Voice Analytics Voice Analytics Market

Voice Analytics Comprehensive Study by Application (Sentiment Analysis, Risk and Fraud Detection, Sales and Marketing Management, Call Monitoring, Others), Components (Solution, Professional Services, Managed Services), Organization Size (Small and Medium Sized Enterprises, Large Enterprises), Deployment (Cloud, On-Premises), Verticals (Telecommunication, Banking, Financial Services, and Insurance, Healthcare, Retail and Ecommerce, Government and Defense, Others) Players and Region - Voice Analytics Market Outlook to 2027

Voice Analytics Market by XX Submarkets | Forecast Years 2022-2027  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
Market Overview:
Voice analytics is the process of analyzing voice and record a spoken conversation. It gathers customer information, improves communication and future interaction. Various industries such as insurance, technology, financial services, and healthcare are leveraging this technology to generate customer needs.



AttributesDetails
Study Period2017-2027
Base Year2021
Forecast Period2022-2027
Historical Period2017-2021
UnitValue (USD Million)
Key Companies ProfiledVerint Systems (United States), ThoughtSpot (United States), NICE (Israel), Talkdesk (United States), Avaya (United States), Beyond Verbal (Israel), Uniphore (India), Calabrio (United States), VoiceSense (Israel), VoiceBase (United States), SESTEK (Turkey) and RankMiner (United States)
Customization ScopeAvail customization with purchase of this report. Add or modify country, region or narrow down segments in the final scope subject to feasibility


AMA Research follows a focused and realistic research framework that provides the ability to study the crucial market dynamics of major and emerging geographies across the world. Moreover, an in-depth assessment is mostly conducted by our analysts on geographical regions to provide clients and businesses the opportunity to dominate in niche markets and expand in emerging markets across the globe. This market research study also showcases the spontaneously changing Players landscape impacting the growth of the market. Furthermore, our market researchers extensively analyze the products and services offered by multiple players competing to increase their market share and presence.

Key Players of Voice Analytics Market Study:
Verint Systems (United States), ThoughtSpot (United States), NICE (Israel), Talkdesk (United States), Avaya (United States), Beyond Verbal (Israel), Uniphore (India), Calabrio (United States), VoiceSense (Israel), VoiceBase (United States), SESTEK (Turkey) and RankMiner (United States)

Voice Analytics Market Segment Analysis
ScopeSub-Segments
Application / End UserSentiment Analysis, Risk and Fraud Detection, Sales and Marketing Management, Call Monitoring and Others
ComponentsSolution,Professional Services,Managed Services
Organization SizeSmall and Medium Sized Enterprises,Large Enterprises
DeploymentCloud,On-Premises
VerticalsTelecommunication,Banking, Financial Services, and Insurance,Healthcare,Retail and Ecommerce,Government and Defense,Others


Voice Analytics Market Changing Dynamics
AttributesDetails
Growth Drivers
  • Growing Need for Risk and Fraud Detection
  • Focus Towards Extract Insights From Customer Interactions
  • Rise in Demand to Monitor and Improve Agent Performance
Influencing Trends
  • Technology Advancement to Improve Individualized Experience
Restraints
  • Lack of Accuracy in User Authentication
  • High Cost Associated With Voice Analytics
Road Blocks / Challenges
  • Lack of Skilled Professionals
Gaps & Opportunities
  • Potential Growth in Emerging Countries


Some of the other players that are also part of study are audEERING (Germany), Invoca (United States) and Xdroid (Hungary). The Voice Analytics Voice Analytics market is gaining huge competition due to involvement of United States companies that constantly invest in research & development to meet market expectation with new innovation.

Latest Industry Highlights:
In April 2019, Verint Systems that sells software and hardware products for customer engagement management, security, surveillance, and business intelligence, offers a product designed to help companies automate input and prioritize improvements to customer experiences. This tool tracks sudden and significant changes in CX scores across channels and touchpoints and determines causes by analyzing thousands of data combinations.
In February 2019, Micro Focus announced the acquisition of Interset, a worldwide leader in security analytics software that provides highly intelligent and accurate cyber-threat protection. The addition of this predictive analytics technology adds depth to Micro Focus' Security, Risk and Government Portfolio and aligns with the company's strategy to help customers quickly and accurately validate and assess risk as they digitally transform businesses.


Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Voice Analytics Voice Analytics market.
In order to reach an exhaustive list of functional and relevant players, various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep into important geographies by players, and a thorough validation test is conducted to reach the most relevant players for survey in Voice Analytics market.
Identification of total players or companies operating in the global market which is further concentrated to fewer or most impacting players which are considered under the report’s scope. In order to make a priority list sorting is done based on revenue generated based on the latest reporting with the help of paid databases such as Factiva, Bloomberg, etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment .

This helps us to gather the data for the players’ revenue, operating cycle and expense, profit along with product or service growth, etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that include Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, Annual reports, press releases etc.

Report Objectives / Segmentation Covered

By Application
  • Sentiment Analysis
  • Risk and Fraud Detection
  • Sales and Marketing Management
  • Call Monitoring
  • Others
By Components
  • Solution
  • Professional Services
  • Managed Services

By Organization Size
  • Small and Medium Sized Enterprises
  • Large Enterprises

By Deployment
  • Cloud
  • On-Premises

By Verticals
  • Telecommunication
  • Banking, Financial Services, and Insurance
  • Healthcare
  • Retail and Ecommerce
  • Government and Defense
  • Others

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Growing Need for Risk and Fraud Detection
      • 3.2.2. Focus Towards Extract Insights From Customer Interactions
      • 3.2.3. Rise in Demand to Monitor and Improve Agent Performance
    • 3.3. Market Challenges
      • 3.3.1. Lack of Skilled Professionals
    • 3.4. Market Trends
      • 3.4.1. Technology Advancement to Improve Individualized Experience
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Voice Analytics Voice Analytics, by Application, Components, Organization Size, Deployment, Verticals and Region (value) (2016-2021)
    • 5.1. Introduction
    • 5.2. Voice Analytics Voice Analytics (Value)
      • 5.2.1. Voice Analytics Voice Analytics by: Application (Value)
        • 5.2.1.1. Sentiment Analysis
        • 5.2.1.2. Risk and Fraud Detection
        • 5.2.1.3. Sales and Marketing Management
        • 5.2.1.4. Call Monitoring
        • 5.2.1.5. Others
      • 5.2.2. Voice Analytics Voice Analytics by: Components (Value)
        • 5.2.2.1. Solution
        • 5.2.2.2. Professional Services
        • 5.2.2.3. Managed Services
      • 5.2.3. Voice Analytics Voice Analytics by: Organization Size (Value)
        • 5.2.3.1. Small and Medium Sized Enterprises
        • 5.2.3.2. Large Enterprises
      • 5.2.4. Voice Analytics Voice Analytics by: Deployment (Value)
        • 5.2.4.1. Cloud
        • 5.2.4.2. On-Premises
      • 5.2.5. Voice Analytics Voice Analytics by: Verticals (Value)
        • 5.2.5.1. Telecommunication
        • 5.2.5.2. Banking, Financial Services, and Insurance
        • 5.2.5.3. Healthcare
        • 5.2.5.4. Retail and Ecommerce
        • 5.2.5.5. Government and Defense
        • 5.2.5.6. Others
      • 5.2.6. Voice Analytics Voice Analytics Region
        • 5.2.6.1. South America
          • 5.2.6.1.1. Brazil
          • 5.2.6.1.2. Argentina
          • 5.2.6.1.3. Rest of South America
        • 5.2.6.2. Asia Pacific
          • 5.2.6.2.1. China
          • 5.2.6.2.2. Japan
          • 5.2.6.2.3. India
          • 5.2.6.2.4. South Korea
          • 5.2.6.2.5. Taiwan
          • 5.2.6.2.6. Australia
          • 5.2.6.2.7. Rest of Asia-Pacific
        • 5.2.6.3. Europe
          • 5.2.6.3.1. Germany
          • 5.2.6.3.2. France
          • 5.2.6.3.3. Italy
          • 5.2.6.3.4. United Kingdom
          • 5.2.6.3.5. Netherlands
          • 5.2.6.3.6. Rest of Europe
        • 5.2.6.4. MEA
          • 5.2.6.4.1. Middle East
          • 5.2.6.4.2. Africa
        • 5.2.6.5. North America
          • 5.2.6.5.1. United States
          • 5.2.6.5.2. Canada
          • 5.2.6.5.3. Mexico
  • 6. Voice Analytics: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2021)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Verint Systems (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. ThoughtSpot (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. NICE (Israel)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Talkdesk (United States)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Avaya (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Beyond Verbal (Israel)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Uniphore (India)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Calabrio (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. VoiceSense (Israel)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. VoiceBase (United States)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
      • 6.4.11. SESTEK (Turkey)
        • 6.4.11.1. Business Overview
        • 6.4.11.2. Products/Services Offerings
        • 6.4.11.3. Financial Analysis
        • 6.4.11.4. SWOT Analysis
      • 6.4.12. RankMiner (United States)
        • 6.4.12.1. Business Overview
        • 6.4.12.2. Products/Services Offerings
        • 6.4.12.3. Financial Analysis
        • 6.4.12.4. SWOT Analysis
  • 7. Voice Analytics Voice Analytics Sale, by Application, Components, Organization Size, Deployment, Verticals and Region (value) (2022-2027)
    • 7.1. Introduction
    • 7.2. Voice Analytics Voice Analytics (Value)
      • 7.2.1. Voice Analytics Voice Analytics by: Application (Value)
        • 7.2.1.1. Sentiment Analysis
        • 7.2.1.2. Risk and Fraud Detection
        • 7.2.1.3. Sales and Marketing Management
        • 7.2.1.4. Call Monitoring
        • 7.2.1.5. Others
      • 7.2.2. Voice Analytics Voice Analytics by: Components (Value)
        • 7.2.2.1. Solution
        • 7.2.2.2. Professional Services
        • 7.2.2.3. Managed Services
      • 7.2.3. Voice Analytics Voice Analytics by: Organization Size (Value)
        • 7.2.3.1. Small and Medium Sized Enterprises
        • 7.2.3.2. Large Enterprises
      • 7.2.4. Voice Analytics Voice Analytics by: Deployment (Value)
        • 7.2.4.1. Cloud
        • 7.2.4.2. On-Premises
      • 7.2.5. Voice Analytics Voice Analytics by: Verticals (Value)
        • 7.2.5.1. Telecommunication
        • 7.2.5.2. Banking, Financial Services, and Insurance
        • 7.2.5.3. Healthcare
        • 7.2.5.4. Retail and Ecommerce
        • 7.2.5.5. Government and Defense
        • 7.2.5.6. Others
      • 7.2.6. Voice Analytics Voice Analytics Region
        • 7.2.6.1. South America
          • 7.2.6.1.1. Brazil
          • 7.2.6.1.2. Argentina
          • 7.2.6.1.3. Rest of South America
        • 7.2.6.2. Asia Pacific
          • 7.2.6.2.1. China
          • 7.2.6.2.2. Japan
          • 7.2.6.2.3. India
          • 7.2.6.2.4. South Korea
          • 7.2.6.2.5. Taiwan
          • 7.2.6.2.6. Australia
          • 7.2.6.2.7. Rest of Asia-Pacific
        • 7.2.6.3. Europe
          • 7.2.6.3.1. Germany
          • 7.2.6.3.2. France
          • 7.2.6.3.3. Italy
          • 7.2.6.3.4. United Kingdom
          • 7.2.6.3.5. Netherlands
          • 7.2.6.3.6. Rest of Europe
        • 7.2.6.4. MEA
          • 7.2.6.4.1. Middle East
          • 7.2.6.4.2. Africa
        • 7.2.6.5. North America
          • 7.2.6.5.1. United States
          • 7.2.6.5.2. Canada
          • 7.2.6.5.3. Mexico
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Voice Analytics: by Application(USD Million)
  • Table 2. Voice Analytics Sentiment Analysis , by Region USD Million (2016-2021)
  • Table 3. Voice Analytics Risk and Fraud Detection , by Region USD Million (2016-2021)
  • Table 4. Voice Analytics Sales and Marketing Management , by Region USD Million (2016-2021)
  • Table 5. Voice Analytics Call Monitoring , by Region USD Million (2016-2021)
  • Table 6. Voice Analytics Others , by Region USD Million (2016-2021)
  • Table 7. Voice Analytics: by Components(USD Million)
  • Table 8. Voice Analytics Solution , by Region USD Million (2016-2021)
  • Table 9. Voice Analytics Professional Services , by Region USD Million (2016-2021)
  • Table 10. Voice Analytics Managed Services , by Region USD Million (2016-2021)
  • Table 11. Voice Analytics: by Organization Size(USD Million)
  • Table 12. Voice Analytics Small and Medium Sized Enterprises , by Region USD Million (2016-2021)
  • Table 13. Voice Analytics Large Enterprises , by Region USD Million (2016-2021)
  • Table 14. Voice Analytics: by Deployment(USD Million)
  • Table 15. Voice Analytics Cloud , by Region USD Million (2016-2021)
  • Table 16. Voice Analytics On-Premises , by Region USD Million (2016-2021)
  • Table 17. Voice Analytics: by Verticals(USD Million)
  • Table 18. Voice Analytics Telecommunication , by Region USD Million (2016-2021)
  • Table 19. Voice Analytics Banking, Financial Services, and Insurance , by Region USD Million (2016-2021)
  • Table 20. Voice Analytics Healthcare , by Region USD Million (2016-2021)
  • Table 21. Voice Analytics Retail and Ecommerce , by Region USD Million (2016-2021)
  • Table 22. Voice Analytics Government and Defense , by Region USD Million (2016-2021)
  • Table 23. Voice Analytics Others , by Region USD Million (2016-2021)
  • Table 24. South America Voice Analytics, by Country USD Million (2016-2021)
  • Table 25. South America Voice Analytics, by Application USD Million (2016-2021)
  • Table 26. South America Voice Analytics, by Components USD Million (2016-2021)
  • Table 27. South America Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 28. South America Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 29. South America Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 30. Brazil Voice Analytics, by Application USD Million (2016-2021)
  • Table 31. Brazil Voice Analytics, by Components USD Million (2016-2021)
  • Table 32. Brazil Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 33. Brazil Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 34. Brazil Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 35. Argentina Voice Analytics, by Application USD Million (2016-2021)
  • Table 36. Argentina Voice Analytics, by Components USD Million (2016-2021)
  • Table 37. Argentina Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 38. Argentina Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 39. Argentina Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 40. Rest of South America Voice Analytics, by Application USD Million (2016-2021)
  • Table 41. Rest of South America Voice Analytics, by Components USD Million (2016-2021)
  • Table 42. Rest of South America Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 43. Rest of South America Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 44. Rest of South America Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 45. Asia Pacific Voice Analytics, by Country USD Million (2016-2021)
  • Table 46. Asia Pacific Voice Analytics, by Application USD Million (2016-2021)
  • Table 47. Asia Pacific Voice Analytics, by Components USD Million (2016-2021)
  • Table 48. Asia Pacific Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 49. Asia Pacific Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 50. Asia Pacific Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 51. China Voice Analytics, by Application USD Million (2016-2021)
  • Table 52. China Voice Analytics, by Components USD Million (2016-2021)
  • Table 53. China Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 54. China Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 55. China Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 56. Japan Voice Analytics, by Application USD Million (2016-2021)
  • Table 57. Japan Voice Analytics, by Components USD Million (2016-2021)
  • Table 58. Japan Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 59. Japan Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 60. Japan Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 61. India Voice Analytics, by Application USD Million (2016-2021)
  • Table 62. India Voice Analytics, by Components USD Million (2016-2021)
  • Table 63. India Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 64. India Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 65. India Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 66. South Korea Voice Analytics, by Application USD Million (2016-2021)
  • Table 67. South Korea Voice Analytics, by Components USD Million (2016-2021)
  • Table 68. South Korea Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 69. South Korea Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 70. South Korea Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 71. Taiwan Voice Analytics, by Application USD Million (2016-2021)
  • Table 72. Taiwan Voice Analytics, by Components USD Million (2016-2021)
  • Table 73. Taiwan Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 74. Taiwan Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 75. Taiwan Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 76. Australia Voice Analytics, by Application USD Million (2016-2021)
  • Table 77. Australia Voice Analytics, by Components USD Million (2016-2021)
  • Table 78. Australia Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 79. Australia Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 80. Australia Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 81. Rest of Asia-Pacific Voice Analytics, by Application USD Million (2016-2021)
  • Table 82. Rest of Asia-Pacific Voice Analytics, by Components USD Million (2016-2021)
  • Table 83. Rest of Asia-Pacific Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 84. Rest of Asia-Pacific Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 85. Rest of Asia-Pacific Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 86. Europe Voice Analytics, by Country USD Million (2016-2021)
  • Table 87. Europe Voice Analytics, by Application USD Million (2016-2021)
  • Table 88. Europe Voice Analytics, by Components USD Million (2016-2021)
  • Table 89. Europe Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 90. Europe Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 91. Europe Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 92. Germany Voice Analytics, by Application USD Million (2016-2021)
  • Table 93. Germany Voice Analytics, by Components USD Million (2016-2021)
  • Table 94. Germany Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 95. Germany Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 96. Germany Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 97. France Voice Analytics, by Application USD Million (2016-2021)
  • Table 98. France Voice Analytics, by Components USD Million (2016-2021)
  • Table 99. France Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 100. France Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 101. France Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 102. Italy Voice Analytics, by Application USD Million (2016-2021)
  • Table 103. Italy Voice Analytics, by Components USD Million (2016-2021)
  • Table 104. Italy Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 105. Italy Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 106. Italy Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 107. United Kingdom Voice Analytics, by Application USD Million (2016-2021)
  • Table 108. United Kingdom Voice Analytics, by Components USD Million (2016-2021)
  • Table 109. United Kingdom Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 110. United Kingdom Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 111. United Kingdom Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 112. Netherlands Voice Analytics, by Application USD Million (2016-2021)
  • Table 113. Netherlands Voice Analytics, by Components USD Million (2016-2021)
  • Table 114. Netherlands Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 115. Netherlands Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 116. Netherlands Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 117. Rest of Europe Voice Analytics, by Application USD Million (2016-2021)
  • Table 118. Rest of Europe Voice Analytics, by Components USD Million (2016-2021)
  • Table 119. Rest of Europe Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 120. Rest of Europe Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 121. Rest of Europe Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 122. MEA Voice Analytics, by Country USD Million (2016-2021)
  • Table 123. MEA Voice Analytics, by Application USD Million (2016-2021)
  • Table 124. MEA Voice Analytics, by Components USD Million (2016-2021)
  • Table 125. MEA Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 126. MEA Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 127. MEA Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 128. Middle East Voice Analytics, by Application USD Million (2016-2021)
  • Table 129. Middle East Voice Analytics, by Components USD Million (2016-2021)
  • Table 130. Middle East Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 131. Middle East Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 132. Middle East Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 133. Africa Voice Analytics, by Application USD Million (2016-2021)
  • Table 134. Africa Voice Analytics, by Components USD Million (2016-2021)
  • Table 135. Africa Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 136. Africa Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 137. Africa Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 138. North America Voice Analytics, by Country USD Million (2016-2021)
  • Table 139. North America Voice Analytics, by Application USD Million (2016-2021)
  • Table 140. North America Voice Analytics, by Components USD Million (2016-2021)
  • Table 141. North America Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 142. North America Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 143. North America Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 144. United States Voice Analytics, by Application USD Million (2016-2021)
  • Table 145. United States Voice Analytics, by Components USD Million (2016-2021)
  • Table 146. United States Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 147. United States Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 148. United States Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 149. Canada Voice Analytics, by Application USD Million (2016-2021)
  • Table 150. Canada Voice Analytics, by Components USD Million (2016-2021)
  • Table 151. Canada Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 152. Canada Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 153. Canada Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 154. Mexico Voice Analytics, by Application USD Million (2016-2021)
  • Table 155. Mexico Voice Analytics, by Components USD Million (2016-2021)
  • Table 156. Mexico Voice Analytics, by Organization Size USD Million (2016-2021)
  • Table 157. Mexico Voice Analytics, by Deployment USD Million (2016-2021)
  • Table 158. Mexico Voice Analytics, by Verticals USD Million (2016-2021)
  • Table 159. Company Basic Information, Sales Area and Its Competitors
  • Table 160. Company Basic Information, Sales Area and Its Competitors
  • Table 161. Company Basic Information, Sales Area and Its Competitors
  • Table 162. Company Basic Information, Sales Area and Its Competitors
  • Table 163. Company Basic Information, Sales Area and Its Competitors
  • Table 164. Company Basic Information, Sales Area and Its Competitors
  • Table 165. Company Basic Information, Sales Area and Its Competitors
  • Table 166. Company Basic Information, Sales Area and Its Competitors
  • Table 167. Company Basic Information, Sales Area and Its Competitors
  • Table 168. Company Basic Information, Sales Area and Its Competitors
  • Table 169. Company Basic Information, Sales Area and Its Competitors
  • Table 170. Company Basic Information, Sales Area and Its Competitors
  • Table 171. Voice Analytics: by Application(USD Million)
  • Table 172. Voice Analytics Sentiment Analysis , by Region USD Million (2022-2027)
  • Table 173. Voice Analytics Risk and Fraud Detection , by Region USD Million (2022-2027)
  • Table 174. Voice Analytics Sales and Marketing Management , by Region USD Million (2022-2027)
  • Table 175. Voice Analytics Call Monitoring , by Region USD Million (2022-2027)
  • Table 176. Voice Analytics Others , by Region USD Million (2022-2027)
  • Table 177. Voice Analytics: by Components(USD Million)
  • Table 178. Voice Analytics Solution , by Region USD Million (2022-2027)
  • Table 179. Voice Analytics Professional Services , by Region USD Million (2022-2027)
  • Table 180. Voice Analytics Managed Services , by Region USD Million (2022-2027)
  • Table 181. Voice Analytics: by Organization Size(USD Million)
  • Table 182. Voice Analytics Small and Medium Sized Enterprises , by Region USD Million (2022-2027)
  • Table 183. Voice Analytics Large Enterprises , by Region USD Million (2022-2027)
  • Table 184. Voice Analytics: by Deployment(USD Million)
  • Table 185. Voice Analytics Cloud , by Region USD Million (2022-2027)
  • Table 186. Voice Analytics On-Premises , by Region USD Million (2022-2027)
  • Table 187. Voice Analytics: by Verticals(USD Million)
  • Table 188. Voice Analytics Telecommunication , by Region USD Million (2022-2027)
  • Table 189. Voice Analytics Banking, Financial Services, and Insurance , by Region USD Million (2022-2027)
  • Table 190. Voice Analytics Healthcare , by Region USD Million (2022-2027)
  • Table 191. Voice Analytics Retail and Ecommerce , by Region USD Million (2022-2027)
  • Table 192. Voice Analytics Government and Defense , by Region USD Million (2022-2027)
  • Table 193. Voice Analytics Others , by Region USD Million (2022-2027)
  • Table 194. South America Voice Analytics, by Country USD Million (2022-2027)
  • Table 195. South America Voice Analytics, by Application USD Million (2022-2027)
  • Table 196. South America Voice Analytics, by Components USD Million (2022-2027)
  • Table 197. South America Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 198. South America Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 199. South America Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 200. Brazil Voice Analytics, by Application USD Million (2022-2027)
  • Table 201. Brazil Voice Analytics, by Components USD Million (2022-2027)
  • Table 202. Brazil Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 203. Brazil Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 204. Brazil Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 205. Argentina Voice Analytics, by Application USD Million (2022-2027)
  • Table 206. Argentina Voice Analytics, by Components USD Million (2022-2027)
  • Table 207. Argentina Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 208. Argentina Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 209. Argentina Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 210. Rest of South America Voice Analytics, by Application USD Million (2022-2027)
  • Table 211. Rest of South America Voice Analytics, by Components USD Million (2022-2027)
  • Table 212. Rest of South America Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 213. Rest of South America Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 214. Rest of South America Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 215. Asia Pacific Voice Analytics, by Country USD Million (2022-2027)
  • Table 216. Asia Pacific Voice Analytics, by Application USD Million (2022-2027)
  • Table 217. Asia Pacific Voice Analytics, by Components USD Million (2022-2027)
  • Table 218. Asia Pacific Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 219. Asia Pacific Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 220. Asia Pacific Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 221. China Voice Analytics, by Application USD Million (2022-2027)
  • Table 222. China Voice Analytics, by Components USD Million (2022-2027)
  • Table 223. China Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 224. China Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 225. China Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 226. Japan Voice Analytics, by Application USD Million (2022-2027)
  • Table 227. Japan Voice Analytics, by Components USD Million (2022-2027)
  • Table 228. Japan Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 229. Japan Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 230. Japan Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 231. India Voice Analytics, by Application USD Million (2022-2027)
  • Table 232. India Voice Analytics, by Components USD Million (2022-2027)
  • Table 233. India Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 234. India Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 235. India Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 236. South Korea Voice Analytics, by Application USD Million (2022-2027)
  • Table 237. South Korea Voice Analytics, by Components USD Million (2022-2027)
  • Table 238. South Korea Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 239. South Korea Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 240. South Korea Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 241. Taiwan Voice Analytics, by Application USD Million (2022-2027)
  • Table 242. Taiwan Voice Analytics, by Components USD Million (2022-2027)
  • Table 243. Taiwan Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 244. Taiwan Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 245. Taiwan Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 246. Australia Voice Analytics, by Application USD Million (2022-2027)
  • Table 247. Australia Voice Analytics, by Components USD Million (2022-2027)
  • Table 248. Australia Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 249. Australia Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 250. Australia Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 251. Rest of Asia-Pacific Voice Analytics, by Application USD Million (2022-2027)
  • Table 252. Rest of Asia-Pacific Voice Analytics, by Components USD Million (2022-2027)
  • Table 253. Rest of Asia-Pacific Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 254. Rest of Asia-Pacific Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 255. Rest of Asia-Pacific Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 256. Europe Voice Analytics, by Country USD Million (2022-2027)
  • Table 257. Europe Voice Analytics, by Application USD Million (2022-2027)
  • Table 258. Europe Voice Analytics, by Components USD Million (2022-2027)
  • Table 259. Europe Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 260. Europe Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 261. Europe Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 262. Germany Voice Analytics, by Application USD Million (2022-2027)
  • Table 263. Germany Voice Analytics, by Components USD Million (2022-2027)
  • Table 264. Germany Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 265. Germany Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 266. Germany Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 267. France Voice Analytics, by Application USD Million (2022-2027)
  • Table 268. France Voice Analytics, by Components USD Million (2022-2027)
  • Table 269. France Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 270. France Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 271. France Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 272. Italy Voice Analytics, by Application USD Million (2022-2027)
  • Table 273. Italy Voice Analytics, by Components USD Million (2022-2027)
  • Table 274. Italy Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 275. Italy Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 276. Italy Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 277. United Kingdom Voice Analytics, by Application USD Million (2022-2027)
  • Table 278. United Kingdom Voice Analytics, by Components USD Million (2022-2027)
  • Table 279. United Kingdom Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 280. United Kingdom Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 281. United Kingdom Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 282. Netherlands Voice Analytics, by Application USD Million (2022-2027)
  • Table 283. Netherlands Voice Analytics, by Components USD Million (2022-2027)
  • Table 284. Netherlands Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 285. Netherlands Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 286. Netherlands Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 287. Rest of Europe Voice Analytics, by Application USD Million (2022-2027)
  • Table 288. Rest of Europe Voice Analytics, by Components USD Million (2022-2027)
  • Table 289. Rest of Europe Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 290. Rest of Europe Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 291. Rest of Europe Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 292. MEA Voice Analytics, by Country USD Million (2022-2027)
  • Table 293. MEA Voice Analytics, by Application USD Million (2022-2027)
  • Table 294. MEA Voice Analytics, by Components USD Million (2022-2027)
  • Table 295. MEA Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 296. MEA Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 297. MEA Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 298. Middle East Voice Analytics, by Application USD Million (2022-2027)
  • Table 299. Middle East Voice Analytics, by Components USD Million (2022-2027)
  • Table 300. Middle East Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 301. Middle East Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 302. Middle East Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 303. Africa Voice Analytics, by Application USD Million (2022-2027)
  • Table 304. Africa Voice Analytics, by Components USD Million (2022-2027)
  • Table 305. Africa Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 306. Africa Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 307. Africa Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 308. North America Voice Analytics, by Country USD Million (2022-2027)
  • Table 309. North America Voice Analytics, by Application USD Million (2022-2027)
  • Table 310. North America Voice Analytics, by Components USD Million (2022-2027)
  • Table 311. North America Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 312. North America Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 313. North America Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 314. United States Voice Analytics, by Application USD Million (2022-2027)
  • Table 315. United States Voice Analytics, by Components USD Million (2022-2027)
  • Table 316. United States Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 317. United States Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 318. United States Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 319. Canada Voice Analytics, by Application USD Million (2022-2027)
  • Table 320. Canada Voice Analytics, by Components USD Million (2022-2027)
  • Table 321. Canada Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 322. Canada Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 323. Canada Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 324. Mexico Voice Analytics, by Application USD Million (2022-2027)
  • Table 325. Mexico Voice Analytics, by Components USD Million (2022-2027)
  • Table 326. Mexico Voice Analytics, by Organization Size USD Million (2022-2027)
  • Table 327. Mexico Voice Analytics, by Deployment USD Million (2022-2027)
  • Table 328. Mexico Voice Analytics, by Verticals USD Million (2022-2027)
  • Table 329. Research Programs/Design for This Report
  • Table 330. Key Data Information from Secondary Sources
  • Table 331. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Voice Analytics Voice Analytics: by Application USD Million (2016-2021)
  • Figure 5. Voice Analytics Voice Analytics: by Components USD Million (2016-2021)
  • Figure 6. Voice Analytics Voice Analytics: by Organization Size USD Million (2016-2021)
  • Figure 7. Voice Analytics Voice Analytics: by Deployment USD Million (2016-2021)
  • Figure 8. Voice Analytics Voice Analytics: by Verticals USD Million (2016-2021)
  • Figure 9. South America Voice Analytics Share (%), by Country
  • Figure 10. Asia Pacific Voice Analytics Share (%), by Country
  • Figure 11. Europe Voice Analytics Share (%), by Country
  • Figure 12. MEA Voice Analytics Share (%), by Country
  • Figure 13. North America Voice Analytics Share (%), by Country
  • Figure 14. Voice Analytics Voice Analytics share by Players 2021 (%)
  • Figure 15. Voice Analytics Voice Analytics share by Players (Top 3) 2021(%)
  • Figure 16. Voice Analytics Voice Analytics share by Players (Top 5) 2021(%)
  • Figure 17. BCG Matrix for key Companies
  • Figure 18. Verint Systems (United States) Revenue, Net Income and Gross profit
  • Figure 19. Verint Systems (United States) Revenue: by Geography 2021
  • Figure 20. ThoughtSpot (United States) Revenue, Net Income and Gross profit
  • Figure 21. ThoughtSpot (United States) Revenue: by Geography 2021
  • Figure 22. NICE (Israel) Revenue, Net Income and Gross profit
  • Figure 23. NICE (Israel) Revenue: by Geography 2021
  • Figure 24. Talkdesk (United States) Revenue, Net Income and Gross profit
  • Figure 25. Talkdesk (United States) Revenue: by Geography 2021
  • Figure 26. Avaya (United States) Revenue, Net Income and Gross profit
  • Figure 27. Avaya (United States) Revenue: by Geography 2021
  • Figure 28. Beyond Verbal (Israel) Revenue, Net Income and Gross profit
  • Figure 29. Beyond Verbal (Israel) Revenue: by Geography 2021
  • Figure 30. Uniphore (India) Revenue, Net Income and Gross profit
  • Figure 31. Uniphore (India) Revenue: by Geography 2021
  • Figure 32. Calabrio (United States) Revenue, Net Income and Gross profit
  • Figure 33. Calabrio (United States) Revenue: by Geography 2021
  • Figure 34. VoiceSense (Israel) Revenue, Net Income and Gross profit
  • Figure 35. VoiceSense (Israel) Revenue: by Geography 2021
  • Figure 36. VoiceBase (United States) Revenue, Net Income and Gross profit
  • Figure 37. VoiceBase (United States) Revenue: by Geography 2021
  • Figure 38. SESTEK (Turkey) Revenue, Net Income and Gross profit
  • Figure 39. SESTEK (Turkey) Revenue: by Geography 2021
  • Figure 40. RankMiner (United States) Revenue, Net Income and Gross profit
  • Figure 41. RankMiner (United States) Revenue: by Geography 2021
  • Figure 42. Voice Analytics Voice Analytics: by Application USD Million (2022-2027)
  • Figure 43. Voice Analytics Voice Analytics: by Components USD Million (2022-2027)
  • Figure 44. Voice Analytics Voice Analytics: by Organization Size USD Million (2022-2027)
  • Figure 45. Voice Analytics Voice Analytics: by Deployment USD Million (2022-2027)
  • Figure 46. Voice Analytics Voice Analytics: by Verticals USD Million (2022-2027)
  • Figure 47. South America Voice Analytics Share (%), by Country
  • Figure 48. Asia Pacific Voice Analytics Share (%), by Country
  • Figure 49. Europe Voice Analytics Share (%), by Country
  • Figure 50. MEA Voice Analytics Share (%), by Country
  • Figure 51. North America Voice Analytics Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Verint Systems (United States)
  • ThoughtSpot (United States)
  • NICE (Israel)
  • Talkdesk (United States)
  • Avaya (United States)
  • Beyond Verbal (Israel)
  • Uniphore (India)
  • Calabrio (United States)
  • VoiceSense (Israel)
  • VoiceBase (United States)
  • SESTEK (Turkey)
  • RankMiner (United States)
Additional players considered in the study are as follows:
audEERING (Germany) , Invoca (United States) , Xdroid (Hungary)
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Key Highlights of Report


Jul 2022 180 Pages 63 Tables Base Year: 2021 Coverage: 15+ Companies; 18 Countries

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Voice Analytics Voice Analytics Market Quantitative research analysis
Voice Analytics Voice Analytics Market Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

"Technology Advancement to Improve Individualized Experience" is seen as one of major influencing trends for Voice Analytics Market during projected period 2021-2027.
The Concentration Rate of Voice Analytics Voice Analytics market is highlighted using HHI Index.
United States Players will contribute the maximum growth of Voice Analytics Voice Analytics market throughout the predicted period.

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