Cloud IT Service Management (ITSM) Market Scope
Information Technology Service Management (ITSM) is a set of well-defined services that focus on the management of IT infrastructure, components, business applications, and associated processes. The Cloud ITSM provides a cost-effective, reliable, scalable, and secure solution that can be used by state agencies to manage incidents, service requests, problems, and changes in support of customers and lines of business. The growing adoption of cloud technology worldwide has driven the market demand for cloud IT Service Management (ITSM).
According to AMA, the Global Cloud IT Service Management (ITSM) market is expected to see growth rate of 19.82%
Research Analyst at AMA estimates that North America and Europe Players will contribute to the maximum growth of Global Cloud IT Service Management (ITSM) market throughout the predicted period.
ServiceNow (United States), HPE (United States), IBM (United States), BMC Software (United States), CA Technologies (United States), Cherwell Software (United States), Ivanti (United States), Citrix Systems (United States), Hornbill (United Kingdom), Axios Systems (United States), Efecte (Finland), ManageEngine (United States), EasyVista (United States), Atlassian (Australia), Alemba (United Kingdom), SysAid (Israel), Microsoft (United States), LogMein (United States), Micro Focus (United Kingdom) and Freshworks (United States) are some of the key players that are part of study coverage.
About Approach
The research aims to propose a patent-based approach in searching for potential technology partners as a supporting tool for enabling open innovation. The study also proposes a systematic searching process of technology partners as a
preliminary step to select the emerging and key players that are involved in implementing market estimations. While patent analysis is employed to overcome the aforementioned data- and process-related limitations, as expenses occurred in that technology allows us to estimate the market size by evolving segments as target market from total available market.
Segmentation Overview
The study have segmented the market of Global Cloud IT Service Management (ITSM) market and Region with country level break-up.
On the basis of geography, the market of Cloud IT Service Management (ITSM) has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).
Market Trend
- Trend for Build Your Own Device (BYOD)
Market Drivers
- Automate Time-Consuming IT Processes to Speed up Service Delivery
- Integration of AI-Enabled Tools with ITSM Solutions
Opportunities
- Increasing the Adoption of Self-Service
- Growing Demand for Cloud ITSM among Small & Medium Businesses
- Increasing Mobile Workforce
Restraints
- Security and Privacy Concerns
- Integration Concerns With Traditional Architectures
Challenges
- Lack of IT Service Efficiency
- Lack of Standard Procedures
Analyst View
Cloud ITSM help IT operations teams to effectively manage increasingly complex, hybrid environments and accelerate Cloud services deliver. It provides advanced automation, performance management and orchestration capabilities. It enables companies to rapidly implement ITSM solutions and reduce the burden of monitoring, managing and performing complex upgrades.
Key Target Audience
New Entrants/Investors, Analysts and Strategic Business Planners, Cloud IT Service Management (ITSM) Manufacturer, CIOs, CTOs, IT Directors, Managers in Medium-Sized Organizations, IT Workload Specialists In Enterprise Companies and Government Regulatory and Research Organizations