Global Customer Success Platforms Market

Customer Success Platforms Comprehensive Study by Application (Banking, Retail and E-Commerce, Financial Services, Healthcare, Others), Components (Software, Services), Deployment (On-Premises, Cloud Based) Players and Region - Global Market Outlook to 2030

Customer Success Platforms Market by XX Submarkets | Forecast Years 2024-2030  

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  • Summary
  • Market Segments
  • Table of Content
  • List of Table & Figures
  • Players Profiled
About Customer Success Platforms
Customer success is the business practice of ensuring whether the customers have achieved their desired outcomes while using any product or service. It focuses on client management that aligns client and vendor goals for mutually beneficial outcomes. Effective Customer Success strategy usually results in decreased customer churn and improve upsell opportunities. Customer success platforms help the industry partners by not only integrating many processes but also by saving cost and improving their customer’s experience. It places actionable customer insights at your fingertips. Predictive alerts and complete health scores confirm Customer Success teams focus their attention on the accounts that need it most.

AttributesDetails
Study Period2018-2030
Base Year2023
UnitValue (USD Million)


The companies are exploring the market by adopting expansions, investments, new service launches and collaborations as their preferred strategies. The players are exploring new geographies through expansions and acquisitions to avail competitive advantage through combined synergies. Analyst at AMA Research estimates that United States Players will contribute the maximum growth to Global Customer Success Platforms market throughout the forecasted period. Established and emerging Players should take a closer view at their existing organizations and reinvent traditional business and operating models to adapt to the future.

Gainsight (United States), Natero (United States), Clientshare (United Kingdom), Akita (Ireland), Totango (United States), Amity (Canada), Strikedeck (United States), Bolstra (United States), UserIQ (United States) and AppsForOps (Australia) are some of the key players that are part of study coverage. Additionally, the Players which are also part of the research coverage are Wootric (United States), Armatic Technologies (United States), Planhat (Sweden) and Salesmachine (United States).

Segmentation Overview
AMA Research has segmented the market of Global Customer Success Platforms market by , Application (Banking, Retail and E-Commerce, Financial Services, Healthcare and Others) and Region.



On the basis of geography, the market of Customer Success Platforms has been segmented into South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico). If we see Market by Components, the sub-segment i.e. Software will boost the Customer Success Platforms market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth. If we see Market by Deployment, the sub-segment i.e. On-Premises will boost the Customer Success Platforms market. Additionally, the rising demand from SMEs and various industry verticals gives enough cushion to market growth.

Influencing Trend:
Demand for Advanced Solutions to Monitor Customer Scores

Market Growth Drivers:
Introduction of Cloud Computing in Customer Success and Growing Data Volume Due to Improved Digitalization

Challenges:
Data Security and Privacy Concerns

Restraints:
Data Aggregation and Synchronization

Opportunities:
Rising Adoption of Advanced Technologies and Increasing Investment in Customer Success Platform

Market Leaders and their expansionary development strategies
In October 2023, ChurnZero has acquired Natero, a provider of customer success content and training solutions. The deal will combine ChurnZero's predictive analytics capabilities with Natero's content and training resources to create a more holistic customer success platform.
In November 2023, ChurnZero,has launched Customer Success AI the first generative artificial intelligence (AI) built into a CSP to ideate and create customer engagements, content, and strategy ideas on demand. CS AI helps customer success teams automate tasks, improve customer engagement.


Key Target Audience
Service Provider of Customer Success Platform, Software Provider of Customer Success Platform, Network Providers and Governmental Bodies

About Approach
To evaluate and validate the market size various sources including primary and secondary analysis is utilized. AMA Research follows regulatory standards such as NAICS/SIC/ICB/TRCB, to have a better understanding of the market. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with the purpose to understand the companies positioning regarding the market value, volume, and their market share for regional as well as global.

Further to bring relevance specific to any niche market we set and apply a number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Agencies) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders, etc., and work towards appointment generation.

The primary research is performed by taking the interviews of executives of various companies dealing in the market as well as using the survey reports, research institute, and latest research reports. Meanwhile, the analyst team keeps preparing a set of questionnaires, and after getting the appointee list; the target audience is then tapped and segregated with various mediums and channels that are feasible for making connections that including email communication, telephonic, skype, LinkedIn Group & InMail, Community Forums, Community Forums, open Survey, SurveyMonkey, etc.

Report Objectives / Segmentation Covered

By Application
  • Banking
  • Retail and E-Commerce
  • Financial Services
  • Healthcare
  • Others
By Components
  • Software
  • Services

By Deployment
  • On-Premises
  • Cloud Based

By Regions
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Taiwan
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • Italy
    • United Kingdom
    • Netherlands
    • Rest of Europe
  • MEA
    • Middle East
    • Africa
  • North America
    • United States
    • Canada
    • Mexico
  • 1. Market Overview
    • 1.1. Introduction
    • 1.2. Scope/Objective of the Study
      • 1.2.1. Research Objective
  • 2. Executive Summary
    • 2.1. Introduction
  • 3. Market Dynamics
    • 3.1. Introduction
    • 3.2. Market Drivers
      • 3.2.1. Introduction of Cloud Computing in Customer Success
      • 3.2.2. Growing Data Volume Due to Improved Digitalization
    • 3.3. Market Challenges
      • 3.3.1. Data Security and Privacy Concerns
    • 3.4. Market Trends
      • 3.4.1. Demand for Advanced Solutions to Monitor Customer Scores
  • 4. Market Factor Analysis
    • 4.1. Porters Five Forces
    • 4.2. Supply/Value Chain
    • 4.3. PESTEL analysis
    • 4.4. Market Entropy
    • 4.5. Patent/Trademark Analysis
  • 5. Global Customer Success Platforms, by Application, Components, Deployment and Region (value and price ) (2018-2023)
    • 5.1. Introduction
    • 5.2. Global Customer Success Platforms (Value)
      • 5.2.1. Global Customer Success Platforms by: Application (Value)
        • 5.2.1.1. Banking
        • 5.2.1.2. Retail and E-Commerce
        • 5.2.1.3. Financial Services
        • 5.2.1.4. Healthcare
        • 5.2.1.5. Others
      • 5.2.2. Global Customer Success Platforms by: Components (Value)
        • 5.2.2.1. Software
        • 5.2.2.2. Services
      • 5.2.3. Global Customer Success Platforms by: Deployment (Value)
        • 5.2.3.1. On-Premises
        • 5.2.3.2. Cloud Based
      • 5.2.4. Global Customer Success Platforms Region
        • 5.2.4.1. South America
          • 5.2.4.1.1. Brazil
          • 5.2.4.1.2. Argentina
          • 5.2.4.1.3. Rest of South America
        • 5.2.4.2. Asia Pacific
          • 5.2.4.2.1. China
          • 5.2.4.2.2. Japan
          • 5.2.4.2.3. India
          • 5.2.4.2.4. South Korea
          • 5.2.4.2.5. Taiwan
          • 5.2.4.2.6. Australia
          • 5.2.4.2.7. Rest of Asia-Pacific
        • 5.2.4.3. Europe
          • 5.2.4.3.1. Germany
          • 5.2.4.3.2. France
          • 5.2.4.3.3. Italy
          • 5.2.4.3.4. United Kingdom
          • 5.2.4.3.5. Netherlands
          • 5.2.4.3.6. Rest of Europe
        • 5.2.4.4. MEA
          • 5.2.4.4.1. Middle East
          • 5.2.4.4.2. Africa
        • 5.2.4.5. North America
          • 5.2.4.5.1. United States
          • 5.2.4.5.2. Canada
          • 5.2.4.5.3. Mexico
    • 5.3. Global Customer Success Platforms (Price)
  • 6. Customer Success Platforms: Manufacturers/Players Analysis
    • 6.1. Competitive Landscape
      • 6.1.1. Market Share Analysis
        • 6.1.1.1. Top 3
        • 6.1.1.2. Top 5
    • 6.2. Peer Group Analysis (2023)
    • 6.3. BCG Matrix
    • 6.4. Company Profile
      • 6.4.1. Gainsight (United States)
        • 6.4.1.1. Business Overview
        • 6.4.1.2. Products/Services Offerings
        • 6.4.1.3. Financial Analysis
        • 6.4.1.4. SWOT Analysis
      • 6.4.2. Natero (United States)
        • 6.4.2.1. Business Overview
        • 6.4.2.2. Products/Services Offerings
        • 6.4.2.3. Financial Analysis
        • 6.4.2.4. SWOT Analysis
      • 6.4.3. Clientshare (United Kingdom)
        • 6.4.3.1. Business Overview
        • 6.4.3.2. Products/Services Offerings
        • 6.4.3.3. Financial Analysis
        • 6.4.3.4. SWOT Analysis
      • 6.4.4. Akita (Ireland)
        • 6.4.4.1. Business Overview
        • 6.4.4.2. Products/Services Offerings
        • 6.4.4.3. Financial Analysis
        • 6.4.4.4. SWOT Analysis
      • 6.4.5. Totango (United States)
        • 6.4.5.1. Business Overview
        • 6.4.5.2. Products/Services Offerings
        • 6.4.5.3. Financial Analysis
        • 6.4.5.4. SWOT Analysis
      • 6.4.6. Amity (Canada)
        • 6.4.6.1. Business Overview
        • 6.4.6.2. Products/Services Offerings
        • 6.4.6.3. Financial Analysis
        • 6.4.6.4. SWOT Analysis
      • 6.4.7. Strikedeck (United States)
        • 6.4.7.1. Business Overview
        • 6.4.7.2. Products/Services Offerings
        • 6.4.7.3. Financial Analysis
        • 6.4.7.4. SWOT Analysis
      • 6.4.8. Bolstra (United States)
        • 6.4.8.1. Business Overview
        • 6.4.8.2. Products/Services Offerings
        • 6.4.8.3. Financial Analysis
        • 6.4.8.4. SWOT Analysis
      • 6.4.9. UserIQ (United States)
        • 6.4.9.1. Business Overview
        • 6.4.9.2. Products/Services Offerings
        • 6.4.9.3. Financial Analysis
        • 6.4.9.4. SWOT Analysis
      • 6.4.10. AppsForOps (Australia)
        • 6.4.10.1. Business Overview
        • 6.4.10.2. Products/Services Offerings
        • 6.4.10.3. Financial Analysis
        • 6.4.10.4. SWOT Analysis
  • 7. Global Customer Success Platforms Sale, by Application, Components, Deployment and Region (value and price ) (2025-2030)
    • 7.1. Introduction
    • 7.2. Global Customer Success Platforms (Value)
      • 7.2.1. Global Customer Success Platforms by: Application (Value)
        • 7.2.1.1. Banking
        • 7.2.1.2. Retail and E-Commerce
        • 7.2.1.3. Financial Services
        • 7.2.1.4. Healthcare
        • 7.2.1.5. Others
      • 7.2.2. Global Customer Success Platforms by: Components (Value)
        • 7.2.2.1. Software
        • 7.2.2.2. Services
      • 7.2.3. Global Customer Success Platforms by: Deployment (Value)
        • 7.2.3.1. On-Premises
        • 7.2.3.2. Cloud Based
      • 7.2.4. Global Customer Success Platforms Region
        • 7.2.4.1. South America
          • 7.2.4.1.1. Brazil
          • 7.2.4.1.2. Argentina
          • 7.2.4.1.3. Rest of South America
        • 7.2.4.2. Asia Pacific
          • 7.2.4.2.1. China
          • 7.2.4.2.2. Japan
          • 7.2.4.2.3. India
          • 7.2.4.2.4. South Korea
          • 7.2.4.2.5. Taiwan
          • 7.2.4.2.6. Australia
          • 7.2.4.2.7. Rest of Asia-Pacific
        • 7.2.4.3. Europe
          • 7.2.4.3.1. Germany
          • 7.2.4.3.2. France
          • 7.2.4.3.3. Italy
          • 7.2.4.3.4. United Kingdom
          • 7.2.4.3.5. Netherlands
          • 7.2.4.3.6. Rest of Europe
        • 7.2.4.4. MEA
          • 7.2.4.4.1. Middle East
          • 7.2.4.4.2. Africa
        • 7.2.4.5. North America
          • 7.2.4.5.1. United States
          • 7.2.4.5.2. Canada
          • 7.2.4.5.3. Mexico
    • 7.3. Global Customer Success Platforms (Price)
  • 8. Appendix
    • 8.1. Acronyms
  • 9. Methodology and Data Source
    • 9.1. Methodology/Research Approach
      • 9.1.1. Research Programs/Design
      • 9.1.2. Market Size Estimation
      • 9.1.3. Market Breakdown and Data Triangulation
    • 9.2. Data Source
      • 9.2.1. Secondary Sources
      • 9.2.2. Primary Sources
    • 9.3. Disclaimer
List of Tables
  • Table 1. Customer Success Platforms: by Application(USD Million)
  • Table 2. Customer Success Platforms Banking , by Region USD Million (2018-2023)
  • Table 3. Customer Success Platforms Retail and E-Commerce , by Region USD Million (2018-2023)
  • Table 4. Customer Success Platforms Financial Services , by Region USD Million (2018-2023)
  • Table 5. Customer Success Platforms Healthcare , by Region USD Million (2018-2023)
  • Table 6. Customer Success Platforms Others , by Region USD Million (2018-2023)
  • Table 7. Customer Success Platforms: by Components(USD Million)
  • Table 8. Customer Success Platforms Software , by Region USD Million (2018-2023)
  • Table 9. Customer Success Platforms Services , by Region USD Million (2018-2023)
  • Table 10. Customer Success Platforms: by Deployment(USD Million)
  • Table 11. Customer Success Platforms On-Premises , by Region USD Million (2018-2023)
  • Table 12. Customer Success Platforms Cloud Based , by Region USD Million (2018-2023)
  • Table 13. South America Customer Success Platforms, by Country USD Million (2018-2023)
  • Table 14. South America Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 15. South America Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 16. South America Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 17. Brazil Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 18. Brazil Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 19. Brazil Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 20. Argentina Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 21. Argentina Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 22. Argentina Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 23. Rest of South America Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 24. Rest of South America Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 25. Rest of South America Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 26. Asia Pacific Customer Success Platforms, by Country USD Million (2018-2023)
  • Table 27. Asia Pacific Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 28. Asia Pacific Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 29. Asia Pacific Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 30. China Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 31. China Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 32. China Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 33. Japan Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 34. Japan Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 35. Japan Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 36. India Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 37. India Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 38. India Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 39. South Korea Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 40. South Korea Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 41. South Korea Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 42. Taiwan Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 43. Taiwan Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 44. Taiwan Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 45. Australia Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 46. Australia Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 47. Australia Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 48. Rest of Asia-Pacific Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 49. Rest of Asia-Pacific Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 50. Rest of Asia-Pacific Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 51. Europe Customer Success Platforms, by Country USD Million (2018-2023)
  • Table 52. Europe Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 53. Europe Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 54. Europe Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 55. Germany Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 56. Germany Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 57. Germany Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 58. France Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 59. France Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 60. France Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 61. Italy Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 62. Italy Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 63. Italy Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 64. United Kingdom Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 65. United Kingdom Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 66. United Kingdom Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 67. Netherlands Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 68. Netherlands Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 69. Netherlands Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 70. Rest of Europe Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 71. Rest of Europe Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 72. Rest of Europe Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 73. MEA Customer Success Platforms, by Country USD Million (2018-2023)
  • Table 74. MEA Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 75. MEA Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 76. MEA Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 77. Middle East Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 78. Middle East Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 79. Middle East Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 80. Africa Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 81. Africa Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 82. Africa Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 83. North America Customer Success Platforms, by Country USD Million (2018-2023)
  • Table 84. North America Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 85. North America Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 86. North America Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 87. United States Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 88. United States Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 89. United States Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 90. Canada Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 91. Canada Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 92. Canada Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 93. Mexico Customer Success Platforms, by Application USD Million (2018-2023)
  • Table 94. Mexico Customer Success Platforms, by Components USD Million (2018-2023)
  • Table 95. Mexico Customer Success Platforms, by Deployment USD Million (2018-2023)
  • Table 96. Company Basic Information, Sales Area and Its Competitors
  • Table 97. Company Basic Information, Sales Area and Its Competitors
  • Table 98. Company Basic Information, Sales Area and Its Competitors
  • Table 99. Company Basic Information, Sales Area and Its Competitors
  • Table 100. Company Basic Information, Sales Area and Its Competitors
  • Table 101. Company Basic Information, Sales Area and Its Competitors
  • Table 102. Company Basic Information, Sales Area and Its Competitors
  • Table 103. Company Basic Information, Sales Area and Its Competitors
  • Table 104. Company Basic Information, Sales Area and Its Competitors
  • Table 105. Company Basic Information, Sales Area and Its Competitors
  • Table 106. Customer Success Platforms: by Application(USD Million)
  • Table 107. Customer Success Platforms Banking , by Region USD Million (2025-2030)
  • Table 108. Customer Success Platforms Retail and E-Commerce , by Region USD Million (2025-2030)
  • Table 109. Customer Success Platforms Financial Services , by Region USD Million (2025-2030)
  • Table 110. Customer Success Platforms Healthcare , by Region USD Million (2025-2030)
  • Table 111. Customer Success Platforms Others , by Region USD Million (2025-2030)
  • Table 112. Customer Success Platforms: by Components(USD Million)
  • Table 113. Customer Success Platforms Software , by Region USD Million (2025-2030)
  • Table 114. Customer Success Platforms Services , by Region USD Million (2025-2030)
  • Table 115. Customer Success Platforms: by Deployment(USD Million)
  • Table 116. Customer Success Platforms On-Premises , by Region USD Million (2025-2030)
  • Table 117. Customer Success Platforms Cloud Based , by Region USD Million (2025-2030)
  • Table 118. South America Customer Success Platforms, by Country USD Million (2025-2030)
  • Table 119. South America Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 120. South America Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 121. South America Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 122. Brazil Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 123. Brazil Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 124. Brazil Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 125. Argentina Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 126. Argentina Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 127. Argentina Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 128. Rest of South America Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 129. Rest of South America Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 130. Rest of South America Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 131. Asia Pacific Customer Success Platforms, by Country USD Million (2025-2030)
  • Table 132. Asia Pacific Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 133. Asia Pacific Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 134. Asia Pacific Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 135. China Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 136. China Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 137. China Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 138. Japan Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 139. Japan Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 140. Japan Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 141. India Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 142. India Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 143. India Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 144. South Korea Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 145. South Korea Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 146. South Korea Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 147. Taiwan Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 148. Taiwan Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 149. Taiwan Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 150. Australia Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 151. Australia Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 152. Australia Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 153. Rest of Asia-Pacific Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 154. Rest of Asia-Pacific Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 155. Rest of Asia-Pacific Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 156. Europe Customer Success Platforms, by Country USD Million (2025-2030)
  • Table 157. Europe Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 158. Europe Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 159. Europe Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 160. Germany Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 161. Germany Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 162. Germany Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 163. France Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 164. France Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 165. France Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 166. Italy Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 167. Italy Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 168. Italy Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 169. United Kingdom Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 170. United Kingdom Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 171. United Kingdom Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 172. Netherlands Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 173. Netherlands Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 174. Netherlands Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 175. Rest of Europe Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 176. Rest of Europe Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 177. Rest of Europe Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 178. MEA Customer Success Platforms, by Country USD Million (2025-2030)
  • Table 179. MEA Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 180. MEA Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 181. MEA Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 182. Middle East Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 183. Middle East Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 184. Middle East Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 185. Africa Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 186. Africa Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 187. Africa Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 188. North America Customer Success Platforms, by Country USD Million (2025-2030)
  • Table 189. North America Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 190. North America Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 191. North America Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 192. United States Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 193. United States Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 194. United States Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 195. Canada Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 196. Canada Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 197. Canada Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 198. Mexico Customer Success Platforms, by Application USD Million (2025-2030)
  • Table 199. Mexico Customer Success Platforms, by Components USD Million (2025-2030)
  • Table 200. Mexico Customer Success Platforms, by Deployment USD Million (2025-2030)
  • Table 201. Research Programs/Design for This Report
  • Table 202. Key Data Information from Secondary Sources
  • Table 203. Key Data Information from Primary Sources
List of Figures
  • Figure 1. Porters Five Forces
  • Figure 2. Supply/Value Chain
  • Figure 3. PESTEL analysis
  • Figure 4. Global Customer Success Platforms: by Application USD Million (2018-2023)
  • Figure 5. Global Customer Success Platforms: by Components USD Million (2018-2023)
  • Figure 6. Global Customer Success Platforms: by Deployment USD Million (2018-2023)
  • Figure 7. South America Customer Success Platforms Share (%), by Country
  • Figure 8. Asia Pacific Customer Success Platforms Share (%), by Country
  • Figure 9. Europe Customer Success Platforms Share (%), by Country
  • Figure 10. MEA Customer Success Platforms Share (%), by Country
  • Figure 11. North America Customer Success Platforms Share (%), by Country
  • Figure 12. Global Customer Success Platforms share by Players 2023 (%)
  • Figure 13. Global Customer Success Platforms share by Players (Top 3) 2023(%)
  • Figure 14. Global Customer Success Platforms share by Players (Top 5) 2023(%)
  • Figure 15. BCG Matrix for key Companies
  • Figure 16. Gainsight (United States) Revenue, Net Income and Gross profit
  • Figure 17. Gainsight (United States) Revenue: by Geography 2023
  • Figure 18. Natero (United States) Revenue, Net Income and Gross profit
  • Figure 19. Natero (United States) Revenue: by Geography 2023
  • Figure 20. Clientshare (United Kingdom) Revenue, Net Income and Gross profit
  • Figure 21. Clientshare (United Kingdom) Revenue: by Geography 2023
  • Figure 22. Akita (Ireland) Revenue, Net Income and Gross profit
  • Figure 23. Akita (Ireland) Revenue: by Geography 2023
  • Figure 24. Totango (United States) Revenue, Net Income and Gross profit
  • Figure 25. Totango (United States) Revenue: by Geography 2023
  • Figure 26. Amity (Canada) Revenue, Net Income and Gross profit
  • Figure 27. Amity (Canada) Revenue: by Geography 2023
  • Figure 28. Strikedeck (United States) Revenue, Net Income and Gross profit
  • Figure 29. Strikedeck (United States) Revenue: by Geography 2023
  • Figure 30. Bolstra (United States) Revenue, Net Income and Gross profit
  • Figure 31. Bolstra (United States) Revenue: by Geography 2023
  • Figure 32. UserIQ (United States) Revenue, Net Income and Gross profit
  • Figure 33. UserIQ (United States) Revenue: by Geography 2023
  • Figure 34. AppsForOps (Australia) Revenue, Net Income and Gross profit
  • Figure 35. AppsForOps (Australia) Revenue: by Geography 2023
  • Figure 36. Global Customer Success Platforms: by Application USD Million (2025-2030)
  • Figure 37. Global Customer Success Platforms: by Components USD Million (2025-2030)
  • Figure 38. Global Customer Success Platforms: by Deployment USD Million (2025-2030)
  • Figure 39. South America Customer Success Platforms Share (%), by Country
  • Figure 40. Asia Pacific Customer Success Platforms Share (%), by Country
  • Figure 41. Europe Customer Success Platforms Share (%), by Country
  • Figure 42. MEA Customer Success Platforms Share (%), by Country
  • Figure 43. North America Customer Success Platforms Share (%), by Country
List of companies from research coverage that are profiled in the study
  • Gainsight (United States)
  • Natero (United States)
  • Clientshare (United Kingdom)
  • Akita (Ireland)
  • Totango (United States)
  • Amity (Canada)
  • Strikedeck (United States)
  • Bolstra (United States)
  • UserIQ (United States)
  • AppsForOps (Australia)
Additional players considered in the study are as follows:
Wootric (United States) , Armatic Technologies (United States) , Planhat (Sweden) , Salesmachine (United States)
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Key Highlights of Report


Aug 2024 207 Pages 85 Tables Base Year: 2023 Coverage: 15+ Companies; 18 Countries

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Global Customer Success Platforms Market Quantitative research analysis
Global Customer Success Platforms Market Qualitative Industry Analysis
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Frequently Asked Questions (FAQ):

The standard version of the report profiles players such as Gainsight (United States), Natero (United States), Clientshare (United Kingdom), Akita (Ireland), Totango (United States), Amity (Canada), Strikedeck (United States), Bolstra (United States), UserIQ (United States) and AppsForOps (Australia) etc.
The Study can be customized subject to feasibility and data availability. Please connect with our sales representative for further information.
"Demand for Advanced Solutions to Monitor Customer Scores" is seen as one of major influencing trends for Customer Success Platforms Market during projected period 2023-2030.
The Customer Success Platforms market study includes a random mix of players, including both market leaders and some top growing emerging players. Connect with our sales executive to get a complete company list in our research coverage.

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