Market Highlights:
Service quality management is refer as the service which encompasses of a variety of processes used to assess the service quality according to the expectations of the customer. It also included the long term monitoring and maintenance of all of the services which has been offered to customers, as to track the developments in quality and measure the efficiency of the improvement efforts. A Service Quality Management System is used for the communication with the employees how a company defines the success and what is need to be done for offering and maintaining the high-quality services, and is also used as a management technique to motivate the employees and influence their behavior and interactions with customers The market study is being classified by Type (Enterprise Feedback Management (EFM), Web analytics, Text analytics, Speech analytics and Others), by Application (Company Website, Branch/Store, Web, Call Center, Mobile and Social Media) and major geographies with country level break-up that includes South America (Brazil, Argentina, Rest of South America), Asia Pacific (China, Japan, India, South Korea, Taiwan, Australia, Rest of Asia-Pacific), Europe (Germany, France, Italy, United Kingdom, Netherlands, Rest of Europe), MEA (Middle East, Africa), North America (United States, Canada, Mexico).

Key Players:
The prominent players in the Service Quality Management are Adobe Systems (United States), Amdocs (United States), Cisco (United States), Egain Corporation (United States), Ericsson (Sweden), Hp (United States), Ibm (United States), Oracle (United States) and ZTE Corporation (China).

Major Market Development Highlights
Cisco announces first hybrid solution for Kubernetes on Amazon web services. The Cisco Hybrid Solution for Kubernetes on AWS will be available to customers in December 2018. It will be provided as both a software-only solution requiring only the Cisco Container Platform, and a hardware/software solution with the Cisco Container Platform running on Cisco HyperFlex
Cisco announced the intent to acquire privately-held Luxtera, Inc, a semiconductor company based in Carlsbad, Calif. that uses silicon photonics to build integrated optics capabilities for webscale and enterprise data centers, service provider market segments, and other customers

Key Questions Answered in the Report
What will the Service Quality Management Market size and the growth rate be in Future?
What are the key factors driving the Service Quality Management Market?
What are the key market trends and macro-economic impacting the growth of the Service Quality Management Market?
What are the challenges to market growth?
Who are the key vendors in the Service Quality Management Market?
What are the market opportunities and threats faced by the vendors in the Service Quality Management Market?
Trending factors influencing the market shares of the Players.
What are the key outcomes of the five forces analysis of the Service Quality Management Market?

Refer complete Table of Content of Service Quality Management Market Study

Research Methodology:
The top-down and bottom-up approaches are used to estimate and validate the size of the Global Service Quality Management market.
In order to reach an exhaustive list of functional and relevant players various industry classification standards are closely followed such as NAICS, ICB, SIC to penetrate deep in important geographies by players and a thorough validation test is conducted to reach most relevant players for survey in Service Quality Management market.
In order to make priority list sorting is done based on revenue generated based on latest reporting with the help of paid databases such as Factiva, Bloomberg etc.
Finally the questionnaire is set and specifically designed to address all the necessities for primary data collection after getting prior appointment.
This helps us to gather the data for the players’ revenue, operating cycle and expense, profit along with product or service growth etc.
Almost 70-80% of data is collected through primary medium and further validation is done through various secondary sources that includes Regulators, World Bank, Association, Company Website, SEC filings, OTC BB, Annual reports, press releases etc.