Global Backoffice Workforce Management Market

Backoffice Workforce Management Comprehensive Study by Type (Operation Visualizer, Performance Management, Back-Office Optimization, Robotic Process Automation, Desktop & Process Analytics), Application (IT and Telecom, BFSI, Retail, E-Commerce, Transportation, Government, Others), Deployment Mode (On-Premises, Cloud-Based), Software Version (Basic Software, Advanced Software) Players and Region - Global Market Outlook to 2030

Backoffice Workforce Management Market by XX Submarkets | Forecast Years 2024-2030  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Market Snapshot:
Back-office workforce management is a software which reorganizes all the activities of employees and helps the workforce to prioritize their task. This software also supports increasing the efficiency of business operations. An efficient workforce management solution helps workforces to manage complex situations that arise in the back-office process environment. Moreover, it offers arrays of benefits that back offices should vary based on the size of the back office and the organization's flexibility in changing work schedules and rules.

Highlights from Backoffice Workforce Management Market Study
AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)


The key Players profiled in the report are Verint (United States), Aspect Software (United States), ActiveOps (United Kingdom), Genesys (United States), Intradiem (United States), NICE (Israel), Calabrio, Inc. (United States), Cicero Inc. (United States), Burnie Group (Canada) and Leaf Group (United States).

Geographic Breakdown and Segment Analysis
The Global Backoffice Workforce Management market presents a comprehensive analysis of the Backoffice Workforce Management market by product type (Operation Visualizer, Performance Management, Back-Office Optimization, Robotic Process Automation and Desktop & Process Analytics), by end-user/application (IT and Telecom, BFSI, Retail, E-Commerce, Transportation, Government and Others), and by geography (North America, South America, Europe, Asia-Pacific and MEA) along with country level break-up. This section of our report presents a realistic picture of the Global Backoffice Workforce Management industry. Investors and Players can easily understand the inherent opportunities and challenges for their products in geographical region of interest. For instance, while the holds majority of market share of the Backoffice Workforce Management market

Analyst at AMA have segmented the market study of Global Backoffice Workforce Management market by Type, Application and Region.

Influencing Trend:
The emergence of Cloud-Based Technologies

Market Growth Drivers:
Highly Adoption of Backoffice Workforce Management in Several Industries Such as IT, BFSI, Retail, and Many More is Major Driving Factor

Challenges:
Lack of Awareness About Backoffice Workforce Management Software

Restraints:
Increasing Concerns about Data Security and Awareness

Opportunities:
The Emergence of Backoffice Workforce Management in Developing economies

Market Developments Activities:
In June 2021, Verint, known as The Customer Engagement Company, acquired technology from HireIQ to expand Workforce Management (WFM), HireIQ, a leader in hiring automation. This acquisition of technology will further enhance company's WFM offering with Intelligent Interviewing capabilities.
In May 2021, Aspect Software mergered with Noble Systems, a global leader in customer experience management solutions. The merger combines the strengths of both companies to offer a comprehensive suite of cloud and on-premises contact center solutions. The merger is expected to enhance the company's market position and provide customers with even greater value.



The companies are now exploring the market by adopting mergers & acquisitions, expansions, investments, new developments in existing products, and collaborations as their preferred strategies. The players are also exploring new geographies and industries through expansions and acquisitions so as to avail a competitive advantage through combined synergies.

Key Target Audience
Government associations, Research organisations, Software vendors and Others

Report Objectives / Segmentation Covered

By Type
  • Operation Visualizer
  • Performance Management
  • Back-Office Optimization
  • Robotic Process Automation
  • Desktop & Process Analytics
By Application
  • IT and Telecom
  • BFSI
  • Retail
  • E-Commerce
  • Transportation
  • Government
  • Others
By Deployment Mode
  • On-Premises
  • Cloud-Based

By Software Version
  • Basic Software
  • Advanced Software

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Highly Adoption of Backoffice Workforce Management in Several Industries Such as IT, BFSI, Retail, and Many More is Major Driving Factor
    • 3.3. Market Challenges
      • 3.3.1. Lack of Awareness About Backoffice Workforce Management Software
    • 3.4. Market Trends
      • 3.4.1. The emergence of Cloud-Based Technologies
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Backoffice Workforce Management, by Type, Application, Deployment Mode, Software Version and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Backoffice Workforce Management (Value)
      • 5.2.1. Global Backoffice Workforce Management by: Type (Value)
        • 5.2.1.1. Operation Visualizer
        • 5.2.1.2. Performance Management
        • 5.2.1.3. Back-Office Optimization
        • 5.2.1.4. Robotic Process Automation
        • 5.2.1.5. Desktop & Process Analytics
      • 5.2.2. Global Backoffice Workforce Management by: Application (Value)
        • 5.2.2.1. IT and Telecom
        • 5.2.2.2. BFSI
        • 5.2.2.3. Retail
        • 5.2.2.4. E-Commerce
        • 5.2.2.5. Transportation
        • 5.2.2.6. Government
        • 5.2.2.7. Others
      • 5.2.3. Global Backoffice Workforce Management by: Deployment Mode (Value)
        • 5.2.3.1. On-Premises
        • 5.2.3.2. Cloud-Based
      • 5.2.4. Global Backoffice Workforce Management Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Backoffice Workforce Management (Price)
      • 5.3.1. Global Backoffice Workforce Management by: Type (Price)
  • 6. Backoffice Workforce Management: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Verint (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Aspect Software (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. ActiveOps (United Kingdom)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Genesys (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Intradiem (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. NICE (Israel)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Calabrio, Inc. (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Cicero Inc. (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Burnie Group (Canada)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. Leaf Group (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Backoffice Workforce Management Sale, by Type, Application, Deployment Mode, Software Version and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Backoffice Workforce Management (Value)
      • 7.2.1. Global Backoffice Workforce Management by: Type (Value)
        • 7.2.1.1. Operation Visualizer
        • 7.2.1.2. Performance Management
        • 7.2.1.3. Back-Office Optimization
        • 7.2.1.4. Robotic Process Automation
        • 7.2.1.5. Desktop & Process Analytics
      • 7.2.2. Global Backoffice Workforce Management by: Application (Value)
        • 7.2.2.1. IT and Telecom
        • 7.2.2.2. BFSI
        • 7.2.2.3. Retail
        • 7.2.2.4. E-Commerce
        • 7.2.2.5. Transportation
        • 7.2.2.6. Government
        • 7.2.2.7. Others
      • 7.2.3. Global Backoffice Workforce Management by: Deployment Mode (Value)
        • 7.2.3.1. On-Premises
        • 7.2.3.2. Cloud-Based
      • 7.2.4. Global Backoffice Workforce Management Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Backoffice Workforce Management (Price)
      • 7.3.1. Global Backoffice Workforce Management by: Type (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Backoffice Workforce Management: by Type(USD Million)
  • Table 2. Backoffice Workforce Management Operation Visualizer , by Region USD Million (2018-2023)
  • Table 3. Backoffice Workforce Management Performance Management , by Region USD Million (2018-2023)
  • Table 4. Backoffice Workforce Management Back-Office Optimization , by Region USD Million (2018-2023)
  • Table 5. Backoffice Workforce Management Robotic Process Automation , by Region USD Million (2018-2023)
  • Table 6. Backoffice Workforce Management Desktop & Process Analytics , by Region USD Million (2018-2023)
  • Table 7. Backoffice Workforce Management: by Application(USD Million)
  • Table 8. Backoffice Workforce Management IT and Telecom , by Region USD Million (2018-2023)
  • Table 9. Backoffice Workforce Management BFSI , by Region USD Million (2018-2023)
  • Table 10. Backoffice Workforce Management Retail , by Region USD Million (2018-2023)
  • Table 11. Backoffice Workforce Management E-Commerce , by Region USD Million (2018-2023)
  • Table 12. Backoffice Workforce Management Transportation , by Region USD Million (2018-2023)
  • Table 13. Backoffice Workforce Management Government , by Region USD Million (2018-2023)
  • Table 14. Backoffice Workforce Management Others , by Region USD Million (2018-2023)
  • Table 15. Backoffice Workforce Management: by Deployment Mode(USD Million)
  • Table 16. Backoffice Workforce Management On-Premises , by Region USD Million (2018-2023)
  • Table 17. Backoffice Workforce Management Cloud-Based , by Region USD Million (2018-2023)
  • Table 18. South America Backoffice Workforce Management, by Country USD Million (2018-2023)
  • Table 19. South America Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 20. South America Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 21. South America Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 22. South America Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 23. Brazil Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 24. Brazil Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 25. Brazil Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 26. Brazil Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 27. Argentina Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 28. Argentina Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 29. Argentina Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 30. Argentina Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 31. Rest of South America Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 32. Rest of South America Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 33. Rest of South America Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 34. Rest of South America Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 35. Asia Pacific Backoffice Workforce Management, by Country USD Million (2018-2023)
  • Table 36. Asia Pacific Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 37. Asia Pacific Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 38. Asia Pacific Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 39. Asia Pacific Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 40. China Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 41. China Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 42. China Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 43. China Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 44. Japan Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 45. Japan Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 46. Japan Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 47. Japan Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 48. India Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 49. India Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 50. India Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 51. India Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 52. South Korea Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 53. South Korea Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 54. South Korea Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 55. South Korea Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 56. Taiwan Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 57. Taiwan Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 58. Taiwan Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 59. Taiwan Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 60. Australia Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 61. Australia Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 62. Australia Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 63. Australia Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 64. Rest of Asia-Pacific Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 65. Rest of Asia-Pacific Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 66. Rest of Asia-Pacific Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 67. Rest of Asia-Pacific Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 68. Europe Backoffice Workforce Management, by Country USD Million (2018-2023)
  • Table 69. Europe Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 70. Europe Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 71. Europe Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 72. Europe Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 73. Germany Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 74. Germany Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 75. Germany Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 76. Germany Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 77. France Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 78. France Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 79. France Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 80. France Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 81. Italy Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 82. Italy Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 83. Italy Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 84. Italy Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 85. United Kingdom Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 86. United Kingdom Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 87. United Kingdom Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 88. United Kingdom Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 89. Netherlands Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 90. Netherlands Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 91. Netherlands Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 92. Netherlands Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 93. Rest of Europe Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 94. Rest of Europe Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 95. Rest of Europe Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 96. Rest of Europe Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 97. MEA Backoffice Workforce Management, by Country USD Million (2018-2023)
  • Table 98. MEA Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 99. MEA Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 100. MEA Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 101. MEA Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 102. Middle East Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 103. Middle East Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 104. Middle East Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 105. Middle East Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 106. Africa Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 107. Africa Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 108. Africa Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 109. Africa Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 110. North America Backoffice Workforce Management, by Country USD Million (2018-2023)
  • Table 111. North America Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 112. North America Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 113. North America Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 114. North America Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 115. United States Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 116. United States Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 117. United States Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 118. United States Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 119. Canada Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 120. Canada Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 121. Canada Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 122. Canada Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 123. Mexico Backoffice Workforce Management, by Type USD Million (2018-2023)
  • Table 124. Mexico Backoffice Workforce Management, by Application USD Million (2018-2023)
  • Table 125. Mexico Backoffice Workforce Management, by Deployment Mode USD Million (2018-2023)
  • Table 126. Mexico Backoffice Workforce Management, by Software Version USD Million (2018-2023)
  • Table 127. Backoffice Workforce Management: by Type(USD/Units)
  • Table 128. Company Basic Information, Sales Area and Its Competitors
  • Table 129. Company Basic Information, Sales Area and Its Competitors
  • Table 130. Company Basic Information, Sales Area and Its Competitors
  • Table 131. Company Basic Information, Sales Area and Its Competitors
  • Table 132. Company Basic Information, Sales Area and Its Competitors
  • Table 133. Company Basic Information, Sales Area and Its Competitors
  • Table 134. Company Basic Information, Sales Area and Its Competitors
  • Table 135. Company Basic Information, Sales Area and Its Competitors
  • Table 136. Company Basic Information, Sales Area and Its Competitors
  • Table 137. Company Basic Information, Sales Area and Its Competitors
  • Table 138. Backoffice Workforce Management: by Type(USD Million)
  • Table 139. Backoffice Workforce Management Operation Visualizer , by Region USD Million (2025-2030)
  • Table 140. Backoffice Workforce Management Performance Management , by Region USD Million (2025-2030)
  • Table 141. Backoffice Workforce Management Back-Office Optimization , by Region USD Million (2025-2030)
  • Table 142. Backoffice Workforce Management Robotic Process Automation , by Region USD Million (2025-2030)
  • Table 143. Backoffice Workforce Management Desktop & Process Analytics , by Region USD Million (2025-2030)
  • Table 144. Backoffice Workforce Management: by Application(USD Million)
  • Table 145. Backoffice Workforce Management IT and Telecom , by Region USD Million (2025-2030)
  • Table 146. Backoffice Workforce Management BFSI , by Region USD Million (2025-2030)
  • Table 147. Backoffice Workforce Management Retail , by Region USD Million (2025-2030)
  • Table 148. Backoffice Workforce Management E-Commerce , by Region USD Million (2025-2030)
  • Table 149. Backoffice Workforce Management Transportation , by Region USD Million (2025-2030)
  • Table 150. Backoffice Workforce Management Government , by Region USD Million (2025-2030)
  • Table 151. Backoffice Workforce Management Others , by Region USD Million (2025-2030)
  • Table 152. Backoffice Workforce Management: by Deployment Mode(USD Million)
  • Table 153. Backoffice Workforce Management On-Premises , by Region USD Million (2025-2030)
  • Table 154. Backoffice Workforce Management Cloud-Based , by Region USD Million (2025-2030)
  • Table 155. South America Backoffice Workforce Management, by Country USD Million (2025-2030)
  • Table 156. South America Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 157. South America Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 158. South America Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 159. South America Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 160. Brazil Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 161. Brazil Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 162. Brazil Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 163. Brazil Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 164. Argentina Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 165. Argentina Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 166. Argentina Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 167. Argentina Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 168. Rest of South America Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 169. Rest of South America Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 170. Rest of South America Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 171. Rest of South America Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 172. Asia Pacific Backoffice Workforce Management, by Country USD Million (2025-2030)
  • Table 173. Asia Pacific Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 174. Asia Pacific Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 175. Asia Pacific Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 176. Asia Pacific Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 177. China Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 178. China Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 179. China Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 180. China Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 181. Japan Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 182. Japan Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 183. Japan Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 184. Japan Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 185. India Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 186. India Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 187. India Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 188. India Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 189. South Korea Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 190. South Korea Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 191. South Korea Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 192. South Korea Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 193. Taiwan Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 194. Taiwan Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 195. Taiwan Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 196. Taiwan Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 197. Australia Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 198. Australia Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 199. Australia Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 200. Australia Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 201. Rest of Asia-Pacific Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 202. Rest of Asia-Pacific Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 203. Rest of Asia-Pacific Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 204. Rest of Asia-Pacific Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 205. Europe Backoffice Workforce Management, by Country USD Million (2025-2030)
  • Table 206. Europe Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 207. Europe Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 208. Europe Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 209. Europe Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 210. Germany Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 211. Germany Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 212. Germany Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 213. Germany Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 214. France Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 215. France Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 216. France Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 217. France Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 218. Italy Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 219. Italy Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 220. Italy Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 221. Italy Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 222. United Kingdom Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 223. United Kingdom Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 224. United Kingdom Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 225. United Kingdom Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 226. Netherlands Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 227. Netherlands Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 228. Netherlands Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 229. Netherlands Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 230. Rest of Europe Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 231. Rest of Europe Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 232. Rest of Europe Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 233. Rest of Europe Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 234. MEA Backoffice Workforce Management, by Country USD Million (2025-2030)
  • Table 235. MEA Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 236. MEA Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 237. MEA Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 238. MEA Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 239. Middle East Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 240. Middle East Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 241. Middle East Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 242. Middle East Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 243. Africa Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 244. Africa Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 245. Africa Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 246. Africa Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 247. North America Backoffice Workforce Management, by Country USD Million (2025-2030)
  • Table 248. North America Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 249. North America Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 250. North America Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 251. North America Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 252. United States Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 253. United States Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 254. United States Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 255. United States Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 256. Canada Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 257. Canada Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 258. Canada Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 259. Canada Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 260. Mexico Backoffice Workforce Management, by Type USD Million (2025-2030)
  • Table 261. Mexico Backoffice Workforce Management, by Application USD Million (2025-2030)
  • Table 262. Mexico Backoffice Workforce Management, by Deployment Mode USD Million (2025-2030)
  • Table 263. Mexico Backoffice Workforce Management, by Software Version USD Million (2025-2030)
  • Table 264. Backoffice Workforce Management: by Type(USD/Units)
  • Table 265. Research Programs/Design for This Report
  • Table 266. Key Data Information from Secondary Sources
  • Table 267. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Backoffice Workforce Management: by Type USD Million (2018-2023)
  • Figure 5. Global Backoffice Workforce Management: by Application USD Million (2018-2023)
  • Figure 6. Global Backoffice Workforce Management: by Deployment Mode USD Million (2018-2023)
  • Figure 7. South America Backoffice Workforce Management Share (%), by Country
  • Figure 8. Asia Pacific Backoffice Workforce Management Share (%), by Country
  • Figure 9. Europe Backoffice Workforce Management Share (%), by Country
  • Figure 10. MEA Backoffice Workforce Management Share (%), by Country
  • Figure 11. North America Backoffice Workforce Management Share (%), by Country
  • Figure 12. Global Backoffice Workforce Management: by Type USD/Units (2018-2023)
  • Figure 13. Global Backoffice Workforce Management share by Players 2023 (%)
  • Figure 14. Global Backoffice Workforce Management share by Players (Top 3) 2023(%)
  • Figure 15. Global Backoffice Workforce Management share by Players (Top 5) 2023(%)
  • Figure 16. BCG Matrix for key Companies
  • Figure 17. Verint (United States) Revenue, Net Income and Gross profit
  • Figure 18. Verint (United States) Revenue: by Geography 2023
  • Figure 19. Aspect Software (United States) Revenue, Net Income and Gross profit
  • Figure 20. Aspect Software (United States) Revenue: by Geography 2023
  • Figure 21. ActiveOps (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 22. ActiveOps (United Kingdom) Revenue: by Geography 2023
  • Figure 23. Genesys (United States) Revenue, Net Income and Gross profit
  • Figure 24. Genesys (United States) Revenue: by Geography 2023
  • Figure 25. Intradiem (United States) Revenue, Net Income and Gross profit
  • Figure 26. Intradiem (United States) Revenue: by Geography 2023
  • Figure 27. NICE (Israel) Revenue, Net Income and Gross profit
  • Figure 28. NICE (Israel) Revenue: by Geography 2023
  • Figure 29. Calabrio, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 30. Calabrio, Inc. (United States) Revenue: by Geography 2023
  • Figure 31. Cicero Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 32. Cicero Inc. (United States) Revenue: by Geography 2023
  • Figure 33. Burnie Group (Canada) Revenue, Net Income and Gross profit
  • Figure 34. Burnie Group (Canada) Revenue: by Geography 2023
  • Figure 35. Leaf Group (United States) Revenue, Net Income and Gross profit
  • Figure 36. Leaf Group (United States) Revenue: by Geography 2023
  • Figure 37. Global Backoffice Workforce Management: by Type USD Million (2025-2030)
  • Figure 38. Global Backoffice Workforce Management: by Application USD Million (2025-2030)
  • Figure 39. Global Backoffice Workforce Management: by Deployment Mode USD Million (2025-2030)
  • Figure 40. South America Backoffice Workforce Management Share (%), by Country
  • Figure 41. Asia Pacific Backoffice Workforce Management Share (%), by Country
  • Figure 42. Europe Backoffice Workforce Management Share (%), by Country
  • Figure 43. MEA Backoffice Workforce Management Share (%), by Country
  • Figure 44. North America Backoffice Workforce Management Share (%), by Country
  • Figure 45. Global Backoffice Workforce Management: by Type USD/Units (2025-2030)
List of companies from research coverage that are profiled in the study
  • Verint (United States)
  • Aspect Software (United States)
  • ActiveOps (United Kingdom)
  • Genesys (United States)
  • Intradiem (United States)
  • NICE (Israel)
  • Calabrio, Inc. (United States)
  • Cicero Inc. (United States)
  • Burnie Group (Canada)
  • Leaf Group (United States)
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Oct 2024 231 Pages 66 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Backoffice Workforce Management Market Quantitative research analysis
Global Backoffice Workforce Management Market Qualitative Industry Analysis
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