • Table 152. Contact Center AI Software: by Features(USD Million)
  • Table 153. Contact Center AI Software Virtual Agents , by Region USD Million (2021-2026)
  • Table 154. Contact Center AI Software Agent assist , by Region USD Million (2021-2026)
  • Table 155. Contact Center AI Software Others , by Region USD Million (2021-2026)
  • Table 156. South America Contact Center AI Software, by Country USD Million (2021-2026)
  • Table 157. South America Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 158. South America Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 159. South America Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 160. South America Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 161. Brazil Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 162. Brazil Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 163. Brazil Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 164. Brazil Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 165. Argentina Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 166. Argentina Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 167. Argentina Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 168. Argentina Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 169. Rest of South America Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 170. Rest of South America Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 171. Rest of South America Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 172. Rest of South America Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 173. Asia Pacific Contact Center AI Software, by Country USD Million (2021-2026)
  • Table 174. Asia Pacific Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 175. Asia Pacific Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 176. Asia Pacific Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 177. Asia Pacific Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 178. China Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 179. China Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 180. China Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 181. China Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 182. Japan Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 183. Japan Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 184. Japan Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 185. Japan Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 186. India Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 187. India Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 188. India Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 189. India Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 190. South Korea Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 191. South Korea Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 192. South Korea Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 193. South Korea Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 194. Taiwan Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 195. Taiwan Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 196. Taiwan Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 197. Taiwan Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 198. Australia Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 199. Australia Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 200. Australia Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 201. Australia Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 202. Rest of Asia-Pacific Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 203. Rest of Asia-Pacific Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 204. Rest of Asia-Pacific Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 205. Rest of Asia-Pacific Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 206. Europe Contact Center AI Software, by Country USD Million (2021-2026)
  • Table 207. Europe Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 208. Europe Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 209. Europe Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 210. Europe Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 211. Germany Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 212. Germany Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 213. Germany Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 214. Germany Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 215. France Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 216. France Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 217. France Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 218. France Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 219. Italy Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 220. Italy Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 221. Italy Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 222. Italy Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 223. United Kingdom Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 224. United Kingdom Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 225. United Kingdom Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 226. United Kingdom Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 227. Netherlands Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 228. Netherlands Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 229. Netherlands Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 230. Netherlands Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 231. Rest of Europe Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 232. Rest of Europe Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 233. Rest of Europe Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 234. Rest of Europe Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 235. MEA Contact Center AI Software, by Country USD Million (2021-2026)
  • Table 236. MEA Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 237. MEA Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 238. MEA Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 239. MEA Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 240. Middle East Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 241. Middle East Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 242. Middle East Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 243. Middle East Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 244. Africa Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 245. Africa Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 246. Africa Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 247. Africa Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 248. North America Contact Center AI Software, by Country USD Million (2021-2026)
  • Table 249. North America Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 250. North America Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 251. North America Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 252. North America Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 253. United States Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 254. United States Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 255. United States Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 256. United States Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 257. Canada Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 258. Canada Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 259. Canada Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 260. Canada Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 261. Mexico Contact Center AI Software, by Industry Vertical USD Million (2021-2026)
  • Table 262. Mexico Contact Center AI Software, by Organization size USD Million (2021-2026)
  • Table 263. Mexico Contact Center AI Software, by Deployment USD Million (2021-2026)
  • Table 264. Mexico Contact Center AI Software, by Features USD Million (2021-2026)
  • Table 265. Research Programs/Design for This Report
  • Table 266. Key Data Information from Secondary Sources
  • Table 267. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Contact Center AI Software: by Industry Vertical USD Million (2015-2020)
  • Figure 5. Global Contact Center AI Software: by Organization size USD Million (2015-2020)
  • Figure 6. Global Contact Center AI Software: by Deployment USD Million (2015-2020)
  • Figure 7. Global Contact Center AI Software: by Features USD Million (2015-2020)
  • Figure 8. South America Contact Center AI Software Share (%), by Country
  • Figure 9. Asia Pacific Contact Center AI Software Share (%), by Country
  • Figure 10. Europe Contact Center AI Software Share (%), by Country
  • Figure 11. MEA Contact Center AI Software Share (%), by Country
  • Figure 12. North America Contact Center AI Software Share (%), by Country
  • Figure 13. Global Contact Center AI Software share by Players 2020 (%)
  • Figure 14. Global Contact Center AI Software share by Players (Top 3) 2020(%)
  • Figure 15. Global Contact Center AI Software share by Players (Top 5) 2020(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Google (United States) Revenue, Net Income and Gross profit
  • Figure 18. Google (United States) Revenue: by Geography 2020
  • Figure 19. Cisco (United States) Revenue, Net Income and Gross profit
  • Figure 20. Cisco (United States) Revenue: by Geography 2020
  • Figure 21. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 22. Oracle Corporation (United States) Revenue: by Geography 2020
  • Figure 23. Asterisk (United States) Revenue, Net Income and Gross profit
  • Figure 24. Asterisk (United States) Revenue: by Geography 2020
  • Figure 25. Avaya (Australia) Revenue, Net Income and Gross profit
  • Figure 26. Avaya (Australia) Revenue: by Geography 2020
  • Figure 27. SAP SE (Germany) Revenue, Net Income and Gross profit
  • Figure 28. SAP SE (Germany) Revenue: by Geography 2020
  • Figure 29. VoIP Logic (United States) Revenue, Net Income and Gross profit
  • Figure 30. VoIP Logic (United States) Revenue: by Geography 2020
  • Figure 31. Alcatel-Lucent Enterprise (France) Revenue, Net Income and Gross profit
  • Figure 32. Alcatel-Lucent Enterprise (France) Revenue: by Geography 2020
  • Figure 33. Nuance (United States) Revenue, Net Income and Gross profit
  • Figure 34. Nuance (United States) Revenue: by Geography 2020
  • Figure 35. Artificial Solutions (Spain) Revenue, Net Income and Gross profit
  • Figure 36. Artificial Solutions (Spain) Revenue: by Geography 2020
  • Figure 37. Global Contact Center AI Software: by Industry Vertical USD Million (2021-2026)
  • Figure 38. Global Contact Center AI Software: by Organization size USD Million (2021-2026)
  • Figure 39. Global Contact Center AI Software: by Deployment USD Million (2021-2026)
  • Figure 40. Global Contact Center AI Software: by Features USD Million (2021-2026)
  • Figure 41. South America Contact Center AI Software Share (%), by Country
  • Figure 42. Asia Pacific Contact Center AI Software Share (%), by Country
  • Figure 43. Europe Contact Center AI Software Share (%), by Country
  • Figure 44. MEA Contact Center AI Software Share (%), by Country
  • Figure 45. North America Contact Center AI Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Google (United States)
  • Cisco (United States)
  • Oracle Corporation (United States)
  • Asterisk (United States)
  • Avaya (Australia)
  • SAP SE (Germany)
  • VoIP Logic (United States)
  • Alcatel-Lucent Enterprise (France)
  • Nuance (United States)
  • Artificial Solutions (Spain)
Additional players considered in the study are as follows:
Haptik (India) , Edge Verve (India) , NICE inContact (United States) , Avaamo (United States)
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Key Highlights of Report


Jun 2021 209 Pages 51 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Global Contact Center AI Software Market Quantitative research analysis
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