Global Online Help Desk

Online Help Desk Comprehensive Study by Type (Cloud based, Web based), Application (Education, IT, Telecom, Government, BFSI, Healthcare) Players and Region - Global Market Outlook to 2026

Online Help Desk Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
What is Online Help Desk Market?

Online Help Desk is an automated software which provides information, administrative and technical support. The help desk is cloud based and hence there is no server, setup or maintenance. Helpdesk can also be seen as an information and assistance resource which supports the functionality of an organization with timely response to users. IT support for end users has become a concerns for enterprises and with the development of online help desk the market is growing.

The market study is being classified by Type (Cloud based and Web based), by Application (Education, IT, Telecom, Government, BFSI and Healthcare) and major geographies with country level break-up.

Zendesk (United States), Groove (United Kingdom), HappyFox (United States), Freshdesk (United States), Atlassian (Australia) and Zoho Corporation (United States) are some of the key players profiled in the study.

Research Analyst at AMA predicts that United States Players will contribute to the maximum growth of Global Online Help Desk market throughout the predicted period.

Segment Analysis
Analyst at AMA have segmented the market study of Global Online Help Desk market by Type, Application and Region.

On the basis of geography, the market of Online Help Desk has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Market Drivers
  • Increasing Customer Demand and Expectation
  • Growing Importance towards the Client-Server Architecture

Market Trend
  • Adoption of Personal Devices in a Workplace
  • Technological Advancements in Information Technology

Restraints
  • High Costs Associated with the Development of Software

Opportunities
  • High Demand of Help Desk in Large Firms
  • Booming IT Sector in Developing Countries

Challenges
  • Continuous Adaptation and Updating has Become Challenge for Organizations
  • Limited Requirement of Help Desk in Small Organizations


Market Leaders and some development strategies
In 2018, Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind base which is known for building modern sales force automation software.



Key Target Audience
Manufacturers, Raw Material Suppliers, Distributors and Traders, Research Organisations, Government Agencies and Organisations

Report Objectives / Segmentation Covered

By Type
  • Cloud based
  • Web based
By Application
  • Education
  • IT
  • Telecom
  • Government
  • BFSI
  • Healthcare
By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Increasing Customer Demand and Expectation
      • 3.2.2. Growing Importance towards the Client-Server Architecture
    • 3.3. Market Challenges
      • 3.3.1. Continuous Adaptation and Updating has Become Challenge for Organizations
      • 3.3.2. Limited Requirement of Help Desk in Small Organizations
    • 3.4. Market Trends
      • 3.4.1. Adoption of Personal Devices in a Workplace
      • 3.4.2. Technological Advancements in Information Technology
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Online Help Desk, by Type, Application and Region (value) (2015-2020)
    • 5.1. Introduction
    • 5.2. Global Online Help Desk (Value)
      • 5.2.1. Global Online Help Desk by: Type (Value)
        • 5.2.1.1. Cloud based
        • 5.2.1.2. Web based
      • 5.2.2. Global Online Help Desk by: Application (Value)
        • 5.2.2.1. Education
        • 5.2.2.2. IT
        • 5.2.2.3. Telecom
        • 5.2.2.4. Government
        • 5.2.2.5. BFSI
        • 5.2.2.6. Healthcare
      • 5.2.3. Global Online Help Desk Region
        • 5.2.3.1. South America
          • 5.2.3.1.1. Brazil
          • 5.2.3.1.2. Argentina
          • 5.2.3.1.3. Rest of South America
        • 5.2.3.2. Asia Pacific
          • 5.2.3.2.1. China
          • 5.2.3.2.2. Japan
          • 5.2.3.2.3. India
          • 5.2.3.2.4. South Korea
          • 5.2.3.2.5. Taiwan
          • 5.2.3.2.6. Australia
          • 5.2.3.2.7. Rest of Asia-Pacific
        • 5.2.3.3. Europe
          • 5.2.3.3.1. Germany
          • 5.2.3.3.2. France
          • 5.2.3.3.3. Italy
          • 5.2.3.3.4. United Kingdom
          • 5.2.3.3.5. Netherlands
          • 5.2.3.3.6. Rest of Europe
        • 5.2.3.4. MEA
          • 5.2.3.4.1. Middle East
          • 5.2.3.4.2. Africa
        • 5.2.3.5. North America
          • 5.2.3.5.1. United States
          • 5.2.3.5.2. Canada
          • 5.2.3.5.3. Mexico
  • 6. Online Help Desk: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
    • 6.2. Peer Group Analysis (2020)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Zendesk (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Groove (United Kingdom)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. HappyFox (United States)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Freshdesk (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Atlassian (Australia)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Zoho Corporation (United States)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
  • 7. Global Online Help Desk Sale, by Type, Application and Region (value) (2021-2026)
    • 7.1. Introduction
    • 7.2. Global Online Help Desk (Value)
      • 7.2.1. Global Online Help Desk by: Type (Value)
        • 7.2.1.1. Cloud based
        • 7.2.1.2. Web based
      • 7.2.2. Global Online Help Desk by: Application (Value)
        • 7.2.2.1. Education
        • 7.2.2.2. IT
        • 7.2.2.3. Telecom
        • 7.2.2.4. Government
        • 7.2.2.5. BFSI
        • 7.2.2.6. Healthcare
      • 7.2.3. Global Online Help Desk Region
        • 7.2.3.1. South America
          • 7.2.3.1.1. Brazil
          • 7.2.3.1.2. Argentina
          • 7.2.3.1.3. Rest of South America
        • 7.2.3.2. Asia Pacific
          • 7.2.3.2.1. China
          • 7.2.3.2.2. Japan
          • 7.2.3.2.3. India
          • 7.2.3.2.4. South Korea
          • 7.2.3.2.5. Taiwan
          • 7.2.3.2.6. Australia
          • 7.2.3.2.7. Rest of Asia-Pacific
        • 7.2.3.3. Europe
          • 7.2.3.3.1. Germany
          • 7.2.3.3.2. France
          • 7.2.3.3.3. Italy
          • 7.2.3.3.4. United Kingdom
          • 7.2.3.3.5. Netherlands
          • 7.2.3.3.6. Rest of Europe
        • 7.2.3.4. MEA
          • 7.2.3.4.1. Middle East
          • 7.2.3.4.2. Africa
        • 7.2.3.5. North America
          • 7.2.3.5.1. United States
          • 7.2.3.5.2. Canada
          • 7.2.3.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Online Help Desk: by Type(USD Million)
  • Table 2. Online Help Desk Cloud based , by Region USD Million (2015-2020)
  • Table 3. Online Help Desk Web based , by Region USD Million (2015-2020)
  • Table 4. Online Help Desk: by Application(USD Million)
  • Table 5. Online Help Desk Education , by Region USD Million (2015-2020)
  • Table 6. Online Help Desk IT , by Region USD Million (2015-2020)
  • Table 7. Online Help Desk Telecom , by Region USD Million (2015-2020)
  • Table 8. Online Help Desk Government , by Region USD Million (2015-2020)
  • Table 9. Online Help Desk BFSI , by Region USD Million (2015-2020)
  • Table 10. Online Help Desk Healthcare , by Region USD Million (2015-2020)
  • Table 11. South America Online Help Desk, by Country USD Million (2015-2020)
  • Table 12. South America Online Help Desk, by Type USD Million (2015-2020)
  • Table 13. South America Online Help Desk, by Application USD Million (2015-2020)
  • Table 14. Brazil Online Help Desk, by Type USD Million (2015-2020)
  • Table 15. Brazil Online Help Desk, by Application USD Million (2015-2020)
  • Table 16. Argentina Online Help Desk, by Type USD Million (2015-2020)
  • Table 17. Argentina Online Help Desk, by Application USD Million (2015-2020)
  • Table 18. Rest of South America Online Help Desk, by Type USD Million (2015-2020)
  • Table 19. Rest of South America Online Help Desk, by Application USD Million (2015-2020)
  • Table 20. Asia Pacific Online Help Desk, by Country USD Million (2015-2020)
  • Table 21. Asia Pacific Online Help Desk, by Type USD Million (2015-2020)
  • Table 22. Asia Pacific Online Help Desk, by Application USD Million (2015-2020)
  • Table 23. China Online Help Desk, by Type USD Million (2015-2020)
  • Table 24. China Online Help Desk, by Application USD Million (2015-2020)
  • Table 25. Japan Online Help Desk, by Type USD Million (2015-2020)
  • Table 26. Japan Online Help Desk, by Application USD Million (2015-2020)
  • Table 27. India Online Help Desk, by Type USD Million (2015-2020)
  • Table 28. India Online Help Desk, by Application USD Million (2015-2020)
  • Table 29. South Korea Online Help Desk, by Type USD Million (2015-2020)
  • Table 30. South Korea Online Help Desk, by Application USD Million (2015-2020)
  • Table 31. Taiwan Online Help Desk, by Type USD Million (2015-2020)
  • Table 32. Taiwan Online Help Desk, by Application USD Million (2015-2020)
  • Table 33. Australia Online Help Desk, by Type USD Million (2015-2020)
  • Table 34. Australia Online Help Desk, by Application USD Million (2015-2020)
  • Table 35. Rest of Asia-Pacific Online Help Desk, by Type USD Million (2015-2020)
  • Table 36. Rest of Asia-Pacific Online Help Desk, by Application USD Million (2015-2020)
  • Table 37. Europe Online Help Desk, by Country USD Million (2015-2020)
  • Table 38. Europe Online Help Desk, by Type USD Million (2015-2020)
  • Table 39. Europe Online Help Desk, by Application USD Million (2015-2020)
  • Table 40. Germany Online Help Desk, by Type USD Million (2015-2020)
  • Table 41. Germany Online Help Desk, by Application USD Million (2015-2020)
  • Table 42. France Online Help Desk, by Type USD Million (2015-2020)
  • Table 43. France Online Help Desk, by Application USD Million (2015-2020)
  • Table 44. Italy Online Help Desk, by Type USD Million (2015-2020)
  • Table 45. Italy Online Help Desk, by Application USD Million (2015-2020)
  • Table 46. United Kingdom Online Help Desk, by Type USD Million (2015-2020)
  • Table 47. United Kingdom Online Help Desk, by Application USD Million (2015-2020)
  • Table 48. Netherlands Online Help Desk, by Type USD Million (2015-2020)
  • Table 49. Netherlands Online Help Desk, by Application USD Million (2015-2020)
  • Table 50. Rest of Europe Online Help Desk, by Type USD Million (2015-2020)
  • Table 51. Rest of Europe Online Help Desk, by Application USD Million (2015-2020)
  • Table 52. MEA Online Help Desk, by Country USD Million (2015-2020)
  • Table 53. MEA Online Help Desk, by Type USD Million (2015-2020)
  • Table 54. MEA Online Help Desk, by Application USD Million (2015-2020)
  • Table 55. Middle East Online Help Desk, by Type USD Million (2015-2020)
  • Table 56. Middle East Online Help Desk, by Application USD Million (2015-2020)
  • Table 57. Africa Online Help Desk, by Type USD Million (2015-2020)
  • Table 58. Africa Online Help Desk, by Application USD Million (2015-2020)
  • Table 59. North America Online Help Desk, by Country USD Million (2015-2020)
  • Table 60. North America Online Help Desk, by Type USD Million (2015-2020)
  • Table 61. North America Online Help Desk, by Application USD Million (2015-2020)
  • Table 62. United States Online Help Desk, by Type USD Million (2015-2020)
  • Table 63. United States Online Help Desk, by Application USD Million (2015-2020)
  • Table 64. Canada Online Help Desk, by Type USD Million (2015-2020)
  • Table 65. Canada Online Help Desk, by Application USD Million (2015-2020)
  • Table 66. Mexico Online Help Desk, by Type USD Million (2015-2020)
  • Table 67. Mexico Online Help Desk, by Application USD Million (2015-2020)
  • Table 68. Company Basic Information, Sales Area and Its Competitors
  • Table 69. Company Basic Information, Sales Area and Its Competitors
  • Table 70. Company Basic Information, Sales Area and Its Competitors
  • Table 71. Company Basic Information, Sales Area and Its Competitors
  • Table 72. Company Basic Information, Sales Area and Its Competitors
  • Table 73. Company Basic Information, Sales Area and Its Competitors
  • Table 74. Online Help Desk: by Type(USD Million)
  • Table 75. Online Help Desk Cloud based , by Region USD Million (2021-2026)
  • Table 76. Online Help Desk Web based , by Region USD Million (2021-2026)
  • Table 77. Online Help Desk: by Application(USD Million)
  • Table 78. Online Help Desk Education , by Region USD Million (2021-2026)
  • Table 79. Online Help Desk IT , by Region USD Million (2021-2026)
  • Table 80. Online Help Desk Telecom , by Region USD Million (2021-2026)
  • Table 81. Online Help Desk Government , by Region USD Million (2021-2026)
  • Table 82. Online Help Desk BFSI , by Region USD Million (2021-2026)
  • Table 83. Online Help Desk Healthcare , by Region USD Million (2021-2026)
  • Table 84. South America Online Help Desk, by Country USD Million (2021-2026)
  • Table 85. South America Online Help Desk, by Type USD Million (2021-2026)
  • Table 86. South America Online Help Desk, by Application USD Million (2021-2026)
  • Table 87. Brazil Online Help Desk, by Type USD Million (2021-2026)
  • Table 88. Brazil Online Help Desk, by Application USD Million (2021-2026)
  • Table 89. Argentina Online Help Desk, by Type USD Million (2021-2026)
  • Table 90. Argentina Online Help Desk, by Application USD Million (2021-2026)
  • Table 91. Rest of South America Online Help Desk, by Type USD Million (2021-2026)
  • Table 92. Rest of South America Online Help Desk, by Application USD Million (2021-2026)
  • Table 93. Asia Pacific Online Help Desk, by Country USD Million (2021-2026)
  • Table 94. Asia Pacific Online Help Desk, by Type USD Million (2021-2026)
  • Table 95. Asia Pacific Online Help Desk, by Application USD Million (2021-2026)
  • Table 96. China Online Help Desk, by Type USD Million (2021-2026)
  • Table 97. China Online Help Desk, by Application USD Million (2021-2026)
  • Table 98. Japan Online Help Desk, by Type USD Million (2021-2026)
  • Table 99. Japan Online Help Desk, by Application USD Million (2021-2026)
  • Table 100. India Online Help Desk, by Type USD Million (2021-2026)
  • Table 101. India Online Help Desk, by Application USD Million (2021-2026)
  • Table 102. South Korea Online Help Desk, by Type USD Million (2021-2026)
  • Table 103. South Korea Online Help Desk, by Application USD Million (2021-2026)
  • Table 104. Taiwan Online Help Desk, by Type USD Million (2021-2026)
  • Table 105. Taiwan Online Help Desk, by Application USD Million (2021-2026)
  • Table 106. Australia Online Help Desk, by Type USD Million (2021-2026)
  • Table 107. Australia Online Help Desk, by Application USD Million (2021-2026)
  • Table 108. Rest of Asia-Pacific Online Help Desk, by Type USD Million (2021-2026)
  • Table 109. Rest of Asia-Pacific Online Help Desk, by Application USD Million (2021-2026)
  • Table 110. Europe Online Help Desk, by Country USD Million (2021-2026)
  • Table 111. Europe Online Help Desk, by Type USD Million (2021-2026)
  • Table 112. Europe Online Help Desk, by Application USD Million (2021-2026)
  • Table 113. Germany Online Help Desk, by Type USD Million (2021-2026)
  • Table 114. Germany Online Help Desk, by Application USD Million (2021-2026)
  • Table 115. France Online Help Desk, by Type USD Million (2021-2026)
  • Table 116. France Online Help Desk, by Application USD Million (2021-2026)
  • Table 117. Italy Online Help Desk, by Type USD Million (2021-2026)
  • Table 118. Italy Online Help Desk, by Application USD Million (2021-2026)
  • Table 119. United Kingdom Online Help Desk, by Type USD Million (2021-2026)
  • Table 120. United Kingdom Online Help Desk, by Application USD Million (2021-2026)
  • Table 121. Netherlands Online Help Desk, by Type USD Million (2021-2026)
  • Table 122. Netherlands Online Help Desk, by Application USD Million (2021-2026)
  • Table 123. Rest of Europe Online Help Desk, by Type USD Million (2021-2026)
  • Table 124. Rest of Europe Online Help Desk, by Application USD Million (2021-2026)
  • Table 125. MEA Online Help Desk, by Country USD Million (2021-2026)
  • Table 126. MEA Online Help Desk, by Type USD Million (2021-2026)
  • Table 127. MEA Online Help Desk, by Application USD Million (2021-2026)
  • Table 128. Middle East Online Help Desk, by Type USD Million (2021-2026)
  • Table 129. Middle East Online Help Desk, by Application USD Million (2021-2026)
  • Table 130. Africa Online Help Desk, by Type USD Million (2021-2026)
  • Table 131. Africa Online Help Desk, by Application USD Million (2021-2026)
  • Table 132. North America Online Help Desk, by Country USD Million (2021-2026)
  • Table 133. North America Online Help Desk, by Type USD Million (2021-2026)
  • Table 134. North America Online Help Desk, by Application USD Million (2021-2026)
  • Table 135. United States Online Help Desk, by Type USD Million (2021-2026)
  • Table 136. United States Online Help Desk, by Application USD Million (2021-2026)
  • Table 137. Canada Online Help Desk, by Type USD Million (2021-2026)
  • Table 138. Canada Online Help Desk, by Application USD Million (2021-2026)
  • Table 139. Mexico Online Help Desk, by Type USD Million (2021-2026)
  • Table 140. Mexico Online Help Desk, by Application USD Million (2021-2026)
  • Table 141. Research Programs/Design for This Report
  • Table 142. Key Data Information from Secondary Sources
  • Table 143. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Online Help Desk: by Type USD Million (2015-2020)
  • Figure 5. Global Online Help Desk: by Application USD Million (2015-2020)
  • Figure 6. South America Online Help Desk Share (%), by Country
  • Figure 7. Asia Pacific Online Help Desk Share (%), by Country
  • Figure 8. Europe Online Help Desk Share (%), by Country
  • Figure 9. MEA Online Help Desk Share (%), by Country
  • Figure 10. North America Online Help Desk Share (%), by Country
  • Figure 11. Global Online Help Desk share by Players 2020 (%)
  • Figure 12. Global Online Help Desk share by Players (Top 3) 2020(%)
  • Figure 13. BCG Matrix for key Companies
  • Figure 14. Zendesk (United States) Revenue, Net Income and Gross profit
  • Figure 15. Zendesk (United States) Revenue: by Geography 2020
  • Figure 16. Groove (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 17. Groove (United Kingdom) Revenue: by Geography 2020
  • Figure 18. HappyFox (United States) Revenue, Net Income and Gross profit
  • Figure 19. HappyFox (United States) Revenue: by Geography 2020
  • Figure 20. Freshdesk (United States) Revenue, Net Income and Gross profit
  • Figure 21. Freshdesk (United States) Revenue: by Geography 2020
  • Figure 22. Atlassian (Australia) Revenue, Net Income and Gross profit
  • Figure 23. Atlassian (Australia) Revenue: by Geography 2020
  • Figure 24. Zoho Corporation (United States) Revenue, Net Income and Gross profit
  • Figure 25. Zoho Corporation (United States) Revenue: by Geography 2020
  • Figure 26. Global Online Help Desk: by Type USD Million (2021-2026)
  • Figure 27. Global Online Help Desk: by Application USD Million (2021-2026)
  • Figure 28. South America Online Help Desk Share (%), by Country
  • Figure 29. Asia Pacific Online Help Desk Share (%), by Country
  • Figure 30. Europe Online Help Desk Share (%), by Country
  • Figure 31. MEA Online Help Desk Share (%), by Country
  • Figure 32. North America Online Help Desk Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Zendesk (United States)
  • Groove (United Kingdom)
  • HappyFox (United States)
  • Freshdesk (United States)
  • Atlassian (Australia)
  • Zoho Corporation (United States)
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Jun 2021 210 Pages 73 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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