The article cited AMA's Global Customer Relationship Management Market Study explored substantial growth with CAGR of 13.5%. According the report, Increasing usage of Social Networking is one of the primary growth factors for the market. Increasing Application of Customer Relationship Management in Business Sectors is also expected to contribute significantly to the Customer Relationship Management market. Overall, Human Resource Management applications of Customer Relationship Management, and the growing awareness of them, is what makes this segment of the industry important to its overall growth. The presence of players such as Salesforce (United States), Pipedrive (United States), Adobe (United States), Oracle (United States), SAP (Germany), Microsoft (United States), Genesys Telecommunications Laboratories (United States), SelectHub (United States), Zendesk (United States) and Pegasystems (United States) may see astonishing sales in this Market and certainly improve revenue growth.

The End-Use Verticals, such as BFSI, is boosting the Customer Relationship Management market. Additionally, the rising demand from SMEs and various industry verticals, macro-economic growth are the prime factors driving the growth of the market.

The Enterprises, such as Small and Medium, is boosting the Customer Relationship Management market. Additionally, the rising demand from SMEs and various industry verticals, macro-economic growth are the prime factors driving the growth of the market.

AMA’s Analyst on the Global Customer Relationship Management market identified that the demand is rising in many different parts of the world as "Rising Implementation of Customer Relationship Management in Developed and Developing Economies can create Opportunities for the Market Growth.". Furthermore, some recent industry insights like "On 5th May 2020, Pegasystems launches Pega Customer Service Unified Messaging Edition, a cloud-based customer service application for responding to customer inquiries. It provides a single dashboard where agents can manipulate requests between chat, massaging applications, social media, and SMS." is constantly making the industry dynamic. One of the challenges that industry facing is "Regulatory Guidelines for the Implementation of Customer Relationship Management"

The report provides an in-depth analysis and forecast about the industry covering the following key features:

• Detailed Overview of Customer Relationship Management market will help deliver clients and businesses making strategies.
• Influencing factors that thriving demand and latest trend running in the market
• What is the market concentration? Is it fragmented or highly concentrated?
• What trends, challenges and barriers will impact the development and sizing of Customer Relationship Management market
• SWOT Analysis of profiled players and Porter's five forces & PEST Analysis for deep insights.
• What growth momentum or downgrade market may carry during the forecast period?
• Which region may tap highest market share in coming era?
• What focused approach and constraints are holding the Customer Relationship Management market tight?
• Which application/end-user category or Product Type [Collaborative, Operational and Analytical] may seek incremental growth prospects?
• What would be the market share of key countries like Germany, USA, France, China etc.?

Market Size Estimation
In market engineering method, both top-down and bottom-up approaches have been used, along with various data triangulation process, to predict and validate the market size of the Customer Relationship Management market and other related sub-markets covered in the study.

o Key & emerging players in the Customer Relationship Management market have been observed through secondary research.
o The industry’s supply chain and overall market size, in terms of value, have been derived through primary and secondary research processes.
o All percentage shares, splits, and breakdowns have been determined using secondary sources and verified through primary sources.

Data Triangulation
The overall Customer Relationship Management market size is calculated using market estimation process, the Customer Relationship Management market was further split into various segments and sub-segments. To complete the overall market engineering and arriving at the exact statistics for all segments and sub-segments, the market breakdown and data triangulation procedures have been utilized, wherever applicable. The data have been triangulated by studying various influencing factors and trends identified from both demand and supply sides of various applications involved in the study. Along with this, the Global Customer Relationship Management market size has been validated using both top-down and bottom-up approaches.