Global SaaS-based CRM Software Market review

SaaS-based CRM Software Comprehensive Study by Application (SME, Large Enterprise), Deployment Model (Cloud-based, On-premises) Players and Region - Global Market Outlook to 2026

SaaS-based CRM Software Market by XX Submarkets | Forecast Years 2022-2027 | CAGR: 6.2%  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Global SaaS-based CRM Software Market Overview:
Customer Relationship Management software is a category of software that assists a broad set of applications designed to help businesses to manage customer data, customer interaction, access business information, automate sales, track leads and many other functions. CRM helps in making business more efficient and increase revenue per employee. CRM assists in creating repeatable successful processes. Industries are trying to get Competitive advantage in such a multi-channel customer environment and hence want to increase data processing speed and to maintain good customer relationship. Henceforth adoption of CRM software is increasing continuously. According to AMA, the Global SaaS-based CRM Software market is expected to see growth rate of 6.2% and may see market size of USD34.86 Billion by 2026.

Growth Drivers
  • Increasing necessity of computing data and fast results
  • Endorsement of cloud-based technologies

Market Trends
  • Rapid Technological advancement in software
  • Increasing popularity of mobile CRM

Roadblocks
  • Complications in Cloud Integration
  • Security threats like data hacking, related to cloud-based CRM software

Opportunities
  • Increment in use of web-based interfaces
  • Increasing applications in BFSI, healthcare, IT & telecommunication industries


Competitive Landscape:
Key players are adopting numerous strategy to gain market attention and to increase their market share, this strategy can be listed as increasing product portfolio, making partnership to adopt certain technologies and acquiring small players to finish competition in the future. As well as investing money in R&D sector to make up-gradations in the product.
Some of the key players profiled in the report are SAP AG (Germany), Salesforce.com (United States), Oracle Corporation (United States), Adobe Systems Inc. (United States), Microsoft Corporation (United States), Amdocs (United States), Huawei Technologies Co. Ltd (China), Convergys Corporation (United States), Infor Global Solutions, Inc. (United States), SYNNEX Corporation (United States), SAS Institute Inc. (United States), The Sage Group Plc (UK), IBM Corporation (United States), Infusionsoft (United States), Verint Systems Inc. (United States) and SugarCRM (United States). Additionally, following companies can also be profiled that are part of our coverage like IMS Health (United States), NICE Ltd. (Israel), NetSuite Inc. (United States) and ZOHO Corporation (India). Analyst at AMA Research see United States Players to retain maximum share of Global SaaS-based CRM Software market by 2026. Considering Market by Deployment Model, the sub-segment i.e. Cloud-based will boost the SaaS-based CRM Software market.

What Can be Explored with the SaaS-based CRM Software Market Study
 Gain Market Understanding
 Identify Growth Opportunities
 Analyze and Measure the Global SaaS-based CRM Software Market by Identifying Investment across various Industry Verticals
 Understand the Trends that will drive Future Changes in SaaS-based CRM Software
 Understand the Competitive Scenario
- Track Right Markets
- Identify the Right Verticals

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global SaaS-based CRM Software market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in SaaS-based CRM Software market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment by targeting key target audience that includes Technology Investors, Research/Consultancy firms, Technology Solution Providers, Government Bodies, Regulatory agencies and Corporate.
This helps us to gather the data related to players revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, USPTO, EPO, Annual reports, press releases etc.

Report Objectives / Segmentation Covered

By Application
  • SME
  • Large Enterprise
By Deployment Model
  • Cloud-based
  • On-premises

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing necessity of computing data and fast results
      • 3.2.2. Endorsement of cloud-based technologies
    • 3.3. Market Trends
      • 3.3.1. Rapid Technological advancement in software
      • 3.3.2. Increasing popularity of mobile CRM
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global SaaS-based CRM Software, by Application, Deployment Model and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global SaaS-based CRM Software (Value)
      • 5.2.1. Global SaaS-based CRM Software by: Application (Value)
        • 5.2.1.1. SME
        • 5.2.1.2. Large Enterprise
      • 5.2.2. Global SaaS-based CRM Software by: Deployment Model (Value)
        • 5.2.2.1. Cloud-based
        • 5.2.2.2. On-premises
      • 5.2.3. Global SaaS-based CRM Software Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
  • 6. SaaS-based CRM Software: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. SAP AG (Germany)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Salesforce.com (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Oracle Corporation (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Adobe Systems Inc. (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Microsoft Corporation (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Amdocs (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Huawei Technologies Co. Ltd (China)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Convergys Corporation (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. Infor Global Solutions, Inc. (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. SYNNEX Corporation (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. SAS Institute Inc. (United States)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. The Sage Group Plc (UK)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
      • 6.4.13. IBM Corporation (United States)
        • 6.4.13.1. Business Overview
        • 6.4.13.2. Products/Services Offerings
        • 6.4.13.3. Financial Analysis
        • 6.4.13.4. SWOT Analysis
      • 6.4.14. Infusionsoft (United States)
        • 6.4.14.1. Business Overview
        • 6.4.14.2. Products/Services Offerings
        • 6.4.14.3. Financial Analysis
        • 6.4.14.4. SWOT Analysis
      • 6.4.15. Verint Systems Inc. (United States)
        • 6.4.15.1. Business Overview
        • 6.4.15.2. Products/Services Offerings
        • 6.4.15.3. Financial Analysis
        • 6.4.15.4. SWOT Analysis
      • 6.4.16. SugarCRM (United States)
        • 6.4.16.1. Business Overview
        • 6.4.16.2. Products/Services Offerings
        • 6.4.16.3. Financial Analysis
        • 6.4.16.4. SWOT Analysis
  • 7. Global SaaS-based CRM Software Sale, by Application, Deployment Model and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global SaaS-based CRM Software (Value)
      • 7.2.1. Global SaaS-based CRM Software by: Application (Value)
        • 7.2.1.1. SME
        • 7.2.1.2. Large Enterprise
      • 7.2.2. Global SaaS-based CRM Software by: Deployment Model (Value)
        • 7.2.2.1. Cloud-based
        • 7.2.2.2. On-premises
      • 7.2.3. Global SaaS-based CRM Software Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. SaaS-based CRM Software: by Application(USD Billion)
  • Table 2. SaaS-based CRM Software SME , by Region USD Billion (2015-2020)
  • Table 3. SaaS-based CRM Software Large Enterprise , by Region USD Billion (2015-2020)
  • Table 4. SaaS-based CRM Software: by Deployment Model(USD Billion)
  • Table 5. SaaS-based CRM Software Cloud-based , by Region USD Billion (2015-2020)
  • Table 6. SaaS-based CRM Software On-premises , by Region USD Billion (2015-2020)
  • Table 7. South America SaaS-based CRM Software, by Country USD Billion (2015-2020)
  • Table 8. South America SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 9. South America SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 10. Brazil SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 11. Brazil SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 12. Argentina SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 13. Argentina SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 14. Rest of South America SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 15. Rest of South America SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 16. Asia Pacific SaaS-based CRM Software, by Country USD Billion (2015-2020)
  • Table 17. Asia Pacific SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 18. Asia Pacific SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 19. China SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 20. China SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 21. Japan SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 22. Japan SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 23. India SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 24. India SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 25. South Korea SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 26. South Korea SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 27. Taiwan SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 28. Taiwan SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 29. Australia SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 30. Australia SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 31. Rest of Asia-Pacific SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 32. Rest of Asia-Pacific SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 33. Europe SaaS-based CRM Software, by Country USD Billion (2015-2020)
  • Table 34. Europe SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 35. Europe SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 36. Germany SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 37. Germany SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 38. France SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 39. France SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 40. Italy SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 41. Italy SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 42. United Kingdom SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 43. United Kingdom SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 44. Netherlands SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 45. Netherlands SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 46. Rest of Europe SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 47. Rest of Europe SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 48. MEA SaaS-based CRM Software, by Country USD Billion (2015-2020)
  • Table 49. MEA SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 50. MEA SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 51. Middle East SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 52. Middle East SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 53. Africa SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 54. Africa SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 55. North America SaaS-based CRM Software, by Country USD Billion (2015-2020)
  • Table 56. North America SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 57. North America SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 58. United States SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 59. United States SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 60. Canada SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 61. Canada SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 62. Mexico SaaS-based CRM Software, by Application USD Billion (2015-2020)
  • Table 63. Mexico SaaS-based CRM Software, by Deployment Model USD Billion (2015-2020)
  • Table 64. Company Basic Information, Sales Area and Its Competitors
  • Table 65. Company Basic Information, Sales Area and Its Competitors
  • Table 66. Company Basic Information, Sales Area and Its Competitors
  • Table 67. Company Basic Information, Sales Area and Its Competitors
  • Table 68. Company Basic Information, Sales Area and Its Competitors
  • Table 69. Company Basic Information, Sales Area and Its Competitors
  • Table 70. Company Basic Information, Sales Area and Its Competitors
  • Table 71. Company Basic Information, Sales Area and Its Competitors
  • Table 72. Company Basic Information, Sales Area and Its Competitors
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Company Basic Information, Sales Area and Its Competitors
  • Table 75. Company Basic Information, Sales Area and Its Competitors
  • Table 76. Company Basic Information, Sales Area and Its Competitors
  • Table 77. Company Basic Information, Sales Area and Its Competitors
  • Table 78. Company Basic Information, Sales Area and Its Competitors
  • Table 79. Company Basic Information, Sales Area and Its Competitors
  • Table 80. SaaS-based CRM Software: by Application(USD Billion)
  • Table 81. SaaS-based CRM Software SME , by Region USD Billion (2021-2026)
  • Table 82. SaaS-based CRM Software Large Enterprise , by Region USD Billion (2021-2026)
  • Table 83. SaaS-based CRM Software: by Deployment Model(USD Billion)
  • Table 84. SaaS-based CRM Software Cloud-based , by Region USD Billion (2021-2026)
  • Table 85. SaaS-based CRM Software On-premises , by Region USD Billion (2021-2026)
  • Table 86. South America SaaS-based CRM Software, by Country USD Billion (2021-2026)
  • Table 87. South America SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 88. South America SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 89. Brazil SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 90. Brazil SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 91. Argentina SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 92. Argentina SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 93. Rest of South America SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 94. Rest of South America SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 95. Asia Pacific SaaS-based CRM Software, by Country USD Billion (2021-2026)
  • Table 96. Asia Pacific SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 97. Asia Pacific SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 98. China SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 99. China SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 100. Japan SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 101. Japan SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 102. India SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 103. India SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 104. South Korea SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 105. South Korea SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 106. Taiwan SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 107. Taiwan SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 108. Australia SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 109. Australia SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 110. Rest of Asia-Pacific SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 111. Rest of Asia-Pacific SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 112. Europe SaaS-based CRM Software, by Country USD Billion (2021-2026)
  • Table 113. Europe SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 114. Europe SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 115. Germany SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 116. Germany SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 117. France SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 118. France SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 119. Italy SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 120. Italy SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 121. United Kingdom SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 122. United Kingdom SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 123. Netherlands SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 124. Netherlands SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 125. Rest of Europe SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 126. Rest of Europe SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 127. MEA SaaS-based CRM Software, by Country USD Billion (2021-2026)
  • Table 128. MEA SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 129. MEA SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 130. Middle East SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 131. Middle East SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 132. Africa SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 133. Africa SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 134. North America SaaS-based CRM Software, by Country USD Billion (2021-2026)
  • Table 135. North America SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 136. North America SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 137. United States SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 138. United States SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 139. Canada SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 140. Canada SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 141. Mexico SaaS-based CRM Software, by Application USD Billion (2021-2026)
  • Table 142. Mexico SaaS-based CRM Software, by Deployment Model USD Billion (2021-2026)
  • Table 143. Research Programs/Design for This Report
  • Table 144. Key Data Information from Secondary Sources
  • Table 145. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global SaaS-based CRM Software: by Application USD Billion (2015-2020)
  • Figure 5. Global SaaS-based CRM Software: by Deployment Model USD Billion (2015-2020)
  • Figure 6. South America SaaS-based CRM Software Share (%), by Country
  • Figure 7. Asia Pacific SaaS-based CRM Software Share (%), by Country
  • Figure 8. Europe SaaS-based CRM Software Share (%), by Country
  • Figure 9. MEA SaaS-based CRM Software Share (%), by Country
  • Figure 10. North America SaaS-based CRM Software Share (%), by Country
  • Figure 11. Global SaaS-based CRM Software share by Players 2020 (%)
  • Figure 12. Global SaaS-based CRM Software share by Players (Top 3) 2020(%)
  • Figure 13. Global SaaS-based CRM Software share by Players (Top 5) 2020(%)
  • Figure 14. BCG Matrix for key Companies
  • Figure 15. SAP AG (Germany) Revenue, Net Income and Gross profit
  • Figure 16. SAP AG (Germany) Revenue: by Geography 2020
  • Figure 17. Salesforce.com (United States) Revenue, Net Income and Gross profit
  • Figure 18. Salesforce.com (United States) Revenue: by Geography 2020
  • Figure 19. Oracle Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 20. Oracle Corporation (United States) Revenue: by Geography 2020
  • Figure 21. Adobe Systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 22. Adobe Systems Inc. (United States) Revenue: by Geography 2020
  • Figure 23. Microsoft Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 24. Microsoft Corporation (United States) Revenue: by Geography 2020
  • Figure 25. Amdocs (United States) Revenue, Net Income and Gross profit
  • Figure 26. Amdocs (United States) Revenue: by Geography 2020
  • Figure 27. Huawei Technologies Co. Ltd (China) Revenue, Net Income and Gross profit
  • Figure 28. Huawei Technologies Co. Ltd (China) Revenue: by Geography 2020
  • Figure 29. Convergys Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 30. Convergys Corporation (United States) Revenue: by Geography 2020
  • Figure 31. Infor Global Solutions, Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 32. Infor Global Solutions, Inc. (United States) Revenue: by Geography 2020
  • Figure 33. SYNNEX Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 34. SYNNEX Corporation (United States) Revenue: by Geography 2020
  • Figure 35. SAS Institute Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 36. SAS Institute Inc. (United States) Revenue: by Geography 2020
  • Figure 37. The Sage Group Plc (UK) Revenue, Net Income and Gross profit
  • Figure 38. The Sage Group Plc (UK) Revenue: by Geography 2020
  • Figure 39. IBM Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 40. IBM Corporation (United States) Revenue: by Geography 2020
  • Figure 41. Infusionsoft (United States) Revenue, Net Income and Gross profit
  • Figure 42. Infusionsoft (United States) Revenue: by Geography 2020
  • Figure 43. Verint Systems Inc. (United States) Revenue, Net Income and Gross profit
  • Figure 44. Verint Systems Inc. (United States) Revenue: by Geography 2020
  • Figure 45. SugarCRM (United States) Revenue, Net Income and Gross profit
  • Figure 46. SugarCRM (United States) Revenue: by Geography 2020
  • Figure 47. Global SaaS-based CRM Software: by Application USD Billion (2021-2026)
  • Figure 48. Global SaaS-based CRM Software: by Deployment Model USD Billion (2021-2026)
  • Figure 49. South America SaaS-based CRM Software Share (%), by Country
  • Figure 50. Asia Pacific SaaS-based CRM Software Share (%), by Country
  • Figure 51. Europe SaaS-based CRM Software Share (%), by Country
  • Figure 52. MEA SaaS-based CRM Software Share (%), by Country
  • Figure 53. North America SaaS-based CRM Software Share (%), by Country
List of companies from research coverage that are profiled in the study
  • SAP AG (Germany)
  • Salesforce.com (United States)
  • Oracle Corporation (United States)
  • Adobe Systems Inc. (United States)
  • Microsoft Corporation (United States)
  • Amdocs (United States)
  • Huawei Technologies Co. Ltd (China)
  • Convergys Corporation (United States)
  • Infor Global Solutions, Inc. (United States)
  • SYNNEX Corporation (United States)
  • SAS Institute Inc. (United States)
  • The Sage Group Plc (UK)
  • IBM Corporation (United States)
  • Infusionsoft (United States)
  • Verint Systems Inc. (United States)
  • SugarCRM (United States)
Additional players considered in the study are as follows:
IMS Health (United States) , NICE Ltd. (Israel) , NetSuite Inc. (United States) , ZOHO Corporation (India)
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May 2021 212 Pages 96 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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